Koingnaas Holidays from NZ$3,380

Returned room twice in the afternoon trying to rest found out room not

Great hotel for short or long stays. Good breakfast, with choice and variety. Nice rooms, spacy and clean. Friendly staff.

I will start with the pros of booking at this hotel. Ambience was amazing when you walk into the hotel. The aromatics are sensual and creates a relaxing feeling. The location is nothing more short of great. The subway, Central Park and all stores are within walking distance. I suggest you take the walk. If you choose to stay here try Jams restaurant 5 stars. Now the cons… at the front desk I asked about the EV chargers to which I was told to refer my questions to valet. Ok valet informed me that the EV Chargers has been out of order for some time. Disappointing because as I expected a way to charge. Ok whatever. Now the room…it is like the size of a dorm room. The view that is pictured is a facade. My room was on the 4th floor and the view was the HVAC system for the next building with debris. On Saturday the room was FREEZING and guess what the a/c thermostat read “offline”. This was definitely not what I expected for the price I paid.

Line up for elevators Had to walk down 15 flights after waiting for over 15 minutes . Sheets worn out and not comfortable

Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel.