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Reviews of Richmond Suites

2.5 out of 5
Richmond Suites
2600 Moeling St, Lake Charles, LA

Reviews

6.2
Rating 10 - Excellent. 206 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 156 out of 1002 reviews" "
Rating 2 - Terrible. 207 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It's the best I like the staff very honest I liked kitchen bath everything it's nice
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Dogs barking all night, I love pets I also love my sleep
Stayed 1 night in Dec 2019
Response from Richmond Suites on 6 Jan 2020
We apologize for any inconvenience you experienced during your stay. We are a pet friendly hotel.

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Richmond Suites was great.The clerks are very helpful.This is a nice clean place. They have a pool laundry and free breakfast every morning.I also love the way that theyre seperated by buildings ,and it also had a balcony
Stayed 1 night in Dec 2019
Response from Richmond Suites on 5 Jan 2020
We are happy you are enjoying your stay with us. Thank you for your feedback.

4/10 Poor

Kiara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room was very dirty, dusty and full of spider webs. They didn’t have any amenities, no small towels no housekeeping . They bedroom part of the room was very hot . The lights didn’t work properly they flickered it was a horrible stay but I didn’t complain because it was Christmas and they didn’t really have workers there to complain to . Definitely not going back
Stayed 2 nights in Dec 2019
Response from Richmond Suites on 31 Dec 2019
We are sorry you were unhappy.we will work hard to fix the issue you experienced. Thank you for letting us know.

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Richmond Suites on 27 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Richmond Suites on 27 Dec 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lana

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Richmond Suites on 23 Dec 2019
We apologize your stay was not good. We appreciate your feedback. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Richmond Suites on 23 Dec 2019
We are happy you enjoyed your stay. We appreciate your feedback. Thank you for choosing to stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. The people are awesome. Love the reakfast and the rooms are auper blean
Stayed 1 night in Oct 2019
Response from Richmond Suites on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Richmond Suites on 18 Dec 2019
We are happy you enjoyed your stay. Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Richmond Suites on 18 Dec 2019
Thank you for your Great review! We are glad you had a good stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thank you for the service hope to stay again soon.
Stayed 1 night in Nov 2019
Response from Richmond Suites on 6 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Richmond Suites on 6 Dec 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

8/10 Good

Pdfgarcia, Houston

Travelled with family
Liked: Staff & service
Just needs a little tlc to the property and upgrade other than that its a great place to stay
Stayed 2 nights in Nov 2019
Response from Richmond Suites on 2 Dec 2019
We are happy you enjoyed your stay. Thank you for your feedback.

6/10 Okay

Toreen

Business traveller
I canceled my reservation
Stayed 2 nights in Nov 2019
Response from Richmond Suites on 1 Dec 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Richmond Suites on 1 Dec 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

6/10 Okay

Christine

Stayed 1 night in Nov 2019
Response from Richmond Suites on 30 Nov 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
FILTHY CONDITIONS. Pet fee unreasonable. Ice machines out of service. Unsanitary.
Stayed 1 night in Nov 2019
Response from Richmond Suites on 30 Nov 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Room was disgusting. Towels were dirty. One had a booger. Tub was so filthy we did not take a shower. Felt uneasy and unsafe. Did not sleep all night feeling like someone would break in room or car. Look up the crime rate in the area. There was a guy on the stairs smoking a cigarette and he made us feel uneasy.
Stayed 1 night in Nov 2019
Response from Richmond Suites on 28 Nov 2019
We are sorry you were unhappy. We will work hard to fix the issue you experienced. Thank you for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony was cool...................................
Stayed 1 night in Nov 2019
Response from Richmond Suites on 26 Nov 2019
Thank you for staying with us. We are happy you enjoyed your stay.

8/10 Good

Christopher, Lake Charles Louisiana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room..lousy tv...pet friendly is good...quiet too!
Stayed 1 night in Nov 2019
Response from Richmond Suites on 25 Nov 2019
Thank you for choosing to stay with us. We will work hard to fix the issue you experienced. Thank you for your feedback.

2/10 Terrible

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Richmond Suites on 19 Nov 2019
We are sorry your stay was not good. We will work hard to fix any issues. Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
The pictures looked nothing like the facility. It’s the worst and oldest/outdated hotel I’ve ever been to
Stayed 1 night in Nov 2019
Response from Richmond Suites on 18 Nov 2019
We are sorry your stay was not good. We will work hard to fix the issues you experience. Thank you for your feedback.

