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Reviews of Wina Holiday Villa

4 out of 5
Wina Holiday Villa
Jalan Pantai Kuta, Kuta, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 464 reviews" "
Rating 8 - Good. 198 out of 464 reviews" "
Rating 6 - Okay. 98 out of 464 reviews" "
Rating 4 - Poor. 27 out of 464 reviews" "
Rating 2 - Terrible. 14 out of 464 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Loren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok where do i start, This was suppose to be my mums 60 birthday celebration however it was just a nightmare from when they arrived. The staff were not helpful and didnt care when issues were raised. The pool was really hot and full of chemicals, which is not good for your body or eyes. Yes there should be chemicals but not that much it hurts your eyes. the bathtub couldn't hold any water due to the plug not being functional. The fridge in the room was leaking water, the front desk did try fix this was the only thing they tried to do but it was still leaking which is such a hazard near electrical. While walking out from there room there was a RAT in the hallway, not too sure if it was alive as it didnt move. The whole experience was the worst, my parents went out that first night and booked somewhere else. They told the hotel the next day they were leaving and the staff didnt care. They lost the full amount they paid. I would not recommend this hotel to anyone, there are better ones in bali.
Stayed 8 nights in Oct 2023

10/10 Excellent

Vinko

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff clean hotel
Stayed 10 nights in Oct 2023

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite rm 107
4 poster bed
Large shower room
Pool
Stayed 9 nights in Sep 2023

6/10 Okay

Netta

Travelled with group
Liked: Staff & service
What expected from 3 star accommodation ! Rooms very old needs a lot of maintenance Doors self locked on us ! Shower floor flooded each day ! Rain shower head so blocked could only use hand held shower ! Breakfast food very limited choices! Staff very nice and helpful 👍
Stayed 7 nights in Sep 2023

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slippery when wet
Enjoyed our stay quiet staff nice and helpful rooms clean but would have been good to have a chair or 2 in the room there was space for this. Breakfast very tasty and a good variety of dishes but previously there was back gate access but now locked they told us it is being looked into. Older people found the pool tiles a bit slippery as they have used wall tiles as floor tiles so had to be very cautious. But on the other hand will come again. 2 good size pools
Stayed 6 nights in Aug 2023

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden secret
First time staying at wina and have booked to stay again. Hotel while not modern was in good condition had very comfortable bed very clean quiet and in a good location for beach shopping and dining. Wina also had 2 lovely pools Staff very helpful and friendly.
Stayed 5 nights in Aug 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for two nights. The staff was friendly and helpful. It was a good value for the money. They could update some things, but overall it was fine and I would stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel down a quiet lane about 300 mtrs from kuta beach ,old hotel but nice staff and nice pools
Stayed 7 nights in Aug 2023

8/10 Good

Sason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little getaway
Stay was very enjoyable, super friendly staff and very accommodating.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tanim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the stay. The beach is near the hotel which makes this place great for a holiday. Overall its great.
Stayed 1 night in Jul 2023

10/10 Excellent

Johannes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here & will definitely be back, this hotel is very Balinese with lovely outdoor areas. The staff were amazingly friendly & helpful , even hosting a birthday party for us. We had stayed here 22 years ago & picked it for its central location with easy access to the beach , dining & shopping. Sara & Hans. Australia
Stayed 15 nights in Jul 2023

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was accessible to beach
Stayed 17 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk staff with a welcoming greeting. Rooms are clean and fresh with a high standard of housekeeping. The restaurant for breakfast was good with a lovely pool view. All kept safe by a good security.
Stayed 13 nights in Jun 2023

10/10 Excellent

Edwards

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and felt safe and secure.
Stayed 1 night in Jun 2023

8/10 Good

Devita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay..!!
Stayed 1 night in May 2023

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Always consistent and well presented good to see they improving some of the property going forward well done. Thank you
Stayed 1 night in May 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great to have the Wina back and it is as good as before, great value, close to beach and very quiet. Very helpful staff.
Stayed 6 nights in May 2023

