Exterior

Reviews of Bandara Resort and Spa, Samui

4 out of 5
Bandara Resort and Spa, Samui
178/2 Moo 1, Bophut, Koh Samui, Surat Thani

Reviews

9.0

Wonderful

Rating 10 - Excellent. 472 out of 867 reviews" "
Rating 8 - Good. 310 out of 867 reviews" "
Rating 6 - Okay. 62 out of 867 reviews" "
Rating 4 - Poor. 15 out of 867 reviews" "
Rating 2 - Terrible. 8 out of 867 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t recommend this resort enough! Has everything g you need. Lovely staff, great rooms, excellent facilities, close to fishermans village, breakfast range is on point, 10 out of 10.
Stayed 3 nights in Apr 2024
Response from Apirath T. on 17 Apr 2024
Dear Kristen,Thank you very much for your review of your recent stay, we all appreciated your comment and are very happy to hear that you found our hotel very convenient and enjoyed it.Thanks again for your feedback & recommending us, we all looking forward to welcoming you back again at very soon time.Kind regards,Resident Manager

8/10 Good

Lee, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Apirath T. on 12 Apr 2024
Dear Lee,Thank you for taking out of your time to review us here and it's wonderful to know that you had a great stay on your recent visit.Thanks again for your kind feedback and we look forward to welcoming you back soon.Kind Regards

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay in the family room at Bandara. Amazing family room with bunk bed and divider, perfect set up for 2 2. Wonderful hotel, multiple pools, lovely clean beach with walking access to the amazing night market. We would definitely stay again!!
Stayed 6 nights in Mar 2024
Response from Apirath T. on 6 Apr 2024
Dear Nicholas, Thank you so much for your kind reviewing us. Very great to know that you have a wonderful experience during your recently stay with us, particularly you were impressed with our room, location and hotel facilities. We appreciated your lovely feedback and we look forward to welcoming you back again. Kind regards,

10/10 Excellent

Ming hui, Arden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good👍
Stayed 1 night in Mar 2024
Response from Apirath T. on 30 Mar 2024
Dear Ming hui,Thank you for the fantastic 5-star review. We’re thrilled you had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

Paula Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is a must. Fantastic hotel, superb swimming pools, beach bars, restaurant. A quick walk in to Fisherman’s Village, perfect location for all and of course a wonderful beach front. I highly recommend this hotel and I have stayed in some of the best worldwide, this should be a 5* it’s the best around that’s for sure at a great price. This place will not disappoint.
Stayed 11 nights in Mar 2024
Response from Apirath T. on 30 Mar 2024
Dear Paula,Thank you for the fantastic 5-star review. We’re thrilled you had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

Jay

Stayed 7 nights in Mar 2024
Response from Apirath T. on 14 Apr 2024
Dear Jay,Thank you very much for the score of your recent stay, we all appreciated it.We all looking forward to welcoming you back again at very soon time. Kind regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good honest hotel, great pool and beach access with sun lounges. My first night my room was right on the street and it was quite noisy, I filled in the Expedia review saying checkin was good but room was noisy, and they called me the next morning and I switched rooms. Staff were great, amazing breakfast buffet… more than everything you could want!
Stayed 3 nights in Mar 2024
Response from The Management Team on 23 Mar 2024
Dear Jason, Thank you for sharing your thoughts and experience as well as for choosing Bandara Resort and Spa on your recent stay here in Koh Samui.Looking forward to see you for another Pure Asian Experience holiday! Kind Regards, Bandara Team

10/10 Excellent

Ching Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Koh Ssmui with family and my 9 year old girl. We had a bunk bed and queen size room which is very spacious, much larger than most hotel rooms. Can essily fit 5 people comfortably. Two showers make a difference too. Love the amenities and accessibility to the beach and the Fisherman's Wharf night market. Short ride to changwen and cheongmon beach for a chilllaxing days too. Highly recommended!
Stayed 3 nights in Mar 2024
Response from The Management Team on 23 Mar 2024
Dear Ching, Thank you for sharing your thoughts and experience as well as for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. Looking forward to see you for another Pure Asian Experience holiday! Kind Regards, Bandara Team

10/10 Excellent

luis

Travelled with partner
Liked: Amenities
Beautiful beach super close to the fisheman's market. Fantastic staff. Unreal beach bar and restaurant
Stayed 5 nights in Mar 2024
Response from The Management Team on 18 Mar 2024
Dear Luis, Thank you for sharing your experience to us and for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. It was indeed a great pleasure to assist you and looking forward to seeing you again for another amazing stay! Kind Regards, The Bandara Management Team

