In-room safe, desk, iron/ironing board, WiFi

Reviews of Bally’s Lake Tahoe Casino Resort

4 out of 5
Bally’s Lake Tahoe Casino Resort
55 Highway 50, Stateline, NV

Reviews

7.4

Good

Rating 10 - Excellent. 699 out of 2061 reviews" "
Rating 8 - Good. 525 out of 2061 reviews" "
Rating 6 - Okay. 380 out of 2061 reviews" "
Rating 4 - Poor. 255 out of 2061 reviews" "
Rating 2 - Terrible. 202 out of 2061 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Spencer

Travelled with family
Beautiful area
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Thank you, Spencer for taking the time to review our business! Come back and see us. Best,

10/10 Excellent

Limin, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bally's is our go to choice when we come to Tahoe for ski trip. Love the convenient location!
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
We are delighted to hear, Limin! We know you have a choice when choosing your home away from home, and we truly appreciate you choosing Bally's Lake Tahoe. Can't wait to host you again! Best,

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in.
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Thank you, Jose for taking the time to share your experience with our hotel check-in! We appreciate your business and hope you come back again. Best,

10/10 Excellent

Leah Merianne

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Thank you, Leah, for taking the time to review our property! We truly appreciate your business and hope to see you again soon. Best,

8/10 Good

Mickey

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like that it had a hot tub but didnt care for the kids that were in it screaming they should have a separate hot tub for adults
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Mickey - Thank you for your candid feedback. We do apologies for any inconveniences you may have had at the hot tub but do hope you were able to enjoy yourself.

6/10 Okay

Carmencita, Fairfield

Air conditioning not working!
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 21 Apr 2024
We apologize for the inconvenience caused by the air conditioning not working. Our team is dedicated to ensuring a comfortable environment for our guests, and we understand the importance of a functioning air conditioning system.Please let our front desk staff know about the issue so that we can address it immediately. We will dispatch our maintenance team to resolve the problem as quickly as possible.Once again, we apologize for any discomfort this may have caused and appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out. We value your patronage and will do our best to make your stay as enjoyable as possible.

4/10 Poor

Wanda, Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has deteriorated and now feels like a slump. The social life experience was disappointing. There was no entertainment for us here and by 11pm on a Saturday night, the ambiance was unappealing. The hot tub had broken jets, and a lot of children were rotating in and out of it so it was hard to relax. The front desk does not offer water nor has a drinking station. People travel from afar to Tahoe and offering complimentary water, even if its tap water, is a considerable touch.
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 21 Apr 2024
I apologize for the inconvenience and disappointment you experienced during your stay. We appreciate your feedback and take it seriously as we strive to provide the best possible experience for our guests.Regarding the lack of entertainment and unappealing ambiance, we apologize for falling short of your expectations. We understand the importance of creating a vibrant and enjoyable atmosphere for our guests, especially on weekends. We will review our offerings and make necessary improvements to enhance the social experience.We apologize for the broken jets in the hot tub and the inconvenience caused by the high number of children using it. We will address the maintenance issue promptly and take steps to ensure a more relaxing and enjoyable experience for all guests.Thank you for bringing up the issue of complimentary water. We understand the importance of providing this amenity, especially for guests traveling from afar. We will review our policies and consider implementing a complimentary water service or providing a drinking station for our guests' convenience.We appreciate your valuable feedback, and we will use it to improve our services and amenities. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to serve you better in the future.

6/10 Okay

MARK

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Carpets in lobby and stairs were worn. Restaurants were inconveniently closed
Stayed 6 nights in Mar 2024
Response from Ballys Hotel Management on 21 Apr 2024
Thank you for your feedback. We apologize for any inconvenience caused by the worn carpets in the lobby and stairs. We understand the importance of maintaining a clean and welcoming environment, and we will address this issue promptly.Regarding the closure of the restaurants, we apologize for any inconvenience this may have caused. We strive to provide a variety of dining options for our guests, and we understand that this was not ideal. We will take your feedback into consideration and work towards improving the availability of dining facilities in the future.We appreciate your feedback as it helps us identify areas for improvement. If there is anything else we can assist you with or if you have any further suggestions, please let us know. We value your patronage and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grwat propwrty
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 21 Apr 2024
Thank you for your 5/5 review! We appreciate your positive feedback and are glad to hear that you had a great experience with us. We strive to provide the best service possible and it's always rewarding to know that our efforts are recognized and appreciated. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future! you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 20 Apr 2024
Thank you for taking the time to share your feedback and rating our product/service as 5/5. We are thrilled to hear that you had such a positive experience and that our product/service met all your expectations.Your review means a lot to us! We are delighted that [highlight the specific aspects of the product/service that the reviewer praised]. It is our goal to provide exceptional quality and satisfaction to our customers, and your feedback reassures us that we are achieving that.We appreciate your kind words and your recognition of our efforts. Customer satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. Your positive experience motivates us to continue delivering the best possible service to all our customers.Once again, thank you for your wonderful review. We truly value your feedback and appreciate your support. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future.

