2 outdoor pools, pool loungers

Reviews of Sensi Paradise Beach Resort

3 out of 5
Sensi Paradise Beach Resort
27 Moo 2, Mae Haad, Koh Tao, Surat thani

Reviews

8.8

Excellent

Rating 10 - Excellent. 353 out of 655 reviews" "
Rating 8 - Good. 223 out of 655 reviews" "
Rating 6 - Okay. 54 out of 655 reviews" "
Rating 4 - Poor. 15 out of 655 reviews" "
Rating 2 - Terrible. 10 out of 655 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidemarie

Liked: Cleanliness, staff & service, property conditions & facilities
The waiters at the restaurant are wonderful. They go extra steps to give us a beautiful dining experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is an awesome location, it’s walking distance from the ko tao pier. The food was amazing, the staff was so friendly and helpful. The rooms are like little private treehouses. The grounds are stunning, right on the coast line with a beautiful, multi tiered pool and huge granite rocks decorating the property. The front desk arranged a private boat tour for us where we were able to snorkel and they even packed us lunch to take. Overall a wonderful experience. Will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kaitlen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ant infest bungalows
Terrible resort. The room I booked I did not get and when I checked into the room there were tiny ants crawling all over the bed and the AC unit was barely working. When asked to move rooms I was told all rooms have ants we are a nature resort. I then cancelled filmy reservation and had to rebook same day for a new resort where Management team at Sensi confirmed I would be refunded. Now five days later they are refusing refund and not responding to Expedia. Dnt stay here
Stayed 5 nights in Dec 2023
Response from Sensi Paradise Team on 1 Feb 2024
Dear Kaitlen We apologize for the negative experience you had during your stay. It's unfortunate to hear about the issues you encountered with the room and the ants. By the way our resort locations was into the nature of the tropical island. We clouldn't to remove all the ants out from all bungalow. After we check in the bungalow are no have any ants in your bed. Regarding the refund, we recommend reaching out to Expedia team support. team directly to address the situation and resolve any concerns about refund.Best Regards Sensi Paradise Team

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of steps
Absolutely loved our stay, however the steps were a killer, if you have problems with hilly areas make sure you request a room without...sadly there aren't many, we did ask to move however they wanted to charge us £100 per night ...not great when we had bought a lot of friends & family to the site, 24hrs after another of our group arrived who were much younger & they were given a room right on the beach front...!! Staff were very friendly & helpful as were all the shops & eateries we visited.
Stayed 7 nights in Mar 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in koh Tao. The staff will give you better service than you’ve ever gotten. The bungalows are peaceful and wonderful. The food is good, and the beaches are the best.
Stayed 16 nights in Feb 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil setting, walkable to most areas, on the water, nice pools, super staff, good breakfast. All in all a super choice!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach stay
Love this place! The staff are very friendly and helpful. Excellent beach access and a few minutes walkaway from town, but you feel beautifully remote. The hotel provides sarongs and beach bags in the rooms - so convenient! The 11am check-in is also a big plus. I loved my stay here.
Stayed 3 nights in Dec 2022

8/10 Good

Scott

Stayed 3 nights in Nov 2022

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite unique comfortable
It was the most amazing experience I’ve had in a long time to hotel is definitely a five star my wish was their command and they did it. It was beautiful I am going back again soon for a long time
Stayed 2 nights in Jun 2022
Response from Sensi Paradise Beach Resort Team on 15 Jun 2022
Dear Jere Our sincerest Thank You for your delightful description of your recent stay at Sensi Paradise Beach Resort. We are truly happy to learn how much you enjoyed the good location of the hotel as well as the luxury comfort of our facilities, complimented by the nature beauty of the Koh Tao island. Our staff had been more than happy to note how much you appreciated their efficiency and warm hospitality. On a different note, We are obliged by your recommendations and look forward to welcoming you back for another amazing stay at Sensi Paradise Beach Resort. Sincerely yours, Sensi Paradise Beach Resort Team

