Kings Gate Hotels, Punta Gorda

"Hello, I booked a room using Expedia from 3/17-3/20. I contacted Expedia on 3/17 to cancel the booking because I no longer needed the room and was connected to Patrick G, an Expedia customer service representative. Patrick G reported the following: “I was able to contact the hotel, and they have advised that they will not charge your card. While they are unable to cancel the reservation as it is already marked as ‘in stay,’ they have agreed to let the booking go as a no-show without any charges. The good news is that you will not be billed for this reservation. However, please note that the booking cannot be formally canceled on either our end or the hotel’s end at this stage.” While I was assured that I would not be charged, $173.37 was charged to my card on 3/18. This miscommunication between Expedia and Extended Stay America Premier Suites Port Charlotte I75 has soured my opinion of both companies. "

"The resort pool was closed with no notice to guests, we were told the morning of, someone had rented it out so hotel guests had no access all day. Thankfully (so I thought) I had chair reservations at the adults only pool however my chairs had been given away and there were no chairs left. Housekeeping never came in 8 nights although they claim to provide housekeeping services. I had to go to the front desk daily to ask for towels and take out my garbage as no one ever came when I called housekeeping from the room. Service at every restaurant was extremely slow and service at the pool was intermittent. I wouldn’t stay again! This is in no way a resort as they claim to be. The property is mismanaged. I have to give zero stars because that’s what my stay deserves after the aggravation day after day. "

" Great view and room. Awesome staff! "

"The pool was too cold to use still. The rooms could have been much cleaner. Use of bleach around the bathroom floors, tub and sink would help. The carpets would benefit greatly from shampooing. "

"Nice place to stay"

"Toilet was clogged upon arrival. Asked for assistance and was told to come an get the plunger! After working 14 hours and the same the next day, I have to be a plumber! Front desk just laughed."

"Building is old and needs to be remodeled. No elevator to the second floor and no electrical plug on one side of the bed for my cpap. That was a big problem. TV remote worked only part of the time. Bed and pillows were good as was the shower, but was really old looking."

"Super clean room, comfortable bed. Friendly and helpful staff"

"The room was very nice and clean. The staff were friendly and helpful. The hotel is nice, but the outside is dark and unkept when driving to it from the main road. I suspect the unkept property is not owned by the hotel. It's unfortunate that the surrounding area does not take care of the property since the hotel has a nice appearance."