La Portella Holidays from NZ$1,432

It’s okay but feels outdated

The hospitality and customer service is top tier. The ambiance is modern, clean, and the city view was incredible of the Empire State Building.Our family loves staying at the various Melia hotels.

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

We stayed 5 nights and no one ever came to clean our room even though we requested it several times. They would send up toliet paper. Towels and garbage bags and did show up at 9 pm one night to clean our room but we were in bed as I had a terrible ear infection. Upon arriving I wandered why the garbage can at the elevators were overflowing and even on the floor but after the 3rd day I realized they were having the same problem that we we’re experiencing.

The room was clean and the location was great. Close to monorail. They should do the room service everyday.