3 outdoor pools, pool umbrellas, pool loungers

Reviews of Centara Villas Samui

4 out of 5
Centara Villas Samui
111 Moo 2, Maret, Natien Beach, Koh Samui, Surat Thani

Reviews

8.4

Very good

Rating 10 - Excellent. 104 out of 240 reviews" "
Rating 8 - Good. 95 out of 240 reviews" "
Rating 6 - Okay. 28 out of 240 reviews" "
Rating 4 - Poor. 10 out of 240 reviews" "
Rating 2 - Terrible. 3 out of 240 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional
Stayed 4 nights in Apr 2024
Response from Jeerapa Chaimart /Hotel Manager on 22 Apr 2024
Thank you for staying with us at Centara Villas Samui. We appreciate your value comments as it's encouraged us to continue improving. We wish to welcome you back again in the near future. With warmest regards,

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning beach front location: 3 lovely pools and good breakfast buffet.
Stayed 1 night in Mar 2024
Response from Jeerapa Chaimart/Hotel Manager on 1 Apr 2024
Thank you for your stay at Centara Villas Samui. We appreciated your valuable feedback and we will continue improving. Once again thank you and we wish to see you again.

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Jeerapa Chaimart on 29 Jan 2024
Thank you for your stay at Centara Villas Samui

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Peace and quiet, attentive staff especially Puki and Mam in the restaurant. Plenty of choice on the breakfast buffet and the lunch and Evening menus. Can highly recommend.
Stayed 7 nights in Jan 2024
Response from Jeerapa Chaimart on 29 Jan 2024
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Khun Puki, Khun Mam, and the rest of our team is already looking forward to welcoming you back.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeerapa Chaimart on 10 Jan 2024
Thank you very much

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a pool suite villa, and overall, we were pleased. Pool was fairly well maintained, though the rainy days brought a lot of leaves in bits into the pool (we easily scooped them out). The real issue is just...the stairs. My husband recently had a knee injury and there was just no getting around the stairs on the property. It was about 150 to the pool, restaurant, etc and no way to get around it by golf cart or anything. We did have a lovely time at the spa for a couples massage. And the food was generally good and plentiful. We ordered room service to avoid the long journey up and down. BTW -- it's pretty far from things -- there's nothing walkable nearby. But the staff couldn't have been nicer, super helpful to the best of their abilities.
Stayed 3 nights in Jul 2023
Response from Jeerapa Chaimart on 31 Jul 2023
Thank you for taking the time to communicate your valuable feedback during your recent stay with us. Your highly valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations. May we take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Villas Samui in the future. Yours sincerely, Jeerapa Chaimart/Hotel Manager

10/10 Excellent

Alan

Stayed 3 nights in Jun 2022

4/10 Poor

Richard, Hope Island

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms were good but facilities run down and pools old. Beach had stray dogs and a cheap looking buffet set up. Pool chairs often dirty and ashtrays full. Not nice. Need to reasonably fit to get around as its a journey via steps and paths everywhere. Car park is far from your room. Overall ok but wouldn’t stay there again.
Stayed 2 nights in Apr 2022
Response from Jeerapa Chaimart/Hotel Manager on 26 Apr 2022
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that some aspects are is not up to your expectation in overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that in spite of the incidents we will have the pleasure of welcoming you back in the future.

8/10 Good

Judith A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we had more time there
We stayed for one night and we had an ocean view king villa which we loved. We wished we could have stayed longer. The restaurant meal was tasty
Stayed 12 nights in Mar 2020
Response from Paul Maneerat on 12 Jan 2021
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 Excellent

