Exterior

Reviews of Pride Plaza Hotel, Kolkata

5 out of 5
Pride Plaza Hotel, Kolkata
BG 12, Action Area -1B, New Town, Kolkata, West Bengal

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 44 reviews" "
Rating 8 - Good. 16 out of 44 reviews" "
Rating 6 - Okay. 8 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 5 out of 44 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dileep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pride Plaza, Calcutta
The hotel is over all good but the things can be better. The menu in the restaurant is limited. It doesn't serve stuffed Parathas, almond and wall nut in breakfast. It doesn't show any business channel on TV. Staff is good and caring at all touch points.
Stayed 2 nights in Jul 2022
Response from Pride Plaza Hotel, Kolkata on 20 Mar 2024
Dear Guest, Namaskar! We extend our warmest gratification towards your heart touching compliments. Our devoted team of enthusiasts strives to render services crafted with attention and affection. It is a pleasure to learn that you were satisfied with our services and your recommendation is highly acknowledged. We would like to host a valued patron like yourself again soon! Warm Regards Binay Thakur Associate Vice President

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in May 2021
Response from Pride Plaza Hotel, Kolkata on 20 Mar 2024
Dear Ashish, Namaskar! We extend our warmest gratification towards your heart touching compliments. Our devoted team of enthusiasts strives to render services crafted with attention and affection. It is a pleasure to learn that you were satisfied with our services and your recommendation is highly acknowledged. We would like to host a valued patron like yourself again soon! Warm Regards Binay Thakur Associate Vice President

6/10 Okay

Sushanta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from MANKESH on 22 Dec 2020
THANK YOU

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2020
Response from Pride Plaza Hotel, Kolakata on 20 Mar 2024
Dear Guest,Namaskar! We extend our warmest gratification towards your heart touching compliments. Our devoted team of enthusiasts strives to render services crafted with attention and affection. It is a pleasure to learn that you were satisfied with our services and your recommendation is highly acknowledged. We would like to host a valued patron like yourself again soon! Warm Regards Binay ThakurAssociate Vice President

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Jishnu Ghosh on 6 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Binay Thakur on 10 Sept 2019
Dear Guest, Namaskar! We extend our warmest gratification towards your heart touching compliments. Our devoted team of enthusiasts strives to render services crafted with attention and affection. It is a pleasure to learn that you were satisfied with our services and your recommendation is highly acknowledged. We would like to host a valued patron like yourself again soon! Warm Regards Binay Thakur Associate Vice President

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the best thing about the hotel... Staffs nd facilities were also good..
Stayed 2 nights in Jul 2019
Response from Binay Thakur on 16 Jul 2019
Dear Guest, Namaskar! We are delighted to receive your detailed feedback and to learn that you had a wonderful time staying with us. We have shared your compliments with the team for making you feel so comfortable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Warm Regards

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Binay Thakur on 17 Jun 2019
Dear Guest, Namaskar! We are delighted to receive your detailed feedback and to learn that you had a wonderful time staying with us. We have shared your compliments with the team for making you feel so comfortable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It is well travelled guests like you who lend stature to our hotel and we deeply value your sentiments. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Warm Regards Binay Thakur

10/10 Excellent

Dileep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pride Plaza Hotel, Kolkata
It was overall a good stay. The hotel is very nice with good variety of food in restaurant.
Stayed 2 nights in Apr 2019
Response from Binay Thakur on 21 May 2019
Dear Mr.Dileep, Namaskar! We are delighted to receive your detailed feedback and to learn that you had a wonderful time staying with us. We have shared your compliments with the team for making you feel so comfortable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward and regarding the feedback about the buffet we have noted and will definitely take care for some varieties spread .It is well traveled guests like you who lend stature to our hotel and we deeply value your sentiments. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Warm Regards Binay Thakur Associate Vice President

