Property grounds

Reviews of Royale Chulan Kuala Lumpur

5 out of 5
Royale Chulan Kuala Lumpur
No. 5 Jalan Conlay, Kuala Lumpur City Centre, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. I would recommend this venue to my friends and family anytime.
Stayed 3 nights in Mar 2024

4/10 Poor

JIN HUI, Melaka

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old property and room is not well maintained.
Stayed 1 night in Dec 2023
Response from Royale Chulan Kuala Lumpur on 3 Jan 2024
Dear Jin Hui, Greetings to you from all of us at Royale Chulan Kuala Lumpur! Thank you for taking the time to review our property, your comments are very much valued. We take note of your feedback and have brought it up to the management for their further improvements. We hope to welcome you back again soon in the near future!

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Great staff. Property is a bit tired and could do with a refurb. Good buffet breakfast
Stayed 2 nights in Nov 2023
Response from Royale Chulan Kuala Lumpur on 3 Jan 2024
Dear Andrew, Greetings to you from all of us at Royale Chulan Kuala Lumpur! Thank you for taking the time to review our property, your comments are very much valued. We take note of your feedback and have brought it up to the management for their further improvements. We hope to welcome you back again soon in the near future!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, opposite Conlay station so easy to get around KL. Room was large with large bathroom. Breakfast was a very extensive buffet. All staff I dealt with were friendly and helpful. Got there late on our first date so had a meal and a few beers in their club room which was reasonably priced and very tasty. Definitely recommend!
Stayed 3 nights in Nov 2023
Response from Royale Chulan Kuala Lumpur on 3 Jan 2024
Dear Richard, Greetings to you from all of us at Royale Chulan Kuala Lumpur! Thank you for taking the time to review our property, your comments are very much valued. We hope to welcome you back again soon in the near future!

10/10 Excellent

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A traditional style hotel, with large rooms and big beds just by Bukit Bintang and close to KLCC and KL Tower.
Stayed 3 nights in Oct 2023

10/10 Excellent

Suhaib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

hanan

Stayed 2 nights in Sep 2023

10/10 Excellent

Lay Kean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, thank you
Stayed 1 night in Sep 2023
Response from Marcom Royale Chulan Kuala Lumpur on 26 Sept 2023
Dear Yasmin,We are so glad to hear that you love our Hotel! We look forward to seeing you again soon.Kind regards, Royale Chulan Kuala Lumpur

8/10 Good

Lee

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff at entrance and restaurant very friendly and helpful! Check in a bit slow and request for extra bed was a confusing process even 3rd time staying here within 3 week time period.
Stayed 1 night in Aug 2023
Response from Marcom Royale Chulan Kuala Lumpur on 26 Sept 2023
Dear Lee,Warmest Greetings from Royale Chulan Kuala Lumpur!Thank you so much for your positive rating for your visit, we are glad that you are happy with our service. We have taken your feedback about extra bed request on board and will strive to improve accordingly. We look forward to seeing you again soon.

10/10 Excellent

Lee

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Large comfortable room! Staff extremely polite and attentive.
Stayed 3 nights in Aug 2023
Response from Marcom Royale Chulan Kuala Lumpur on 26 Sept 2023
Dear Lee,We are so glad to hear that you love our room and friendly staff ! We look forward to seeing you again soon.Kind regards, Royale Chulan Kuala Lumpur

10/10 Excellent

Lee

Travelled with family and small children
Liked: Amenities
Stunning lobby. Excellent food at the restaurant!
Stayed 4 nights in Aug 2023
Response from Marcom Royale Chulan Kuala Lumpur on 26 Sept 2023
Dear Lee,We are so glad to hear that you love our Food and Lobby! We look forward to seeing you again soon.Kind regards, Royale Chulan Kuala Lumpur

8/10 Good

Mohaini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very spacious and clean
Stayed 1 night in Jun 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff cordial...
Stayed 3 nights in Jun 2023

8/10 Good

Theresa

Stayed 3 nights in May 2023

6/10 Okay

Alice

Stayed 2 nights in Jun 2023

10/10 Excellent

Rastislav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Marcom Royale Chulan Kuala Lumpur on 2 Jun 2023
Thank you for the fantastic review!

2/10 Terrible

Mitsugi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

4/10 Poor

Andrew

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Seems to have gone downhill over the last few years, we have stayed here on two prevìous occassions and can really see this Staff are excellent but facility is tired and need of repairs. Contruction next door and traffic noise is not pleasant. Linen and towels old and thin.
Stayed 7 nights in Apr 2023

8/10 Good

Siew Cheng

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Marcom Royale Chulan Kuala Lumpur on 2 Jun 2023
Thank you for the fantastic review!

