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M Apartments & Hotel

3.5 star property
Indulge in luxury as you sip your coffee by the pool or treat yourself to fine dining after work.

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M Apartments & Hotel is where luxury meets convenience. Treat yourself to a rejuvenating massage at the spa, take a refreshing dip in one of the 2 outdoor pools or children's pool, and stay connected with free in-room WiFi. Savor fine dining at The Restaurant and unwind with dry cleaning/laundry services and concierge services.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 12:30 AM

Late check-in subject to availability

Check-out

Check-out before 2:00 PM

Late check-out subject to availability

Late check-out fee: 50 per cent of room rate

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 50
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (up to 15 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: USD 100
  • Valentine's Day (14 February) Gala Dinner per child: USD 50 (up to 15 years old)

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: 50 per cent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Frequently asked questions

Does M Apartments & Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:30 AM to 10:00 PM.

Is M Apartments & Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at M Apartments & Hotel?

Check-in start time: 12:30 PM; check-in end time: 12:30 AM. Late check-in is available during limited hours.

What time is check-out at M Apartments & Hotel?

Checkout is at 2:00 PM. Late check-out is available for a 50% fee (subject to availability).

Where is M Apartments & Hotel located?

Situated in Kigali, this hotel is within 2 miles (3 km) of Union Trade Center, Gikondo Market and Kandt House Museum of Natural History. Ntarama Church and Kigali Business Centre are also within 3 miles (5 km).

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Reviews

Reviews

6.0

8.0

Cleanliness

8.0

Amenities

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 1 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified

6/10 Okay

Dobbie

Liked: Staff & service
The hotel was average compared to some of the hotels in the area. The breakfast menu could use some improvements. The staff was friendly and very helpful the location of the hotel was good central to many other amenities.
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Verified traveller

SCARY EXPERIENCE

We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .
Stayed 4 nights in Jun 2022
Verified

10/10 Excellent

ZerONE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022