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banquet Staff need to be more coordinating specially in the event of full booking
Stayed 3 nights in Apr 2019
Response from Binay Thakur on 21 May 2019
Dear Guest, Namaskar! Thank you for reviewing your recent stay experience at The Pride Plaza Kolkata It is our ‘constant endeavor to ensure that our guests are comfortable as soon as they walk-in. Upholding our commitment to provide a memorable experience with great service, I would like to request you to give us another opportunity to serve you once again, so that we can better your experience in areas we fell short in. and would also like to sincerely apologize for the inconvenience caused to you during your stay with us. We have taken a note of your feedback and having it investigated. Once again, thank you for your valued feedback. Your feedback helps us to improve and work towards excelling ourselves in achieving guests’ satisfaction. We look forward to serve you better at The Pride Plaza Kolkata! Warm Regards, Binay Thakur Associate Vice President

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Binay Thakur on 21 May 2019
Dear Guest, Namaskar! We are delighted to receive your detailed feedback and to learn that you had a wonderful time staying with us. We have shared your compliments with the team for making you feel so comfortable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward and regarding the feedback about the buffet we have noted and will definitely take care for some varieties spread .It is well traveled guests like you who lend stature to our hotel and we deeply value your sentiments. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Warm Regards Binay Thakur Associate Vice President

6/10 Okay

Mitun

Liked: Staff & service, property conditions & facilities, room comfort
It's ok
Room lacks some of the finer touches of 5*, ditto 4*. Breakfast was ok. Room service speedy
Stayed 1 night in Apr 2019
Response from Binay Thakur on 15 Apr 2019
Dear Mr.Mithun, Namaskar! Thank you for sharing this detailed feedback with us. We apologize for the inconvenience caused and are grateful for honest feedback like these that will help us work better. We have duly noted your points of concern and will sincerely work on creating a better experience for you during your next visit. We look forward to welcoming you back soon. Warm Regards, Binay Thakur Associate Vice President

8/10 Good

JS, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in New Town area, near to some shopping malls, and The Bangla Arch, will help once metro has been completed. Room was ok, gym also good. Restaurant service was a bit slow. Had an issue with mini bar at checkout. A good idea would be to stock up mini bar if requested at check in. Have had this option at other hotels and avoids any confusion.
Stayed 4 nights in Mar 2019
Response from Binay Thakur on 7 Apr 2019
Dear Guest, Namaskar! It is most kind of you to share your experience with other guests and thank you for taking out the time to review us. It is always a pleasure to receive such a wonderful feedback from our discerning guests. I am delighted to know that my team went the extra mile to ensure your comfort and that you were looked after and had a truly memorable stay. Thank You for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We immensely value your continued patronage and look forward to welcome you back to your home at Pride Plaza Kolkata Thank You Warm Regards Binay Thakur Associate Vice President

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
WIFI in the room is very weak.
Stayed 2 nights in Feb 2019
Response from Binay Thakur on 28 Feb 2019
Dear Guest, I would like to take this opportunity to thank you for the review that you have written about us. I have shared your detailed feedback with the team. Such constructive comments about our hospitality, facility and staff really help us improve and encourages us to serve our guests better everyday. Let me know when your calendar brings you back to our hotel so that we can showcase the improvised hospitality and make you feel at home. Team at The Pride hotel Kolkata is looking forward to welcome you back soon Assuring you of our best attention at all times!! With Regards Binay Thankur Associate Vice President

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
Stayed 7 nights in Feb 2019
Response from Binay Thakur on 26 Feb 2019
Dear Guest, It is most kind of you to share your experience with other guests and thank you for taking out the time to review us. It is always a pleasure to receive such a wonderful feedback from our discerning guests. I am delighted to know that my team went the extra mile to ensure your comfort and that you were looked after and had a truly memorable stay. Thank You for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We immensely value your continued patronage and look forward to welcome you back to your home at Pride Plaza Kolkata Thank You Warm Regards Binay Thakur Associate Vice President