4/10 Poor

Cheyenne, San Jose

Travelled with family and small children
Smelled like cigarettes even in our non smoking room. Not the hotel to be with kids or if you dont like the smell of cigarettes
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for your review and for bringing this issue to our attention. We apologize for any inconvenience you experienced during your stay regarding the smell of cigarettes in your non-smoking room.At Bally's, we have strict policies in place to ensure that all our rooms are smoke-free and provide a comfortable environment for all our guests. We understand that the smell of cigarettes can be unpleasant and we apologize for any discomfort it may have caused you and your family.We take this matter seriously and will investigate the issue to identify the source of the cigarette smell in your room. We will take appropriate measures to address this and ensure that it does not happen again in the future.We appreciate your feedback and value your business. If there is anything else we can do to make it up to you or if you have any further concerns. We are here to assist you and ensure your satisfaction.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

sunil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for taking the time to leave a review and for giving us a rating of 4/5. We appreciate your feedback and are glad to hear that you had a positive experience overall.We are always striving to improve and provide the best possible service to our guests. If there is anything specific that you think we could do better, please let us know. Your feedback is valuable to us and helps us in our continuous efforts to enhance our services and meet the expectations of our guests.Thank you once again for your review and for choosing our hotel. We look forward to serving you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
hank you for taking the time to leave a review and for giving us a perfect rating of 5/5. We are thrilled to hear that you had a wonderful experience with us.At [Company Name], we strive to provide exceptional service and ensure that our guests have a memorable stay. We are delighted that we were able to meet your expectations and provide you with a positive experience.Your feedback is greatly appreciated, and it motivates us to continue delivering excellent service to all our guests. We value your business and look forward to serving you again in the future.

10/10 Excellent

Bernardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your outstanding review! We are thrilled to hear that you had a fantastic experience during your stay at our resort. We appreciate your perfect rating of 5 out of 5.It's wonderful to know that you thoroughly enjoyed your time with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we were able to exceed your expectations.Your positive feedback means a lot to us, and we will continue to strive for excellence in all aspects of our resort. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back to our resort for another outstanding experience.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good service! The room had an fantastic view of the mountains and lake!
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our resort. We appreciate your kind words about our friendly staff and good service.It's great to know that you enjoyed the breathtaking view of the mountains and lake from your room. We strive to provide our guests with memorable experiences and stunning vistas, and we're delighted that we could exceed your expectations in this regard.Your positive feedback means a lot to us, and we will continue to provide exceptional service and maintain our high standards. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back to our resort in the near future.

6/10 Okay

christopher

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. We apologize if your experience did not meet your expectations.We would like to understand more about your concerns and address them accordingly. Could you please provide us with more details about your experience? This will help us identify any areas for improvement and ensure that we provide the best possible service to our customers.We strive to provide excellent customer service and we are committed to resolving any issues that may arise. Your feedback is important to us, and we would like the opportunity to make things right.Please feel free to reach out to our customer support team at [contact information] or reply to this message with more information. We are here to assist you and ensure your satisfaction.Thank you once again for bringing this to our attention. We look forward to hearing from you and working towards a resolution.

4/10 Poor

Renee

Disliked: Staff & service, property conditions & facilities
Pillows are thin. The coffee makers awful. In a 2 Queen room missing a comfy chair felt like i couldnt get comfortable.
Stayed 3 nights in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for your review and for providing specific feedback about your experience. We apologize for any inconvenience you may have encountered during your stay.Regarding the pillows, we understand that comfort is subjective and different guests have different preferences. We apologize if the pillows provided did not meet your expectations. We will take your feedback into consideration and explore options to improve the pillow selection in our rooms.We are also sorry to hear that you found the coffee maker to be awful. We strive to provide high-quality amenities for our guests, including coffee makers. We will investigate this issue further to ensure that the coffee makers in our rooms are functioning properly and meet the expected standards.We apologize for the absence of a comfy chair in your 2 Queen room. We understand the importance of having comfortable seating options for our guests to relax and unwind. We will review the room layout and consider adding a comfy chair to enhance the comfort of our guests' stay.We appreciate your feedback as it helps us identify areas for improvement.