4/10 Poor

Rhiannon

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were lovely but that's where it ended. First night we had cold showers, fixed in the morning to then have another cold shower the 2nd night. Finally fixed after I complained again, builders were turning hot water off throughout the day. Shower drain was blocked so flooded bathroom when having a shower. Bathroom is tiny and urine stains on toilet seat, dirty. Sheets and towels clean though. Renovations going on throughout the hotel that we had no idea about, hotel is very run down and it would have been nice to know that renovations were happening. Didn't change hotels as it was our last 3nights after moving around the Island and didn't want to waste time moving. I wouldn't recommend staying here until Reno completed.
Stayed 3 nights in Mar 2023

10/10 Excellent

Lionel Peter

Travelled with partner
Liked: Cleanliness, staff & service
The property normally is excellent however having just reopened with still Reno’s going on there were a few little issues. I expect this will improve …as I saw it…every day. Hence still gets overall 10 😃
Stayed 14 nights in Oct 2022

2/10 Terrible

S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel wina villas nightmare.
Hotel Wina bali advertised hotel bar, no bar. Hotel Wina also advertised 3 pools but one was green colour and roped off and out of bounds.Hotel had bad paint work, mould on fridge,shower was hardly a trickle when turned on,taps filthy,wooden table was damaged,water leak from ceiling,filthy bedding,cracked tiles, filthy kettle. We left after one night and asked for refund which was ages in being refunded and many visits to the hotel.The hotel said they were closing down but still tsking booking as my son checked on line.AVOID THIS HOTEL WINA AND DONT LET THEM SPOIL YOUR HOLIDAY ALSO.
Filthy kettle
Dirty bedding.
Stayed 21 nights in Jun 2022

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
This is my 6th stay at this resort if you want stay in kuta its ideal for local shopping and bars staff are friendly and happy to accommodate when they can rooms can get a bit smelly but will sort out as much as they can its very Balinese and not expensive when full breakfast buffet is on pr covid its great there buffet from the 1st of may 2022 was limited with asian breakfast but were happy to make American if you asked overall was a good stay they have 3 swim up bars one was closed the swim up bars were closed but pools were clean i $pd ..$547.AUD for 20 nights cannot complain
Stayed 20 nights in Apr 2022

6/10 Okay

Grant

Travelled with partner
Liked: Staff & service, amenities
The hotel was good and the staff was very friendly. You could tell that covid had affected them. Area was nice and quiet
Stayed 7 nights in May 2022

2/10 Terrible

Verified traveller

Stayed 14 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms are facing a giant steel fence. We had to kill a few spiders ourselves. An extra-large roach with wings entered our room and mosquitos. We had to call front desk several times requesting pest control. Although the sheets smelled really sour our room had an old musky smell. Overall the room appeared clean and we all had a good night’s sleep. Daily housekeeping changed the room smell and the room became comfortable over time.
Stayed 5 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived at this hotel in our taxi, we were met at the car by an employee. The man spoke with our taxi driver. The taxi driver told us that the man stated that there was not any staff at the desk and to keep our bags in the taxi. We were told to have a seat outside and wait. We were then met outside the front entrance in front of the taxi and questioned if we had reservations. I showed my reservation number on my phone to the woman. She then asked us to continue waiting outside whilst she entered the building. After a few minutes, me and my two children were finally invited inside the hotel. I was then questioned further by a female staff about when our reservation was made and where we were coming from. We were asked for our passports and to sit in the lobby and wait. After some time, we were given Coca-Cola as a welcome drink. The staff then apologized for our wait and told us that it would be approximately 20 minutes to prepare our rooms. We waited so long, we have enough time to order McDonalds and have it delivered to the lobby. Not too long after our food arrived from Grab. We were given a tour of the property pool areas and dining area, then brought to our rooms.
Stayed 26 nights in May 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughout our month long stay in this hotel, we woke up a few days with no water coming out of the faucets and toilet unable to flush. We called front desk and after approximately four to five hours, the problem was fixed. Also, one day our internet was off overnight through to approximately two in the afternoon the following day. This was really difficult because internet is necessary for my employment and my two children online school program. Without internet there is no television either. The hotel has old motel feel, the elevator is not functioning, room doors did not lock properly, there is no functioning restaurant on site, we kill bugs in our room daily, I rarely see staff on site, and sometimes our calls to front desk are ignored/unanswered. However, the swimming pool is very clean, housekeeping kept our room clean and comfortable everyday, throughout our stay. And, this hotel is only a few minutes walk to Beachwalk mall and to the beach. This is why we decided to stay an additional week.
Stayed 7 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful traditionally Balinese designed Hotel.
We came here 3 times already and will come back as soon as possible!!! The hotel is less than 200 meters walk from the beach, a short walk to tons of restaurants, shops etc. yet very quiet. All is great! The pools, the rooms, the amazing breakfast buffett (don't miss it!), the beautiful sculptures all around. and most of all the manager and the staff! Thanks so much again for everything!!!
Stayed 4 nights in Mar 2020

