Indoor pool

Reviews of Hotel Royal Kuala Lumpur

4 out of 5
Hotel Royal Kuala Lumpur
Jln Walter Grenier, Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 157 out of 792 reviews" "
Rating 8 - Good. 343 out of 792 reviews" "
Rating 6 - Okay. 194 out of 792 reviews" "
Rating 4 - Poor. 64 out of 792 reviews" "
Rating 2 - Terrible. 34 out of 792 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

yuk mei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the busiest place but with quiet room environments. Location is very good for travel all around
Stayed 3 nights in Feb 2024
Response from Sazrul Fadzil on 27 Mar 2024
Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Hope to see you again in near future.Appreciate your review towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Sazrul Fadzil,Regional General ManagerHotel Royal Kuala Lumpur

6/10 Okay

FRANCES

Travelled with partner
Like helpful staff.
Stayed 3 nights in Feb 2024
Response from Sazrul Fadzil on 14 Mar 2024
Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Appreciate your review and ratings and ratings towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Sazrul Fadzil,Regional General ManagerHotel Royal Kuala Lumpur

8/10 Good

KELLY

Stayed 2 nights in Nov 2023
Response from Sazrul Fadzil on 8 Feb 2024
Dear Mr/Mrs Mauro,Thank You for choosing Hotel Royal Kuala Lumpur during your last visit to Kuala Lumpur.We appreciate your rating towards our hotel. Thank you and regards,Sazrul FadzilRegional General Manager

8/10 Good

Caroline

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sazrul Fadzil on 14 Mar 2024
Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Appreciate your review and ratings and ratings towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Sazrul Fadzil,Regional General ManagerHotel Royal Kuala Lumpur

8/10 Good

RISHIKUMAR

Travelled with family
The hotel is central and opposite a shopping center.
Stayed 1 night in Oct 2023
Response from Sazrul Fadzil on 14 Mar 2024
Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Appreciate your review and ratings and ratings towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Sazrul Fadzil,Regional General ManagerHotel Royal Kuala Lumpur

10/10 Excellent

Asela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asela
This is the third time I have stayed at this hotel. It's very conveniently located, and the rooms were very clean. The staff was very helpful and courteous.
Stayed 2 nights in Sep 2023
Response from Sazrul Fadzil on 14 Mar 2024
Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Appreciate your review and ratings and ratings towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Sazrul Fadzil,Regional General ManagerHotel Royal Kuala Lumpur

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that there isn’t a free parking lot for me to park my car. I have to pay RM20 for the valet service and for a 4 star hotel, I expect the parking to be free. In addition, I found my car have several scratches on the side and the bonnet. I would expect for a 4 star hotel, the staffs will take better care of the guest’s properties as well. Consider covering each car with a car protector. This will surely increase my future confidence with the hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced hotel. Close to monorail and MRT. Breakfast was yummy and efficient. Housekeeping was excellent.
Stayed 4 nights in Aug 2023

6/10 Okay

ANGELITA

Stayed 4 nights in Feb 2023
Response from Sazrul Fadzil on 14 Mar 2024
Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Appreciate your review and ratings and ratings towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Sazrul Fadzil,Regional General ManagerHotel Royal Kuala Lumpur

6/10 Okay

Robert

Stayed 4 nights in Feb 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to a multitude of restaurants and shopping areas as well as tour buses and public transit!
Stayed 7 nights in Jan 2023

10/10 Excellent

Choon Looi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet and pool and excellent location. Easy walk to department stores and shops and street food markets.

10/10 Excellent

Tan

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Satisfied
Stayed 9 nights in Dec 2022

10/10 Excellent

TAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Trip
our stay is nice only hotel is a bit old
Stayed 2 nights in Dec 2022

10/10 Excellent

Domingo, Seattle

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Weird but great

10/10 Excellent

Sabli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness, breakfast with lot of choices, staffs were helpful, a lot shopping malls nearby and with reasonable rates.
Stayed 3 nights in Sep 2022

6/10 Okay

LINDA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
location was awesome. 2 minutes from 2 different train line stations. surrounded by malls and eateries. room is clean but old. carpets are tearing in corners, walls are stained, sheets are clean, but pillows and mattress are OLD and stained.
Stayed 7 nights in Aug 2022

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

rodolfo

Liked: Cleanliness
Disliked: Property conditions & facilities
Locations unbeatable. However the shower had no hot water during the whole stay, even after several request to fix the problem (Room 1814 ). So I had to use the shower at the pool. (3rd floor)
Stayed 3 nights in Jul 2022

2/10 Terrible

Cheng'en Sean, Singapore

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

4/10 Poor

CHAN

Travelled with family
Disliked: Cleanliness, staff & service
No ppl doing room cleaning in time im staying 3 day... Aircon not really function, after make complaint a bit better , in room freezer also not cool .... make complaint also useless....
Stayed 3 nights in Apr 2022

