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"twisting for 39 minutes before someone shows up at reception for check-in. Slippers need to be purchased, hotel music pretty loud until late and from 09am, i can write books about negatives there"

"This is the second time we have stayed at the Van Der Valk in Spa having previously stayed in a sister hotel in Liege. The staff are welcoming and professional, the hotel is very clean with all amenities provided. The restaurant and bar area are very much the centre of the hotels focal point, looking out onto the main square in Spa and opposite the famous casino. On both occasions other than a slight issue when checking out this time whereby an internal issue was saying that we hadn’t pre-paid for our room when we had we have never had an issue and will look to return next year. Car parking is free if you are fortunate enough to get a spot in front of the hotel or €20 per night in the secure underground car park directly below the hotel from where you can take the lift straight up to your floor. The restaurant staff are excellent and the he food choice and quality is exceptional with a choice for everyone and for a hotel is priced very reasonably, the same applies to the drinks with the large car area being the focal point in the restaurant area. The breakfast is a buffet in the same restaurant, great choice of fresh fruit, croissant’s etc in addition to cooked foods such as bacon and sausage. Our standard room was clean, large and had a great view of the square, the bathroom is also large and clean. Thoroughly recommended! "

"Clean, quiet and what I wanted"

"The staff we met were lovely and helpful. The online check in is not easy for people who are on bicycles for 6 hours before arriving so we weren't able to access our room. It got sorted with a phone call to a concierge and though the restaurant was closed (at what we thought was an early hour) the staff stayed to serve us lovely food. People are lovely, systems are weird. "

"The hotel needs better signage from the road. "

"Nice and clean hotel. I had a room to the rear side of the building with an astonishing view over the ardennes."

"Expedia was deceiving- there is an extra fee and reservation needed for the pool- so I picked it for the pool and didn't get to go in as the spa was closed when we got there and we were leaving in the morning. The restaurant, breakfast and room was great except they put the toilet in a separate room so you have to walk around to wash your hands- kind of annoying"

"Staff should have been more attentive. Heating in room broken Hotel restaraunt fully booked on arrival. No space for hotel guests - booked with external visitors. "

"Staff"