4/10 Poor

CYRIL

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is all about money not on providing a good service. they charged me 100 MYR for a early check-in also could not find my second booking all this at the check-in and the mosquitos. hundreds in the rooms wont be going back there
Stayed 1 night in Mar 2023

6/10 Okay

CYRIL

Travelled with family
Just an average 5star hotel filled with mosquitos and cost cutting measures like cleaning payments are taken before you stay what happens after that is your luck had no wifi for a day staff shifting the blame
Stayed 5 nights in Mar 2023

10/10 Excellent

Yusuke

Stayed 1 night in Feb 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, bed comfortable, big bathroom with rain shower and a handheld sprayer with small kitchenette. Had a rental car and parked for free under hotel. Breakfast buffet international and tasty. Stayed here also b/c short walk to Petronas towers (definitely worth buying tickets to go up on elevator, good senior citizen discount) and incredible shopping center with great variety of restaurants. It was mostly high end stores yet fun to browse. Staff extremely helpful and word of caution, if you arrive by car… go to B2 level of basement. It’s not clearly marked….I told the management it would be helpful for guests.
Stayed 3 nights in Feb 2023

10/10 Excellent

Mohamad Nazri

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2023

6/10 Okay

Murlidhar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old hotel, not maintained well. The property should be upgraded as it has v bad rooms, uncomfortable beds and restrpoms. Please donot stay here as there are way many better hotels in Kuala Lumpur.
Stayed 7 nights in Jan 2023

10/10 Excellent

Zois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in KL
Really comfortable hotel in the heart of KL, great buffet breakfast.
Stayed 1 night in Dec 2022

10/10 Excellent

ALEX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Quite near to many eateries, about 5-10 mins walk away
Stayed 2 nights in Dec 2022

10/10 Excellent

ben

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2022

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay....Staff are very friendly and helpful
Stayed 1 night in Oct 2022

6/10 Okay

Kent

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No toothbrush, no bottle drinks. No coffee/ tea. They forget to arrange all this during cleaning. Toilet not clean..
Stayed 1 night in Aug 2022

10/10 Excellent

Ilyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
I needed somewhere to sleep for one night after a long journey to KL from London, and the price was reasonable. The room was quiet, big and clean. The bed was comfy. The bathroom was large and clean, with a separate bath from the shower. The bath was handy for me to soak away the muscle aches I got from the travel. Maybe next time I might stay longer.
Stayed 1 night in Aug 2022

6/10 Okay

AHMAD SHUKRI, Gelugor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed here as we had a dinner function at the hotel. When we first entered our room the veranda doors were open, consequently there were loads of mosquitoes in the room. There was no hot water. Aircon was working but the ceiling fan could not be adjusted. Did not use the cooking facilities that were provided so unable to assess the equipment. Breakfast was quite good - the hotel was fully occupied so the dining area was crowded. The set dinner that was served during the dinner function was very good. Overall the hotel is looking its age and needs some refurbishment.
Stayed 1 night in Jun 2022
Response from Public Relations Manager on 3 Aug 2022
Dear Ahmad Shukri, We apologize if we have inconvenienced you in any way. What you described should have never happened, we shall put into place further training to improve our housekeeping standards. We do take note of your comments on the somewhat dated look of our hotel, discussions are now in place for potential major renovation works. Please, do come again soon.

2/10 Terrible

Choy, EDINBURGH

Travelled with family
Disliked: Amenities, property conditions & facilities
Outdated and facilities is poor ,checked in everything is not functioning properly. Shower head has to hold and the safe run out of battery. Just checked in from uk and the maintenance man has to come and repair this abd that.Iwe used to stay rgere regularly but this is the last as the service is so poor due to insufficient of staff and poor management.
Stayed 2 nights in Jun 2022
Response from Public Relations Manager on 3 Aug 2022
Dear Choy, Thank you for writing a review of our hotel. We apologize if we have inconvenienced you in any way - please be informed that we shall quickly look into ways to improve our service standards. We are also in discussion for potential major upgrade works, so stay tuned. Please, do come again soon.

8/10 Good

Alice

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Alice

Stayed 1 night in Jan 2022

8/10 Good

Alice

Liked: Cleanliness, staff & service
A Little Tired
We have stayed at the Chulan many times over the years. It offers a great location, interesting architecture in the common areas. However the hotel as become a bit tired. Many of the rooms could use an upgrade. The lower parking areas could benefit more lighting. Our room was missing hand towels and faceclothes. For some reason our call to housekeeping was not responded to. We did not bother to try again as we were there for only one night. The lobby staff were extremely helpful. They assisted us on a number of locations in obtaining Grab rides and taxis. Kudos to them.
Stayed 1 night in Nov 2021
Response from The Management on 4 Mar 2022
Dear Alice, We are delighted to hear you were pleased with our amazing location and our food offerings. That being said, we are so sorry to hear that other aspects of your stay fell short of the Royale Chulan Kuala Lumpur standard. We apologize if we have inconvenienced you in any way. In the future, we hope we will have the opportunity to provide you with a much more pleasing stay with us at Royale Chulan Kuala Lumpur. Until then, we remain fully committed to delivering the highest level of service and an outstanding experience for our guests. Look forward to welcoming you back soon.

8/10 Good

NUR HANINIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

NURMUNIRAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy & comfortable
Stayed 2 nights in Mar 2021

10/10 Excellent

Syida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for relax and enjoy in short vacation.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unexpected experience in 5 stars hotel
Have to wait 1.5 hours for check in. Cockroaches in the room. Breakfast finished earlier.
Stayed 1 night in Mar 2021
Response from Public Relations Manager on 12 Apr 2021
Dear Guest, Greetings from Royale Chulan Kuala Lumpur! We apologized if we have inconvenienced you in any way. What you described should have never happened. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. We’d like to invite you again at our hotel and experience the improved stay. Hoping to see you soon! Kind regards, The Management

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020

6/10 Okay

ALVIN

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

fariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2020