10/10 Excellent

Leah, Toronto Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so wonderful, friendly and attentive. Amenities and property are beautiful and the diving instruction was fantastic (go see Ben & Valiant and Paradise Divers if you’re interested in getting PADI certified)
Stayed 6 nights in Feb 2020
Response from Sensi Paradise Beach Resort Team. on 27 Feb 2020
Dear Leah Greeting from Sensi Paradise Beach Resort. Thank you for the review! We're glad to hear you had a great time during the 5 day stay. We also hoped you would stay longer since it sounded like you loved the resort! Thank you again for choosing us to be one of the first destinations to visit in Thailand. We hope to see you again soon. Best Regards Sensi Paradise Beach Resort Team.

10/10 Excellent

Suzanne, Wales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special place with delightful staff. Beautifully designed into the environment so each teak house feels private. Dining over the sea, with fab views. Good breakfast, lots of choice .
Stayed 9 nights in Jan 2020
Response from Sensi Paradise Beach Resort Team. on 3 Mar 2020
Dear Suzanne Greeting from Sensi Paradise Beach Resort. Thank you very much for taking the time to share your review. We were absolutely delighted to have been able to be part of your holiday and thank you for having selected us. I am pleased to know that you and your family had a great time with us and enjoyed the activities, the food and the service of our amazing team. We look forward to welcoming you back to our resort on your next holiday here in Koh Tao. Sincerely, Sensi Paradise Beach Resort Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, Sensi was a great stay and a great value. We were a little disappointed with the quality of the on-site restaurant, however.
Stayed 2 nights in Jan 2020
Response from Sensi Paradise Beach Resort Team on 3 Mar 2020
Dear Guest Thank you very much for taking the time to share your review. We were absolutely delighted to have been able to be part of your holiday and thank you for having selected us. Your feedback is of a paramount importance to us and also an opportunity for us to measure our performance and strive for continuous improvement. We are following up with the team on the details you provided to ensure we make necessary improvements to remedy these issues going forward. Please accept our sincerest apologies for any inconveniences caused to you. The team and I all sincerely hope that we will have the pleasure of welcoming you all back to Sensi Paradise Beach Resort in the not too distant future. Sincerely,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n Resort
Nice and convenient resort with private bungalows very close to the pier. Very affordable resort services when compared to standard resorts made our stay a real excellent surprise.
Stayed 2 nights in Dec 2019
Response from Thanapat. on 4 Jan 2020
Dear Erin, Thank you for choosing to stay with us. We are glad to hear a nice feedback from you. We hope that we could have a chance to see you again in the near future. Best regards, Thanapat.

10/10 Excellent

Family, LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staffs were above and beyond nice and friendly. Breakfast is okay but the view was spectacular. Room was great even though it was hilly but anywhere on Koh Tao is hilly to get to. Would stay here again
Stayed 6 nights in Aug 2019
Response from Jann on 31 Aug 2019
Dear Guest, Thank you so much for your review. We hope you had a great experience and memory here. Looking forward to welcome you again in near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely resort in a great position. On arrival we were given a bungalow from a lower price point than we had paid, but it was sorted out quickly and we very much enjoyed our pool view bungalow. The bungalows are in lovely tropical gardens and the restaurant has a fabulous view of the beach and the bay day and night with a nice private beach area. Just few minutes walk to the town centre. Highly recommend for price, position and pleasure.
Stayed 3 nights in Aug 2019
Response from Jann on 4 Sept 2019
Dear Guest, Thank you so much for your review. We hope you had a great experience and memory here. We are looking forward to welcome you again in near future.

