6/10 Okay
Ed
22 Jul 2023
Disliked: Cleanliness, staff & service
Definitely not a 4 star hotel. Although the reception area looks lovely, the room is extremely basic. The floor was not properly cleaned and had bits of dirt over it. Cleaning staff came every day but did not clean our towels once. Tap water is not drinkable and bottled water is not included in the all inclusive package. One large bottle is included on entry, but was never replaced. Bar staff are lovely however the beer was weak (watered down maybe), and the wine/cocktails were very cheap. Food was actually quite nice, with a wide range of styles. Staff were quite unhelpful, especially the booking staff for the external restaurants taverna and Maris suites. Pool is always very busy, with uncomfortable sunbeds and no pool towels provided. Beach is rocky and busy, but nicer than the pool, however it is 6 euros a day for a bed. When we booked the hotel it was advertised as adults only, however they were many children there. Some couples got turned away due to overbooking and were placed in the even worse Village hotel. Tables in the restaurant were never properly set, with a lack of spoons being the common theme. Gym was average, with a few worn down pieces of equipment. The gym owner was lovely and very helpful. Tennis courts were worn down and not even set up properly when we arrived to play. Air conditioning was temperamental, working well some days and then boiling others. Shower was not fixed to the wall properly and easily fell off.