Rodrigo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centara Villa Wedding
Our rooms were amazing from the minute we entered them. We had a wedding that weekend and from the moment we arrived, they made it quite enjoyable. Will book again with them.
Stayed 3 nights in Feb 2020
Response from Paul Maneerat on 10 Mar 2020
Dear Rodrigo, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the fact that there are too many stairs and you would have to walk up and down. Cannot take older mums and dads. They need to figure out small motor bike carts to ferry people and luggage up and down.
Stayed 4 nights in Dec 2019
Response from Paul Maneerat on 15 Jan 2020
Dear Guest, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Samantha, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and in a lovely, quiet location. All of the staff were so friendly and attentive. We really could not have had a better stay - thank you.
Stayed 9 nights in Dec 2019
Response from Paul on 6 Jan 2020
Dear Samantha, Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 Good

EH

Travelled with group
Liked: Cleanliness, amenities
Great views, lovely beach however remote location with the nearest shop not even in walking distance. Lots of steps to your room so can be tiring depending on your room location. We stayed for 3 days and unfortunately our towels were. It changed at all. If you leave a ‘green day’ sign on the door you should get a £ voucher which we never received and when we asked reception why not they said the sign was not displayed even though every time it was put back in our room on the table. We went to the bar for a beer and was still charged a 10% service charge plus tax.
Stayed 4 nights in Nov 2019
Response from Paul Maneerat on 6 Dec 2019
Dear EH, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel staff were very friendly. The spa was great. It was a nice facility and their services great. This is not a location for people with bad knees or who get short of breath quickly. There are a lot of stairs and the resort can be very confusing to get around. The hotel needs to improve on their signage and provide guests with a map. The restaurant was very disappointing. The same menu was used for lunch, dinner and the bar. It would have been nice if they had more variety and the quality of the prepared dishes was very poor. The squid and scallops were over cooked and rubbery. The pizza dough was terrible. The buffets were so so. They also need to do something about all of the flies. Yes, it’s normal to have flies in outdoor seating areas, but there would be 20-30 flies sitting on tables that had no food, let alone the constant swarming around those eating. And if there were that many flies where we ate, what did the kitchen look like? Therefore, the restaurant is the biggest area needing attention, and because the hotel is remotely located, there aren’t easy alternatives near by. Warning on the beaches in Ko Samui... the summer is low tide during the day, and this hotel has a very rocky beach front during low tide. There are only two tides a day here. During the winter months, it’s high tide, which is fine at this hotel as they have an extensive beach. Pools were nice with only the main pool staying consistently crowded. Overall nice with room for some improvement.
Stayed 4 nights in Jul 2019
Response from Paul Maneerat on 5 Aug 2019
Dear Anonymous, Thank you for sharing your experience through Expedia with regards to your trip in Samui and for choosing The Centara Villas Samui. We welcome all feedbacks as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our associate meetings. Thank you again for choosing to stay at The Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. The staff are amazing and if you are looking for quiet, out of the hustle and bustle - this resort is for you. Everything is at your fingertips and if you want to go into town it is a short trip away. You must love stairs! BUT they keep you fit at least!
Stayed 4 nights in Jul 2019
Response from Paul Maneerat on 31 Jul 2019
Dear Anonymous, Thank you very much for taking the time to complete the online guest questionnaire to share your stay experience with us at The Centara Villas Samui. We do appreciate and value your comments which are very valuable in helping us to maintain a high level of service to all our guests and in ensuring that your expectations are met on each visit. I am so pleased to learn that you enjoyed overall hotel’s service and facilities. I have taken note of your positive comments and will certainly share them in our associate meetings. Thank you again for choosing to stay at The Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good and the staff were out standing The food was great and the entertainment was also good. Best of all was it was the most restfull holiday..
Stayed 10 nights in Jun 2019
Response from Paul Maneerat on 8 Jul 2019
Dear Anonymous, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet place, excellent staff, just the place to go if you do not want a noisy busy town outside your place
Stayed 9 nights in Apr 2019
Response from Paul Maneerat on 8 May 2019
Dear Anonymous, May I thank you for staying with us at the Centara Villas Samui! I am so pleased to learn from you that you enjoyed overall hotel’s service and facilities. We certainly hope that your future plans to Samui include the Centara Villas Samui and that we will have the opportunity to welcoming you back with warm and gracious Thai hospitality. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villas were spaced out & not overlooked, quiet location
Stayed 6 nights in Apr 2019
Response from Paul Maneerat on 23 Apr 2019
Dear Anonymous, May I thank you for staying with us at the Centara Villas Samui! I am so pleased to learn from you that you enjoyed overall hotel’s service and facilities. We certainly hope that your future plans to Samui include the Centara Villas Samui and that we will have the opportunity to welcoming you back with warm and gracious Thai hospitality. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing couple of days
Lovely hotel and excellent service. Not too big and the villas are lovely
Stayed 4 nights in Apr 2019
Response from Paul Maneerat on 23 Apr 2019
Dear Simon, May I thank you for staying with us at the Centara Villas Samui! I am so pleased to learn from you that you enjoyed overall hotel’s service and facilities. We certainly hope that your future plans to Samui include the Centara Villas Samui and that we will have the opportunity to welcoming you back with warm and gracious Thai hospitality. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