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay in the pool plunge villa. It was an exquisite experience like we’ve never had before.
Stayed 2 nights in Mar 2024
Response from The Management Team on 18 Mar 2024
Dear Gabriel, Thank you for sharing your experience to us and for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. It was indeed a great pleasure to assist you and looking forward to seeing you again for another amazing stay! Kind Regards, The Bandara Management Team

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Right on the beach
Stayed 3 nights in Mar 2024
Response from The Management Team on 12 Mar 2024
Dear Anthony,Thank you very much for your very positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to chill on the beach
Stayed 5 nights in Feb 2024
Response from The Management Team on 5 Mar 2024
Dear Philip,Thank you very much for your very positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Class incarnation
Stayed 1 night in Feb 2024
Response from The Management Team on 26 Feb 2024
Dear Tyrone,Thank you for your fantastic feedback about your recent stay at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Stine

Stayed 7 nights in Jan 2024
Response from The Management Team on 23 Mar 2024
Dear Stine, Thank you for sharing your rating and for choosing Bandara Resort and Spa on your recent stay here in Koh Samui. Looking forward to see for another Pure Asian Experience holiday! Kind Regards, Bandara Team

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing we didn’t like except for leaving the wonderful staff and resort! They made us feel like family and went out of their way to make sure we had everything we needed. Absolutely everyone went above and beyond. Our best experience EVER! Thank you everyone at Bandara!!!
Stayed 14 nights in Jan 2024
Response from The Management Team on 23 Jan 2024
Dear Shelley,Thank you for sharing your lovely experience with us at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from The Management Team on 23 Jan 2024
Dear Shayne,Thank you so much for your kind words and positive feedback regarding your recent stay.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

????

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Very quiet, although there are families with children (so do we) it was peacfull The breakfast at the sea view... I will miss it. Love the gardens, also the room was very cleane. The kids club was well equipped for children's. I hope we will come againe.
Stayed 8 nights in Jan 2024
Response from The Management Team on 20 Jan 2024
Dear Guest,Thank you for sharing your lovely experience with us at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 1 night in Dec 2023
Response from The Management Team on 18 Dec 2023
Dear Joseph,Thank you so much for your kind words and positive feedback regarding your recent stay.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Niwadee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management Team on 16 Dec 2023
Dear Niwadee,Thank you very much for your positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 3 nights in Dec 2023
Response from The Management Team on 16 Dec 2023
Dear Joseph,Thank you very much for your positive feedback.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, great breakfast. Staff are super helpful and friendly. Would highly recommend to anyone who wants a nice strip of lush restaurants and a market on their doorstep and a 10min drive/ride to Chaweng.
Stayed 5 nights in Nov 2023
Response from The Management Team on 6 Dec 2023
Dear John,Thank you so much for your positive feedback regarding your recent stay. We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Shem

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed a very relaxing stay at Bandara. The resort had all the amenities and lacked for nothing. Breakfast at the water’s edge every morning was a treat, as was the fire show during one of their dinners. And sunset coupled with happy hour at the bar is a great way to while away the hours. The staff are all so helpful and friendly. I must give a special mention to their guest relations manager Kitty. He inquired daily into how my stay was going and whenever I needed his help (a late check out) he was quick to sort. People like Kitty who go the extra mile to help make the stay that more exceptional. I can’t wait to return.
Stayed 6 nights in Nov 2023
Response from The Management Team on 6 Dec 2023
Dear Shem,Thank you so much for your kind words to Kitti and positive feedback regarding your recent stay. We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bandara resort was excellent in all respects
Stayed 5 nights in Nov 2023
Response from The Management Team on 6 Dec 2023
Dear Mark,Thank you for taking the time to share your feedback and for choosing our resort for your recent stay here in Koh Samui. Looking forward to provide you another comfortable stay in the future.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodation and facilities, however, the food served was very average.
Stayed 6 nights in Sep 2023
Response from The Management Team on 25 Sept 2023
Dear Jess,Thank you for sharing your experience with us at Bandara Resort and Spa, Koh Samui.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room with the beautiful pool and would recommend it highly to others. The staff were very friendly and helpful especially the Manager. Thank you!
Stayed 5 nights in Sep 2023
Response from The Management Team on 18 Sept 2023
Dear Sue,Thank you for sharing your lovely experience with us at Bandara Resort and Spa, Koh Samui.It brings us immense joy to know that you were pleased with our team members' friendliness, helpfulness, and kindness. We strive to provide exceptional service and create a warm and welcoming atmosphere for all our guests.We hope to have the pleasure of welcoming you back to our little patch of paradise in the future for another amazing stay.Best regards,

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Paul on 12 Aug 2023
Dear Robert,Thank you for giving us the perfect score, it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. We are looking forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Josephine

