Private beach, kayaking
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Reviews of Hotel San Buenaventura De Atitlan

3 out of 5
Hotel San Buenaventura De Atitlan
Antigua Finca San Buenaventura, Sololá, Solola

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 101 reviews" "
Rating 8 - Good. 33 out of 101 reviews" "
Rating 6 - Okay. 16 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 3 out of 101 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet the space was and amazing staff!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sulayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property! They made it easy to get transportation. We enjoyed the breakfast and the pool. It’s a good central location for exploring Lake Atitalan.
Stayed 5 nights in Mar 2024

10/10 Excellent

Neldin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and great breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cesar, miami

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

10/10 Excellent

Kib

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As expected, Lake Atitlan is gorgeous, and the nearby Panajachel is a cool little town with great shopping for high-quality handicrafts. We only had one day in our schedule and small backpacks. In the future, we’ll make more time and bring bigger bags for souvenirs!
Stayed 1 night in Jul 2023

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la cabaña es muy linda y privada, lo malo es que la piscina no es climatizada y cobran por usar el jacuzzy y el sauna.
Stayed 3 nights in Jun 2023

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2023
Response from Hotel San Buenaventura de Atitlán on 11 Jun 2023
Hola, gracias por dejar su valoración y por hospedarse con nosotros.

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the arquitectura of the rooms , the nature a lot of trees and green areas , the breakfast. Delicious . Overall 8 of 10.
Stayed 2 nights in May 2023
Response from Admin on 13 May 2023
Muchas gracias por su valoración y comentarios. Esperamos atenderlos nuevamente.

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The rooms are smelly and uncomfortable beds!
I booked this because we wanted a larger place that would fit my family of 4 in a comfortable way. It was great in terms of size because it had 2 rooms so we all fit perfectly and we all had privacy. The staff was friendly and helpful - check in was nice and smooth. The rate included breakfast. The common gardens and pool were very nice. But the main item I did not like and the reason why I would never stay here again is the lack of comfort - the pillows were as thin as paper, the beds were squeaky and hard SO UNCOMFORTABLE! The rooms are cold, they have a humidity smell that had us all sneezing. So no I don’t recommend this place if you’re looking to rest. If they offered you a day pass I’d consider it but you won’t have a good night sleep here.
Stayed 1 night in Feb 2023
Response from Admin on 20 Feb 2023
Gracias por sus comentarios. Saludos.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The information they send you at the start of the stay about the town and who to contact for various services was incredibly valuable and the staff was very nice and helpful. The tap water also being filtered was very convenient.
Stayed 6 nights in Jan 2023
Response from HSBA on 22 Jan 2023
Thank you very much for your business and comments. We hope to see you again soon. We appreciate your rating.

10/10 Excellent

Cynthia, Tulsa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful with Great lake access and views. All staff were extremely friendly and helpful. They will order Tuk Tuks to go to Pana for 10Q per person. They don’t serve dinner, so going to Pana or the hotel down the street is necessary.
Stayed 3 nights in Sep 2022
Response from Hotel San Buenaventura de Atitlán on 5 Oct 2022
Dear Cynthia, thank you very much for your valuable comment, for the time and the opportunity to attend you. We look forward to your return.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad.
Stayed 3 nights in Jul 2022
Response from Admin on 28 Aug 2022
Thanks!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our staying at your property. The view is majestic. The staff very friendly, the room clean and comfortably. Armando at the reception was very polite. To improve: Wifi terrible, the router located in the cabanas wasn't properly connected. The pool, that supposedly closes at nine, was discontented earlier than that. The beach had trash (i know this could be due to wind et al). However, i will recommend the hotel and i will come back again. Thanks 😊
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an unbeatable view and the best beach access in the entire lake.
Stayed 1 night in Jul 2021
Response from Hotel San Buenaventura de Atitlán on 20 Aug 2021
Thank you very much for your comments. Your comments are very valuable to us. We hope you come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it here!
Wonderful place to stay! Unique and different! Pool is great, view is great. Their own beachfront. Quiet and peaceful in the woods. Also great service!
Stayed 2 nights in Feb 2020
Response from Hotel San Buenaventura de Atitlán AM on 4 Mar 2020
Dear Catherine, thank you for your feedback on your experience with Hotel San Buenaventura de Atitlán. We sincerely appreciate your insight because it motivates and help us to create a great experience for our clients. We are honored to have had the opportunity to host you. Thank you for your business and comeback soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from HSBA on 23 Feb 2020
Esperamos que vuelvan pronto.

