Suite, 1 Queen Bed with Sofa bed | Living area

Reviews of Luxbury Inn & Suites

2 out of 5
Luxbury Inn & Suites
805 Foothills Mall Dr, Maryville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 66 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
The rooms had a weird smell to them but after the first night you got used to it
Stayed 3 nights in Mar 2024
Response from Carol on 25 Mar 2024
Amy, thank you so very much for letting management know about what you experienced during your stay. We will get the suite you stayed in checked straight away. It's GREAT guest like you that help our staff stay on top of making sure all is in order for our travelers. Please do come visit us again and please let us know of anything that is not right while you are here so it can be taken care of for your lodging pleasure.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an apartment type room
Stayed 1 night in Mar 2024
Response from Carol on 25 Mar 2024
Hi Michael,Glad you enjoyed all the space our suites offer each of our travelers. Michael, I know our suits have more space than my first apartment that had a Murphy bed that dropped down from a wall. Thank you for choosing our hotel and for taking time to do a review. Especially thanks for those HIGH marks. Hurry Back Michael to your new "home away from home.".

8/10 Good

Susan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Just off highway. But felt really private.
Stayed 1 night in Mar 2024
Response from Carol on 18 Mar 2024
Susan you are so right, those bedrooms being in the back of the building make for a very quiet nights rest. Our hotel is in the city close to many restaurants, shopping, airport and so much more; and in the country near by ways and the Great Smoky Mountains too. Thank you for choosing our venue and we look forward to serving you on a return visit.

10/10 Excellent

Justin

Travelled with partner
Really loved how they had dishes in the kitchen are for my wife and I to cook dinner. Staff from the front desk, housekeeping, to breakfast were amazing. I would recommend this hotel to anyone.
Stayed 2 nights in Mar 2024
Response from Carol on 18 Mar 2024
Justin, glad you and your wife found a new "home away from home at Luxbury Inn & Suites." It was our seasoned hospitality teams pleasure to serve you. Thank you for choosing our venue and for doing a review regarding your lodging experience. PLUS the HIGH marks thank you. Please come see us again next opportunity..

10/10 Excellent

Megean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Also has breakfast
Stayed 1 night in Mar 2024
Response from Carol on 11 Mar 2024
Megean it was our pleasure to serve you during your visit to the Foothills of the Great Smoky Mountains. Glad you enjoyed breakfast ....... I know Jean took great care of you. Please do come see us again. East TN has all seasons and each is unique. Our Springtime that you experienced is so awesome.....so glad you got to experience it with all the flowers waking up. Hurry back and thank you for doing a review.

10/10 Excellent

Troy

Business traveller
Clean facilities, staff was friendly and location was safe.
Stayed 19 nights in Feb 2024
Response from Carol on 11 Mar 2024
Troy, thank you for choosing Luxbury and for taking time to give us a 5-star review. Please do come see us again next opportunity. It would be our pleasure to serve you again.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carol on 1 Mar 2024
Theresa, thank you for choosing our hotel for your lodging during your time in the Foothills of the Great Smoky Mountains. It was our pleasure to have served you. Please do come visit us again next time your travels bring you to our area. We welcome your feedback too. Thanks for doing a star review.

8/10 Good

Chris

Stayed 1 night in Feb 2024
Response from Carol on 22 Mar 2024
Hi Chris, Thank you for choosing our venue to stay during your time in the Foothills of the Great Smoky Mountains. It was our pleasure to serve you. Please come see us again next time your travels bring you this direction.

