Kocaeli Holidays from NZ$2,662

Muy limpio

El hotel es bueno, pero en la publicación de Expedía se ve mejor de lo que en realidad es.

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

Excellent location, good amenities, friendly and helpful staff

Me and my 3 other friends from uk stayed at Lasagrada for 6 nights and we were very glad that we chose this hotel! All the staffs were very helpful and they always helped us if we needed any help. The breakfast was excellent and every morning they had lots of choice. The location was perfect for us and we could easily use the metro or taxi for any location. I would like to thank Güler abla for always making our room spotless, she was very kind and polite towards all the guests. We had an excellent experience using the spa specially the Turkish Hamam. We would recommend Lasagrada to everyone. Thank you