10/10 Excellent

Piotr Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from San Buenaventura de Atitlan on 6 Jan 2020
Gracias por su calificación. Esperamos poder volverlo a atender.

10/10 Excellent

JohnT, Port Charlotte, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is one of the most enjoyable hotel stays of my life. A wealth of tropical plants and birds in a quiet and relaxing location just far enough from town with a view of the lake that can’t be beat.
Stayed 5 nights in Dec 2019
Response from Recepción on 24 Dec 2019
Good thing you liked our hotel, we hope to see you again soon. Regards

8/10 Good

Rolando, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the instalations are in accordance with the price, It is ok. But need more manteniance whit light, etc.
Stayed 2 nights in Nov 2019
Response from Recepción on 24 Dec 2019
Thank you very much for your comment, this helps us improve. Cheers

8/10 Good

karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para disfrutar el paisaje
Es un buen lugar para descansar. Es un espacio con humedad, toma previsiones. Junto a mi cama había algunas telarañas, pero nada grave.
Stayed 1 night in Jul 2019
Response from FRONT DESK on 29 Aug 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
The architecture, location and views are amazing. It has some cool amenities included, like Kayaks, Sauna and a very nice pool.
Stayed 2 nights in Mar 2019
Response from Front Desk on 13 Mar 2019
we are vey glad for your comments, and we hope to see you soon

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of the pool and jacuzzi. I didn't like that you are not allowed in the jacuzzi at night.
Stayed 1 night in Jan 2019
Response from Recepción on 11 Feb 2019
Thank you very much for your comments, they will help us to improve, we hope in an upcoming to be able to serve you better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from FRONT DESK on 9 Jan 2019
THANK YOU FOR THE RATING WE HOPE TO SEE YOU SOON

8/10 Good

Anon, Los Angeles

Liked: Cleanliness, staff & service
The WiFi did not reach our room, the pool was closed for repairs. Other than that it was beautiful although hard to find driving in the dark
Stayed 1 night in Nov 2018
Response from FRONT DESK on 16 Dec 2018
it was a pleasure to have you at the hotel. we hope to see you back again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property - great views! Our king suite was very spacious. The outdoor space was really nice with grill and sitting area overlooking lake.
Stayed 3 nights in Nov 2018
Response from Natalia on 25 Nov 2018
we appreciate you for taking a moment to write the wonderful review. and hoping to see you again. best wishes.

8/10 Good

José, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with nice view
It was a very nice stay in Atitlan. well located, easy to get there,
Stayed 1 night in Apr 2018
Response from Front Desk on 7 May 2018
Dear Sir Jose We were very happy to give you good service

6/10 Okay

dissapointed, Washington State

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Beautiful grounds, cleaning & update needed
The place gorgeous and the view fantastic. Rooms are in great need of an update, old linens and fixtures, the bathroom was so dirty we asked them to clean it. The did some cleaning but still the bathroom was gross, perhaps the dirtiest bathroom I have ever been to -in a hotel. The staff was super friendly and professional, food was good. If the hotel wants international travelers they need to do better. We feel overcharged.
Stayed 3 nights in Jan 2018
Response from Front Desk on 12 Mar 2018
Thank you for yur coments we wil work harder to make our guest stay comfortable.

10/10 Excellent

Ida, costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
I love it nice place to stay green nature around all the facilities are available
Stayed 2 nights in Dec 2017
Response from Front Desk on 6 Jan 2018
thank you for your coment, we hope you come back soon

8/10 Good

Susan

Liked: Cleanliness, staff & service
Like being in a Bread brick oven room
It was nice but no wifi and telephone service in the rooms due to thick brick walls
Stayed 1 night in Dec 2017
Response from Front Desk on 6 Jan 2018
Thank you for your coment, we will work to fix that.