6/10 Okay

Geeta, USA

Disliked: Cleanliness, room comfort
Recent stay
The location was amazing. It was our 1st trip to Ko Samui. This resort is really far away from all the action in Ko Samui. The hotel is built at different levels with the front desk at the top and all other activities like the pool beach at the bottom. It’s quite a workout going up and down constantly. This is not for the folks with any arthritic problems or even any cardiac or lung issues. The rooms were a bit outdated and one of the people in our group their A/c broke and there was no room available to move them to. It was 95 degrees with humidity. Eventually they fixed their a/c which was a huge inconvenience. The staff are very friendly.
Stayed 1 night in Feb 2019
Response from Paul Maneerat on 12 Jan 2021
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel but room needs improvement
The hotel itself is very nice with pool and beach access and the breakfast buffet is pretty good. Overall service was good and all staffs were very friendly. Unfortunately our AC only worked sporadically so it was extremely hot throughout the day and night. The WiFi signal was also very weak, I had a lot of trouble connecting. The shower in the villa is a round tub where you have to be very careful stepping in and out of as it’s very high.
Stayed 3 nights in Feb 2019
Response from Paul on 25 Feb 2019
Dear Value guest, Thank you very much for your time reviewing our survey. It was a pleasure for us to have had the opportunity to welcome you to Centara Villas Samui and we would like to thank you for your feedback. We are most delighted to learn that you enjoyed the overall hotel’s service. Just only some point that you are disappointed. Please accept our sincere apologies for your experience. We will discuss your very valid points with the related departments for further improvements and take corrective measures towards our colleague. Your feedback is very important to us as it will allow us becoming better on a daily basis. We would appreciate if you could give us another chance next time you decide coming to Koh Samui to show you our full capabilities and hope you will continue to make Centara Villas Samui your hotel of choice. Best regards, Paul Maneerat General manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff they were fantastic couldn’t do enough to make our stay perfect
Stayed 10 nights in Feb 2019
Response from Paul on 25 Feb 2019
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2019
Response from Paul Maneerat on 12 Jan 2021
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay there. The deluxe villa we stayed at was basically a room and a bathroom. The room was good sized with an equally well sized bathroom. The location of the villa to the pools and beach are key. We were fortunate to be close to the beach, but some villas up the hill had a good hike up and down to get to the restaurant, beach, etc. The villas were upgraded not to long ago from the looks of it. The staff was amazing! I would say the staff is what made this stay the most memorable. They're freakin nice and take good care of you. I would come back any day.
Stayed 7 nights in Dec 2018
Response from Paul on 7 Jan 2019
Dear Anonymous, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. I know that they appreciate the recognition that you have given and was always delighted to be at your service. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and all the basic amenities were provided in the room..Breakfast was excellent
Stayed 2 nights in Dec 2018
Response from Paul on 31 Dec 2018
Dear Anonymous, Thank you very much for your time reviewing our survey. It was a pleasure for us to have had the opportunity to welcome you to Centara Villas Samui and we would like to thank you for your feedback. Overall your feedback is very important to us as it will allow us becoming better on a daily basis. I will pass on all of your comments to our management team to improve our quality and standards here at Centara. We look forward to your return, and trust you will continue to make Centara Villas Samui your hotel of choice. Best regards, Paul Maneerat General Manager