Stayed 1 night in Jul 2023
Response from Paul on 16 Jul 2023
Dear Josephine,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future, we have the opportunity to welcome you again With Best Regards, Thannawat (Paul)Ariyathornkanapong Mr.Resident Manager

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many young children
Stayed 10 nights in Jun 2023
Response from Paul on 2 Jul 2023
Dear Anthony,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your review.We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools, plenty of sun beds, superb breakfast. Staff extremely polite and welcoming. Noise from adjoining accommodation noisy due to sliding doors. A sweeping brush would have been useful to allow seeping up of tree litter outside plunge pool area. A great place to stay.
Stayed 8 nights in Jun 2023
Response from Paul on 20 Jun 2023
Dear Neil,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your review. Always pleasure to read that our guests had an amazing time off with us. It means a lot to us and it keeps us more motivated to work hard and give the best for our guests. Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Marcia

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from Paul on 12 Jun 2023
Dear Marcia,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, Samui, We do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort
Stayed 2 nights in May 2023
Response from Paul on 27 May 2023
Dear Jeffrey,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet your expectation.Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing- Tired to find a fault in this resort and came up with nothing!!! From arriving and being greeted with fresh mango juice to the AMAZING pools, clean beach, friendly and happy staff to spacious and very well kept and clean rooms made our stay the best on our Thailand Vacation. The location was perfect within walking distance to Fisherman Village with tons of restaurants, bars and shopping. Would definitely recommend!!!
Stayed 3 nights in May 2023
Response from Paul on 27 May 2023
Dear Jeffrey,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet your expectation.Thank you for complimenting words especially about our services and the friendliness of our team. We strive that all our guest experiences will leave them a lasting memories. Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort but overpriced.
Stayed 4 nights in Apr 2023
Response from Paul on 19 Apr 2023
Dear Peter,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

stephanie

Stayed 4 nights in Apr 2023
Response from Paul on 15 Apr 2023
Dear Stephanie,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your reviewAlways pleasure to read that our guests had an amazing time off with us. We are look forward to welcome you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Roseanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was much better than we expected! Room was spacious and had a pool view. It was spotlessly clean. We loved the beach and the adults pool and the music playing at just the right level. The happy hour cocktails were delicious, especially the passion fruit daiquiri. Some fab local restaurants nearby and enjoyed drinks at coco tams on the beach. The only criticism would be the breakfast. The food wasn't very well covered and the room was hot so the flies were a bit off putting, especially on the fruit. The juices were also too sweet and artificial - Thailand has such lovely fruit, a juice station would go down well!
Response from Paul on 15 Apr 2023
Dear Roseanne,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your reviewAlways pleasure to read that our guests had an amazing time off with us. It means a lot to us and it keeps us more motivated to work hard and give the best for our guests.Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Roseanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was much better than we expected! Room was spacious and had a pool view. It was spotlessly clean. We loved the beach and the adults pool and the music playing at just the right level. The happy hour cocktails were delicious, especially the passion fruit daiquiri. Some fab local restaurants nearby and enjoyed drinks at coco tams on the beach. The only criticism would be the breakfast. The food wasn’t very well covered and the room was hot so the flies were a bit off putting, especially on the fruit. The juices were also too sweet and artificial - Thailand has such lovely fruit, a juice station would go down well!
Response from Paul on 15 Apr 2023
Dear Roseanne,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your valued feedbackAlways pleasure to read that our guests had an amazing time off with us. Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. We will definitely share your compliments to team.Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Jan

Stayed 9 nights in Mar 2023
Response from Paul on 27 Mar 2023
Dear Jan,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

8/10 Good

Carsten

Stayed 6 nights in Mar 2023
Response from Paul on 27 Mar 2023
Dear Carsten,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Sahim

Liked: Cleanliness, staff & service, property conditions & facilities
 
Stayed 5 nights in Mar 2023
Response from Paul on 27 Mar 2023
Dear Sahim,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Veronika, Prague

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the best property we stayed in at Koh Samui! We’ve stayed in 3 properties and this was by far the best one! Originally it should have been 3 nights but we ended up with 8 nights ;-) We stayed in one of the plunge villas (2 adults 1.5 y old baby) - it was the best as you can enjoy all services of the hotel but you have your privacy. Small pool & garden were great for our baby - very convinient! Villa was spaceous, everything working well, cleaned every day. We tried several times also room service (food from restaurant) - fresh, tasty, did not take too long. Breakfast - great start into the day with eating well and enjoying the view at the sea! Variety of food was very good - the kid’s corner was very nice as well, our baby liked the food, too! Property area - entrance and reception are at the main road but family rooms and villas are behind it, so it’s not noisy (our villa was very quiet). Pools - big one in the middle of the property area, 2 (adults only) at the beach. We didn’t try pools as we were either in our small villa pool or at the sea. We went to the beach in the morning and always found a spot there. Also the sand bags to lay down and relax were nice! Our baby definitely loved the kids club - very spacious and full of different toys! Staff was always very friendly - you see they like their job and try their best! If we ever go to Koh Samui again, we definitely book this hotel again!!!
Response from Paul on 19 Mar 2023
Dear Veronika,Greetings from Bandara Resort and Spa, Samui Team!!Thank you very much for your review!Always pleasure to read that our guests had an amazing time off with us. Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. Thank you for your support towards to our exquisite services. We will definitely share your compliments to team.Once again, thank you for your precise and valuable feedback. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Gianluca

