Interior

Reviews of Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel

4 out of 5
Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel
2 Higashi, Amidaji-cho, Chuo-ku, Kumamoto, Kumamoto-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 405 out of 864 reviews" "
Rating 8 - Good. 366 out of 864 reviews" "
Rating 6 - Okay. 64 out of 864 reviews" "
Rating 4 - Poor. 23 out of 864 reviews" "
Rating 2 - Terrible. 6 out of 864 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
is very near to everything
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was located close to the train station and was nice inside.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kenichiro, Tokyo

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good spacious room. Super close to the Shinkansen
Stayed 2 nights in May 2023

10/10 Excellent

osman

Stayed 1 night in Apr 2023

10/10 Excellent

Ricky

Stayed 1 night in Apr 2022

6/10 Okay

Lovell

Travelled with family
Liked: Cleanliness, staff & service
The room was unbearably HOT.
Stayed 2 nights in Dec 2021

10/10 Excellent

Min Young

Stayed 1 night in Dec 2021

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot to handle
The hotel and rooms are nice. The biggest problem that we had was the temperature. The rooms are not individually temperature controlled so our room was blazing hot. The first night the staff gave us a fan that you filled with ice (which felt like 1930). It was unbearable. The second night we asked the staff to move rooms and they said there were no other rooms available and they agreed that the room was very hot (measured at 78 F); they stated other guests complained it was too cold. We happy said "we will trade them", but they did not laugh. We were given another room which was slightly cooler (74 F) and we slept there our last night. The staff was helpful enough but our experience was miserable. We did not receive any compensation. We also ate dinner at the restaurant and the failed to bring our desserts and coffee with our dinner sets. It was not worth bringing it up to them. They also could not make a Manhattan coctail with a fully stocked bar. If it was not on the exact menu then it was not do-able (common in Japan). If we had not had the temperature problems I would have given this hotel a very good rating but we were exhausted every morning because we would sweat all night.
Stayed 2 nights in Nov 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo holiday in Kumamoto
Three night stay in Kumamoto for a quick getaway. Crowne Plaza was easy to check into, drop bags, and head out to site see. Clean and mostly comfortable; the beds in Japan are always to hard. Location is good. One stop away from the JR/Shinkansen station and easy to walk if you want. Also a few stops on the tram away from shopping, restaurants and bars. Considering the low cost per night, would definitely stay again.
Stayed 3 nights in Dec 2020

6/10 Okay

John Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi was very poor. Not useable for business.
Stayed 2 nights in Nov 2020

4/10 Poor

Peter

Business traveller
Liked: Cleanliness
The front desk staff might have been overwhelmed for a change, but the forgot to give me my wifi access code and were just not helpful.
Stayed 1 night in Sep 2020

10/10 Excellent

Ichiro

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel was very clean and gorgeous. The tram station is nearby and it was easy to access to the central town.
Stayed 1 night in Jun 2020

10/10 Excellent

Luba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Pik Kwan Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Lai Sik Sandy

Liked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Chung Nin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, which come with 3 beds. Spacious. Quiet location, not much nearby though. Not recommended for non-driving travelers.
Stayed 1 night in Dec 2019
Response from ANA Crowne Plaza Hotel Kumamoto New Sky on 13 Jan 2020
Thank you for stay at ANA Crowne Plaza Hotel Kumamoto New Sky. and thank you for sharing your comment with us. We are glad to hear that you were satisfied with during your stay. If you have a opportunity, please come you back again. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel and the staff are excellent
Stayed 1 night in Dec 2019
Response from ANA Crowne Plaza Hotel Kumamoto New Sky on 3 Jan 2020
Thank you for stay at ANA Crowne Plaza Hotel Kumamoto New Sky. and thank you for sharing your experience with us. We are glad to hear that you were satisfied with your stay. Please come you back again, if you have a opportunity. Sincerely, ANA Crowne Plaza Hotel Kumamoto New Sky

10/10 Excellent

Joe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and nice river view from our room.
Stayed 1 night in Nov 2019
Response from ANA Crowne Plaza Hotel Kumamoto New Sky on 29 Nov 2019
Thank you for stay at ANA Crowne Plaza Hotel Kumamoto New Sky. and thank you for sharing your experience with us. We are glad to hear that you were satisfied with during your stay. If you have a opportunity, please come you back again. Sincerely, ANA Crowne Plaza Hotel Kumamoto New Sky

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

8/10 Good

Gary

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly spacious rooms. Good view over the city. Near tram stop.
Stayed 1 night in Oct 2019
Response from ANA Crowne Plaza Hotel Kumamoto New Sky on 18 Oct 2019
Thank you for stay at ANA Crowne Plaza Hotel Kumamoto New Sky. and thank you for sharing your experience with us. We are glad to hear that you were satisfied with your stay. If you have a opportunity, please come you back again. Sincerely, ANA Crowne Plaza Hotel Kumamoto New Sky

10/10 Excellent

Garry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Chai On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

CHAOLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay of 2 nights. The concierge was very helpful with information. The free shuttle service from the train station is unexpected and a plus. The location was excellent. The room and breakfast was spectacular.
Stayed 3 nights in Sep 2019

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Fong Wai Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Good location and good service
Stayed 2 nights in Jul 2019

10/10 Excellent

Ze Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Wonderful reception and breakfast. Room was spacious and clean. Only issue is it's location. Not far enough to take tram, not comfortable enough to drag luggage to hotel. But other than that, everything is good about hotel. Quick wifi
Stayed 2 nights in Jun 2019

8/10 Good

Ching Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel is perfect just five minutes walk to Hakata Station. Room is clean and breakfast quality is good. Only one complaint is that I booked the corner room with bigger size and requested twin bed. During check-in, I was given the standard room and double bed.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Chun Kwok

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good and offers everything you expect. However the wifi in the room is weak. Wifi in the lobby area is much better.
Stayed 3 nights in Jan 2019

8/10 Good

Alice Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with high quality standard
Location is a bit far to the Main Street but is expected when we book this hotel. Parking is just next to hotel and charge is low. A pleasant stay for one night stop by for touring Kumamoto City. Will book this hotel again for next visit.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very nice clean hotel. Only a few minutes from Kumamoto station by taxi.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not close to city center
Hotel exterior, interior, room, bed, amenities, service, breakfast are all good. No bottled water provided. Location is not close ( about 20 min or more by foot) to city area and shopping district , you have to take a tram or a cab (about ¥880 to ¥1060) to city center. Hotel provides shuttle service to and from train station (ask for time scedule when you book the hotel if you need the service, it's better than dragging your luggage on road). For those who want to take bus to Kurokawa onsen, there is a bus stop right in front of the hotel ( the bus comes from train station directiion and this is the 2nd stop).
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient shuttle service between the hotel and the train station
Stayed 3 nights in Nov 2018

8/10 Good

Mei Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Hans

What a view!
Beautiful hotel and view!
Stayed 1 night in Aug 2018