Reception hall

Reviews of The Riverside Hotel

4 out of 5
The Riverside Hotel
10 Kenneth Kaunda Drive, Durban North, KwaZulu-Natal

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 205 reviews" "
Rating 8 - Good. 76 out of 205 reviews" "
Rating 6 - Okay. 43 out of 205 reviews" "
Rating 4 - Poor. 15 out of 205 reviews" "
Rating 2 - Terrible. 7 out of 205 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Munyaradzi

Stayed 3 nights in Jan 2024

6/10 Okay

Fathima

Stayed 8 nights in Dec 2023

6/10 Okay

Sally

Stayed 1 night in Nov 2023

10/10 Excellent

Malcolm

Stayed 1 night in Nov 2023

6/10 Okay

Wade

Stayed 2 nights in Sep 2023

6/10 Okay

Parkash

Stayed 1 night in Jul 2023

8/10 Good

Thembekani

Stayed 3 nights in Jun 2023

6/10 Okay

Uma

Stayed 1 night in Jun 2023

8/10 Good

michael

Stayed 2 nights in Jun 2023

8/10 Good

Eric

Stayed 2 nights in May 2023

8/10 Good

Ntombifuthi

Stayed 2 nights in May 2023

10/10 Excellent

megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good

8/10 Good

Zarina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Terrible service average hotel
I booked a suite for 2 adults and 2 children. On the app the description of the suite was that it would have a king bed and a twin bed. However, all it had was a king bed. Even after getting the manager on the line he was unable to provide a solution to the problem except to say i had to pay an extra 500 rands for an extra bed. The mistake was clearly in the hotel's description of the suite, so quite annoying that costs were passed onto me and management unable to assist.
Stayed 2 nights in Dec 2022

10/10 Excellent

Sally

Stayed 1 night in Dec 2022

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water issues!!!
Requested room with separate room, given room with shower in bath. Water covering floor due to leaking fridge, which had a foot pad missing. Water in bathroom was luke warm when on maximum heat.
Stayed 1 night in Jul 2022

6/10 Okay

Aaliyah

Stayed 3 nights in Sep 2021

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Ntombikayise

Stayed 1 night in Jan 2022

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was a good stay overall
Stayed 1 night in Jan 2022

6/10 Okay

michael

Liked: Cleanliness, staff & service
Hotel tried cancelling booking after payment.
Firstly, after making the booking and paying in full, then receiving 4 messages from the hotel either confirming my reservation, with a res.number, or thanking me for making the booking with them and that they were looking forward to me staying at the hotel. Only for them to phone me 4 hours prior to check, whilst I was travelling to Durban, to tell me that they were fully booked and my booking had been cancelled. I refused to accept the accuse and would arriving and expecting the room as agreed. I got my room. This attitude, from the hotel, either due to bad planning or wanting to make extra revenue from the room stinks. Ruined our planned day.
Stayed 1 night in Dec 2021

10/10 Excellent

Vinodh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Renuka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Candis

Liked: Property conditions & facilities
Dissatisfied
Stayed 1 night in Oct 2021

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was comfortable, central location, quiet with professional staff. Only issue was the shower being in the narrow bath, and then leaked water onto the floor.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Ive stayed at this hotel several times and experienced no issues before. This stay however was unsatisfactory for the following reasons 1. Only 2 pool towels were available when I requested 4. The pool was not full so where was the balance of the pool towels.. I stayed here during peak in December 2020 and there was no shortage of pool towels 2. Extra bath towels were not available as they were all in the dryer. Really? 3. The carpet was not properly vacuumed.. Dirt from previous day was still at the same spot the ffg day. 4. Hand towels were not replenished with 2, only 1. 5. Bath towelling mat was never replenished for 2 of my 3 night stay.
Stayed 3 nights in Mar 2021

