Hypo-allergenic bedding, in-room safe, blackout curtains

Reviews of Aston Kaanapali Shores

3.5 out of 5
Aston Kaanapali Shores
3445 Lower Honoapiilani Hwy, Lahaina, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1367 out of 2966 reviews" "
Rating 8 - Good. 1103 out of 2966 reviews" "
Rating 6 - Okay. 313 out of 2966 reviews" "
Rating 4 - Poor. 122 out of 2966 reviews" "
Rating 2 - Terrible. 61 out of 2966 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Damon Sean, Speculator

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It took a while to check in. The property could use a bit of an update. We did enjoy our time overall.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff & beautiful property!
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Ocean view was great. Located near equipment rental for snorkeling etc
Stayed 7 nights in Mar 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, property conditions & facilities
Absolutely wonderful, huge rooms!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was close to the local neighborhood and the food trucks. Very super chill resort. Kids love it.
Stayed 4 nights in Apr 2024

8/10 Good

John

Travelled with family
The construction they did not notify us loud and annoying.
Stayed 6 nights in Apr 2024

10/10 Excellent

Douglas, Poway

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location. Their resort hotel restaurant was very good. Comfortable rooms. FRIENDLY STAFF!!!
Stayed 4 nights in Apr 2024

8/10 Good

Rachel

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Overall our experience was good. We have been coming here for years and the rooms are outdated. Wish the upkeep in them was a little better but overall it was good.
Stayed 6 nights in Apr 2024
Response from AKS_RDM on 10 Apr 2024
Aloha Rachel, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.

10/10 Excellent

Angela Rae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family of 5 stayed in the Oceanfront Suite and found it to be the perfect size for us. We loved having coffee on the deck, with a full view of the water. The kitchen in the room was great and there was plenty of space for everyone in our family. We had the best time!!!
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 10 Apr 2024
Aloha Angela, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Virgil, Hillsboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here many times and have always had a great time.
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 10 Apr 2024
Aloha Virgil, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Robert Zachary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love how close it is to the grocery store and the food trucks. Has everything you need without the expense of some of the other places we have stayed. Really nice to have a full kitchen.
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 8 Apr 2024
Aloha Robert, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Colleen

This hotel was great! Highly recommend
Stayed 1 night in Apr 2024
Response from AKS_RDM on 8 Apr 2024
Aloha Colleen, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

NIlash

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our experience was good. One feedback that we have is if we can have some safety measurements with guards around the beach, that would be great. Also there were no house cleaning service during our 5 day stay.
Stayed 4 nights in Apr 2024
Response from AKS_RDM on 8 Apr 2024
Aloha Nilash, We appreciate the time you took to share a review and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.

10/10 Excellent

David Wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay and relax!
Stayed 6 nights in Mar 2024
Response from AKS_RDM on 8 Apr 2024
Aloha David, we are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal oceanfront location. We hope to have another opportunity to welcome you back with us again soon. Mahalo

8/10 Good

Alfredo

Two pools was good. Only one dining option specially with limited outside locations near the hotel.
Stayed 3 nights in Apr 2024
Response from AKS_RDM on 5 Apr 2024
Aloha Alfredo, we appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo

8/10 Good

Michael

Travelled with family
Liked: Property conditions & facilities
Nice job
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 8 Apr 2024
Aloha Michael, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo

6/10 Okay

Victor M Lopez

Liked: Property conditions & facilities
Disliked: Cleanliness
I have to called to asked them to clean and restock all towels and bathroom supplies. They told me that they already did it, they said they do it every Thursday and I told them nobody came to clean the room, they double check everything and they said for some reason they was a miscommunication with the employees.
Stayed 8 nights in Mar 2024
Response from AKS_RDM on 3 Apr 2024
Aloha Victor, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

sandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved the property and layout of everything. Loved the 2 pools and 2 hot tubs. Loved the live music at the pool and different activities. Very friendly
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 1 Apr 2024
Aloha Sandi, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.

10/10 Excellent

Victor Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view excellent staff
Stayed 8 nights in Mar 2024
Response from AKS_RDM on 1 Apr 2024
Aloha Victor, Thank you very much for your wonderful review. We are delighted to learn that you appreciated our oceanfront views, friendly staff, and ideal location to all that Maui has to offer. It would be fantastic to welcome you back to our corner of paradise sometime. Mahalo.

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 1 Apr 2024
Aloha Tracy, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

CHOANICE, Bakersfield

Travelled with family
Liked: Cleanliness
The furniture is outdated and need to be replaced with more modern furniture.
Stayed 5 nights in Mar 2024
Response from AKS_RDM on 1 Apr 2024
Aloha Choanice, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

8/10 Good

BRANDI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our third time staying here and we absolutely loved it.
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 1 Apr 2024
Aloha Brandi and mahalo for sharing your review. We're pleased that you enjoyed our great location as well as our spectacular oceanfront views. We strive to provide great value to our guests with comfortable rooms, quality amenities, and friendly customer service with lots of aloha spirit. We appreciate your feedback and hope to welcome you again for another great stay soon. Mahalo and a hui hou (until next time)!