8/10 Good

Julie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice holiday place
This is nice villas holiday place located a bit far from the Lamai village. It is a good choice for those who needs calm and relaxing stay where nothing will disturb you.
Stayed 13 nights in Aug 2018
Response from Karin Jongman, GM on 26 Sept 2018
Dear Julie, Thank you very much for your review. It is true that the hotel is ideal for guests looking for relaxation. Thank you for having made the effort to evaluate us. Kind regards, Karin Jongman General Manager

10/10 Excellent

Faraway, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place...
We enjoyed our week's stay here. Lovely people, clean place, fantastic food and drinks, plenty of sunbeds, hotel right on the beach, loved the individual villas - our spa villa was very private.
Stayed 7 nights in Jul 2018
Response from Karin Jongman, GM on 9 Aug 2018
Thank you Faraway for letting us know that you enjoyed your stay. I am sorry to hear about your return to the airport, luckily you made it. Nice comments. Kind regards, Karin Jongman General Manager

10/10 Excellent

WK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professionalism of the Staff
This is a beautiful hotel nestled in beautifully manicured garden. The ocean view is amazing, and the entire staff exhibit great professionalism and is very helpful. I received great help from front office staff named Ploy, as well as restaurant staff named Pu. I have a very relaxed holiday, and I was very well taken care of by the staff.
Stayed 4 nights in Jul 2018
Response from Karin Jongman, GM on 10 Aug 2018
Dear WK, Thank you so much for your great comments, we are very grateful for your feedback. Both Khun Ploy and Khun Pu will be very happy with the mention of their names on social media. Kind regards, Karin Jongman General Manager

10/10 Excellent

Marissa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in one of the pool villas with a view of the ocean. The view was beautiful. The hotel room decor was average and the room was a bit small, but overall was alright. However, we didn't have hot water in our villa (making showers chilly). The pool on our deck was quite large and warm which made for good night swimming. The resort has a lot of amenities and three large pools to swim in. It is a little ways away from any of the main attractions or areas, so be prepared for some drives to get places. We had already been to the main areas of Ko Samui and were looking for something a little more remote, so if that is what you are after this is the place for you.
Stayed 1 night in Jul 2018
Response from Karin Jongman, GM on 6 Aug 2018
Dear Marissa, Thank you so much for letting us know that you enjoyed your stay. We normally supply hot water in every room, so this is a technical failure which should have been fixed by our Engineering department. I assume that you reported it and that action was taken? Good that you enjoyed the pool, it is lovely at night especially. Kind regards, Karin Jongman General Manager

8/10 Good

Sandy, Melbourne

Liked: Cleanliness, staff & service
First time in Samui
The hotel is quite old and the rooms a little dated. The room is quite spacious and balcony is large. The people at his resort were very nice and friendly and helpful. The 3 pools were all maintained beautifully and the beach area kept clean. We enjoyed our stay and liked that the resort is smaller and not busy/over run with people. We would go back. The only negative thing is the air conditioner can be a little noisey.
Stayed 5 nights in Jul 2018
Response from Karin Jongman, GM on 7 Aug 2018
Dear Sandy, thank you for the feedback. In the past the entire resort used to be painted in brown, the new colors freshen it up, but you are right the rooms are not new. I hope you did report the air conditioner so we could ask the engineering department to have it fixed. Great that you liked the staff and the nice service. Kind regards, Karin Jongman General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
inconvenient
Inconvenient location from room to lobby to beach/pool and dining areas. Came into a room with lighting problems and had to wait for 40mins to get it repaired. Bedsheets not changed although indicated. Poor maintenance of spa tub in patio. Breakfast selection was limited with insufficient dishes, glasses and food on 29 July. Guests were left waiting or having to make several trips to check on food availability.
Stayed 3 nights in Jul 2018
Response from Karin Jongman, GM on 30 Jul 2018
Thank you for the useful feedback, clearly, we did not manage very well on one of the busiest days of the year. I am sorry that your experience was not a good one. Kind regards, Karin Jongman General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Hotel has private beach, good food and very polite service staff.
Stayed 3 nights in May 2018
Response from Karin Jongman, GM on 13 May 2018
Thank you so much for your great comments, wonderful that you experienced the hotel in this way. Kind regards, Karin Jongman General Manager

