6/10 Okay
Alwyn
23 Dec 2016
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Unprofessional, Muddy Roads, Flea-bitten Dogs
..the room was not comfortable, although it looked esthetically pleasing...the shower did not have a proper drain, instead it flowed on the opposite side into rocks which I am sure never get cleaned...the floor of the bath is small black stones which are uncomfortable on the feet..and don't look clean (even if they are clean)..the lighting was rather complicated..at firstl the television didn't work, they even had another brand of remote, so they had to bring in another television set. There were only 2 channels, one of which was Russian news channel in English. The road was so muddy it was impossible to walk anywhere. The pool looked murky, not healthy, so I didn't want to swim. There were flea-bitten dogs everywhere, even begging food inside the restaurant...The staff were mostly not as professional as one would normally expect in a 4 star establishement..there were many Thai outsiders hanging around, even using rude language in front of hotel guests (eg. "Fxxk You")...it's clear the ownership is absentee..the management needs more professionalism..everyone looks very unprofessional...It's the worse experience I've had since traveling to many countries over the past year..