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and Good hotel
Stayed 1 night in Jan 2019
Response from Binay Thakur on 2 Feb 2019
Dear Guest It is most kind of you to share your experience with other guests and thank you for taking out the time to review us. It is always a pleasure to receive such a wonderful feedback from our discerning guests. I am delighted to know that my team went the extra mile to ensure your comfort and that you were looked after and had a truly memorable stay. Thank You for your generous comments for the hotel and warm appreciation for the team. It always feels so special when it comes from patrons like you. We immensely value your continued patronage and look forward to welcome you back to your home at Pride Plaza Kolkata Thank You Warm Regards Binay Thakur Associate Vice President

6/10 Okay

RAJIV JAIN

Bad
Bad
Stayed 1 night in Jan 2019
Response from Binay Thakur on 2 Feb 2019
Dear Mr.Jain, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur Associate Vice President

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place ,staff was good,the place is embellished with bright light and luxurious seats with drapes all over the wall. The ambience makes u fell at home with a touch of luxury attached to it
Stayed 1 night in Dec 2018
Response from Binay Thakur on 6 Jan 2019
Dear Guest, Namaskar! Thank you for taking out time from your busy schedule for writing such a wonderful review for us. I am glad to know that you had a great experience. We will surely convey your message to the respective team members.. We appreciate your valuable feedback and look forward to welcome you again. Warm Regards, Binay Thakur Associate Vice President

2/10 Terrible

Ram Krishna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unprofessional staff at the Front Desk
Horrible experiences. At the time of check-in staff at the reception didn’t find my booking even after showing him confirmation email and booking reference no. He said that there is no such booking site called “Hotel.com”. After much conversation he managed to find my booking after 30 to 40 minutes but he charged me Rs 2K more than what was indicated at the time of booking to allow me to check in. He mentioned that the additional Rs2K is due to taxes. Room service was also extremely slow. Surprisingly the same guy was there at the time of checking out. He refunded Rs 2K as he made the mistake but he took more than an hour to settle it. Really front desk manned by unprofessional staff.
Stayed 1 night in Dec 2018
Response from Binay Thakur on 2 Jan 2019
Dear Mr.Ram Krishna, Namaskar! Thank you for posting your review following your recent stay with us. I regret to hear that you did not entirely enjoy your stay. We have noted your your feedback with regards to the paint smell and lapse in service. Let me assure you that necessary preventive measures has been made. I sincerely hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur Associate Vice Presiden

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Binay Thakur on 26 Dec 2018
Dear Guest, Namaskar! It is most kind of you to share your experience with other guests thank you for taking out the time to review us. It is always a pleasure to receive such a wonderful feedback from our discerning guests. Thank You for your generous comments for the hotel. Warm Regards Binay Thakur Associate Vice President

4/10 Poor

Ganesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place was not clean, check-in staff unhelpful breakfast was reasonably OK.
Stayed 1 night in Nov 2018
Response from Binay Thakur on 11 Dec 2018
Dear Mr.Ganesh Namaskar! I would like to take this opportunity to thank you for the review that you have written about us. I have shared your detailed feedback with the team. Such constructive comments about our hospitality, facility and staff really help us improve and encourages us to serve our guests better everyday. I would assure you that we have understood your requirement and will make sure we serve you as you require. Let me know when your calendar brings you back to our hotel so that we can showcase the improvised hospitality and make you feel at home. Team at The Pride hotel Kolkata is looking forward to welcome you back soon Assuring you of our best attention at all times!! With Regards Binay Thakur Associate Vice President

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Binay Thakur on 8 Dec 2018
Dear Guest, Namaskar!!! Thank you very much for your review. Warm Regards