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from Richmond Suites on 18 Nov 2019
We are sorry you were unhappy with your stay. We will work hard to fix any issues you experienced. Thank you for your feedback

10/10 Excellent

James, Lake Charles

Liked: Staff & service, amenities, property conditions & facilities
The room was built well We had an event at the event room It was a short walk to attend. Also like the fact of breakfast. Overall My price was the best
Stayed 1 night in Nov 2019
Response from Richmond Suites on 10 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Richmond Suites on 10 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff, free breakfast is Good , offering different products in the bathroom. Very old, needs renovation.
Stayed 1 night in Nov 2019
Response from Richmond Suites on 4 Nov 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet people were very respectful I would recommend this property to anyone
Stayed 1 night in Oct 2019
Response from Richmond Suites on 1 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Richmond Suites on 28 Oct 2019
We are happy you enjoyed your stay with us. Thank you for your feedback.

10/10 Excellent

Robert

Stayed 1 night in Oct 2019

2/10 Terrible

Desrelle

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

4/10 Poor

Desrelle

Stayed 1 night in Oct 2019

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Richmond Suites on 26 Oct 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Johniece

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I was very satisfied with hotel staff was all very kind.
Stayed 1 night in Oct 2019
Response from Richmond Suites on 22 Oct 2019
We are happy you enjoyed your stay. Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its nice place to stay some rooms are better than other but over all its one of the nicest for a decent price
Stayed 3 nights in Oct 2019
Response from Richmond Suites on 15 Oct 2019
We are happy your enjoyed your stay. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean Workers are very nice love the balconey view
Stayed 1 night in Oct 2019
Response from Richmond Suites on 15 Oct 2019
Thank your for your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything expect the pool is not avaiable
Stayed 1 night in Oct 2019
Response from Richmond Suites on 15 Oct 2019
We are glad you enjoyed your stay. The pool is open seasonal. Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Richmond Suites on 15 Oct 2019
Thank you for staying with us. We are glad you enjoyed your stay.

2/10 Terrible

Attilio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are other options. Stay away from this one.
Room was dirty, pieces of paper on the floor, dust everywhere, burned covers, sigarette marks in the bathroom, faucet in the shower couldn’t be turn off and had a constant leakage, wifi didn’t work, A/C very loud had to turn it off to sleep. Breakfast very poor only precooked eggs and sausage and it was not good, NO water to drink, employees at breakfast picks food and eat in the back. Person at the reception not gentle at all and didn’t do anything to help the situation. Worse hotel ever. Awful experience.
Stayed 3 nights in Oct 2019
Response from Richmond Suites on 14 Oct 2019
We are sorry you did not have a good experience. We have documented your concerns and will address the issues. Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balconey view is very nice. I have always loved this hotel. The high ceiling are veey nice as well very spacious.
Stayed 1 night in Oct 2019
Response from Richmond Suites on 14 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Richmond Suites on 14 Oct 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with group
I liked that the property was close to the interstate and multiple stores, that was very convenient. I disliked I stayed there longer than 7 days and I feel that housekeeping could have did a better job. I should not have to ask or remind them to bring clean towels or to do a good cleaning to the room.
Stayed 2 nights in Oct 2019
Response from Richmond Suites on 13 Oct 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

10/10 Excellent

adele, lake charles la

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view staff is great nice breafast will comw back soon
Stayed 1 night in Oct 2019
Response from Richmond Suites on 13 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Richmond Suites on 13 Oct 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Richmond Suites on 10 Oct 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience
The hotel needs remodeling and up on leaving to go meet family people in the parking lot started shooting . Also on Checkout day house keeping started calling my room phone at 9am then at 10 . I will never stay again and it is not recommended
Stayed 2 nights in Oct 2019
Response from Richmond Suites on 9 Oct 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Richmond Suites on 9 Oct 2019
We apologize that your stay was less than satisfactory. We have documented your concerns and will address it. Thank you for letting us know.

8/10 Good

Paul R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good& Excellent
An amazing hotel
Stayed 1 night in Oct 2019
Response from Richmond Suites on 7 Oct 2019
We are glad you enjoyed your stay with us. Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Richmond Suites on 6 Oct 2019
Thank you for choosing our hotel. We are glad that you enjoyed your stay with us. Thank you for your feedback