4/10 Poor

Archie

Disliked: Staff & service, property conditions & facilities, room comfort
The beach is not great...and there is no proper restaurant within the resort...wrong choice of resort
Stayed 7 nights in Apr 2018
Response from Karin Jongman, GM on 6 Jan 2019
Dear Archie, are you sure you are writing about Centara Villas Samui? We have a beautiful, well-kept beach and our Restaurant Reef Cafe is lovely, located next to the sea and open for breakfast, lunch and dinner. Kind regards, Karin Jongman General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel beside the bench
I have a great experience with the hotel. The staff are friendly and always have smiles on their face. The shuttle buses to Lamat and Chaweng offer convenient to tourist. There is also buses to fishermen village on Friday which we have to miss it as we flying home on Thursday. The breakfast is delicious and beyond our expectation. The Swimming pools is clean as well.
Stayed 4 nights in Apr 2018
Response from Karin Jongman, GM on 4 May 2018
Dear Guest, thank you for your feedback after your stay with us. Thank you for giving us some comments to think about. We're pleased that you enjoyed your stay and that you have made the effort to write about us. Kind regards, Karin Jongman General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful location, tranquil and peaceful. Not that close to other restaurants and bars, but the hotel bar was brilliant and we loved having a few days away from it all. Our room was amazing, upgraded to a pool villa for our honeymoon which was much appreciated. The bar and restaurant staff were so friendly. Happy hour and free bar snacks every afternoon was a lovely addition. Would fully recommend this hotel!
Stayed 4 nights in Apr 2018
Response from Karin Jongman, GM on 16 Apr 2018
Dear Guest, Thank you so much for your comments, we are pleased you had a good stay with us. Thank you so much for your recommendation, that coming from a guest who just stayed with us, is very helpful. Kind regards, Karin Jongman General Manager

8/10 Good

Shell, Wollongong NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Resort
Quiet resort located on the south coast. My villas was lovely and comfortable, I particularly liked the large airy bathroom. Be prepared for stairs, this resort is not disability friendly. There are no lifts and it is on a hillside. my villa was about halfway between the lobby and beach/dining area. It was almost 100 stairs either way. Having said that it was not a problem. Food was nice and staff very friendly and helpful. I primarily swam in the ocean which was protected by a reef from waves. The lagoon area was clean, water clear and tropical warm. Any shops are a drive away, there is nothing close. I hired a scooter for a week and felt comfortable doing this (I'm bike licensed) and thoroughly enjoyed myself putting around the island. I would stay here again provided I had access to a scooter.
Stayed 10 nights in Mar 2018
Response from Karin Jongman, GM on 9 Apr 2018
Dear Shell, Thank you for your review and comments. I am pleased you enjoyed your stay, a scooter is a great way to get around and enjoy the Samui landscape. The resort is not wheelchair friendly unfortunately, it is helpful of you to mention this as other future guests will be better informed. Kind regards, Karin Jongman General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Second time of stay at this hotel, had another great time there. We hired a bike for 14 days from the hotel this allowed us to see much more of Koh Samui. The hotel is 15 minuets from Lamai and around 25 minuets from Chaweng, the hotel do put busses on each night to get there and back at only 100 BHAT per person. If your enjoying the night live and miss the last buss back it was only 500 BHAT for a taxi from Lamai and 700 BHAT from Chaweng. On Friday night there is the Fisherman’s night market the hotel do run a buss there and back at 499 BHAT per person, we decided to stay there the night at Enjoy Beach hotel 1900 BHAT for the night this was worth it. A great bar at the Fisherman’s night market is Coco Tams very cool place. In Lamai a good bar we went to was Cocktails 100 BHAT for beer and 70 BHAT for a cocktail. Koh Samui is a fantastic Island to go too and our hotel allowed us to chill out in the day or get around to see the island, and at night if you would like to see the night life it was easy to get too.
Stayed 14 nights in Mar 2018
Response from Karin Jongman, GM on 20 Mar 2018
Dear Guest, thank you so much for sharing that you enjoyed your stay and that you profited from the shuttle buses to get around and of course the motorcycles on hire at reception. You seem to have been very active. Kind regards, Karin Jongman General Manager