10/10 Excellent

David

Stayed 2 nights in Aug 2019

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Amazing tropical hotel, quiet with private jungle cabins, lovely restaurant, pools, beach, convenient to town. Staff is wonderful and warm. Would love to return!
Stayed 3 nights in May 2019
Response from Jann on 26 May 2019
Dear Ann, Thank you so much for your review. We hope you had a great experience and memory here. Hope to see you again in near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room shown on Expedia is false advertising. I checked out two days early and requesting refund. Walls in room had large holes/cracks that exposed outside. Had animals, reptiles, and bugs in room. Also website says you can enjoy beach but this is not case because property sets right next to pier and water/ beach not nice.
Stayed 4 nights in Apr 2019
Response from Jann on 7 May 2019
Dear guest, Thank you so much for your review. We would like to apologize for an inconvenience and we hope you had a great experience and memory here. Hope to see you again in near future. Have a nice day!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Paradise!!
The Sensi Paradise Beach Resort is truly a magical place! My husband and I stayed 5 nights. The shuttle driver was waiting for us at the dock to drive us to the hotel where we were greeted with a welcomed drink. The Sensi is a gorgeous resort, set in a tropical landscape on an gorgeous beach. All the rooms are elevated "cabins" with huge porches to take in the views. We upgraded to an oceanfront and it was well worth it, although the property is so beautiful, you would have really nice tropical views from the cabins set back. There are 2 very nice pools, and a restaurant overlooking the water and beach serving great, reasonably priced food. A delicious buffet breakfast is included with your stay, a huge plus! There is also a dive shop, tour center and massage on property. The staff provided excellent customer service, even delivering tea and cookies to the porch every day. If leaving the property, there are stores, restaurants, dive shops, and tour center within a 5 min walk. You feel like you have your own secluded paradise, but still have all you need very close. I really can't praise our experience at the Sensi enough. It really was absolutely wonderful. We would not hesitate to stay again or to recommend the Sensi to anyone. A sincere Thank You to the amazing staff and management, you made our time in Koh Tao unforgettable.
Stayed 5 nights in Mar 2019
Response from Jann on 2 Apr 2019
Dear Lori, Thank you so much for your review and to choose our hotel in your holiday list. We hope you had a great time and experience here. Hope to see you again in near future. Have a nice day!!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to come back soon!
We had a great stay here and would book again! Location was great as we were right on the water and close to town and pier. We did an amazing hike along the water that took us all the way to John-Suwan Viewpoint. I booked the Sea View and I would highly recommend it as we had a great balcony with a table and daybed. Staff was Fabulous!
Stayed 3 nights in Mar 2019
Response from Jann on 31 Mar 2019
Dear Mary, Thank you so much for your review. We hope you had a great experience and memory here. Hope to see you again in near future. Have a wonderful day Best regards

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peice of paradise
We had an amazing stay at Sensi paradise.couldn of wanted for anything more.perfect from the staff to the room .we went on a snorkling trip booked with the hotel ,the packed lunch was so nice we ordered it for our lunch to leave for the airport it was complementary which we didn’t expect .We would highly recommend .
Stayed 5 nights in Mar 2019
Response from Jann on 7 Mar 2019
Dear Lynne, Thank you so much for your review. We hope you had a great experience and memory here. Hope to see you again in near future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a beautiful location on the west coast of the island. I booked it for 2 nights after the neighboring Charm Huree Villa near one of the most beautiful place of the island – Jamson Bay. The hotel justified expectations - excellent well-groomed, beautiful territory, good rooms in the large thai-style bungalow (Superior Room, Garden View), there is everything you need. It seems that in all other accommodation options everything should be fine. The hotel is located not far away from the island civilization – you can reach them in a few minutes on foot. The hotel has a nice large and picturesquely located restaurant with reasonable prices. Kho Tao is a great place!
Stayed 2 nights in Jan 2019
Response from Jann on 17 Feb 2019
Dear guest, Thank you so much for choosing us in your holiday list. We hope to have a chance to serve you a better service in near future. Best regards

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
We had an amazing time at Sensi Paradise and loved watching the boats! We didn’t want to leave and will definitely be back. The most friendly hotel we have been to in Thailand.
Stayed 3 nights in Jan 2019
Response from Atiwan on 25 Jan 2019
Dear Debbie, Thank you so much for your review. We appreciate that you like staying with us here. We were trying to serve our guests as best as we could. We hope to see you again in near future and hope you have a wonderful day! Best regards, Atiwan

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Jann on 17 Feb 2019
Dear guest, Thank you so much for choosing us in your holiday list. We hope to have a chance to serve you a better service in near future. Best regards

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort was amazing and the staff couldn’t do enough for us. Loved it.
Stayed 3 nights in Jan 2019
Response from Atiwan on 8 Jan 2019
Thank you so much, we glad you enjoyed staying here. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with good facilities. The food at the hotel was tasty and the staff were efficient and friendly.
Stayed 3 nights in Dec 2018
Response from Atiwan on 8 Jan 2019
Thank you very much. We hope you had a wonderful moment here. Have a great day!

