Suite, 1 Bedroom

Reviews of Number 21 by DBI

4 out of 5
Number 21 by DBI
21 Petra Sahaidachnoho Street., Kyiv, Kiev

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 92 reviews" "
Rating 8 - Good. 33 out of 92 reviews" "
Rating 6 - Okay. 9 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is a wonderful place to say. Very friendly and helpful staff.
Stayed 11 nights in Oct 2021

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, affordable hotel at a great location
Cozy, moderate hotel at a great location in Podil. Easy walk to Poshtova Square, the Dnipro river, St. Andrews’s Descent, and the funicular which takes you to St. Michael’s and St. Sophia’s. Serghei, the front desk manager, was helpful, attentive, and gave us great dinner recommendations.
Stayed 2 nights in Aug 2021

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property. Almost all my activities were a reasonsble walk away. Breakfasts wete satisfying
Stayed 10 nights in Jul 2021

10/10 Excellent

Pepe

Stayed 3 nights in Jun 2021
Response from Best regards, Yulia Boychuk Hotel Manager on 30 Jun 2021
Dear Pepe, Warm greetings from Number 21 by DBI! Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to read that you enjoyed the location of our hotel. Delivering warm hospitality service to our guests is our main goal. Looking forward to welcoming you back to Number 21 by DBI!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always warm and friendly. Room serviced on request. Very nice location easy to get around to all the nearby sites.
Stayed 4 nights in Jan 2021

10/10 Excellent

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The bathtub's shower hose was very leaky and would cause a lot of water to spill to the floor during a shower.
Stayed 2 nights in Dec 2019
Response from Vitalia on 24 Dec 2019
Thanks for your feedback, we will do our best to make your disappointments disappear.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, very clean and tidy. The all personel are kind and friendly. Highly recommend!
Stayed 4 nights in Nov 2019
Response from Vitalia on 24 Dec 2019
Thanks for the feedback, we are trying for you!

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Love the hotel and it's location. Stayed in the Cathedral Suite and loved it. Staff is awesome.
Stayed 9 nights in Sep 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Good, not Great.
I thought the picture was from my room, but I found out my room was smaller and had an angled ceiling on one side. The staff was great from checking in to checking out and spoke good english.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 4 nights in Jun 2019
Response from Anastasiya on 23 Jun 2019
Dear Ser / Madam Warm greetings from Number 21 by DBI! Thank you very much for having taken the time to write the feedback about your experience at our hotel. It is a pleasure to see that you enjoyed everything during your stay at our hotel. Your valuable complimenting words have been shared with our team. Looking forward to welcoming you back to Number 21 by DBI! Best regards, Hotel Manager

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great manager, Anastasia
Stayed 4 nights in Apr 2019
Response from Anastasiya on 13 Jun 2019
Dear Hilario It is pleaser for us to get such positive review. It is very important for us. It gives us inspiration and confidence that we are on the right way. Also, I would like to thank you personaly and hope to see you again in our hotel. With best regards Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A very charming hotel. It is in a good location. Staff were very helpful.
Stayed 3 nights in Dec 2018
Response from Number 21 Team on 7 Dec 2018
Dear Guest! Thank you for your kind review! We will be very proud to welcome you again at our hotel! Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place for a short stay, I would defenetly come back to 21 again.
Stayed 3 nights in Dec 2018
Response from Number 21 Team on 10 Dec 2018
Dear Guest! Thank you for your awesome review! We were very happy to have you as our guest and will be proud to welcome you again! Have a nice day!

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018
Response from Number 21 Team on 20 Nov 2018
Dear Guest! Thank you for your kind review! We will be very happy to welcome you again at our hotel! Have a nice day!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 7 nights in Nov 2018
Response from Number 21 Team on 15 Nov 2018
Dear Guest! Thank you for your review! Have a nice day!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018
Response from Number 21 Team on 16 Oct 2018
Dear Guest! Thank you for your feedback! Have a nice day!

10/10 Excellent

H, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near center. Very reasonably oriced. Good breakfast. My favorite hotel in Kyiv.
Stayed 3 nights in Oct 2018
Response from Number 21 Team on 11 Oct 2018
Dear Guest! We are very happy to receive such a kind review from you! We will be proud to welcome you again at our hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden hotel gem in Podil
Stayed 4 nights in Sep 2018
Response from Number 21 Team on 5 Oct 2018
Dear Guest! Thank you for your sparkling review! Will be proud to welcome you at our hotel again! Number 21 Team

