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"Thank you to the staff for creating a beautiful experience. The team was diligent, kind, and empathetic to our needs. Guest services provided excellent assistance with understanding Japanese etiquette and local traditions. Our host spoke English, as well as many other languages! We were so impressed with the effort everyone put in to make our stay and honeymoon special. We will never forget this trip. Arrived to Kinosaki by train, sent our luggage ahead, and it was waiting in our room upon entry. Guest services welcomed us and explained the customs and rules of the ryokan. We were taken to our room, where our host showed us how to dress in yukata, booked our meals for our stay, and answered all our questions. It was a lovely chat that left us with enthusiasm. Later on, our hosts came back with a gift to share their well wishes for our honeymoon. We were so touched by their hospitality. The room was stunning. The floors were very comfortable to sit on, and the view of the water garden left us feeling very relaxed. The treats inside the room were very yummy as well! We were also fully stocked with beverages, which were refilled daily. The onsens were truly magical, leaving us feeling rejuvenated. Breakfast was incredible! If we were to ever return to Kinosaki, we would happily stay at Onishiya Suishoen again. "

"Brand new and modern. Bed was fantastic. Highly recommend "

"Very good"

"The rooms are spacious and have a pretty view of the river though do not opt for the cot if you cannot get a triple Buffet is generous but does not change so recommend not prebooking food if staying more than one night. For breakfast and dinner it’s decent but to gets repetitious. Walkable to town but not central. Does have limited shuttle service. "

"Was told to pay 7623 JPY during checkout for an outstanding buffet dinner on the 11/02/2026 which I have already paid on that day. I tried to use my bank app to check but unfortunately the app has loading issues due to network. In the end I managed to find the payments "

"Rooms are a bit dated but super clean and well maintained. Staff was awesome, and the breakfast was one of the best I've had at any hotel in Japan. Location is fairly remote, but extremely peaceful, and there are free shuttle busses into Toyooka. Onsen was pretty good and clean. If you are looking for a relaxed time away from the typical tourist bustle, I can highly recommend this hotel. Most guests were elderly and extremely friendly, and it was completely silent at night."

"amazing hotel, cozy Japanese room with an incredible view to the ocean. the hotel staff were also very helpful in providing restaurant recommendations and giving us rides to the train station!"

"Wonderful hotel. Each room had the perfect amount of amenities and space. Really appreciated the free drink on arrival, and the breakfast was excellent."

"We really loved our stay. The building is old be very cozy and comfortable. The staff were very helpful and welcoming. I would definitely return there. If you plan to dine outside the hotel, make sure you book beforehand. "