Koolena Nature Refuge Tours and Activities

Beautiful apartments, great balconies, stayed in a level 9, 3 bed and each room had a balcony plus big living room had big balcony. 2 bedroom on level 7 was amazing for bbq and drinks on balcony if you had friends staying oj the trip or as a family or couple. group of friends as it had an enormous balcony across front and wrapping around side with decent city and river views, second one on level 3 had pretty big balcony and again had private Nice open plan designs, and building is quiet. Close to museum, library, science cenre, cultural centre, major bus line stop and train station less than five min walk away. Do not like the area late night, threatening begging, homeless people often sit along front enfrance on footpath, carpark is difficult in bigher cars/utes, Dont like how much staff harrass you at check out after calling reception. Don't like that their sister company morgan suites have a lunatic manager who got me banned from both while kicking us out 20 min post check in because our service dog barked to alert us to my daughters medical needs, and due to that they owe me over $500 but refused because our service dog was accredited while unknowingly to us- was pregnant so we had pups with us (cant leave service dog behind, but cant leave pups off mum). Whats worse is fleet lane cancelled a booking on midnight because of this experience and caused me to be almost without accommodation. Thankfully a much better hotel brand could accomodate me, but i paid max rate

My apartment was very clean and I enjoyed my stay. So conveniently located for events at Southbank. There were some additional extras which I really appreciated, like laundry powder - handy. Nice toiletries. Big towels. The TV and aircon were easy to operate.

The hotel itself was good but the restaurant which is operated separately was not good. The staff was terrible especially a manager called Scarlett. Not a nice person. Not a happy person