8/10 Good

Enrique, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked to have dark stores cause the light woke me up too early. Would have liked the hotel staff advise me that the restaurant of the hotel right beside was open longer hours than the one at San Bonaventura.
Stayed 1 night in Sep 2017
Response from Carlos de Leon Montes on 5 Nov 2017
Estimado Sr Enrique Agradecemos sus comentarios y los tomaremos muy en cuenta para mejorar la calidad de descanso de nuestros huespedes.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Incomunitated like jail
Worse i was desperate no pictures taken Not comunication old tv Horrible
Stayed 5 nights in Jun 2017

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and serenity after a busy week. Just what we needed for renewal and revitalization. Staff was lovely, as were the surroundings.

10/10 Excellent

Lou, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
The facility was amazing for the price! Clean, comfortable, friendly staff, close to activities, panoramic views, free amenities: jacuzzi, sauna, and kayaks! A true little gem.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very nice hotel
Bed was so small, imposible to sleep well as a couple..!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!!!
My family and I had the lake to ourselves. We were able to kayak and enjoy the sun. We even helped out a baby owl that we found at the entrance of the hotel's parking lot.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Great spot, lots of potential for improvements
The rooms are clean (needs better toiletries and toilet paper) and nice, great beach, spectacular view and location. The lobby is horrible, food is bad and poor quality, the hotel grounds need better up-keeping, specially the pool area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suites are very spacious and comfortable.
Excellent stay. Mayan sauna, jacuzzi and in room fire in demand. Kind staff. Restaurant could have better hours and be open more consistently (but I understand it's hours as the location doesn't have a ton of guests)

6/10 Okay

Verified traveller

Disliked: Staff & service
beautiful setting, so so hotel
The setting was gorgeous, but the walk to and from town was a very steep hill and along a very busy road. I thought that the breakfast was included, but was told it wasn't because I booked through Expedia. Next time I would stay in town.

8/10 Good

Dr. Rudy, USA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great place could be spectacular
Have stayed many times here. The grounds, views, and setting is magnificent. The Staff (Nazario, Carlos) very attentive and helpful. The property and the amenities are in need of upkeep. The Toaster did not work, the coffee maker would not make coffee at times, and the microwave would not turn on. This is the fault of the owners, not the staff. Back in November and hope some improvement.

10/10 Excellent

Mario, Boca Raton Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Amazing location, the hotels property is beautiful and has amazing views of the volcanos. Staff is professional and very helpful, Solomon works the night shift and he was extra helpful. The rooms are huge and have ton of character.

8/10 Good

Brooks, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location but Sub-par Room Conditions
There are many things to love about this hotel. The view is absolutely incredible (right on the lake), the grounds are well-manicured with lots of beautiful plants and flowers, and there is an awesome Mayan sauna and free kayaks for use. However, the rooms are very basic: the beds and pillows are not very comfortable, the showers do not drain very well, and there were ants in the bathroom. The service was also pretty disappointing, as the front desk person in the morning told us that coffee would be available at the restaurant at 7am, but it was not available until 8am. Overall, the hotel is overpriced, but the view is hard to beat.

8/10 Good

Gustavo, Los Anegels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than ok
Nice and comfortable place. Good food as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! A little outside of town so you need a tuk tuk to go anywhere, except the nature preserve, which was beautiful. No A/C, so can get a little hot and stuffy in the rooms.

10/10 Excellent

Lisa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic beauty; lakeside getaway
When we arrived, we noticed one of the windows was broken and bugs were flying in. We asked for a new room. No problem. Actually, anything we asked for was no problem, as the staff were incredibly accommodating. Walking distance to Calle Santander and the playa of Panajachel. Or they're happy to call you a tuk tuk if you don't feel like walking (there are hills). Get one of the suites so that you get a kitchen because the restaurant is only open for breakfast and lunch (we mostly just used the fridge so we could have beer and tequila at night). The gardens are beautiful and clearly very well cared for. If you want to get away from the noise of the city, but don't want to lose the amazing views, STAY HERE!