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"Everything ok"

"Fantastic hotel! The location, the sea view and the hotel room were amazing! On arrival the gentlemen that checked us in was very warm and welcoming, we were very happy with the service so decided to extend our stay for an extra few days and it was great! The room was impeccable, cleaners were happy to come in and tidy when we asked as we were staying for some time. Nothing to complain about, great service, fantastic staff and amazing hotel. Thank you to everyone at the hotel and we will be back!"

"Room was clean and well stocked, the check in was quick and efficient. Pity about the hike from the strip"

"Great location for the old town, had a sea view superior room, room was a great size and the balcony was big enough to have 2 sun loungers too. Great views!"

"Great location and breakfast had good selection"

"Staff welcoming on arrival and courteous throughout our stay. Our room, which had a terrace and overlooked the pool, was clean, the bed was comfortable"

"Room was great. Separate toilet and shower and a prep/dressing area. Balcony on side of hotel with good view of the sea and morning to mid day sunshine. Food was excellent with a good variety of freshly prepared food. Would stay again"

"The food was good. However layout of hotel a little bit difficult for disability scooter. "

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."