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Reviews of Holiday Inn Killeen Fort Hood, an IHG Hotel

3 out of 5
Holiday Inn Killeen Fort Hood, an IHG Hotel
300 E Central Texas Expy, Killeen, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 214 out of 485 reviews" "
Rating 8 - Good. 133 out of 485 reviews" "
Rating 6 - Okay. 65 out of 485 reviews" "
Rating 4 - Poor. 29 out of 485 reviews" "
Rating 2 - Terrible. 44 out of 485 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is nice
Stayed 2 nights in Apr 2024

8/10 Good

Chuquita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great location for restaurants, grocery stores and retail shopping.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you, Chuquita, for taking the time to share your experience at our hotel. I'm delighted that our hotel and staff was able to provide you with an excellent stay. I would hope the next time you're in town you will visit us again at Holiday Inn Killeen.

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, clean and smells great! Quiet room, no disturbances.
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you, Sheri for taking the time to share your experience at our hotel. I'm delighted that our hotel and staff was able to provide you with an excellent stay. I would hope the next time you're in town you will visit us again at Holiday Inn Killeen.

10/10 Excellent

Julius, Sacramento

Stayed 1 night in Mar 2024
Response from GM on 18 Apr 2024
Thank you, Julius, for taking the time to share your experience at our hotel. I'm delighted that our hotel and staff was able to provide you with an excellent stay. I would hope the next time you're in town you will visit us again at Holiday Inn Killeen.

10/10 Excellent

Monica, Humble

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and hotel is very clean.
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Thank you, Monica for taking the time to share your experience at our hotel. I'm delighted that our hotel and staff was able to provide you with an excellent stay. I would hope the next time you're in town you will visit us again at Holiday Inn Killeen.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Thank you, Pamela for taking the time to share your experience at our hotel. I'm delighted that our hotel and staff was able to provide you with an excellent stay. I would hope the next time you're in town you will visit us again at Holiday Inn Killeen.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, I loved Toilet was broken though Overall great experience
Stayed 2 nights in Feb 2024
Response from GM on 21 Feb 2024
Thank you, David, for taking the time to rate Holiday Inn Killeen. I'm very proud of our staff for providing an excellent experience for you, our guest. I hope you chose to stay with us again the next time you're in the area.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on 26 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn KILLEEN - FORT CAVAZOS AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Ed

Stayed 3 nights in Jan 2024

4/10 Poor

Shelton

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible trip
Weather was very cold and no hot or even warm water for several days.
Stayed 8 nights in Jan 2024

2/10 Terrible

Jeff

Stayed 1 night in Jan 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 21 Feb 2024
Thank you, Maria, for taking the time to rate Holiday Inn Killeen. I'm very proud of our staff for providing an excellent experience for you, our guest. I hope you chose to stay with us again the next time you're in the area.

10/10 Excellent

Zuly

Stayed 1 night in Dec 2023
Response from GM on 21 Feb 2024
Thank you, Zuly, for taking the time to rate Holiday Inn Killeen. I'm very proud of our staff for providing an excellent experience for you, our guest. I hope you chose to stay with us again the next time you're in the area.

10/10 Excellent

Regina

Stayed 1 night in Dec 2023

6/10 Okay

Deanna

It was quiet during the weekend
Stayed 6 nights in Nov 2023

6/10 Okay

Charles

Stayed 1 night in Nov 2023

10/10 Excellent

Calandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable, clean, and, quiet and the staff was friendly
Stayed 2 nights in Nov 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
Thank you so much! Glad you enjoyed yourself!

10/10 Excellent

Suzan

Stayed 1 night in Oct 2023

10/10 Excellent

Shelia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness
Stayed 2 nights in Oct 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
Thank you so much for the excellent review and noting how clean the property is!

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with great friendly service.
Stayed 4 nights in Oct 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
Thank you! We enjoyed your visit!

10/10 Excellent

Laura, Laredo

Stayed 1 night in Oct 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
Thank you for the excellent review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
Wow! Thank you for the excellent review!

2/10 Terrible

Erline

Stayed 1 night in Sep 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
We hope the next time you stay with us that your stay is perfect!

10/10 Excellent

Zenaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
Thank you so much! We appreciate your feedback!

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn Killeen Team on 7 Nov 2023
10 of 10! Thank you so much for the excellent review!

10/10 Excellent

PTG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk help was very courteous, expedient, and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Grenier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. Off Fwy.
Stayed 1 night in Aug 2023
Response from Holiday Inn Killeen Team on 21 Aug 2023
Thank you for the positive review. I hope your travels are always great memories.

6/10 Okay

Carolina

Stayed 2 nights in Aug 2023

6/10 Okay

Palomita

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is clean always but I was disappointed to see the pool dirty and water cloudy. Texas is so hot I was looking forward to go swimming.
Stayed 1 night in Jul 2023
Response from Holiday Inn Killeen Team on 21 Aug 2023
Greetings Palomita- Thank you for taking the time to review your stay at our hotel. I deeply regret your disappointment regarding the pool. Unfortunately, there are times that we choose to close the pool in order to refresh and reset the water levels during the summer. I too am disappointed that you were here during one of those times.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and clean

8/10 Good

anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet, friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities
Team members were professional, knowledgeable, accommodating, kind, friendly, & excellent customer service!!!! The bed was one of the most comfortable beds I’ve slept in! The room was spacious, clean, & quiet. I will definitely stay there again, the next time I’m in need of a room in that area.
Stayed 2 nights in Jun 2023
Response from Candlewood Suites Killeen/Ft. Hood Team on 13 Jun 2023
Lola-Thank you so much for your feedback and thank you for choosing Holiday Inn Killeen Fort Hood! We are truly thankful that you enjoyed your stay. Enjoy your adventures and stay safe!

8/10 Good

Aneisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
What was a very clean hotel. Great location near HEB, Specs.. several other stores. The entrance to the hotel does seem a little odd and can be missed if you aren’t paying close attention.
Stayed 2 nights in May 2023
Response from Holiday Inn Team on 30 May 2023
Aneisha-Thank you so much for your feedback. We are so glad you enjoyed your visit.Safe travels-

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2023
Response from Holiday Inn Team on 30 May 2023
Joseph-Thanks for the input!Safe travels!

8/10 Good

Joyce

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ratings
While traveling i rely a lot on reviews when choosing a hotel. This hotel has good ratings for a reason. The front desk person was pleasant. The hotel was up to date and clean. Beds were comfortable. Made to order breakfast was good tho not free it was a very reasonable price. I would stay here again.
Stayed 1 night in Mar 2023

2/10 Terrible

Brandon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and ready. Check in was simple and staff were pleasant to speak with.
Stayed 2 nights in Mar 2023

6/10 Okay

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was maintain like it should be

10/10 Excellent

Carlos

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in Oct 2022

8/10 Good

Yvelises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Lee

Stayed 1 night in Sep 2022

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
There was nothing special or unique about the hotel. Due to the remodeling taking place, I couldn't see much. We didn't spend much time at the hotel. We were in town for a special event, so it served it's purpose.
Stayed 1 night in Aug 2022

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Carla, Lawton

Stayed 1 night in Jul 2022

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice while visiting my son at FT Hood. Great place , convenient and friendly. Thanks
Stayed 6 nights in Jun 2022

8/10 Good

sharmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Very pleasant staff Felt very comfortable in room
Stayed 1 night in May 2022