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"9 out of 10. Everything is exceptional except 1 or 2 incident in relation to food hygiene. We stayed here 7 nights and hotel staffs been very helpful and friendly. Housekeeping staffsI Sujay, Krishna, Baban, bishu & prabitra fulfilled all housekeeping & cleaning requirements. Especially Sujay was top-notch & really helpful. Food was delicious including breakfast buffet, lunch buffet & in-room dining. Rahul, who attended us for all our needs, was excellent at his duty & very friendly. Tathagata , duty manager, helped us in many ways in terms of room preference etc, always pro-active, quick on decisions and customer oriented. Thanks to Tathagata for taking care of us when we checked-in late night after long flight. Raajdeep was really helpful. Staff Supriyo was excellent in lunch buffet. Only concern regarding Grand Pavillion breakfast /lunch buffet - staffs don’t follow hygiene norms (bare hands & no gloves), multiple food items left open in buffet however nobody from hotel management staffs bothered about it( multiple buffet manager allocated for buffet management but they were not so friendly / alert / proactive at all), seems under staffed in buffet to attend customer needs. It’s recommended to maintain hygiene so that customer can enjoy delicious items without any concern. We prefer ITC Royal over any other 5 star hotel in Kolkata for its amazing hospitality, spacious apartment option with wheelchair accessibility, friendly staffs at the entrance & excellent bellboys. "

"Courteous staff."

"We’re cyclists from Australia and have been travelling around the world on our bikes for 5 years. We received a wonderful welcome by the staff and everyone couldn’t do enough for us. The room was comfortable, the hotel itself had a great feel about it making us feel at home. The gym and spa were fantastic. The food was superb and so were all the wait staff. Everyone was super attentive to all our needs. Highly recommend this hotel and in such a great location too. "

"The room was very clean, and with adequate amenities. The staff was vety courteous. The location was extremely convenient (a 6 minute ride to the airport.) Airport transportation was available for a reasonable fee. "

"Amazing hotel, breakfast was lovely, staff are friendly, spa treatments were excellent only thing I would improve is the pool which should be heated. Thanks for a great stay x"

"Excellent "

"Cannot praise more on the cleanliness and tasteful decor, feels home away from home. Associate named Aishwarya showed care and attention to ensure smooth check in process. "

"Gorgeous "

"The room was spotless, and the staff were very responsive. Check-in and check-out were smooth. However, the view out of the window was depressing: old, abandoned, multi-storied government quarters. I realize that the hotel cannot do anything about it. Our room keys often failed, and they needed to be rekeyed. This was for multiple rooms that our family used. So it looks like a more general problem. While the staff was very responsive and addressed the issue immediately, this did cause us some inconvenience. The location is unbeatable. Very close to the Gariahat and all the hustle and bustle. A lot of street food and street shopping options are within walking distance. The hopping malls are not far either. We used the hotel car for a few trips and airport pickup and dropoff. They are reasonably priced, and the drivers were great. Ubers were also very easy to get. The restaurant is nice. We enjoyed the breakfast buffet. However, the Indian options for lunch and dinner were often too spicy. They may be intended for Indian guests, but they are too spicy for Western palates. This is unlike the other 5-star restaurants in India I experienced on the same trip. "