10/10 Excellent

Katy L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Surprised we had a kitchen! Everything accessible and excellent customer service. Mahalo!
Stayed 1 night in Mar 2024
Response from AKS_RDM on 1 Apr 2024
Aloha Katy, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Because of this trip for a relief for my family, my wife was stung by something in the bed and it's been two days since they gave me infusions and I want to see what they can do for my wife since it was a terrible experience and I don't want to go back to this never
Stayed 5 nights in Mar 2024
Response from AKS_RDM on 28 Mar 2024
Aloha Oscar, We appreciate you offering this feedback from your recent stay. It’s unfortunate your escape to paradise fell short of your expectations. It has always been our goal for all guests to experience superb hospitality and tranquil stays. We’re disappointed to know this was not the case for you. Please know that all of our mattresses and bedroom furniture were recently installed just over a month ago and are still in brand new condition. You're welcome to call our resort directly to share any additional details from your stay as we were not made aware of any concerns while you were in-house with us. We do hope both you and your wife are feeling better. Mahalo and warmest aloha.

8/10 Good

Oleksandr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Full kitchen, in unit laundry were very useful. The ocean is awesome, you can even see whales far away. The only problem is roaches.
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 24 Mar 2024
Aloha Oleksandr and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a fabulous stay. The pool was very relaxing in the morning to mid afternoon. Having our own kitchen and Lanai. Also the wonderful lady at the activity desk set me up with a great trip out whale watching. She was so knowledgeable about all activities.
Stayed 6 nights in Mar 2024
Response from AKS_RDM on 24 Mar 2024
Aloha Sally, thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

8/10 Good

Cody Robert

Travelled with partner
Cute. Not the best beach or food. Great pools and staff. I would stay here again
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 22 Mar 2024
Aloha Cody, thank you for sharing your review. We are pleased to hear that you enjoyed your overall stay with us. Please know that beach conditions are always subject to change based on the season. We hope to have another opportunity to welcome you back soon. Mahalo

10/10 Excellent

Barbra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the fourth time we’ve stayed at Kaanapali Shores. There’s everything we need here or a short walk away. We like to play tennis and use the courts daily.
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 19 Mar 2024
Aloha Barbara, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

6/10 Okay

MIRIAM

Liked: Cleanliness
Just ok
Stayed 3 nights in Mar 2024
Response from AKS_RDM on 20 Mar 2024
Aloha Miriam, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Very helpful staff.
Stayed 1 night in Jan 2024
Response from AKS_RDM on 15 Mar 2024
Aloha Ernest, we are so glad to learn you enjoyed your recent vacation with us and that our associates were very helpful during your visit. We hope to have another opportunity to welcome you back with us again soon. Mahalo

6/10 Okay

Vannara

Stayed 3 nights in Mar 2024
Response from AKS_RDM on 3 Apr 2024
Aloha Vannara, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo

10/10 Excellent

Rajaram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to vacationing.
Stayed 2 nights in Mar 2024
Response from AKS_RDM on 12 Mar 2024
Aloha Rajaram, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great , super friendly staff
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 11 Mar 2024
Aloha Scott, Thank you for your wonderful review. We are so pleased to learn that your stay was a memorable experience, and that you enjoyed our incredible views, friendly staff, and ideal location. We look forward to welcoming you back with us again soon. Mahalo

10/10 Excellent

Aerial N

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here. The locals and workers are beyond amazing. We will definitely be back.
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 11 Mar 2024
Aloha Aerial, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Hannah L

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food truck coury next door was great. There is no shuttle to the whaler village which meant we needed to drive and parking is extra per day. No house keeping service for 6 night stay, which meant sandy floors. But the pool and beach area were great, the lending library is cool, and the apt instelf was perfect!
Stayed 6 nights in Feb 2024
Response from AKS_RDM on 8 Mar 2024
Aloha Hannah, thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future. Mahalo.

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good apartment/hotel accommodation Very good location Short drive to beaches Pools were great
Stayed 7 nights in Feb 2024
Response from AKS_RDM on 6 Mar 2024
Aloha Allen, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about Kaanapali Shores. Friendly staff, fun guests and great location. The room was well appointed and the view was spectacular. The only negative was the recycling truck emptying the glass recycling container at 7:30 am.
Stayed 1 night in Mar 2024
Response from AKS_RDM on 6 Mar 2024
Aloha John, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you back again soon. Mahalo.