10/10 Excellent

Scott, Central Coast, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at the south end of Mae Haad beach. The villas are supremely hidden within the forest surrounds. The wait staff at the resort restaurant were very attentive and friendly. It’s an easy walk along the beach or road into town for alternate eating options. We booked a snorkelling tour through the resort and they accommodated exactly what we needed (duration / locations) for us and our 2 kids, 9 and 6 years old. The snorkelling was sensational. Just a note to pack your mosquito repellent! Being immersed in the natural surrounds, there are a few around. Not a big issue considering the great overall experience.
Stayed 3 nights in Oct 2018

8/10 Good

john, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, friendly friendly staff
nice, but a few if’s, if the room was given a spruce up, if the breakfast was not so boring, if the gardeners would clean the paths, if the room maids would clean the bathroom right, if, if, if, but staff friendly and very nice. Not top class but swimming pool beautiful and clean, beach area just lovely.
Stayed 15 nights in Sep 2018

10/10 Excellent

Andrea, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic charm with a touch of luxury
The bungalows are well equipped with everything you need. The resort is charming, the staff super friendly and helpful, the pools and beach are clean and well maintained. Mae Haad town is 2 minutes walk down the path so didnt feel cut off from everyday life like some other resorts. Rarely visit somewhere twice but would make an exception for Sensi Paradise. We loved it.
Stayed 10 nights in Jul 2018

10/10 Excellent

Louise, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb resort in Koh Tao
My sister and I enjoyed 3 nights in Sensi Paradise - and it truly was paradise! The room was beautiful in fantastic jungle surrounds, 2 minutes from its own beach (5 minute walk from Mae Haad piers). There were 3 linked swimming pools which was great but we were impressed most by the hospitality of all the staff - starting with a free pickup from the pier on arrival which we hadn't even requested. Finally the continental breakfast buffet was excellent with a choice of Thai and western food. The restaurant for evening food was tasty and reasonably priced. For those wanting bars, there is a footpath from Sensi parallel with the coast taking half an hour to walk to Sairee beach from the resort.
Stayed 3 nights in Jul 2018

10/10 Excellent

Megan, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the jungle
We had 5 amazing nights here in a double room with it's own huge balcony, high up in the treetops, looking out to the bay. We upgraded from a one bedroom garden/pool view room and are glad we did. The rooms were simple and spacious and decorated beautifully. The bathroom was large as well and although a wet bathroom, wasn't remotely icky. There is a lot of walking up and down to get around as this expansive resort is built on a hill so you will get fit! We loved everything about Sensi - the staff were delightful, especially the restaurant staff. The restaurants are gorgeous with stunning ocean views and we loved the variety of Thai and Western food available for breakfast, lunch and dinner. We ate here for our entire stay! We hired snorkelling gear daily from the resort and were delighted with the quality of marine life at the nearby beaches. One day we hired our own skipper and longboat who took us around the island on a snorkelling safari. Would highly recommend doing this. Lots of companies offer this for much cheaper but we wanted to experience this on our own and it was a highlight. My husband and daughter did a half day scuba diving intro through the resort which they absolutely loved. We appreciated the pick up from the ferry upon our arrival which we organised prior via email as well as the departure drop off when we sadly had to leave. Porters can take your bags to and from your room.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed our stay at this hotel. The staff are excellent and charming
Stayed 7 nights in May 2018
Response from Atiwan on 15 Jul 2018
Thank you for choosing us to take care of your wonderful holiday. We would like to welcome you again in the future. If there is any inconveniences, we’ll try to improve and make it better. Thank you once again.