10/10 Excellent

Mariela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come in to Tahoe, I always stay in this resort. I like that it has an indoor pool and its always so clean and well maintained. The kids enjoyed the arcade and the casino is great.
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your wonderful review! We are thrilled to hear that you choose to stay at our resort whenever you visit Tahoe. We appreciate your loyalty and are delighted that you enjoy the amenities and facilities we offer.It's great to know that you appreciate our indoor pool and find it clean and well-maintained. We take pride in providing a comfortable and enjoyable environment for our guests. We're also glad to hear that the kids enjoyed the arcade and that you had a great experience at our casino.Your positive feedback means a lot to us, and we will continue to strive to exceed your expectations during each visit. If there is anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back to our resort on your next trip to Tahoe.

8/10 Good

Martha E

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it was clean
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your kind words and are delighted to hear that you found our hotel to be clean. Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're glad that it met your expectations.We strive to provide exceptional service and a pleasant stay for all our guests. If there is anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

LUIS, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your positive feedback regarding our pool! We're delighted to hear that you enjoyed your time there. Our team takes great pride in providing a relaxing and enjoyable experience for our guests. We hope you had a refreshing and enjoyable swim. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

James

Liked: Cleanliness, amenities
Disliked: Staff & service
Had Staff come into the room befire i checked out. It was 10:40 AM with check out at 11:00 AM. Also had someone trying to get in my room at 3:45 AM on Sat morning. When they could not get in, they banged on the door yelling Lets Party. I had no guests with me so it was aomeone else.
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the incidents you experienced during your stay at our hotel. We understand that having staff enter your room before check-out time and encountering someone attempting to enter your room in the early hours of the morning can be distressing.Please be assured that we take these matters very seriously, and we are committed to providing a safe and comfortable environment for all our guests. We have shared your concerns with our management team, and they will be conducting a thorough investigation to identify the individuals involved and take appropriate action.We apologize for any inconvenience or discomfort caused during your stay. We value your feedback and will use it to improve our services and ensure that incidents like these do not occur in the future.

10/10 Excellent

??

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
hank you for taking the time to leave a review and for giving us a perfect rating of 5/5. We are thrilled to hear that you had a wonderful experience with us.At [Company Name], we strive to provide exceptional service and ensure that our guests have a memorable stay. We are delighted that we were able to meet your expectations and provide you with a positive experience.Your feedback is greatly appreciated, and it motivates us to continue delivering excellent service to all our guests. We value your business and look forward to serving you again in the future.

8/10 Good

Jacob Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our first room was subpar. I spoke to the manager the next morning and he was fantastic. He apologized and put us in an amazing suite. The restaurant staff at the cafe were kind and I actually had pretty good luck on the high limit slots.
Stayed 2 nights in Mar 2024
Response from Rosalia on 14 Apr 2024
Thank you for taking time to complete this survey, I hope you had a great time during your stay and we look forward to seeing you again here in Bally's Lake Tahoe.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a positive experience during your stay, rating us 4 out of 5.We're delighted that you enjoyed your time at our resort. Your satisfaction is important to us, and we're glad that we were able to meet your expectations.We value your feedback and would love to know how we can make your next stay even better. If there are any specific areas where you feel we can improve, please feel free to share your suggestions with us.Thank you again for your review, and we hope to have the opportunity to welcome you back to our resort in the future.

10/10 Excellent

Faruk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rosalia on 14 Apr 2024
Thank you for taking time to complete this survey, we hope you had a great time during your stay and we look forward to seeing you again!

