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Reviews of Quality Suites Huka Falls

3 out of 5
Quality Suites Huka Falls
56 Huka Falls Road, Taupo

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 718 reviews" "
Rating 8 - Good. 262 out of 718 reviews" "
Rating 6 - Okay. 101 out of 718 reviews" "
Rating 4 - Poor. 25 out of 718 reviews" "
Rating 2 - Terrible. 9 out of 718 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was great but it was just too big. When I initially booked it, it was for two people but could have fit 4 with the amount of beds we had access to. The light in the bathroom also didn't work - only the heat switch and we had trouble logging onto the wifi but was unsuccessful. Would definitely stay again though but something not so big that's all.
Stayed 2 nights in Feb 2024

6/10 Okay

john

Stayed 2 nights in Feb 2024

6/10 Okay

Jim

Travelled with partner
Too far out of town and hard to find.
Stayed 1 night in Jan 2024

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in a King suite with separate bed/bathroom/kitchen/dining & lounge. The place is a bit below expectations for $259NZD/night. In need of repair eg damaged ceiling, smoke alarm bracket but no smoke alarm, shower rose could not be moved and put water onto the floor & window sill, wooden paneling worn in places, shower bath floor patched up with tape (presumably to cover a crack). Lighting a bit dim. TV (less than 32") was pretty tiny in the nice large lounge. Only enough cutlery and plates for one meal for 2 people - but 4 chairs around the dining table. No rubbish bin in kitchen, no dishwashing rack, bathroom fan too weak and intermittently worked. Wifi did not work the first night and we gave up trying. The signal was strong once a repeater was put in but something in the back end was not working properly - could not get an IP address allocated - maybe not a big enough DHCP range? The very nice lady at reception tried to be really helpful but couldn't really fix it. This was a problem since 2 Degrees mobile network was weak. Wifi only worked when we tried on the second night (our last night). When it was working it worked well enough. Had AC in the lounge. Bedroom could have done with at least a fan since it became a bit warm in there. King bed (2 singles together) had a lump in the middle where they joined. For our activities, the location was good - better than in town. Check in process was easy (they left an envelope out).
Stayed 2 nights in Jan 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt musty and unclean. The cups were dirty and the TV was covered in fingerprints. The bathroom mirror was dirty and the worst is to come as our room had an interconnectable door where we could hear everything that was being said - def won’t be back! The receptionist was very good.
Stayed 1 night in Oct 2023

6/10 Okay

geraint

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tired properties. Convenient location. Not impressed with the black mold in the bathroom. Non existent customer service. Just got given an envelope at reception with no introduction or instructions for the site. Not exactly value for money but was lacking choice.
Stayed 1 night in Oct 2023

4/10 Poor

peter

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, we liked the quiet. Pity the restaurant is no longer open. This is shown in your ad to sound as if it is still open. Things do change we realise.
Stayed 1 night in Jul 2023

6/10 Okay

Kaye

Travelled with group
Liked: Staff & service
Disliked: Amenities
Great location for the activities we were doing. Helpful staff but building and facilities very tired
Stayed 1 night in Apr 2023

4/10 Poor

walter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Furnishings sparse, nothing matched jn the kitchen, not even a box of tissues provided. Definitely not "Quality ",
Stayed 3 nights in Mar 2023

8/10 Good

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility, but was very spacious clean and quiet. You do have to drive to go to any restaurant or shopping.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Amanda, Kaiapoi

Disliked: Amenities, property conditions & facilities

6/10 Okay

Ry

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stay was fine, no service whatsoever due to staff issues much like rest of Nz at present, understandable but expected slightly more at this price point.

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service
The villas hotel owned were in need off roof clean ,a wash ,tidy up inside . Now here its is im pissed off with your booking .com I gave my details bank card to hold motel , bang my card was used same days as booking on Alliexpress 5 times , your comoany sas the only place i used it , i dont have Alliexpress account and had no emailsfrom them. I have paid for parcels im not getting even . I told Howie about this but he said all honest people, so it was on a deaf ear and that was it poor. So i had told my bank to look into this . We also have a programe FAiR GO that you were on that programe last nite for bookings that there was no resort bad . So i will give you 24 hours to refund $160.00 ingst for my time and parcels or i will go to fair go and facebook . Dishonest trust i will never trust your booking .com I have limtied income to be able to pay this so your help please
Stayed 6 nights in Nov 2022

8/10 Good

Brendyn, Napier

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Aatish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Simple, clean and great value for price paid for two nights. Location is accessible to ammenities. Check in staff were friendly and helpful. Highly recommend and would revisit.
Stayed 2 nights in Jul 2022