10/10 Excellent

Gudmundur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and perfect porch by the beach
We had a wonderful stay in a two bedroom bungalow by the beach. Relaxing in the porch was priceless. Highly recommend to get the upgrade for beach bungalow. We can’t wait to get back there.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff, fanstastic stay
Just come back from a 6 night stay at Sensi Paradise. This is a great hotel with an immaculate and huge pool area. The traditional Thai huts with large balconies are spacious, clean and set within beautiful gardens. The staff are abolsutely amazing and couldn’t do more for you. There is a good choice for breakfast and the evening restaurant serves fantastic food overlooking the beach and bay. There is some good snorkelling right off of the beach with a shipwreck and the town is a short walk away. Taxis can be booked for a few hundred baht to take you to Sairee Beach if you are looking for a bit more of a lively atmosphere for the evening.

10/10 Excellent

Millie, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was so lovely. By road, it is about ten minutes in a taxi. We thought oh dear that was a long way out than we wanted. But then you can walk along the beach and it is only 5 minutes walk to the centre of town. The hotel is in a lovely quiet location at the end of the beach. The luxury huts are all secluded and built into the local forna and flora.
Stayed 3 nights in Feb 2018

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the pool, the bungalow rooms, the food but we will definitely go back because of the service. The restaurant staff and guest services where so happy, kind, polite, all around wonderful. We wished we could have stayed longer!
Stayed 2 nights in Feb 2018

10/10 Excellent

Pedrow, Warwickshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that goes the extra mile for its clients
My Wife and I were treated as valued clients by actions that were done to please us, Fruit in our bedroom topped up daily as it was eaten. A flower provided in the room. Tea and cake left on our balcony at lunch time. (we did have accommodation overlooking the pool.) Do not know if this happened in all accommodations. Glasses of water provided to clients on the beach at about 11:00 am. Staff very well mannered and could not do enough to please. Food in restaurant very good and in sufficient quantity. You can walk into town without going on the beach in 5 to 10 minutes with shops and restaurants. Nice beach with plenty to watch going on. Owing to slopes and steps would not suit some older clients who would find it very hard going.
Stayed 13 nights in Feb 2018

10/10 Excellent

Wayne, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort
Really appreciated the solitude, the grounds, pools, sea view, our bungalow, excellent food with daily fresh fish, exceptional, personal service from unexpected pick up at the pier, to daily afternoon teas with biscuits, the beach - it was an oasis from the very busy harbour and unpleasant village - we really chilled out here!
Stayed 4 nights in Jan 2018

