2/10 Terrible
ijil
Travelled with family
24 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT ADA ACCESSIBLE NOR COMPLIANT. UNABLE TO ACCOMODATE SIMPLE ACCESSIBILITY REQUESTS. NO ELEVATOR.
This listing has false information. We have a disabled member in our party, stairs and dangerous, painful and slow. When we arrived, we were told they couldn't provide a ground floor room, we could find no elevator on the premises and the single staff member present said "there's nothing I can do."
It was late - so we went to the third floor room.
The stairs up were metal and had standing water. It was snowing. Any colder and the water would have been ice.
The room smelled of smoke.
The fire alarms battery was dying, so it was beeping every minute or so. When I called the staff member who was there 'for maintenance" about it, he said he "didn't have the specialty equipment" to access the fire alarm and replace the battery. He didn't have a Philips head screwdriver.
We left. Between the fire alarm, the smell and the hazardous stairs - not even considering their blatant disregard for ADA regulations - this property is trash.
They are fighting giving a refund as well.
ijil
Stayed 4 nights in Apr 2024