8/10 Good

Nishant

ok
Stayed 1 night in Sep 2018
Response from Binay Thakur on 18 Sept 2018
Dear Mr.Nishant, Namaskar! We very much appreciate your comments regarding your stay at Pride Plaza Kolkata! It is heartening to know that we were truly able to deliver the genuine care and rendered the service levels that are more often associated with us,creating the perfect oasis for you. It is feedback such as yours that gives our colleagues the words of encouragement to strive for consistency in delivering a superior level of personalized service. The team and I take this opportunity to thank you once again for your kind feedback and we look forward to the pleasure of having you return to Pride Plaza Kolkata! Best Regards, Binay Thakur Associate Vice President

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel, Close to Airport and Big Shopping Malls Late night staffs at reception and the duty manager were incompetent. They could not find the information that I paid full bill using a online system. They asked me to pay again or contact the online system. It was highly embarrassing for me. I showed them all paid bills but they did not agree to accept those and was enforcing me to pay again. Then I had to shout and misbehaved with them. Then they let me check in and decided to check the matter next morning. Those staffs were disgusting. Other than this everything was fine. They same boring menu for breakfast everyday.
Stayed 2 nights in Aug 2018
Response from Binay Thakur on 30 Aug 2018
Dear Guest, Thank you for posting your review following your recent stay with us. I regret to hear that you did not entirely enjoy your stay. We have noted your your feedback Let me assure you that necessary preventive measures has been made. I sincerely hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur Associate Vice President

8/10 Good

ANKIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUSINESS TRIP ONLY FOR A DAY
Stayed 1 night in May 2018
Response from Binay Thakur on 4 Jun 2018
Dear Mr. Ankit, Thank you taking time to review us. We are glad to see that you have marked 4 out of 5. We would love to have you back with us on your next trip to Kolkata. We promise you to deliver service, exceeding your expectation on your next visit with us. Thanks and Regards Binay Thakur General Manager

10/10 Excellent

anju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Dear Ms. Anju, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Joseph, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST EXPERIENCE IN KOLKATA
The hotel staff was unfriendly. It took me two hours to get from the airport to the hotel, after I had arranged a car to pick me up the day before I checked in! The room smelled faintly of stale cigarettes even after I requested a non-smoking room. I was meeting some friends at another hotel and requested a car. The car had no a/c and smelled like the inside of an ashtray! I will NOT return to the Pride in Kolkata for any reason. For 4 USD more I got better treatment at another hotel in Kolkata and that happened BEFORE I ARRIVED!
Response from Binay Thakur on 1 May 2018
Dear Mr.Joseph, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My stay at Pride was enjoyable and good. Had a nice room with a view. Only thing lacking was the inadequate choices in the In-Room Dining Menu.

8/10 Good

KRISHNAN, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciation
I had a comfortable stay. The Hotel is well maintained. The room is spacious. The staff is courteous and efficient. Not had dinner or Lunch so cant comment on food.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided motivates the team member. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manager

2/10 Terrible

A W Roy, Colorado

Disliked: Staff & service, property conditions & facilities
Over Rated, Over Priced, Under Serviced
For a five star rated hotel, you do not get much besides a room. 1-Star level amenities in bathroom, gym open only from 10:00a.m. to 8:00p.m., only one restaurant available and opens only at 7:30p.m., Room service menu has shockingly few options for anyone desiring to eat an earlier meal, front desk refuses to assist in getting a taxi but very happy to arrange only the hotel's vehicle at three times the fare for a local taxi. Conference going on and participants have to have tea break out in the hallway where other guests must push through to get to rooms. Very unsatisfactory.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

4/10 Poor

S Handa, Mumbai

Liked: Cleanliness, room comfort
Not worth it..!
There is nothing wrong with the hotel technically, but there is no stand-out plus point either. And at their prices, there are better options available. The fit and finish of the rooms, common areas, bar - and even of their staff fall short of the star hotel they are trying to be. So if the location suits you and have just a short trip to make, you could consider it. If you have no other choice.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided motivates the team member. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, close to the airport.
A very accommodating hotel with good team members who made our stay a pleasant and memorable one.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided motivates the team member. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel location also good
my stay was very comfortable as this is the new hotel ,it was well maintaine,location was good neat and clean
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided motivates the team member. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manager

8/10 Good

michelle s m

Liked: Cleanliness, staff & service, room comfort
Great hotel choice
The Pride Hotel was a very comfortable hotel with a great breakfast buffet. The staff was friendly.