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a Cook Out restaurant right in front of the motel. The drive through is open until 3:00 am and there is a loud, steady, stream of cars until that time with loud music. If you’re a light sleeper, don’t come here. Other than that, it was a nice motel. It was comfortable and clean.
Stayed 2 nights in Feb 2024
Response from Carol on 22 Feb 2024
George, I totally understand. When I travel I always take 2-VERY Important items......ear plugs and my personal pillow. This is my only hope of getting any rest in a strange place. All the new sounds interrupt my rest and seems no hotel has a pillow like the one I favor. Glad you had a comfortable stay and our hotel was to you liking. We are so sorry your rest was disturbed by our neighbor. Thank you for choosing our venue and hope you will consider returning.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the fact that this hotel was so close to Tyson airport. The rooms and floor plan was great. It was definitely one of if not thee best hotels we stayed at during our trip
Stayed 1 night in Feb 2024
Response from Carol on 16 Feb 2024
Andrew it was our pleasure to have you as our guest at Luxbury Inn & Suites. Yes the airport is only about 9 minutes from our venue.Thank you for choosing us, for doing a review and the HIGH marks. We hope you come our direction again and that we have the opportunity to serve you again. We have four seasons in East TN and each is uniquely different. Springtime is on the horizon and a beautiful time to visit.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carol on 4 Feb 2024
Alyssa, thank you for choosing Luxbury Inn & Suites for your lodging HQ during your time in town and thanks too for the HIGH marks you gave our venue. Please do come see us again next time your travels bring you to the Foothills of the Great Smoky Mountains.

10/10 Excellent

Mervin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was well stocked and clean. We wished there would have salt and pepper there, and that the TV would’ve had YouTube available.
Stayed 1 night in Jan 2024
Response from Carol on 31 Jan 2024
Mervin, thank you for your HIGH marks review. Sorry that you were missing salt and pepper and about the YouTube. Please forgive us. Mervin, please come see us again. We appreciate your comments and will look into what we can do with both.

4/10 Poor

Daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed sheets were stained as well as the towels they were very dingy. Will not be staying there again. Two stars at most.
Stayed 6 nights in Jan 2024
Response from Carol on 31 Jan 2024
Daniel, thank you for your feedback. It's GREAT guests like yourself that help our owner know what our guests are seeing. What you shared will be immediately addressed. We do hope you reconsider and give us another stay.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room, Friendly staff, great breakfast.
Stayed 1 night in Jan 2024
Response from Carol on 24 Jan 2024
Greetings Frank,Thank you for choosing Luxbury Inn & Suites during your time in the Foothills of the Great Smoky Mountains. Thank you too for the HIGH marks and for sharing your lodging experience. Glad you enjoyed our spacious suites and breakfast buffet. Our hospitality team truly love their jobs and it shows. Please come see us again next time your travels brings you our direction.

10/10 Excellent

Imad

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on 17 Jan 2024
Imad, thank you for the HIGH marks. It was our pleasure to have you as our guest. Please do return to your new "home away from home" next time your journey brings you this direction.

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on 17 Jan 2024
Thank you Candace for choosing Luxbury Inn & Suites for your lodging and for giving us a number review. Candace, we encourage all of our guests to please share anything about their lodging experience. Only in this way can we work toward offering all of our guests the best hotel and service. Many thanks and please come see us again.

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants nearby
Stayed 1 night in Jan 2024
Response from Carol on 16 Jan 2024
Greetings Ross, Thank you for choosing our venue for your lodging while in town. Yes, many restaurants in our city located in the Foothills of the Great Smoky Mountains. Shopping is only two minutes away too at Foothills Mall. Please come see us again soon!

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Carol on 11 Jan 2024
Charles we appreciate you choosing our venue and doing a star review. Please do come see us again and please always let us know of anything we can improve upon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol on 3 Jan 2024
Michelle, thank you for staying at our venue and for the high review too. Please come see us again soon.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great well maintained property. Friendly staff, able to answer my questions. Did I mention clean? Yes super clean room and property! Thank you!
Stayed 2 nights in Dec 2023
Response from Carol on 26 Dec 2023
Jorge, it was our hotel staff's pleasure to serve you. We are pleased that you chose Luxbury Inn & Suites. Thank you for staying with us and for the HIGH marks review too. Please return to your new Home Away From Home, next opportunity.