2/10 Terrible

Ruban Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Takhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice to stay in bali ... good room service , good location
Stayed 4 nights in Jan 2020
Response from Management on 19 Feb 2020
Dear Valued Guest, Warmest Greetings from Wina Holiday Villa Kuta! Thank you for your comment. It was our honor to have you as our guest. We wish to see you again in our hotel! Best Regards, Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved the friendly staff and a great location. We was on the third floor in a block of rooms and no lift. The stairs was hard to handle as 2 mature woman and my 2 small grandchildren. I should have asked to change day 1. The stairs killed the holiday.
Stayed 5 nights in Jan 2020
Response from Management on 19 Feb 2020
Dear Valued Guest, Warmest Greetings from Wina Holiday Villa Kuta! Thank you for your feedback. We do apologize for the inconvenient you might felt during your stay in our hotel. We will review again about the stairs and take necessary action to improve our service to be better. We wish to see you again in our hotel! Best Regards, Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not like the pool closing at 8 PM. Indonesia has a very hot weather so it could have been nicer if night swimming is allowed longer. Hotel lobby is not air conditioned. It would be better of it is cold out there. Thank you.
Stayed 4 nights in Dec 2019
Response from Management on 14 Jan 2020
Dear Valued Guest, Warmest Greetings from Wina Holiday Villa Kuta! Thank you for your feedback and we are happy to hear that you are satisfied with our service. Nevertheless, we do apologize for any inconvenience you might felt during your stay. We wish to see you again in our hotel. Best Regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Management on 2 Dec 2019
Dear Guest, Thank you for staying with us. We are happy to hear that you are satisfied with our services. Wish to serve you with a better services on your next stay! Best Regards, Management

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at good location and Indonesian style, nice pool and room is good. But need to be maintained especially the toilet facility. The towels are so old!
Stayed 2 nights in Nov 2019
Response from Yuni on 26 Nov 2019
Thank you for your constructive comments, much appreciated. We are currently done soft refurbishment especially the toilet.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loved it great new pool great service good location
Stayed 1 night in Nov 2019
Response from Management on 9 Nov 2019
Dear Valued Guest, Warmest Greetings from Wina Holiday VIlla Kuta Bali! Thank you so much for your excellent feedback. It was our pleasure to have you as our guest. We are really glad to hear you happy with our services and we do apologize for any inconvenience you felt during your stay in our hotel. We wish to see you again in your future holiday! Best Regards, Management

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Management on 11 Sept 2019
Dear Valued Guest, Warmest Greeting from Wina Holiday Villa Kuta Bali! Thank you so much for taking your time to share us a feedback. It was our pleasure to have you as our lovely guest. We are happy to hear that you are satisfied with our services, because guest happiness is our utmost goal. Nevertheless, we do apologize if you felt any inconvenience during your stay in our property. We will keep improving our service to have a chance to serve you with a better service. Looking forward to see you again in our property! Best Regards, Management