Stayed 5 nights in Feb 2023
Response from Paul on 12 Mar 2023
Dear Gianluca,It was a great pleasure having you stay with us at Bandara Resort and Spa, SamuiThank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guestsLooking forward to having an opportunity to host you and your family again in the nearest future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

Stuart

Travelled with partner
Liked: Staff & service, amenities
Response from Paul on 28 Feb 2023
Dear Stuart,Thank you for your kind review.Looking forward to having an opportunity to host you and your family again in the nearest future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

4/10 Poor

Catherine

Stayed 5 nights in Feb 2023
Response from Paul on 28 Feb 2023
Dear Catherine,Thank you for your kind review.Looking forward to having an opportunity to host you and your family again in the nearest future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

N

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not 4 star
The staff were very friendly, helpful and welcoming. However, on arrival we asked to change our room overlooking the swimming pool as it was very tired and in need of decorating. The furnishings were pleasant and in good condition but the paint work was chipped and marked. We were told all similar rooms were of the same standard so we stayed where we were. We could have up graded to one of the bungalows but didn't want to give up a beautiful view from the balcony. The housekeeping of the room however was poor. It wasn't cleaned most days before late afternoon and the balcony was never swept or washed the ten days we were there. Actually this was also true of the corridors and stairs where a dead lizard lay for the last five days and is probably still there! The towels were also often very poor being old and thin and occasionally in holes. This was very disappointing for supposedly a four star hotel. This was our 4th destination on this trip to Thailand (we've been before) and it didn't compare with the other four star hotels we stayed in.
Stayed 10 nights in Jan 2023
Response from Paul on 19 Feb 2023
Dear N,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe are very disappointed that we were not able to meet your expectations.Please accept our apologies if not all the aspect of your stay was up to your satisfaction. Your feedback was essential to realize this flow in our system and we are taking all necessary action to improve our shortfall.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel along main road and beach front. Staff excellent! Our room was at front of Hotel and very noisy from traffic on main road. Would suggest room door sealed more to maybe cut out some of noise. Separate toilet and shower area with sliding opaque glass doors with two sinks I liked but insufficient privacy as open planned to room. Ok for “couple” but not two friends sharing.
Stayed 2 nights in Feb 2023
Response from Paul on 15 Feb 2023
Dear Lesley,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet & exceed your expectation. Thank you for complimenting words especially about the friendliness of our team. We strive that all our guest experiences will leave them a lasting memories. I have shared your comments to our management . Thank you once again for sharing you feedback.We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Paul on 11 Feb 2023
Dear Guido,Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests.We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by Nutty and she was so helpful and wonderful and personally made sure we had everything we needed. We got an upgraded room which was incredible too. We loved our stay at Bandara Resort. Thank you
Stayed 3 nights in Feb 2023
Response from Paul on 11 Feb 2023
Dear Dominic,Always pleasure to read that our guests had an amazing time off with us. Thank you for giving us the perfect score and it means a lot to us and it keeps us more motivated to work hard and give the best for our guests. We are look forward to see you again in the near future.With Best Regards,Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and very welcoming staff.
Stayed 4 nights in Feb 2023
Response from Paul on 8 Feb 2023
Dear Anna,It was a great pleasure having you stay with us at Bandara Resort and Spa, SamuiWe are very delighted to read that you enjoy our hotel, facilities and service offered. And that you’re recent stay meet & exceed your expectation. We do hope that in the near future we have the opportunity to welcome you again in Bandara Resort and Spa, SamuiWith Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

10/10 Excellent

Tom

Stayed 4 nights in Jan 2023
Response from Paul on 4 Feb 2023
Dear Tom,On behalf of entire team we would like to thank you for sharing your recent holiday experience with us at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager

6/10 Okay

María

Stayed 5 nights in Jan 2023
Response from Paul on 4 Feb 2023
Dear Maria,Thank you for taking the time to share your reviews about your recent stay at Bandara Resort and Spa, SamuiWe do hope that in the near future we have the opportunity to welcome you again With Best Regards, Thannawat (Paul) Ariyathornkanapong Mr.Resident Manager