2/10 Terrible

Yanling

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 10 Apr 2024
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our product/service did not meet your expectations. We take customer satisfaction very seriously, and we would like to address your concerns and make things right.Could you please provide us with more details about the issues you encountered? We would like to understand the specific problems you faced so that we can investigate and find a suitable solution. Your feedback is valuable to us, and we are committed to improving our product/service based on customer input.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

2/10 Terrible

Diana

Very old. Everything was closed early. Food at cafe was bad. Would not return
Stayed 3 nights in Apr 2024
Response from Ballys Hotel Management on 10 Apr 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your visit. We understand that the closure of facilities and the quality of the food at the cafe did not meet your expectations, and we sincerely apologize for that.We take your feedback seriously and will investigate the issues you mentioned. Our goal is to provide a positive and enjoyable experience for all our customers, and we regret that we fell short in this instance.We appreciate your feedback as it helps us identify areas for improvement. We will take your comments into consideration and work towards addressing the issues you raised to ensure a better experience for our future customers.

10/10 Excellent

Edita

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Mar 2024
Response from Ballys Hotel Management on 10 Apr 2024
Thank you for your kind words and positive feedback! We are delighted to hear that you had a lovely experience at our place. It is always our goal to provide a pleasant and enjoyable environment for our customers, and we are thrilled that we were able to meet your expectations.Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We will continue to strive for excellence and provide exceptional service to all our valued customers.We look forward to welcoming you back to our place in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views could have been better but were not bad Harrahs was worse.
Stayed 1 night in Mar 2024
Response from Heather on 10 Apr 2024
James we are so happy that you enjoyed our views and had a great stay with us. We hope to see you again soon.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor pool
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 9 Apr 2024
Thank you for your feedback! We're glad to hear that you enjoyed our indoor pool. We strive to provide our guests with enjoyable amenities, and we're pleased that the pool met your expectations. If there's anything else we can do to make your stay even better, please let us know. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 3 nights in Apr 2024
Response from -Ballys Team on 9 Apr 2024
We appreciate the feedback!

4/10 Poor

Marc

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower frequently cold, no room service, maid service marginal, front desk was dismissive and offered little assistance on checkin all in all we wont be returning
Stayed 3 nights in Apr 2024
Response from -Ballys Team on 9 Apr 2024
Hi Marc,We apologize for the inconvenient experiences. We appreciate the feedback. Thanks.

8/10 Good

Lindsey

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 9 Apr 2024
Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything we can do to improve and earn that extra star for your next visit, please let us know. We value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 8 Apr 2024
Thank you for your positive rating! We are thrilled to hear that you had a great experience with us. Providing excellent service and creating memorable stays for our guests is our top priority, and we are delighted that we met and exceeded your expectations.We appreciate your patronage and hope to have the pleasure of serving you again in the future. If there is anything else we can do to enhance your experience or if you have any further feedback, please let us know. Thank you again for your feedback and for choosing us as your preferred destination.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from -Ballys Team on 9 Apr 2024
THANKS!

2/10 Terrible

Dylan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from -Ballys Team on 9 Apr 2024
Hi Dylan,We apologize for your unfortunate experience with us. We look forward to earning your business again in the future. Kind Regards,

10/10 Excellent

evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice weekend getaway.
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 8 Apr 2024
Thank you for your feedback and positive rating! We are delighted to hear that you had a nice weekend getaway with us. Providing a relaxing and enjoyable experience for our guests is our top priority, and we are thrilled that we met your expectations.We appreciate your patronage and hope to have the pleasure of serving you again in the future. If there is anything else we can do to enhance your experience or if you have any further feedback, please let us know. Thank you again for choosing us as your preferred destination.

10/10 Excellent

Zulma

Liked: Cleanliness, staff & service, property conditions & facilities
Better air filter for the heavy smoke
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your positive rating and feedback. We appreciate your review and are glad to hear that you had a good experience overall. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for any inconvenience caused by heavy smoke.We will take your feedback into consideration and explore options to improve our air filtration system to better address smoke-related concerns. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

8/10 Good

Jan S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for getting to the Heavenly Gondola and village area.
Stayed 4 nights in Mar 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your positive rating and feedback. We appreciate your review and are glad to hear that you found our location convenient for accessing the Heavenly Gondola and village area. We strive to provide a convenient and accessible location for our guests, and we are pleased that we met your expectations in this regard.

6/10 Okay

LaRhonda

Travelled with family
Disliked: Property conditions & facilities
was unaware of the hotel pick up and drop off, had to leave like 5 hours before me flight time
Stayed 3 nights in Mar 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your feedback. We apologize for any inconvenience you experienced regarding the hotel pick-up and drop-off service. We understand that efficient transportation options are important for our guests, and we regret that you were not made aware of this service during your stay.We will review our communication processes to ensure that all guests are informed about the available transportation options, including pick-up and drop-off services, to avoid any confusion or inconvenience in the future.We appreciate your feedback, as it helps us identify areas for improvement and make the necessary changes to enhance the overall guest experience. We apologize for any inconvenience caused and hope that you will consider giving us another chance to provide you with a much-improved experience in the future.