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Number 21 Team on 16 Oct 2018
Dear Guest! Thank you for your feedback! Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Number 21 Team on 3 Aug 2018
Dear Guest! Thank you for your kind review! We will be proud to welcome you again! Have a nice day!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Number 21 Team on 2 Jul 2018
Dear Alan! We really appreciate your kind feedback! We will always be happy to welcome you at Number 21! Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but friendly
Quite dated and in room facilities are non existent. Would be nice to have tea/coffee making facilities and additional bathroom complimeraries such as shower gel and moisturiser. Located centrally,ideal for sights and museums. Staff are friendly and work hard to keep you happy
Stayed 2 nights in May 2018
Response from Nataliia on 21 May 2018
Thank you for your feedback! Your opinion and comfort are very important to us. Hope to see you soon in our hotel number 21 Have a lovely day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to river and several attractions
Stayed 6 nights in May 2018
Response from Nataliia on 15 May 2018
Good evening We are happy that you like our hotel) Indeed the location is fabolous! Hope to see you again at Hotel number 21 Have a great day!

10/10 Excellent

Daniel, Glen Burnie, MD USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel so far
My first impressions that it’s going to be a great stay friendly check in
Stayed 1 night in Mar 2018
Response from Hotel Manager on 23 Mar 2018
Dear Daniel, thank you very much for the feedback. I am happy to hear that you enjoyed your stay with us. Hope to see you again among our guests in the nearest future. Best regards, Elena

6/10 Okay

shuko

Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful hotel staff while poor room conditions
My stay in Kiev with my brother was amazing and enjoyable. I need to evaluate separately about the hotel condition and staff working there. The staff working there was helpful, friendly, amicable and kind. Wonderful people. I am disappointed by the room conditions such as very small, old (carpet was old), no- heating equipment on the wall working (later staff brought portable heating). If the hotel were 2 or 3 stars, it is understandable, but paying pretty good money for 4 stars hotel in Kiev, it was disappointing. The location was good, walking distance from Metro.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
This hotel is located in Podol district of Kiev - old historic area...very close to riverbank and subway station, minutes away from central street. It's surrounded by many restaurants. The suite room was spacious, clean with large bathroom. Hotel provides breakfast delivery to your room . You have to pre-order it the night prior. Very pleasant stay . Would stay again.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome apartment
Amazing apartment for the family, beautiful, great location, truly awesome.
Stayed 1 night in Jul 2017
We greatly appreciate customers who take time to let us know of their complimentary remarks. Thank you and best regards. General Manager Impressa Hotel Tymchenko Nataly

10/10 Excellent

Howard, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great area
I have been coming to this hotel for many years now because I am always treated well.
Stayed 27 nights in Jun 2017
Response from olga2001 on 28 Aug 2017
e sincerely appreciate your taking the time to make these fine comments. Tnank you We are waiting for you at Impressa Hotel. General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd gladly stay again ...
The Impressa is a boutique hotel in Podil, a very touristy part of Kiev. It is close to Poshtova Ploshcha metro station and the bottom of Kiev's famous funicular, which is an inexpensive way to save yourself a steep climb towards many of Kiev's other attractions. It is close to the Dnieper River and the string of parklands that line the river bank. The hotel is well maintained and very comfortable. Rooms are reasonably spacious and the beds comfortable. (I had 2 bookings which were contiguous, but had to move rooms, so I can speak of 2 different rooms.) Just a tip though - a room at the back is much quieter than a front room, which faces the street. On weekends in particular, this area is very busy until well into the night. There are many restaurants in the street. Having said that, with windows closed, the noise did not bother me. Reception staff speak English and all staff that I had contact with were very friendly and gave excellent service. There is no restaurant in the hotel, so breakfast has to be ordered the night before and is delivered to the room. There is a good choice of food and drink and I found all breakfasts that I had to be filling and delicious. Hot meals did arrive hot. I can recommend the Ukrainian pancakes with warm jam and sour cream.Delicious!! I enjoyed my time staying at the Impressa and will stay there again if I return to Kiev. It's a really nice small hotel.
I sincerely appreciate your tking the time to make these fine comments. It is always a pleasure to receive such a letter. Your cooments encourage us to provide the best service. Best regards. Tymchenko Nataly

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located boutique hotel
I stayed for over a week at this very pleasant hotel. Situated close to the foot of the funicular and the metro, the Impressa is a handy base from which to see Kiev. Reception staff speak English well. Non-English speaking stsff were always eager to please. Rooms are well furnished and comfortable. My bed was very comfortable and I slept well. When I return to Kiev, I woll book here again

