Terrace/patio

Reviews of Santhiya Koh Phangan Resort & Spa

5 out of 5
Santhiya Koh Phangan Resort & Spa
22/7 Moo 5 Bantai, Ko Pha-ngan, Surat Thani

Reviews

9.2

Wonderful

Rating 10 - Excellent. 745 out of 1004 reviews" "
Rating 8 - Good. 163 out of 1004 reviews" "
Rating 6 - Okay. 52 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shane Ian

Stayed 8 nights in Jan 2024

10/10 Excellent

Mark Lee, East Wenatchee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a sea view villa with a pool and couldn't be happier. I was very sad to leave this resort.The included breakfast is truly amazing.
Stayed 11 nights in Mar 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, great if you like put the way but a lovely local village. Hired a bike to dip Our toe into the rest of the island. Brilliant service, stunning accommodation and resort. Loved the whole experience
Stayed 9 nights in Mar 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Good value hotel. Room was very clean and comfortable. The outside bathroom and bath were difficult to keep clean from leaves and birds. Our room was near the cleaners station and they started getting everything out at 6.30am which woke us up, Very wide choice at breakfast which was good , also very busy. There are other restaurants along the beach which are nice to visit and a change from staying in the hotel. Overall our stay was good but parts of the hotel and area are showing signs of age.
Stayed 6 nights in Feb 2024

10/10 Excellent

Daniel, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunningly beautiful resort in the rainforest. We had a pool room in hotel 4 which was unbelievable. Staff is 10/10, breakfast buffet is amazing and there are many restaurant in the resort to enjoy. Will be returning and absolutely recommend.
Stayed 4 nights in Feb 2024

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor food, no activities outside the island, no proper tourist information
Stayed 6 nights in Jan 2024

10/10 Excellent

Jm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Stefan

Stayed 3 nights in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brendan

Stayed 3 nights in Dec 2023

10/10 Excellent

Nes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had amazing time. The staff was really helpful and kind.
Stayed 2 nights in Nov 2023

6/10 Okay

Alix

Stayed 4 nights in Oct 2023

10/10 Excellent

folke

Stayed 2 nights in Oct 2023

10/10 Excellent

Ildiko

Stayed 6 nights in Sep 2023

4/10 Poor

Mor

Disliked: Staff & service, property conditions & facilities, room comfort
It’s a 3 stars hotel, not 5!
Stayed 5 nights in Sep 2023

10/10 Excellent

AYAMI

Stayed 3 nights in Sep 2023

10/10 Excellent

Cyril

Stayed 2 nights in Aug 2023

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities
Wouldn't go back !
Stayed 2 nights in Aug 2023

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here, very unique authentic feeling resort in a great spot. Would definitely return.
Stayed 3 nights in Jul 2023
Response from Santhiya Koh Phangan Resort & Spa on 24 Aug 2023
Thank you very much for choosing our resort for your stay. We greatly appreciate your kind words and the time you've taken to share your experience. It's our aim to provide unforgettable memories for our guests, and your positive feedback motivates us to continue delivering exceptional service and experiences

10/10 Excellent

Elif

Stayed 3 nights in Jul 2023

8/10 Good

Gönna

Stayed 7 nights in Jun 2023

10/10 Excellent

Mikael

Stayed 7 nights in Jun 2023

8/10 Good

Monique

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was a nice stay but one aspect was that I spent a lot of money on dry cleaning and I received bleach stains on my colored clothes.
Stayed 1 night in May 2023

10/10 Excellent

Feliciti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revitalise!
Absolutely beautiful and very quiet and serene. Staff were magnificent!
Massage divine!
Stayed 4 nights in May 2023