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol on 26 Dec 2023
Margaret, thank you so much for choosing our venue and allowing our seasoned hospitality team to spoil you. Please hurry back to see us in the new year. Thanks too for the HIGH marks.

6/10 Okay

linh

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient to shopping and food. Nice to have kitchenette. Dated flooring. Bathroom fixtures rusty from moisture needs replacing or vents need repair. Towels are too old and need replacing. A tiny bottle of dish detergent would be nice. Definitely a TV guide / instructions
Stayed 2 nights in Dec 2023
Response from Carol on 11 Dec 2023
Linh, we appreciate your choosing our venue and giving us feedback on your lodging experience. GREAT guests like you helps management make sure things are taken care of. Everything you shared will be addressed immediately with our staff. Please do allow us to provide lodging for you next time you are in the area. I apologize that things were not right this visit.

10/10 Excellent

Blaine

Stayed 1 night in Dec 2023
Response from Carol on 3 Jan 2024
Blaine, thank you for giving Luxbury a 5-Star review. It was our pleasure to have you as our guest and we look forward to the next time your journey brings you back to you new "home."

8/10 Good

Laura

Travelled with family
No 2nd chance to make a good 1st impression
Driving into the parking lot on arrival, sign has fluorescent tubes going out and flashing, a little bit like driving up to a scary movie. Lady at front desk was very nice. Behind her were stacks of cardboard boxes, and a ratty-looking tall chair. Seriously — when I have guests coming, I put away boxes and that chair would have been long-gone. Room was comfortable, although the bed was not super-comfortable. Nice breakfast, although the coffe was more like tan-colored water, and when the carafe was empty, they just ran water through the already weak grounds without replenishing them. Our last day, it seemed like a surprise that people would be eating breakfast
Stayed 3 nights in Dec 2023
Response from Carol on 11 Dec 2023
Laura, thank you for sharing your experience. You are 100% correct about first impressions. It's GREAT guests like you who help management in making sure a better job is done. We are glad that your suite was comfortable. I'll make sure each department listed is aware of your helpful comments. Laura, please do give us a 2nd chance for your lodging. Merry Christmas.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Carol on 16 Feb 2024
Christopher, THANK Your for the HIGH marks. It was our treat to have YOU as our guest. Please do come see us again.Springtime is popping up everywhere with those early flowers and it will only get more lovely. Hope you get to return during this beautiful time of year, however each of our four seasons offer something worth returning to view.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. Iverall.it was good but the kitchen area had some coffee stains on the paper that the cleaning person is supposed to leave behind, that was disappointing as i have thoroughly enjoyed everything else about my stay, this time and last.
Stayed 1 night in Dec 2023
Response from Carol on 11 Dec 2023
Lydia, it's great guests like you who help us do our best. Thank you for sharing with management about the coffee stains. This will be taken care of immediately. Please do come see us next time your journey brings you to town. We so appreciate feedback from our guests.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and affordable.
The Luxbury Inn is our go to place to stay when we visit our Grand girls. The staff are friendly and helpful. The rooms are well maintained and clean. The suites allow for extra room when needed.
Stayed 1 night in Dec 2023
Response from Carol on 11 Dec 2023
Judy, we appreciate you continuing to choose our venue when you visit family. We also appreciate that you did a review, thank you. Yes our suites do allow for extra space especially when the grand girls visit with you. Our seasoned hospitality team truly understand the word "hospitality" I'll let them know the kind words you shared. Hurry back to the Foothills and those special girls!

10/10 Excellent

Elizabeth, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Carol on 1 Dec 2023
Elizabeth, Thank You for choosing Luxbury Inn & Suites for your lodging headquarters during your time in the Foothills of the Great Smoky Mountains and for taking time to do a star review too. Please do come see us again when your journey brings you our direction.

