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"Everything was clean and great!"

"Room was clean, breakfast was just cereal and muffins, staff wasn't super friendly, air conditioning worked well. "

"Great location"

"Issues started when we had great difficulty getting in to our room due to a loose key card fixture. Problems continued when (after a 11hour drive) i had a cold shower due to NO HOT WATER. The shower handle was broken, spinning around without creating and hot water at all despite letting water run 10 minutes. We tried to call the front desk, but the phones weren’t working either. When my husband went down, they wanted to offer another room but none available. Final straw was a cold breakfast- eggs, sausage etc cold. Needs to say, we cancelled our other nights there. "

"I like that there was a store to buy gifts in lobby. I like that there was a Starbucks in lobby and a restaurant on first floor. What I didn’t like was the Elevator broke down when I was in it with some other people and I got scared but we all were able to get out and told a worker what happened and he was able to bring us to our appropriate floors on his elevator. That night the elevator got fixed and it was fine the next day. All and all I loved the hotel and would stay there again."

"Room was clean"

"I thoroughly enjoyed my stay here while visiting UTK. It was clean, beautiful, and the amenities were great. It’s a little bit secluded from traffic, which was very nice for someone noise sensitive like me. I had zero disturbances through the night. The AC kept me at a comfortable temperature. Lots of dining options around. I got dinner at an Afghan food truck down the road. The staff were very friendly. Breakfast was probably pretty normal for hotel food, nothing special, but I appreciated that I could grab something to eat before heading out. They had a good number of options. I only wish I could’ve extended my stay here as I ended up staying for another event the next day, but prices had gone up and I was stuck having to book with a subpar hotel elsewhere. Next time I’m in Knoxville, I’ll certainly try to stay here again!"

"When we arrived, the first thing that hit us was the smell of cigarette smoke in the hallways and carpet that had trip hazards present. When we got into our room, apart from the dark, the overpowering odor of cleaning chemicals took over the smoke smell. Once we turned on the lights, we found a worn and broken nightstand, a rusted/tarnished lamp, and a wall AC Unit. The paint and decor appear out of date by a couple decades. Upon moving into the bathroom, we discovered a half roll of toilet paper with no extras, no facial tissue, and two bath towels with no floor mat. We also discovered the tub had no stopper, making our son's bath time challenging. The staff was friendly and helped us with lacking paper products and towels. The night was far from restful as the beds were not comfortable and for nearly 2 hours after midnight, a disturbed person screamed at the hotel before law enforcement intervened. In the morning, the breakfast was good and checkout speedy."

"Beautiful hotel. Rooms were very clean and modern. "