6/10 Okay

Hwee

Travelled with group
Disliked: Property conditions & facilities
No air-con
Midnight no air-con
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The Hotel was clean room spacious modern excellent views location very handy
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied, accept that the shower heater is not working well, no hot water
Stayed 2 nights in Mar 2020

4/10 Poor

Stuart

Don’t bother you can do better
Well the stay was less than good the No Smoking policy didn’t seem to apply if you were Chinese, Korean, Japanese, the cleaning staff would apologise for the smell all through the corridors when these peoples rooms were opened, and run around with air freshener trying to get rid of the smell. So very disappointed and it is a fire danger. And if you want breakfast be prepared for everything to be cold, as all the meals in the morning were straight from the fridge, and most mornings they would forget to turn on the heating elements until it was brought to their attention that the food was cold, I just went out in the mornings for breakfast. I would suggest save your money and go outside. And have a breakfast you can at least enjoy.
Stayed 16 nights in Feb 2020

10/10 Excellent

MK, Sabah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location Clean Comfortable Friendly staff
Stayed 2 nights in Mar 2020
Response from the management on 11 Mar 2020
thank you for staying with us.

10/10 Excellent

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and staff
Stayed 2 nights in Feb 2020
Response from The management on 19 Feb 2020
Thank you for your stay and rating. Hope to see you again.

10/10 Excellent

Waina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from The Management on 19 Feb 2020
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
location is very convenient, near to major shopping malls in bukit bintang. room is standard size and staff are friendly.
Stayed 5 nights in Jan 2020
Response from the management on 14 Feb 2020
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from the management on 14 Feb 2020
thank you for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from the management on 14 Feb 2020
thank you for your rating

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, amenities
the toilet has a smell which i can't quite fathom, more like sewerage smell but toilet not blocked. called and asked whether there is buffet breakfast available, but staff say no such thing when there actually is at the mezzanine level. other that these, the check in and checkout was fast, rooms cleanliness are top notch, and amenities are sufficient. very happy to come back
Stayed 4 nights in Dec 2019
Response from Reservation on 29 Jan 2020
Thank you for your rating and review. We truly apology for all inconveniences caused during your stay with us.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is located in a very convenient location. Room is clean
Stayed 2 nights in Dec 2019
Response from the management on 14 Feb 2020
thank you for your feedback

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from the management on 14 Feb 2020
thank you for your rating.

10/10 Excellent

Heng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean n big , toilet too. Location is convenient
Stayed 3 nights in Dec 2019
Response from the management on 14 Feb 2020
thank you for your feedback

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good service. Staff, cleanliness, environment, etc.
Stayed 2 nights in Dec 2019
Response from the management on 14 Feb 2020
thank your for your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Nurul on 29 Jan 2020
Thank you for your review. We appreciate your feedback.

8/10 Good

Eric

Business traveller, Travelled with partner
Liked: Staff & service
Good : location, near MRT, near eating and shopping areas. Not good : room cleaning quality and amenties not fully provided everyday
Stayed 4 nights in Dec 2019
Response from Nurul on 29 Jan 2020
Thank you for your review. We appreciate your feedback.

8/10 Good

Ken

Liked: Staff & service
Excellent location to everything. Room was clean with adequate power points Not a very good pool.
Stayed 4 nights in Nov 2019
Response from Nurul on 29 Jan 2020
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Gingerlatte, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Next to Lot 1 and Sungei Wang. Spacious room and bathroom. Breakfast —nothing good shout about. Good staff service
Stayed 1 night in Nov 2019

8/10 Good

Yew Huat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Bed was clean n comfortable. Excellent location
Stayed 1 night in Nov 2019

10/10 Excellent

Wong Kok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Tanfamily, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air con very powerful. The family room we stayed at seems to be facing the KTV room in the opposite building cos could hear people singing late night. The location is good but whenever we ordered grab car, tye driver always took sometime to arrive cos it has to make a U turn at the end of the road to reach the hotel.Breakfast was not bad.
Stayed 5 nights in Nov 2019

8/10 Good

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Location
An enjoyable stay.
Stayed 1 night in Oct 2019

10/10 Excellent

XIN HUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Norizan, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge team were very helpful to all our request.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Great location and situated in the middle of everything, shopping, food, entertainment. Highly recommended for its location. Hotel staff were great! Only complaint was the really uncomfortable lumpy foam pillows. Management needs to change the pillows as many of them when taken out of their pillow cases were really horrible looking with brownish stains on them! Very unhygienic and awfully uncomfortable!! Other than that, hotel staff were all great!
Stayed 5 nights in Oct 2019