8/10 Good

Ronelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant weekend of rest and relaxation
Overall a very pleasing breakaway from stressful and busy days.. Lovely view of the Blue lagoon area, the City skyline. Beauty of nature can also be enjoyed, many birds nestle in the trees on site. Clean, comfortable and convenient room, facilities were adequate, could possibly offer more options on TV.
Stayed 2 nights in Jan 2021

2/10 Terrible

reaz

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2020

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to stay there
Stayed 3 nights in Sep 2020

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Jan 2020
The place is beautiful but some of your staff member’s have terrible people’s skills and attitude.
Stayed 2 nights in Dec 2019
Response from Roger on 6 Jan 2020
Dear Valued Guest Thank you for the valued feedback. On behalf of the Riverside team I must apologise for inconvenience caused by certain staff members.

10/10 Excellent

Sydney

Stayed 2 nights in Oct 2019

8/10 Good

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 4 nights in Sep 2019

8/10 Good

Musawenkosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially confusion but it was resolved amicably
I was initially made to wait and hour and a half when I was strangely told that my booking could not be found and that they did not have anymore rooms available. The irony is that the money had been taken from my account before my arrival but yet my booking was said to not have been done against it. After raising it sharply with their receptionist, they finally relented and found a room for us, which to my relief after the initial consternation. I was just disappointed that they did not put bottled water in our room even after alerting house keeping that they had forgotten to give us still water
Stayed 2 nights in Aug 2019

8/10 Good

michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from RR on 24 Jul 2019
Thank you for the kind compliments

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from RR on 24 Jul 2019
Thank you for the great score

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
Amazing place
Stayed 1 night in May 2019

8/10 Good

Albert

Liked: Room comfort
Not four star
Although the institution offers amenities usually offered by four star hotels I'm not convinced that Riverside is always deserving of four stars. Amenities were generally good however staff performance requires some corrective action. Staff appeared unprofessional at times specifically restaurant and front desk staff. Breakfasts on most mornings was late. Flies were noted on buffet food. Despite me highlighting it to staff nothing was done by staff about it at the time. Breakfast cutlery was dirty. Salt sellers were filthy. The cup on the breakfast table had dessert from the previous night still in it. Clearly not well washed nor checked by staff when setting the table. Management did take corrective but I should not be required to highlight unhygienic concerns to them especially not a four star hotel. One wonders what happens in the kitchen. I rate this hotel three stars at best.
Stayed 4 nights in Feb 2019

10/10 Excellent

Nnditsheni Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We had amazing time
Stayed 4 nights in Feb 2019

10/10 Excellent

Nonhle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Wally

Liked: Cleanliness, staff & service
I was disappointed with the small room allocated to us as on 2 other occasions we had large spacious rooms and a bath for my wife. A bit noisy this past weekend
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a beautiful stay. Lovely spot within close proximity to all amenities,yet hidden from the crowd.Clean rooms and comfortable beds . Would do it again
Stayed 3 nights in Jan 2019
Response from Roger on 21 Jan 2019
Thank you for the kind compliments and would love to have you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Roger on 15 Jan 2019
Thank you

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family visit to Durban
Was a nice stay!
Stayed 3 nights in Dec 2018
Response from Roger on 15 Jan 2019
Thank you and look forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beach, restaurants, activities only a few minutes away by car. Breakfast has hot and cold options however it was basically the same items for the 5 days so we were tired of it by the 3rd day. Did the friday happy hour at the bar it is 50% off drinks excluding cocktails the live music a singer who was ok. Room although small has all you need and was clean. There is a popular spot next door I didn't go but the parking area was always full because of their patrons so thats night time entertainment at your door step.
Stayed 6 nights in Dec 2018
Response from Roger on 15 Jan 2019
Thank you for the valued feedback and look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Roger on 15 Jan 2019
Thank you.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Wayne

Liked: Staff & service, room comfort
Unfortunately there was a cockroach in room 302, and the water in the shower took long to drain.
Stayed 3 nights in Oct 2018