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Reviews of City Lodge Hotel Durban

3 out of 5
City Lodge Hotel Durban
Cor Brickhill And Old Fort Rds, Durban, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 89 out of 247 reviews" "
Rating 8 - Good. 105 out of 247 reviews" "
Rating 6 - Okay. 34 out of 247 reviews" "
Rating 4 - Poor. 9 out of 247 reviews" "
Rating 2 - Terrible. 10 out of 247 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Buyi on 5 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Okay

Philile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pumello on 16 Jan 2024
We sincerely apologize for the unpleasant experiences that marred your stay with us. Our aim is to create a warm, welcoming, and hassle-free environment for all our guests. Hearing that we fell short of this during your stay is indeed concerning and not a reflection of the standards we aspire to maintain.

4/10 Poor

Nathan

Liked: Staff & service
Door lock didn't work
I feel very mixed about this hotel. The staff was quite nice checking us in, the pool seemed nice, and the restaurant was fairly nice as well. The halls smelled, our door did not lock (like not even a little bit), and a staff member opened our door two hours before checkout without knocking (and without using a key, just pushing the very unlockable door open). Luckily they had a safe, and no other incidents occured.
Stayed 1 night in Dec 2023
Response from Pumello on 4 Jan 2024
Thank you for taking the time to bring this matter to our attention. We are so sorry to hear that your door lock didn’t work and we are looking into this with our team as a matter of urgency. We have bought the issue up with our maintenance to remedy the situation and prevent it from happening again. We apologise profusely for the inconvenience and understandable frustration this incident caused. We strive to ensure all our guests enjoy a pleasant, easy stay with us and regret that this was not the case in this instance. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon

2/10 Terrible

Chaista

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever. The cleaning staff are noisy at 7am in the morning .
Stayed 1 night in Dec 2023
Response from Pumello on 3 Jan 2024
Thank you for taking the time to bring this matter to our attention. We are so sorry to hear that the housekeeping staff was noisy and we are looking into this with our team as a matter of urgency. We have talked to staff to remedy the situation and prevent it from happening again. We apologise profusely for the inconvenience and understandable frustration this incident caused. We strive to ensure all our guests enjoy a pleasant, easy stay with us and regret that this was not the case in this instance. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon

10/10 Excellent

Nkazimulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pumello on 3 Jan 2024
Thank you so much for your review we really appreciate. We hope to see you soon.

8/10 Good

Tanith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Lodge Baevacation
Stayed 4 nights in Dec 2023
Response from Buyi on 5 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Buyi on 5 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Ahsif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Buyi on 5 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and Comfortable sray, the staff are so welcoming and efficient at check-in. The hotelnis nuce and clean, a bit dated (my opinion) but a good, wholesome experience. The room is nice and neat, the shower us really good, big enough and very relsxing after a long day. That bed, I want to stick it in my bag and take it home. The breakfast, very good, decent variety and tasty and generous. Overall, impressive, I would return.
Stayed 1 night in Dec 2023
Response from Pumello on 3 Jan 2024
We are very pleased to note that you have rated us so highly and we will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest at City Lodge Durban.

10/10 Excellent

Silindile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a lovely place to be.....from the sta
Stayed 1 night in Dec 2023
Response from Pumello on 8 Jan 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Xolani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Buyi on 6 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great bang for your buck, 5 minute walk to the beach
Stayed 1 night in Nov 2023
Response from Buyi on 29 Nov 2023
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Okay

Bhekzizwe

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Buyi on 21 Nov 2023
We were very pleased to note that you rated us and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Muziwakhe Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Buyi on 2 Nov 2023
Dear MuziwakheThank you so much for your review we really appreciate.We hope to see you soon.

10/10 Excellent

Lindiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Buyi on 23 Oct 2023
Thank you so much for your feedback we really appreciate.

10/10 Excellent

Mnqobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Buyi on 9 Oct 2023
Thank you so much for your feedback we really appreciate.

2/10 Terrible

IPS

Business traveller
When we arrived the place was fully booked, yet the payment was taken and still hasn't been refunded.
Stayed 1 night in Sep 2023
Response from Buyi on 26 Sept 2023
We are so sorry to hear that may I please ask you to contact expedia to refund you.

10/10 Excellent

Mpumelelo

Stayed 1 night in Aug 2023
Response from Buyi on 5 Sept 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

FORTUNATE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Room was clean shower worked well.
Stayed 1 night in Aug 2023
Response from Buyi on 5 Sept 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Buyi on 4 Aug 2023
Thank you so much for your feed back we realy appreciate.

6/10 Okay

Julian

Business traveller
Liked: Cleanliness
Okay
Stayed 3 nights in Jul 2023
Response from Buyi on 4 Aug 2023
Thank you so much for your feedback we really appreciate.

8/10 Good

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Buyi on 21 Jul 2023
Thank you so much for taking your time to review us we really appreciate.

6/10 Okay

Neo

Stayed 3 nights in Jun 2023
Response from Buyi on 15 Jun 2023
Thank you for your feedback we really appreciate.