6/10 Okay

Gopi, Dubai - United Arab Emirates

Disliked: Property conditions & facilities
Upset
Disappointed because out going telephone line not working, TV channels with out proper signal, Internet not accessible with daily rate paid, the room checked one side wall was under repair all wall paper was peeling off. Totally Disappointed with PRIDE KOLKATA
Response from Binay Thakur on 1 May 2018
Dear Mr.Gopi, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

2/10 Terrible

Puneet, Faridbad

Disliked: Staff & service, room comfort
Abysmal Fall Of a good Property
This is my second visit to the hotel, all the positives of the last stay have become negatives this time. The staff at morning buffet staff is arrogant , unpleasant and inefficient. the food below average . rooms and linen are not properly cleaned and are no way close to what it should be in a 4 star property. would recommend staying at the other property in salt lake , really disappointed with the overall service hope they can turnaround for the better soon.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

6/10 Okay

Essa, Honduras

For Short Stay: OK
Not bad, Better price than the rest of hotel. No that good location from my fair
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided motivates the team member. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manage

4/10 Poor

Dr.Aruna

Disliked: Staff & service, property conditions & facilities
It is near to airport. No traffic jams
It was ok. Instead of many requests we could not get good hot water supply.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

4/10 Poor

S Singh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre Hotel Near Airport
The hotel designer must have had some great insight, but unfortunately the build quality of this hotel is poor. Lobby staff tend to be very slow. Some rooms smell of serious damp, despite staff knowing this they will still put you in such a room, don't except it. Room service is poor, food is mediocre - room service food is always cold, you have to order 3 times before they get it right. Some staff do try to help but its all the other things I've mentioned that spoils this hotel. Plus points 20 mins ride to airport.
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fairly close to the airport
pleasant. clean hotel.

2/10 Terrible

Ashish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best property but worst maintained
I changed 3 rooms before choosing the final as all the rooms has Fungus growth on walls and had a very Damp smell. Seriously Iillmanaged property and the staff seemed helpless with the situation. No wonder why I got so low yet off !
Response from Binay Thakur on 1 May 2018
Dear Sir, Thank you for posting your review following your recent stay with us. I am concerned about the problems you experienced at our Hotel, and I thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of Pride Plaza Hotel, Kolkata is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. I do hope to have the opportunity of welcoming you back in the near future and regaining your faith in us. Until then I remain with sincere apologies. Kind Regards, Binay Thakur General Manager

10/10 Excellent

Rakesh, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool stay with good food
Its a good hotel however food can be made bit more tastier
Response from Binay Thakur on 1 May 2018
Dear Sir,, Thank you for the positive review about your recent stay at Pride Plaza, Kolkata. We take pride in such commendable feedback about our service and the recognition provided motivates the team member. We appreciate your trust. We will always do our best to continue to give you the kind of service you deserve. We look forward to welcoming you back at Pride Plaza Kolkata. Best Regards, Binay Thakur General Manager

6/10 Okay

Hiro, Japan

Liked: Staff & service
空港から比較的近い場所にあるので良い
もう一度利用しても良いとおもいました。
Response from Binay Thakur on 28 May 2018
亲爱的先生, 感谢您对您最近入住加尔各答Pride Plaza的正面评价。 我们为我们的服务引以为傲的反馈而感到自豪,并且所提供的认可激励了团队成员。 我们感谢您的信任。我们将始终竭尽所能继续为您提供您应得的服务。我们期待着欢迎您回到Pride Plaza Kolkata。 最好的祝福, Binay Thakur 总经理