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was our 2nd time at Santhiya and we enjoyed it as much as previously. The only way to get there is by speed boat which runs twice a day, so it is nice and quiet. The room was large, comfortable and had a small plunge pool on the balcony with a view out over the sea. The restaurant was good, overlooking the bay and a good buffet breakfast was available. We walked into the nearby village for evening meals most evenings and went to several different restaurants, all with good food. The swimming pool is lovely, with a waterfall during the day and the sea is just a few steps away, so you have a choice! Unfortunately, the sea was quite cloudy while we were there but a lovely temperature! There are snorkling and diving trips to do in the neaby national marine park if you want to see the corals and fish which abound there. The only "downside" is that the beautiful hillside setting means that everything is on a hill and if you find walking uphill a problem, it would be worth asking for a room near reception. There is a "wooden taxi" that runs 24 hours to take you up and down, but there is a wait sometimes! The only way to the swimming pool is down quite a few steps so again, worth thinking about a villa or room with a pool! Great place to relax.
Stayed 7 nights in Apr 2023

10/10 Excellent

Corey Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Jerome

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Beautiful property with a very unique feel. High-end jungle retreat with fabulous Thai style villas. Villas were beautifully appointed and every little detail was thought of. Property was extremely unique and well manicured. Pool was fab and had a beautiful private beach. Little tug tug trucks transported you all around the property. Food was excellent and well priced. Loved everything about this place except check-in and check-out was a little lengthy and annoying. No big deal though. I would go back. It was a highlight of my stay in Thailand.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel we have ever stayed. Beautiful, clean & friendly!
Stayed 4 nights in Mar 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing hotel - best I’ve ever stayed at
Stayed 1 night in Mar 2023

2/10 Terrible

Rachel

Stayed 1 night in Feb 2023

10/10 Excellent

Koki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only able to stay here for two nights in our 6 week adventure but it was one of our favourites! The room was beautiful, plenty of pools, friendly staff and great food! We will certainly be returning!
Stayed 2 nights in Feb 2023

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the rooms are very unique, outdoor showers and rustic but luxury feel. Great beach around the corner that is walkable. Very Friendly staff

8/10 Good

Tamsyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in two different villas during our 5 day stay. The first was the Junior villa with pool and o have to say, on arrival we were terribly disappointed. The villa itself was great but the view was on to our neighbours broken semi repaired roof. However, on a sea view villa becoming available 3 days later..my goodness! I don’t think we’ve stayed anywhere as spectacular. Both villas were so beautifully crafted and Thai in feel but that view! Shane it wasn’t what we ordered on arrival. The resort itself is lovely. The staff ever so attentive and walking distance to the village. I think my only suggestion would be that the two separate restaurants on the property, should serve different menus. It would also be great if the hotel organised the excursions it advertises. But…I would say they are minor details when staying in the secure villa with that view and our private pool! Highly recommend.

10/10 Excellent

Tal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the hill
Beautiful hotel located on a cliff with a nice private beach and amazing two pools, one on the beach and another one up on the hill (recommended for swimmers!). Breakfast is excellent, the service in from the hotel staff is even better :-) The hotel is 10 minutes walk from the village, except the exit from the hotel which is dark at night and requires a little climbing the walk is easy. The hotel rooms are old, but well maintained in most cases
Stayed 5 nights in Aug 2022

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Eco friendly facility built into the mountainside made this place truly special. The food at each restaurant was totally underwhelming and the cocktails were consistently bad.

8/10 Good

Lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this property was lovely and beautiful. But it was hard to leave the property without having a car or motor bike rented for my stay. Even to get to the very close small village, it was very difficult to get a taxi service and when I did, it was very expensive.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, room was incredible, staff were so friendly and would go out of their way to do anything for you.
Stayed 1 night in Oct 2022

