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Reviews of Marriott Grand Residence Club, Lake Tahoe

4 out of 5
Marriott Grand Residence Club, Lake Tahoe
1001 Heavenly Village Way, South Lake Tahoe, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1225 out of 1693 reviews" "
Rating 8 - Good. 326 out of 1693 reviews" "
Rating 6 - Okay. 91 out of 1693 reviews" "
Rating 4 - Poor. 30 out of 1693 reviews" "
Rating 2 - Terrible. 21 out of 1693 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

pei-fen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Had great time skiing here!
Stayed 2 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Location, location, location! You couldnt beat the location at the bottom of the gondola. Base camp pizza is awesome. The price was reasonable considering the location. Overall, a wonderful experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Spacious.
Stayed 3 nights in Feb 2024

6/10 Okay

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No one at this property is customer centric. The customer service was horrible. Step out to Heavenly property and the customer service is AMAZING. Inside this property and they are short, abrupt, and rude. They aren’t even interested in trying to make the experience one that would be enjoyable. Every conversation was what they couldn’t do or wouldn’t do. This is the second time we’ve been to Tahoe and we wanted to stay near the Gondola but other than proximity, it wasn’t worth it. Marriott should be checking this property, time share or not.
Stayed 4 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

DOM

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Bostjan

Got studio for handicapped, though I have made reservations for a normal room
Stayed 2 nights in Jan 2024

10/10 Excellent

Shin Min

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a really beautiful place. We had the room overlooking the pool but it was amazing for the 2 of us. We had a large bed with a full kitchen with all the kitchenwares provided, even down to a rice cooker I think! 5/5 stars for me on everything. There were a lot of shops on the perimeter of the residence inn. It made our short 2 days 1 night trip a whole lot memorable, thank you Marriott!
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Business traveller
Disliked: Room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Trinh

Stayed 1 night in Jan 2024

10/10 Excellent

Silvina

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joey

Business traveller
Liked: Cleanliness, room comfort
The elevators were a minor problem
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Destiney

Stayed 3 nights in Dec 2023

10/10 Excellent

David Jonathan, San Antonio

Stayed 6 nights in Dec 2023

10/10 Excellent

Dina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

THUYEN

Stayed 2 nights in Nov 2023

6/10 Okay

Violeta

Travelled with partner
Liked: Cleanliness, amenities
Rooms are outdated
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Liked: Cleanliness, room comfort
Tahoe Rooming space
Excellent property Room well equipped for cooking. Bath spa tub difficult to enter for someone 75 years old. Preferably a shower but very clean and welcoming
Stayed 2 nights in Nov 2023

10/10 Excellent

Yaroslav

Stayed 2 nights in Nov 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was expecting a hotel room and walked into a really nice 1 bedroom suite. Great place in every way
Stayed 1 night in Nov 2023

10/10 Excellent

Carley

Liked: Cleanliness, room comfort
Great rooms! Right by all the reaturaunts and shopping.
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Benito

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Genesis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn Alisa

Stayed 1 night in Nov 2023

6/10 Okay

Luisa

Liked: Property conditions & facilities
It was okay. Timberlodge is way better. You can tell they were extremely under staffed. We won’t stay there again.
Stayed 1 night in Nov 2023

6/10 Okay

Chris, Lancaster

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location in the heart of the village. The rooms were louder than expected as they’re on the Main Street. This definitely interrupted the peacefulness of our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fast and easy check in. Great hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with family
Jen at the front desk was so sweet and helpful helping us on where to go and what to do in Tahoe😊
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and an amazing staff. So courteous and efficient. We will definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

MARICELA

Liked: Cleanliness, room comfort
Great place to stay.
First time staying here. It was great and the location was close to restaurants and other entertainment.
Stayed 1 night in Nov 2023

10/10 Excellent

ike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
problem was no power several hours
Stayed 2 nights in Oct 2023

6/10 Okay

Les

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel-Terrible valet!
The Hotel is great, had a major altercation with the valet as he almost ran over me in the unloading zone. He then told me I should not be unloading under the canopy that I should be unloading in the rain on the sidewalk. Very bad experience with the valet very good experience with the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

winefredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful location and surrounding
Stayed 3 nights in Oct 2023

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Helpful and friendly staff. Free laundry amenities is a plus. Housekeeping should be included instead of it being a paid service.
Stayed 6 nights in Oct 2023

8/10 Good

Shelley

Liked: Cleanliness, room comfort
I booked a nonsmoking room but when I turned the air conditioning unit on the room smelled like smoke. Also not notified that valet service was not included in rate
Stayed 2 nights in Oct 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean and nice!
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Travelled with family
Close to everything.
Stayed 1 night in Oct 2023

10/10 Excellent

Rod

Liked: Cleanliness, room comfort
Great hotel,and location nice pool saunas and gym big comfortable rooms. Was not a fan of valet parking only they were short staffed and long wait to get and drop your car.
Stayed 2 nights in Oct 2023

10/10 Excellent

Erica Lea

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is in the perfect location in South Lake Tahoe. There are dining options, shopping and you are walking distance to the lake, skiing and the casinos. The property is clean and our suite has everything we needed. I would highly recommend this Marriott property for anyone visiting South Lake Tahoe.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beaspit. There is a lot for the kids to do. I will definitely stay there again. I loved it

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Loved it!
Stayed 2 nights in Oct 2023