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive staff good location
We stayed here for a recent visit to Eurovision in Kiev. The hotel arranged two transfers for us as we arrived into two different airports which were successful. We checked in and everything was ready for us. However despite there being three of us and when we booked saying it was free breakfast we were told that we could only have one free breakfast per day. It was 5 euros for more breakfast so we didn't bother and instead ordered one breakfast per day which was delivered to the room at a time we specified and was fine. We had a large room as there was three of us we had two beds but they kindly offered us another bed. Room was very clean, decor a little dated. Reception was very efficient they always knew when we arrived back which room we were staying in to give us our key back. The location was very good - right by the funicular - less than 5 minutes walk and 3 UAH to travel up to St Andrews descent. The metro was next to the funicular and 4 UAH and very easy to use. There was a small supermarket on the same street less than 5 minutes walk in the opposite direction to the funicular and a larger supermarket 'Silpo' around 5 minutes walk away - walk the opposite direction to the funicular to the end of the road turn left and it's on the corner. Overall a good stay, great location, attentive staffand good to have a 24 hour reception.

8/10 Good

Özgür, Izmir Turkey

Liked: Cleanliness, staff & service, room comfort
Nice location. Near to center and metro station
Location is good. Stuffs are kind. Metro station is very near. And there are lots of restaurants. Rooms are clean and they are in good condition. Breakfast is coming in your room. And not bad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to important places in Kiev
The Hotel staff are very helpful. The hotel has pleasant furnishings, cozy atmosphere, so, not a sterile place. There used to be a restaurant next door, it was more convenient for having the free breakfast, but it closed. So, breakfast is served in your room or in the conference room, which is okay, I just like having waitresses serve breakfast

6/10 Okay

charles, California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to the Metro station.
Room for two adults and a child was in the roof, no windows, only skylights. Bed comfort was only fair. Bathroom was very clean but the shower was a tight fit even for slim adults and the shower head sprayed over the top of the shower. Staff were courteous. Free bottle of wine for booking the room never showed up. Included breakfast was just OK.

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. And very good staff and services
Great hotel. Very nice experience. I always stay in this hotel when I visit Kiev!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy hotel, close to important areas of down Kiev
staff is very helpful. bring your own cheap plastic shower curtain, as the shower foldable walls, leak at the bottom of the wall, which are above the top of the bath tub. Hard to explain, but obvious after one shower without a shower curtain and the floor outside the tub is somewhat flooded.

8/10 Good

Gord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and safe hotel
staff was helpful and pleasant

8/10 Good

Robert Andersen, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great stay

8/10 Good

Richard, New Hampshire, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in the city center
The staff is friendly, helpful and speak English. There is a restaurant beside the hotel where a very good American style breakfast is served with good choices. The room sizes are adequate, clean and comfortable.

8/10 Good

Travis, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressa is impressive
Service is outstanding, they speak good English. They go over and above to make your stay very enjoyable . Room accommodations are nice,comfortable and very clean. I stayed 30 days and do not have one complaint.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great staff
I have stayed here many times and I like the hotel. This time they were putting in a new restaurant so there was some construction going on but this was temporary.

8/10 Good

Andrews

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great!
My experience initially wasn't that good. I was put in room 101 next to an office, reception toilet, and the reception. No privacy and very noisy. They claimed there were no more rooms to put me in. After I demanded a refund, I was given another room. This room was great. In fact, room 101 should not be assigned to anyone at all, unless it's free.

8/10 Good

Howard, Detroit

Liked: Cleanliness, staff & service, room comfort
Doing construction
I really like this hotel. They are now doing some renovations but except for that this hotel is great. I love the staff and I like the location.

8/10 Good

john, North Carolina, USA

Liked: Cleanliness, staff & service
Great hotel staff and location
Staff is fantastic. Location is really good. Hotel room was only ok Shower leaked all over the floor and soaked my clothes the first day. I had to adjust to this in the future. But the staff was VERY helpful and super nice. Always there to assist. Very attentive to any request. Really one of the better staffs i have found in a hotel in a long time and given that general service in the Ukraine is not usually that good, this was a very pleasant surprise

10/10 Excellent

guy, Sharjah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Kiev
I stayed in 3 hotels in Kiev in 5 nights. Next trip will only stay in 1 Hotel Impressa. Small boutique hotel, friendly staff and great location. Eacy Access. Try book room 206, it has a terrace.

10/10 Excellent

David Bauer, Lino Lakes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great hotel
I liked everything about my stay. the location is excellent. the street is fun and lively and parks are just a short walk away. there are stairs in the hotel and the metro causes a deep rumbling every few minutes. These might concern others, but I was okay. WiFi was good and staff was very helpful.

8/10 Good

L, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and location
Great location and friendly hotel personal! Perfect location but the sofa bed was really squeaky and uncomfortable.