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having kitchenette.
Stayed 4 nights in Nov 2023
Response from Carol on 1 Dec 2023
Hi Jeanette, glad you liked our kitchenette and chose to allow our team to serve you during your time in the area. Our guests like our spacious suites and how close we are to area shopping, attractions, the airport and nearby cities. Jeanette please come see us again. Thank you for choosing our venue and doing a review.

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Carol on 1 Dec 2023
Julie, we appreciate you choosing our venue and doing a review. Please always share with us any area where we can improve upon. We love suggestions and will always listen to our GREAT guests. Please do come see us again next time you come to the Foothills of the Great Smoky Mountains. Thank you Julie!

8/10 Good

Charles

Liked: Cleanliness, staff & service
Not enough parking space
Stayed 1 night in Nov 2023
Response from Carol on 27 Nov 2023
Thank you Charles for letting us know about the parking. The hotel does offer overflow parking on the West end of the hotel, we apologize that this was an issue. During the holiday weekend we did have families that used multi spaces and this lessened the normal suite spots we have for each of our suites. Hope all other areas of your stay, like lodging accommodations, bed comfort, breakfast and a good nights rest were met. Please do come see us next time your journey comes this way and remember that overflow parking area I mentioned, especially for large vehicles, vehicles with trailers etc.

8/10 Good

Deanna

Liked: Staff & service, property conditions & facilities
The value was great for getting a kitchenette with separate bed area. Thé breakfast was good and served early. The bed was comfortable and not too noisy outside.
Stayed 4 nights in Nov 2023
Response from Carol on 27 Nov 2023
Deanna, it was our pleasure to have you as our guest. Thank you for choosing our venue and doing a review too. Glad you enjoyed our spacious suites with separate bedroom and the full size appliances in the kitchenettes. Yes we get up early and crack the eggs served in our buffet breakfast. Sounds like you got a good nights rest too. Deanna, please do come see us again.

10/10 Excellent

Joel

Stayed 1 night in Nov 2023
Response from Carol on 26 Dec 2023
Joel, what a beautiful name for this special time of year. Thank you for the HIGH marks and especially for choosing our venue for your lodging. Please hurry back to see us next time you are in town.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carol on 13 Nov 2023
WOW Nicholas! Thank you for the HIGH marks. It was our pleasure to have you as our guest. Please do return to your new home away from home.

2/10 Terrible

Daphne, Murphy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked if it was a safe area he said yes. Told him I would like downstairs by front. He oddered upstairs in corner. Told hi. I wanted downstairs by my car. He put me around cirner away from car did not feel safe went back to office and he was gone. Went to another hotel.
Stayed 1 night in Nov 2023
Response from Carol on 11 Nov 2023
Greetings Daphne, Our quietest rooms would be on our second floor and I understand from the gentleman you spoke with that this option was offered when you mentioned wanting a quiet room. During the time of your visit the suite that best met your request, that was available was given. I apologize that we did not meet your desired suite location, with the unoccupied suites we had available during your visit. Our hotel is in a safe area.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place Ever!
I was so pleased with this adorable little inn. It was quaint and charming. I chose it because of other people's ratings and I was not disappointed. It was extremely clean and I love the little kitchenette and it being fully stocked with all the little odds and ends one might need. The bed was comfortable and the hot water would burn you up if you wanted it to. I would 100% stay here again and wish there were more of these around the country, I would choose it every time!
Stayed 2 nights in Nov 2023
Response from Carol on 6 Nov 2023
Greetings Eugene, Thank you for reading the reviews of others and giving our venue a try. Glad you enjoyed your lodging in our spacious suites.Now that you have found a new "home away from home" here in the Foothills of the Great Smoky Mountains, please come visit often. There are many one of a kind attractions to see too. We have many repeat guests that use our hotel as a hub to go see all the surrounding sites and attractions. Thank you for the high marks and for choosing us and doing a review.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from Carol on 7 Nov 2023
Hi Alan, Thank you for choosing our venue and taking time to do a review. We look forward to seeing you again when your journey comes our direction. Please always feel free to give us feed back. It's great guests like you who help our owners and team do better.