2/10 Terrible

Tom

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 5 stars hotel, not even 5 stars hostel. I will try to summarize it as much as possible, because we had a very bad experience. We booked the vacation with a baby, no sign was shown that the hotel didn’t suit for a baby - all on the mountains with a lot of stairs. No access to the main village, only from the beach and the sand, not trivial with a stroller. We stayed because we still had a good memory from Santhiya Koh Chang from 3 years ago. We took a room with a private pool - in practice the building was deserted, dirty and distant from the main area. We added more money to change room and we got an “upgrade” to a villa, which in practice was very old and in bad condition: full of ants, dirty, neglected with broken facilities, aka I felt like I’m coming to camping instead of relaxing. We stayed there because we didn’t want to complain anymore. About the hotel itself - it looks like they haven’t recovered from covid yet. The hotel area is huge and they are absolutely understaffed. There was no gym, only a small and broken room that you had to book ahead. The pool was super dirty and disgusting during rain situations. At the last night we cane back to the room and found out that it was full of flying insects all over the place - the toilet and the sheets. Immediately we demanded to move, and then we had to pack again and move to another villa, which was way better. It just clarified us that the hotel gives very bad and neglected rooms to customers with a very hig
Stayed 5 nights in Oct 2022

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at the Santhiya on Koh Yao Yai and i expected this one to be on par, however this was not the case. This hotel is needing many renovations and repairs. I realize COVID has been hard on everyone but this hotel is not up to the 5 star rating. The grounds are beautiful but need to be cut back and cleaned up. The redort is built on the side of a cliff meaning there are deep steps up and down everywhere, making it tiring just to go to the bathroom when your at the pool. Overall the quality of the hotel is lacking for the price.
Stayed 3 nights in Sep 2022

4/10 Poor

Jessica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed in this property and checked out after 1 night instead of 3 as had originally planned. Orbitz lists this as a 5 star hotel, but there’s no way. It wasn’t clean. The beach was rocky and you have to climb through an area of boulders , jungle and then beach just to get to the village (or the soft sand area of the beach) . It wasn’t safe really in flip flops. Also the rooms - it’s a bedroom, then you have to go outdoors to the bathroom and the living room area. They’re in different structures. Which was uncomfortable at night and the privacy for the bathroom was lacking since it was open. The bedroom itself was so small it was difficult to open 2 suitcases. I did think all the woodwork was beautiful. You can find significantly better hotel options for the same price or less.
Stayed 3 nights in Sep 2022

8/10 Good

tamar

Stayed 7 nights in Aug 2022

10/10 Excellent

Lili

Stayed 3 nights in Aug 2022

10/10 Excellent

Tanit

Stayed 2 nights in Aug 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Only one thing that stopped me from giving it a 5 star which I will address later. The website pictures did not disappoint and do not do the property justice. Traditional Thai style carved wood and stone designs throughout. The room had a pleasant aroma of citronella and we had zero issues with mosquitoes in room or on balcony/private pool area. Please consider having a separate area or floor for Adults Only. My wife and I were celebrating our honeymoon in one of the "Pool Suite Sea View" rooms. Even though out of neigboring room's view, on both sides were families with kids being loud and splashing/jumping in their private pool areas. Kids are going to be kids, I get it, but it did put a damper on a 'romantic getaway' for us. Not to mention we were very self conscious of what 'if' they were to hear us as well. Maybe consider allowing the "Deluxe Pool Access" or private villas to only allow kids? This property is way bigger than it seems. Everything is spread out and incline/decline hills as it's built into mountain side. That being said, it is not necessarily easy to leave your room and walk to the lobby, restaurant or beach etc. You have to call desk for a ride. Also, it is about 45 minutes up in the mountains away from Koh PhaNagan ferry area & main city resort/hotel zones. The resort is secluded but there is a very small village about 10 min walk away. So if you're trying to see the whole island, this is not the place to stay.
Stayed 1 night in Jul 2022

6/10 Okay

Gilaad

Stayed 1 night in Jul 2022

8/10 Good

Pitawan

Stayed 3 nights in Jul 2022

10/10 Excellent

assaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Julian, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing paradise in Koh Phangan. The property is vast and has great accommodation options. Our villas were perfect with great views and awesome details. The crew was super friendly and always ready to provide the best service. 5 stars to this resort, I would definitely recommend going. Will be going back for sure.
Stayed 4 nights in Jun 2022