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Will not go again
Wina resorts gardens are very nice, that's as far as it goes.The pool tiles are very slippery and the pool in need of upgrading. The toilet and bathroom (in our room) also in need of renovation.
Stayed 4 nights in Jul 2019
Response from Aru on 2 Aug 2019
Dear Brenda Warmest Greeting from Wina Holiday Villa Kuta Bali! We thank you for your comments but a little puzzled because your room # 138 is newly renovated located on the ground floor with access to our new swimming pool. We have not received any comments about slippery tiles on the pool but we have taken note and will monitor feedback. We hope you will return to Bali in the near future. Thank you Best Regards, Aru Santhiran, Business Consultant

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Like the breakfast and the restaurant. Its Halal friendly foods.
Stayed 3 nights in Jul 2019
Response from Management on 29 Jul 2019
Dear Guests, Thank you for your short and sweet feedback. Glad to hear that you happy with our breakfast and our restaurant. We will share this positive feedback with all our team. Hope that we are able to welcome you back again on your upcoming trip to Bali. Thank you and best regard.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff,always smiling.Excellent location nearby beach and shops.Good food at the restaurant available 24 hours. This place has three swimming pools to choose from. Gym is old fashioned
Stayed 10 nights in Jun 2019
Response from Arni on 12 Jul 2019
Dear Guests, Thank you for the feedback about your stay experience with us. Glad to hear that you were happy with our property and services. Thank you for the constructive point about our GYM, we will bring this to our management for our improvement.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Great stay great location
Stayed 6 nights in Jun 2019
Response from Arni on 12 Jul 2019
Dear Mr. Wayne, Thank you for your feedback. Looking forward to welcoming you again on your next coming trip to Bali.

4/10 Poor

Verified traveller

Disliked: Amenities
The shower was very very poor. No pressure from water. If you had a long shower it would flood the whole bathroom.
Stayed 7 nights in Jun 2019
Response from Arni on 12 Jul 2019
Dear Guest, Thank you for your constructive feedback. We will do coordination to our respective department for improvement needed.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service Great food and location is great
Stayed 7 nights in Jun 2019
Response from Arni on 12 Jul 2019
Dear Guests, Thank you for your short but sweet feedback. Looking forward to welcoming you again on your next coming trip to Bali.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. I was upgraded with thanks .the room overlooked the pool. Very pleasant and clean
Stayed 1 night in May 2019
Response from Management on 21 May 2019
Dear Guest, Thank you for your nice and sweet feedback. We look forward to welcoming again on your next coming trip to Bali. Management

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019
Response from Management on 21 May 2019
Dear Guest, Thank you for your nice and sweet feedback. We look forward to welcoming again on your next coming trip to Bali. Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A few minor issues with room location from booking, overall a great place to stay as couple or family. Location excellent.
Stayed 7 nights in Mar 2019
Response from Arni on 9 Apr 2019
Thank you for your kind support.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from late night guest arriving after mid night, talking very loud ,dragging furniture and slamming doors. What we liked was the friendliness of staff they could not be more helpful.
Stayed 4 nights in Mar 2019
Response from Arni on 9 Apr 2019
Thank you for your good and constructive comments. We really appreciate and we regret for the inconvenience experienced during your stay. Look forward to welcoming you back at your next trip to Bali.

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place
Nice stay. Very kind staff. It was a proper resort. Swimming pools are amazing and so is the restaurant within the resort. The biggest plus is that the beach is close by (4-minute walk).
Stayed 3 nights in Dec 2018

8/10 Good

Petra

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Shaneo, Kuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wina Holiday Villa
Great value hotel good location close to beach and shops.
Stayed 12 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ideal location in Kuta Beach
Great location in Kuta Beach. Close to beach, many many restaurants and shopping. The hotel was a lovely Balanese style hotel designed around three courtyards of pools and gardens. We used the travel service to organize a driver for 3 different tours.
Stayed 13 nights in Oct 2017