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Reviews of Crystal Bay on the Broadwater

3.5 out of 5
Crystal Bay on the Broadwater
182 Marine Parade, Labrador, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 366 out of 727 reviews" "
Rating 8 - Good. 287 out of 727 reviews" "
Rating 6 - Okay. 50 out of 727 reviews" "
Rating 4 - Poor. 17 out of 727 reviews" "
Rating 2 - Terrible. 7 out of 727 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

Mohammed N M

Travelled with family and small children
Liked: Cleanliness, amenities
The Hotel in good condition and the the hotel address near the fuel stations and near the beach . Lovely
Stayed 6 nights in Apr 2024

8/10 Good

CHING YEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great except the mircowave was a bit too old and dirty otherwise I will give it another star.
Stayed 3 nights in Mar 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, amenities
Lovely spit on the broadwater with lots of activity on the water. Comfy bed, good balcony ,furniture in living area not so great, dining chairs very cheap and uncomfortable, foxtel service not good quite often no signal..
Stayed 8 nights in Mar 2024

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amenities near by. Right on the Broadwater
Stayed 3 nights in Feb 2024

8/10 Good

roger

Great views of the Broadwater and the layout of the unit was ideal. Plenty of outdoor furniture and shaded areas at all times of day. Lots of crockery and cutlery, also amazing water pressure in the shower On arrival there was a very strong almost overwhelming smell of carpet deodorant. A pot scouring pad was supplied/no sponge and a piece of “Chux” wipe not much larger than my hand. Only one dishwasher tablet. They insist that all rubbish be bagged before sending down the chute yet don’t supply any except one in a bin Smoke detector sounded at 7am first morning and couldn’t be reset so I had to disconnect it. Reported the problem to reception who said that they would send somebody to fix it, six days later nobody had done anything. Health and safety issue here
Stayed 6 nights in Jan 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great accomodation great location very comfortable everything we needed and more close to Helensvale to surface paradise would definitely go again and recommend this accommodation no 1 for a comfortable stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, great view. Friendly service. Clean.
Stayed 3 nights in Jan 2024

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only thing that was a pain was our toilet button was broken
Stayed 7 nights in Jan 2024

8/10 Good

Ko Ko Yazar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Better communication for check in procedure during after hour
Stayed 4 nights in Dec 2023

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is vrry close to the beach. The cups needs to be cleaned properly.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
The size of the apartment,very spacious,
Stayed 2 nights in Dec 2023

10/10 Excellent

HUMAM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a nice and quite pocket. A very nice walks on the nearby Broadwater parks. The apartment had a very nice views of the harbour. The hotel has a very nice outdoor pool and jacuzzi, it also has a sauna and heat baths.
Stayed 4 nights in Dec 2023

8/10 Good

Sandra

Liked: Cleanliness, room comfort
Our stay was okay the noise from the building site was terrible. we had been notified there would be some noise,but did not expect the constant noise we had.Dissapointed to say the least.
Stayed 14 nights in Nov 2023

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Extremely tidy, great for kids and perfect spot
Stayed 1 night in Dec 2023

10/10 Excellent

Atif

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. and pool and spa was very clean. All kinds of shops were only at few mins drive.
Stayed 3 nights in Nov 2023

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, room comfort
great stay
It was a good stay, only a couple of little things , check in is after 2, but the office is closed at 1.30p.m. and no locks on the bathroom doors.
Stayed 2 nights in Nov 2023

8/10 Good

Cara-Leah

Travelled with partner
Liked: Property conditions & facilities
The apartment was clean, with a a good view of the water, suitable for our short getaway. Staff at reception were friendly, and helpful. One minus was that the television was tiny, and dated. Other than that, we had a lovely stay.
Stayed 3 nights in Nov 2023

8/10 Good

Colin

Liked: Cleanliness, amenities, property conditions & facilities
nice area, great underground carpark , and great people.
Stayed 10 nights in Oct 2023

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Sunil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quaint place with proximity to the beach and broadwater parks.
Stayed 23 nights in Oct 2023