4/10 Poor

Sandy

Stayed 2 nights in Jul 2022

2/10 Terrible

HP

Worst place to go
Stayed 1 night in Jun 2022

6/10 Okay

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, staff helpful. Expedia service crap
Stayed 1 night in Jun 2022

6/10 Okay

Jenny, Wellington

Stayed 1 night in May 2022

2/10 Terrible

Laura

Travelled with family and small children
Disliked: Property conditions & facilities
It was not made clear that there was an adjoining door between our room and the rest of the suite. When the guests who were staying in the rest of the suite arrived it was very noisy. As if they were in the same room. They we’re drinking and arguing till around midnight then all occupants coughed all night. Obviously unwell and most likely with COVID. It was a terrible environment for me daughter. I wouldn’t have booked if I knew it was not a stand alone room.
Stayed 1 night in May 2022

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The 1-brm was very spacious and standalone. Very private and sunny. Well equipped although a bit dated decor. Arrival was a bit confusing as road outside is being rebuilt and there was a temporary entrance. Room was very clean. Bed was comfortable. For the price I paid it was good value.
Stayed 1 night in Apr 2022

6/10 Okay

Nick

Travelled with family and small children
Disliked: Staff & service
It would have been nice if you had mentioned on the site when I booked, that the property was not functioning as a proper hotel and that the units were rented out as peoples homes…. Otherwise I would have never booked the accommodation. It was not what I expected
Stayed 1 night in Apr 2022

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Tania

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Confusion over which unit we were meant to be in as adjorning room had door open. Owner did come & help us reshift into smaller unit. Only 1 cup? Batteries flat on tv remote. Unit not quite what we expected but did the job as only needed accomodation for the night.
Stayed 1 night in Mar 2022

8/10 Good

Yew Mun

Travelled with partner
Liked: Cleanliness
For the price it was good value for an overnight sleep over, I can see, place had better days as there was construction around the property, with bear minimum operations running. Access to prop was not clearly marked from road construction site entrance. We may come back if and when this property comes back to life…
Stayed 1 night in Feb 2022

2/10 Terrible

Vikas

Stayed 1 night in Feb 2022

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good, no problems.
Stayed 1 night in Feb 2022

8/10 Good

John, Highlands Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and roomy accomodation, good price.
Stayed 2 nights in Feb 2022

10/10 Excellent

Vivek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Susan

Liked: Cleanliness, room comfort
Quick overnight stay
Nice clean little unit good for overnight stay. Getting a little tired now but still good.
Stayed 1 night in Jan 2022

8/10 Good

Stan

Liked: Cleanliness, property conditions & facilities
Nice stay, Bed was hard and old. Room tidy. No rubbish's bin
Stayed 2 nights in Jan 2022

8/10 Good

Justine

Travelled with partner
Liked: Cleanliness
given the current covid environment was a great place to stay, away from town, very private,very clean, could to with a good upgrade of everything , never saw any staff at all but a good note was left on reception window for us.
Stayed 1 night in Nov 2021

6/10 Okay

Roget

Travelled with partner
Liked: Cleanliness
Found it a bit cold heat pump not all that effedtive. Toilet seat needed replacing
Stayed 3 nights in Oct 2021

10/10 Excellent

John

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is stand alone on a very large property,cool as place.
Stayed 2 nights in Aug 2021

8/10 Good

Kulvinder

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the feel of the place. The little cottages are unique and tastefully presented. A little sound proofing would be good when renting half a cottage and there are people staying in the other half.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room's spacious and the king size bed came with electric blanket.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice quiet stay, Very friendly staff. Good for a stop over. Room a little dated.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, attractive-looking buildings. However, rather chilly for the first few hours.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The look of the place like little village
Stayed 1 night in Apr 2021

4/10 Poor

Tarun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing. Will not be going back.
The staff did not respond to my email re bed situation and then of course when we turned up, there were two single beds. They rectified this quickly though. The shower has absolutely horrendous water pressure and doesn't drain very well. I was mostly just standing in a puddle of grey water. The rooms have no sound insulation between them and i could clearly hear the people next door. Their noise woke me up really early both mornings.
Stayed 2 nights in Apr 2021

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable room. Nice place to stay.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Always good parking and suitable rooms for the price.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, quiet and well appointed. Enjoyed using teh tennis courts, and very handy to the huka falls and the walks around it
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Easy access with car with trailer. Close to Craters of the Moon mountain bike park. Reception staff claimed I had booked a twin room, but my booking showed a double, then he suggested I might like to go somewhere else as my credit card had not been deducted. I checked - payment had been made - no apology from reception when I said I was offended - just a suggestion that I was in a bad mood because I had travelled a long way on a hot day!
Stayed 1 night in Feb 2021