10/10 Excellent

Hondo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your positive rating and feedback. We are thrilled to hear that you had a great experience with us. Providing excellent service and creating memorable stays for our guests is our top priority, and we are delighted that we met and exceeded your expectations.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking access to many venues, restaurants
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your positive rating and feedback. We are delighted to hear that you found our location convenient with walking access to many venues and restaurants. Providing a convenient and accessible location for our guests is important to us, and we are pleased that we met your expectations in this regard.

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Mar 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your positive rating and feedback. We are delighted to hear that you had a great stay with us. Providing a memorable and enjoyable experience for our guests is our top priority, and we are thrilled that we met your expectations.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. You don’t have daily servicing of your room, you have to ask for towels, trash pick up etc.. When asked, housekeeping was quick to deliver. There is a lack of restaurants on the property. Easy walk to other eateries. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 7 Apr 2024
Thank you for your feedback and positive rating! We are glad to hear that you found your room to be very clean. We apologize for any inconvenience regarding the lack of daily servicing of your room. We understand that this may not meet everyone's expectations, but we appreciate your understanding and cooperation in requesting any additional towels or trash pick-up.We are pleased to hear that our housekeeping team was quick to respond and deliver when you made a request. We will continue to work on improving our services to ensure a seamless and comfortable stay for our guests.We appreciate your feedback regarding the lack of on-site restaurants. While we may not have a wide variety of dining options on the property, we are glad that you found it easy to walk to other eateries nearby. We will take note of your feedback and consider ways to enhance the dining experience for our guests.Thank you for considering staying with us again in the future. We value your patronage and look forward to serving you again.

2/10 Terrible

Darlene

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, no luggage carts,no maid came to our room for 4 days to replace coffee, bring clean towels or empty garbage. Was charged $75 for parking in there lot for staying at there hotel.will never stay there again
Stayed 3 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Please allow us to apologize for the inconveniences you experienced, as what you described certainly is not indicative of the level of service we strive to provide for our guests. Please be assured this will be reviewed with our team.

2/10 Terrible

JOHN

Disliked: Staff & service, property conditions & facilities
No hot water for 3 days
Stayed 4 nights in Mar 2024
Response from Ballys Hotel Management on 4 Apr 2024
I apologize for the inconvenience you experienced with the lack of hot water for three days during your stay. This is certainly not the level of service we strive to provide, and I understand how frustrating and inconvenient this must have been for you.I assure you that we take this matter seriously, and I will personally look into the issue to ensure that it is resolved promptly. Our maintenance team will investigate the cause of the hot water outage and take the necessary steps to prevent such occurrences in the future.

4/10 Poor

Bassam

Travelled with family
Disliked: Cleanliness, staff & service
No hot water and no room cleaning
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 4 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the lack of hot water and the absence of room cleaning during your stay. We understand the importance of these basic amenities and services, and we regret that we did not meet your expectations in this regard.We will investigate the issue with the hot water to ensure that it is resolved promptly. Providing hot water is essential, and we apologize for any discomfort caused by its absence.We apologize for the lack of room cleaning during your stay. Providing a clean and well-maintained environment is a top priority for us, and we regret that we fell short in this regard. We will address this matter with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to the highest standards.We appreciate your feedback, as it helps us identify areas for improvement and make the necessary changes to enhance the overall guest experience. We apologize for any inconvenience caused and hope that you will consider giving us another chance to provide you with a much-improved experience in the future.

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Bally's Management Team on 2 Apr 2024
Thank you for your positive rating! We are delighted to hear that you had a great experience during your stay. We appreciate your feedback and are glad that we met your expectations. If there is anything else we can do to enhance your experience or if you have any further feedback, please let us know. We value your patronage and hope to have the opportunity to serve you again in the future. Thank you again for your feedback.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Bally's Management Team on 2 Apr 2024
Thank you for your positive rating! We are delighted to hear that you had a great experience during your stay. We appreciate your feedback and are glad that we met your expectations. If there is anything else we can do to enhance your experience or if you have any further feedback, please let us know. We value your patronage and hope to have the opportunity to serve you again in the future. Thank you again for your feedback.