8/10 Good

MR P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
I stayed in the jacuzzi room which was spacious, clean and private. The aircon was good. The pool and beach was a short walk down and were both lovely although the beach was not the prettiest on the island. There were just enough loungers. Prices within this 4 star resort were about 10-20% more than some other 3 star resorts I stayed at. The gym was quite basic for a 4 star resort.
Stayed 2 nights in Feb 2018
Response from K. Jongman on 24 Feb 2018
Dear MR P M, Thank you for your feedback and for sharing information about our resort with others. For a 4 star resort I believe our prices in the restaurant are very reasonable. We offer a system called Baht Bonanza where you pay 10,000 Baht and you get 5,000 Baht as a gift to spend on F&B and Spa. This is of course a great incentive and makes everything even more interesting. Kind regards, Karin Jongman General Manager

8/10 Good

jennifer, Yorkshire, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely resort but not made feel welcome
Hotel is beautiful, lovely pools and a nice private beach. It is far away from everything to walk but only a ten minute drive if you hire a bike or car. On arrival we where made to feel like we didn’t belong there by the staff, we where not offered any of the deals going on at the time. The actual villa itself was lovely and cleaned daily if you wanted it to be. They offer wifi but if you want to actually be able to use it you need to pay for a stronger service. Room service was delicious, but we ordered the same at the hotel restaurant the following day and it was severly over cooked. This was also triple the prices of what you can get in the restaurants in Lamai. avoid if you have mobility issues as there is a lot of stairs.
Stayed 4 nights in Dec 2017
Response from Karin, Gm on 11 Jan 2018
Dear Jennifer, Thank you for the feedback. I am pleased that you enjoyed your stay with us and I apologize for not informing you better on arrival about for example our Baht Bonanza deal. We started a new Wifi contract on January, 1st which should offer much better service to our guests. Thank you for your comments, it is good to know what our guests think. Kind regards, Karin Jongman General Manager

8/10 Good

Adam, Leicestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting, on the beach, nice and quiet.
This is the second time we have been to Centara and we enjoyed it even more the second time.
Stayed 13 nights in Sep 2017
Response from Tim Rawlinson General Manager on 20 Oct 2017
Thank you for the kind comments. We hope you will have the opportunity to visit us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the value
We stayed at Centara Villas for 7 days and had a great experience. Our room (all of which are private little huts) was nice and clean, if you take an option of taking a green day and skipping room cleaning, you get 150 baht incentive in return. The location was great for us, away from happening Lamai, but only 15-20 min scooter ride away from all the amenities if you wanted them... The hotel is also less than 5 minute walk to at least 3 restaurants and the Cool Bar (3 min walk on the beach). As other reviewers mentioned, the food, drinks and spa at the resort are on the higher side comparing to what you get outside, however, that's how it usually is anyways... Overall, cute little resort. Definitely recommend it!
Stayed 7 nights in Sep 2017
Response from Tim Rawlinson General Manager on 4 Oct 2017
Thank you for your feedback and the kind comments, we are delighted that you enjoyed your stay. We hope you will find time to visit again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahhhhh
Great spot, away from the hustle of Lamai and Chaweng. Pool, beach, accommo and food all great
Stayed 2 nights in Sep 2017
Response from Tim Rawlinson General Manager on 4 Oct 2017
Thank you for the kind comments and we hope you will find time to visit us again soon.