10/10 Excellent

Tammy

Liked: Cleanliness
Stayed 5 nights in Sep 2023

10/10 Excellent

Louisa

Stayed 5 nights in Aug 2023

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient location and reasonably priced. Easy to find and get around.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tory

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious, and they had everything you would need for a family getaway. The kids enjoyed the pool, spa and playing table tennis. The carpark was secure, and the staff were friendly.
Stayed 4 nights in Sep 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location
Stayed 3 nights in Sep 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit noisy at night.
Stayed 4 nights in Sep 2023

8/10 Good

Carolyn

Travelled with family
Liked: Property conditions & facilities
Great service. Excellent location
Stayed 3 nights in Sep 2023

10/10 Excellent

Eleny

Liked: Cleanliness, amenities, property conditions & facilities
This was the first time I’ve stayed in Labrador. I had a wonderful time staying here at Crystal Bay on the Broadwater. The view was simply perfect. Exactly what I was looking for. I definitely will be back.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place - great location - We love it and will stay here every time we visit the GC
Stayed 10 nights in Aug 2023

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
The room had fantastic views, the staff were friendly and the location was brilliant. The pool and spa were delightful as well. The room was well appointed having a washer and dryer was great for my purposes during the stay
Stayed 3 nights in Jul 2023

4/10 Poor

Anne-Sophie

Travelled with family
Disliked: Cleanliness
Disappointing and outdated
I chose this property for the marathon start line. However, it was very old, not like the photos, not really clean. Found some food in the sofa and under it. The water tap in the bathroom was not working. (Fixed during our stay). And even though, the lift were opposite the room, we could hear them operating all day and night. The room was not ready on time when I checked in, had to wait another 35 minutes. Really expansive for what it is.
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice view, good spot
Stayed 11 nights in Jul 2023

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with beautiful views, pool and parklands. Highly recommended.
Stayed 7 nights in Jul 2023

10/10 Excellent

Georgina May

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 8 nighrs and everything was lovely, the only gripe was the shower, you had to run it for 5 minutes before it hot hot. And basically it just trickled. But overall, great place, everything was clean and a beautiful view. Thank you
Stayed 8 nights in Jul 2023

8/10 Good

sharyn

Liked: Cleanliness, amenities, property conditions & facilities
Great location, good size apartment
Stayed 3 nights in Jul 2023

4/10 Poor

Rebecca

Travelled with family
Disliked: Amenities
Great location and friendly staff. No coffee or sugar in the room, 2 soaps and shampoo for 4 people, 1 roll of toilet paper (for 3 nights and days) and if you needed more of any of the above you had to pay for it. If you wanted fresh towels you had to wash and dry them yourself - the dryer didnt work! No doona covers on the beds. Wouldn't stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Stayed 3 nights in Jun 2023

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Chriss

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The most beautiful room. My family & I loved our stay! Thank you
Stayed 3 nights in May 2023

10/10 Excellent

Ingrid

Stayed 5 nights in May 2023

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Excellent location across from the broadwater and close to shopping centre and attractions. Great views across the broadwater to seaworld. For bike riders, the bike paths along the broadwater are excellent and extend all along the beach areas.
Stayed 18 nights in Apr 2023

10/10 Excellent

Peter

Stayed 2 nights in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Crystal Bay will definitely be back 😊
Stayed 3 nights in Apr 2023

10/10 Excellent

Jane

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for concerts at Southport. We were able to check in early as our room was ready. Very friendly Staff and great there’s no minimum stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff, clean, quiet, comfortable accommodation, the pool area is sheltered.
Stayed 5 nights in Apr 2023

10/10 Excellent

Radica

Stayed 3 nights in Apr 2023

10/10 Excellent

shirley

Stayed 1 night in Mar 2023

6/10 Okay

Cornelia

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
In serious need of renovation or update with new appliances. Staff, very helpful and very pleasant to deal with. Great location.
Stayed 7 nights in Feb 2023