10/10 Excellent

Zamambo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Buyi on 6 Jun 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Zamambo

Stayed 2 nights in May 2023
Response from Buyi on 2 Jun 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Sammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Breakfast, staff is great
Stayed 5 nights in May 2023
Response from Buyi on 26 May 2023
Thank you so much for your feed back.

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to ICC, rooms seemed recently renovated, new bedding, towels etc. My room 078 is on the ground / basement floor and whilst everything seems brand new there was an odd smell in the room, like a mix of damp and mothballs. Not sure if this is due to the lower floor location that picks up more moisture, but might be worthwhile for management to look into. Otherwise all great.
Stayed 1 night in May 2023
Response from Buyi on 16 May 2023
Good dayThank you so much for your feed back we really appreciate and we will look into the issues raised. we hope that you will give us another chance in the near future.

8/10 Good

Verified traveller

Stayed 1 night in May 2023
Response from Buyi on 9 May 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Vusumuzi Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and solution driven staff
Stayed 2 nights in Apr 2023
Response from Buyi on 9 May 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities
very nice comfortable room
Stayed 6 nights in Apr 2023
Response from Buyi on 17 Apr 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE PLACE, FRIENDLY STAFF
Stayed 3 nights in Apr 2023
Response from Buyi on 17 Apr 2023
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Tlou Clement

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Buyi on 11 Apr 2023
Thank you so much we really appreciated your feedback.

10/10 Excellent

Bongani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was friendly and helpful. The room was clean and comfortable.
Stayed 1 night in Mar 2023
Response from Buyi on 11 Apr 2023
Thank you so much we really appreciated your feedback.

10/10 Excellent

AK

Stayed 2 nights in Jan 2023
Response from Buyi on 25 Jan 2023
Thank you so much for taking your time to review us. we really appreciate and we hope to see you in the near future.

6/10 Okay

Mdingi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are good and clean except for very limited stock in the room. Two people had to share a very small bar of soap twice and also for tea/coffee same story no refills. If there can be phones in the rooms to call reception in case of any emergency or need.
Stayed 2 nights in Dec 2022
Response from Fiona on 5 Jan 2023
Good Afternoon Mr Mdingi,Thank you for taking the time to give us feedback and rate your stay.We apologise for the concerns you bought to our attention, this is not the City Lodge standard.We hope you will give us another chance to wow you in the near future.

2/10 Terrible

S

Stayed 2 nights in Dec 2022
Response from Buyi on 30 Dec 2022
We respect your response.

8/10 Good

Raphael

Stayed 1 night in Dec 2022
Response from Buyi on 29 Dec 2022
Thank you so much for taking your time to rate us we hope to see you back in the near future.

6/10 Okay

Abbey

Travelled with family
Liked: Property conditions & facilities
Just as nice!
My stay was just as normal like the City Lodge I know.
Stayed 1 night in Dec 2022
Response from Buyi on 22 Dec 2022
Thank you so much for taking your time to review us we really appreciate.

10/10 Excellent

Casper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy family
Really friendly and helpful definitely recommend them
Stayed 1 night in Dec 2022
Response from Buyi on 19 Dec 2022
Thank you so much for taking your time to review us we really appreciate the wonderful feed back. We look forward to welcome you back in the near future.

10/10 Excellent

Muziwakhe Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful time we had there, everything was fine
We had a wonderful time there, staff so friendly, service on point, cleanliness beyond measure. We are definately coming again.
Stayed 2 nights in Sep 2022
Response from Buyi on 9 Dec 2022
Dear MuziwakheThank you so much for such a wonderful feedback we really appreciate. We look forward to welcome you back in the near future.

6/10 Okay

Bernard

Stayed 3 nights in Nov 2022
Response from b on 30 Nov 2022
Thank you.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very impressed with the cleanliness and safety we felt during our stay! The room was spacious and perfect for our family of three!
Stayed 1 night in Oct 2022
Response from Buyi on 4 Nov 2022
Thank you so much for such wonderful feedback we really appreciate.

6/10 Okay

Matshediso N

Stayed 5 nights in Oct 2022
Response from Buyi on 4 Nov 2022
We sincerely apologies.

10/10 Excellent

Solly

Stayed 3 nights in Oct 2022
Response from Buyi on 18 Oct 2022
Thank you so much for your taking your time to write a review we really appreciate.

10/10 Excellent

Sergio

Stayed 3 nights in Sep 2022
Response from Buyi on 5 Oct 2022
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Buyi on 5 Oct 2022
Thank you so much for your feed back we really appreciate.

6/10 Okay

Lutendo

Stayed 2 nights in Sep 2022
Response from Buyi on 5 Oct 2022
Thank you so much for your feed back we really appreciate.

10/10 Excellent

Bresta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity traveling
Stayed 3 nights in Sep 2022
Response from Buyi on 5 Oct 2022
Thank you so much for your feed back we really appreciate.

10/10 Excellent

ronell

Stayed 1 night in Sep 2022
Response from Buyi on 5 Oct 2022
Thank you so much for your feed back we really appreciate.