10/10 Excellent

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carol on 31 Oct 2023
Thank you JoAnne for the HIGH marks. It was our seasoned hospitality teams pleasure to serve you. Please do come see us again.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very helpful and friendly staff, all amenities you could need - fully equipped kitchen, laundry basket and on site facilities, continental breakfast, close to grocery store and airport. We will absolutely come back
Stayed 5 nights in Oct 2023
Response from Carol on 31 Oct 2023
Christina, thank you for choosing our venue and for sharing on this site your lodging experience. It was our teams pleasure to serve you! Glad you found our fully equipped kitchen, buffet breakfast and all the surrounding businesses and appreciated all. Now we have many one of a kind attractions in our vicinity too. Please do come back to see us next time your journey comes our way.

10/10 Excellent

Kay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Carol on 31 Oct 2023
WOW! We so appreciate the HIGH marks Kay. Please do come see us again!

2/10 Terrible

Robert

Stayed 1 night in Oct 2023
Response from Carol on 11 Nov 2023
Thank you for choosing our venue. Next time your work brings you to our area please do come again.

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Carol on 24 Oct 2023
Melissa, thank you for your number review. Please consider sharing more. You are encouraged to call our general manager with any comments. Its great guests like yourself who help our management do a better job making sure the hotel is guest ready. When we know what our guests experience its helpful. Please do come see us again when your travels bring your our direction.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Carol on 24 Oct 2023
Gary thank your for choosing our venue and sharing with others your lodging experience on this site. Glad you had a restful stay and we hope you return to see us next time your travels come our direction. Thanks for the HIGH marks too!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and taken well care of. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Carol on 24 Oct 2023
Brian so glad you got to meet our seasoned hospitality team. They truly love their jobs and it shows in what you shared above. It was a pleasure having you as our guest and we encourage you to come see us again next opportunity. Thanks to for the High marks.

8/10 Good

Jacob, Irmo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Carol on 24 Oct 2023
Hi Jacob, thank you so much for choosing Luxbury Inn & Suites for your lodging while in the Foothills of the Great Smoky Mountains. Please do come again and please always let us know of anything we can improve on.

10/10 Excellent

Terri, Woods Cross

Stayed 2 nights in Oct 2023
Response from Carol on 24 Oct 2023
WOW thanks for the HIGH marks Terri. Our great hospitality team appreciate your review and truly appreciated you allowing us to serve you during your visit to our venue and area. Pleas do come see us again next trip this direction.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were friendly and helpful. The added space in the rooms was great when traveling with 3 kids.
Stayed 2 nights in Oct 2023
Response from Carol on 24 Oct 2023
Mary, I bet all the space in our suites did make a HUGE difference from a standard hotel room with your children. Children need space to move around and our suites definitely offer a large area. Glad you got to meet some of our hospitality team too. We are truly blessed with great staff who truly care about our guests. Mary, please bring the children and return to your new "home away from home" next chance you get. Thank you for choosing Luxbury and for doing a review w/high marks!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property that was very reasonably priced. There is some traffic noise from the nearby roads.
Stayed 3 nights in Oct 2023
Response from Carol on 18 Oct 2023
Robert we are so pleased to have had you as our guest and pleased we met your lodging budget too. Thank you for the HIGH marks! Since the bedrooms are located in the back of the property away from the street, we hope you were not disturbed and that you rested well Please come visit our area again and allow our seasoned hospitality team to serve you again next opportunity.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Friendly staff.
Stayed 1 night in Oct 2023
Response from Carol on 18 Oct 2023
Richard your review was a delight for our seasoned hospitality team to read, thank you! Everyone lat the hotel loves serving our guests. Then when we get high marks and compliments acknowledgement is given that we are successful.Thank you so very much Richard. Please do come see us again!