10/10 Excellent

Kenneth, Tulare

Travelled with family
Liked: Cleanliness
We received an upgrade and it was perfect. Ocean view just steps from the beach
Stayed 1 night in Mar 2024
Response from AKS_RDM on 5 Mar 2024
Aloha Kenneth, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

shaunna, CERES

Liked: Cleanliness, property conditions & facilities
The staff was so friendly and helpful! I loved the live music at the pool one evening however we did not know if there was a calendar of events scheduled nightly or if this was a one night occurrence. Pool is relaxing, views were amazing and kitchen was very well equipped. Grocery store was across the street and very convinient!
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 1 Mar 2024
Aloha Shaunna, Thank you very much for your wonderful review. We are delighted to learn that you appreciated our oceanfront views, friendly staff, and ideal location to all that Maui has to offer. We're also happy to hear that you enjoyed our weekly live music at the Beach Club Restaurant. It would be a pleasure to welcome you back to our corner of paradise again. Mahalo

6/10 Okay

galin

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The rooms were definitely a little bit unclean we found a roach in the kitchen as a welcoming gift. The rooms also smelled a little bit I’m guessing from the rug. But besides those things the rooms it’s self was ok. The first bed in the small room was very creaky and made a lot of noise when people slept in it . Also the kitchen utensils were very old and did not work properly. Finally the washing machine did not work because it made the cloths smell bad, and it was very loud. In conclusion the actual hotel was very nice although the rooms were outdated.
Stayed 7 nights in Feb 2024
Response from AKS_RDM on 29 Feb 2024
Aloha Galin and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.

4/10 Poor

rochelle, bishop

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I took this property I noticed that there was an AEI Kaanapali Shores and I called and inquired about it because it was a lot cheaper instead of booking Aston Kaanapali Shores, both of those we're available at Expedia, So as it turns out it's the exact same place!!! and I didn't get any more or any less amenities that I would have had I booked the cheaper condo! I believe that we stayed in the cheaper condo it was pretty ran down. The lighting was terrible, the amenities in the kitchen were very poor, however we did have three strainers for pasta noodles if you wanted to cook pasta, but only one pot to cook it, definitely not upgraded!!! Very old and outdated furniture only sheets on the bed that were very very worn, had to call housekeeping to get a blanket that looked like it was from 1970! Will not stay here again as the front desk girl Heidi told me that I would get like ukulele lessons and stuff like that for free where AEI guests would not! None of that is true as I found out! Anybody could get it for free. She also told me that we would get maid service during the middle of the week which we did not, and that would account for us paying extra. We were awesome told that we would get an upgrade being an expedia member and we did not get that I feel it was the worst condo on the property very very old and outdated! I tried to ask them at the front desk if this was the AEI property instead of the Aston Kaanapali Resort property and they would not answer me sad!
Stayed 6 nights in Feb 2024
Response from AKS_RDM on 25 Feb 2024
Aloha Rochelle, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful scenario all around view gorgeous
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 23 Feb 2024
Aloha Mario, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Nanci Catarino

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Took my family on a vacation to Maui loved where we stayed. Will definitely book here again for future vacations.
Response from AKS_RDM on 22 Feb 2024
Aloha Nanci, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view. Fantastic room.
Stayed 1 night in Feb 2024
Response from AKS_RDM on 20 Feb 2024
Aloha Thomas, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Parvati

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, great rooms, wonderful staff.
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Pavrati, Thank you so much for your review. We are happy to hear that you thoroughly enjoyed your stay and that our staff gave you a warm welcome. We hope to have another opportunity to welcome you back with us again soon. Mahalo.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Good service, would recommend this stay
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Daniel, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Tula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location- nice sunset, walkable eateries, dining in hotel, nice beach. not much amenities- no gym, slow internet , no housekeeping unless requested and no coffee unless asked. Give it four staff.
Stayed 5 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Tula, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to shops and restaurants. Friendly staff, property was clean and beautiful!
Stayed 3 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Jillian and mahalo for sharing your review. We are so pleased that you enjoyed your overall stay with us and that you got a chance to enjoy the spectacular oceanfront views. We're also glad that our friendly staff made you feel welcome, and we appreciate your kind feedback. We'd love to welcome you again for another wonderful stay soon. Mahalo and a hui hou (until next time)!

6/10 Okay

Akshay Kantilal

Travelled with partner
Disliked: Amenities
Liked the beach front areas. Not so great with regards to room cleanliness, especially the kitchen area and the utensils
Stayed 5 nights in Feb 2024
Response from AKS_RDM on 7 Feb 2024
Aloha Akshay, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, amenities
Quiet, good location, clean, friendly staff. A lot of the hotels in this area area bit outdated.
Stayed 3 nights in Feb 2024
Response from AKS_RDM on 20 Feb 2024
Aloha Joanne, we appreciate the time you took to share a review and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.