10/10 Excellent

cari, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Thailand
Wonderful stay at Sensi. Worth every penny. Excellent friendly staff everywhere at resort. Breakfast was great,lots of variety. Had a beach view bungalow. Noticed a bit of noise from the boats in the harbour but not bad. Excellent attention to detail. Brought us tea and cookies to our deck every day. Had beach mats ,hats ,sarongs ,umbrellas etc available in your room if you need them. Outdoor deck bed was fabulous for afternoon naps. Beautiful pool Found the restaurant a bit expensive but it's only a short walk on the path to pier or stores and restaurants
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Convenient and close to the pier but dirty
It was an ok stay. The view from the restaurant was exceptional, and we enjoyed the Myanmar staff tremendously. However, after three days we were happy to be leaving. The rooms do not feel clean, and I did not like removing my shoes in our room nor in the restaurant where the floors were always wet and dirty. It was quite unpleasant. We arrived the first day hungry having gotten up early to catch the ferry. Since they were finishing the breakfast buffet for the morning, we asked if we could purchase breakfast since we didn't know anything about the island, yet. They charged us an exorbitant price for food they were just about to throw away anyway and was to be included in our rooms for the next three days. That did not sit well with us. We chose to eat elsewhere for most of the remainder of the trip. I also complained that our bathroom smelled like sewer on the first day. Nothing was ever done to remedy the awful smell. We had to live with it the next three days. There were shoe prints on our room floor when we checked in and they stayed there the full three days which shows they did not mop the floor before we arrived or anytime during our stay. Very disappointing since we decided to pay a little more for this hotel for a comfortable experience.
Stayed 3 nights in Jan 2018
Response from Atiwan on 3 Feb 2018
We apologize for an inconveniente experiences here. We will take these complaints and to improve our services. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location by beach. Bathroom ergonomics needs improvement, ex.sink too high and shower stall needs enclosure.
Stayed 2 nights in Jan 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
It’s my second time staying here after 10 years. I have to admit it had changed a lot in that it is no longer a cheap retreat but it still has a fantastic feel to it. I enjoyed sitting on my own porch and listening to the frogs. You can also enjoy the two pools, included breakfast, and great staff. The location is within walking distance of the pier, and far from sangwai. Still you are close enough if you want to visit the latest addition to the ilk of phuket. The bed has an awesome mosquito net. It could be a little more comfortable and the the air conditioner could be a little quieter. Overall I highly recommend Sensei.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beautiful location but NOT the most memorable stay
The resort is beautiful, right on the beach but the bungalows are set in the jungle. A few disappointing aspects. 1. Our air conditioning didn't work, they fixed it but it still wasn't great. 2. No hot water; again they fixed it but resulted in no water pressure at all. At this point I couldn't be bothered going to speak to the rude reception staff about it. The most disappointing thing was the way the receptionist attitude when I complained...saying all rooms are checked. Clearly not when both the AC and hot water/pressure don't work. Also, there were light bulbs blown and not replaced. No phone in the room. Had to ask for wifi password. Property great, guest service not so much. Resturant staff were good and so were the housekeepers. Beautiful surrounds and good location.
Stayed 4 nights in Dec 2017
Response from atiwan on 3 Feb 2018
We apologize for an inconveniente experiences here. We will take these complaints and to improve our services. We hope you could come back and receive our better service in the future. Best regards Atiwan Reservation

8/10 Good

Sandra

Liked: Staff & service
Great staff
The staff at the resort is great they are there to help in any way.The house keeping staff did a great job.The down side is it’s on a hill so there are many steps you have to walk up and down.If you want to walk to the pier area where there is venders and other restaurants it’s close but the path is a little atimidating at dark.
Stayed 4 nights in Nov 2017

6/10 Okay

Shai ifergan, New York

Liked: Staff & service
everything everage
it was ok. not good. not too bad. the hotel surrounding is beautiful. however, if you are a detailed person- you will get disturb by: -The smell of the towels -The breakfast (worst coffee ever) and they charge extra for making your own omelet. -I took the best room they had which the view was amazing but it seems that for the price I paid- they need to redo the room to make it look more fresh. I won't come back
Stayed 3 nights in Oct 2017

10/10 Excellent

Jess, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of Paradise
Absolutely beautiful, tranquil environment. The pools are very impressive and the gardens are beautifully kept. A magical place with stunning views and access to the beach. A hidden gem although still not far from the main drag. The service was exceptional, the staff extremely accommodating and polite. The breakfast buffet was substantial, lovely and fresh. Our Bungalow was lovely, with a day bed retreat area as well as outdoor coffee table and chairs. My only minor complaint was the concrete shower as it could do with updating, in saying that it was not unpleasant, the water was nice and hot and had good pressure, it just wasn't appealing to the eye. A wonderful place to stay for couples and families alike.
Stayed 2 nights in Aug 2017

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous rustic retreat
Fabulous rustic resort with gorgeous pools, views, central location, lovely bar & restaurant. Loved our stay here and a great base from which to hire a scooter and go for day trip adventures.
Stayed 5 nights in Jul 2017

8/10 Good

Geoff, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for diving as near the Pier
It was a perfect location as it was private, but still close to the town and the Pier. All within 5-10 minutes walk. Perfect in regards to diving as you don't need to be collected from the hotel and waste time.
Stayed 2 nights in Jul 2017

10/10 Excellent

Gary r, Winchester, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place
such a wonderful place. the staff are great and the snorkeling right off the beach is amazing. this is our second stay and we will be back. romantic Seaview rooms are highly recommended!