10/10 Excellent

Daniel , sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff are brilliant
Staff are brilliant at centara villas they made you very welcoming always had a smile and would go out of their way to care for you. Villas are lovely and clean when you dont want your room cleaned you can have a green day and get a nice little surprise from it all in all a great place for a relaxing holiday.
Stayed 9 nights in Sep 2017
Response from Tim Rawlinson General Manager on 4 Oct 2017
Dear Daniel Thank you for taking the time to give us some feedback and we are delighted that you enjoyed your stay with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly quiet resort
This was our 2nd stay at Centara and was still as wonderful as ever The ticked boxes for us were, check in with cool cloth, drink and ready room at 2pm. Clean spacious room with efficient air conditioning. Friendly bar with happy hours that provided a warm atmosphere, snacks and good choice of cocktails and beer on tap.Delicious meals at reasonable prices.Beachfront resort.spa facilities. Three pools and many pool lounges. Shuttle services to lamai (50bt)and chaweng (90bt) each way. 2 or 3 local restaurants and local beach bar called the 'cool bar' 200mt to the left. Good choice at breakfast. Many many stairs to keep you fit.
Stayed 6 nights in Jul 2017
Response from Tim Rawlinson on 19 Aug 2017
Thank you for the kind comments, we hope you will come again very soon

8/10 Good

Marg, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel out of the hustle of the bigger towns
Lovely resort with plenty of space to relax and unwind without being on top of other guests.
Stayed 6 nights in Jul 2017
Response from Tim Rawlinson General Manager on 19 Aug 2017
Thank you for the kind feedback, we hope you will choose to return for some more relaxation soon.

8/10 Good

Sue, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday of a lifetime
Very relaxing excellent food, lovely friendly staff
Stayed 11 nights in Mar 2017
Response from Tim Rawlinson General Manager on 18 Jul 2017
Dear Sue, Thank you for the kind comments, we are delighted you had a good time and hope to see you again soon.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Moory, perth,australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed
What a tranquil place this truly is. There are a few steps around but it's not hard. The staff are very attentive and friendly and the rooms are clean. Beach is calm and clean and the waters having differing bottoms across the bay from sand to coral rock. Great for kids. Free kayaks and snorkelling. The staff can even help you to catch a few fish and then cook them. It's close to cool bar and blue drinks. We made it to three, some have done 23. Wow. Go there to no know the full story, it two minutes from the hotel Pool along the beach to the left. The pools are great, three of them and endless drinks for the bar all day with food. Loungers adorn the beach and umbrellas. It's quiet it's Tranquil it beautiful and the scenery is what you expect on an island. Shuttle buses to other areas are almost free.

8/10 Good

Brett, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, brilliant food, relaxed atmosphere
Our experience was a most pleasing one. After getting in quite late to the island, then realising the taxi from the airport was 1200 Baht, the pool villa we were allocated wasn't ideal. The next day we shared our concerns with the hotel staff who were upfront about options and we managed to move to a different villa where we completed our stay. I enjoyed the friendliness and respectfulness of the staff immensely. This resort does have brilliant wifi, you just pay a flat rate for it. The island is geared towards tourist attractions picking you up from the hotels as well, just be aware that you often get dropped back at your hotel last as this one is a long way out at the south side of the island. Great gym facility as well. The head chef makes a brilliant green curry by the way.
Response from Tim Rawlinson on 20 Mar 2017
Dear Brett, Thank you for taking the time to review out Hotel and we are delighted you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely peaceful villa
We spent a lovey six days here . lovely villa 3 nice pools .staff were very helpful & polite.
beach
beach
beach
jacuzzi at villa
Response from Tim Rawlinson on 20 Mar 2017
Dear Valued Guest, Thank you for taking the time to review out Hotel and we are delighted you enjoyed your stay.