Banquet hall

Reviews of Dromhall Hotel

4 out of 5
Dromhall Hotel
Muckross Road, Killarney, Kerry

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 543 reviews" "
Rating 8 - Good. 178 out of 543 reviews" "
Rating 6 - Okay. 49 out of 543 reviews" "
Rating 4 - Poor. 17 out of 543 reviews" "
Rating 2 - Terrible. 4 out of 543 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Adrian

Liked: Staff & service
Didn't live up to the hype as advertised.
Overdated rooms with a " mountain view " and mostly a petrol station. Windows had a draft coming in all night and the shower was unusable as the ground of it was filthy with year old stains. The pool area and locker rooms were good. One thing that wasn't noted is that the pool area is shared with a sister hotel and you must leave the hotel building. I had high hopes for this hotel but unfortunately I don't believe it is up to the standard as the star rating claims to be. unfortunately I can't add the photos down below
Stayed 1 night in Dec 2023
Response from Dromhall Hotel Killarney on 21 Dec 2023
Thank you Adrian for your feedback, naturally I am disappointed that you didn't enjoy your stay with us the level we are accustomed to. Our website clearly states regarding the pool and we offer partial mountain views. Our 4* rating is adjudicated every year by a governing body who oversee these ratings. I am so disappointed you didn't enjoy your time with us and best wishes for the future.

10/10 Excellent

Claire

Travelled with family
Liked: Property conditions & facilities
I went there in party of 10 to celebrate my parents in law 65th wedding anniversary- the staff were all very helpful considering how to best cater for a 93 year old couple, their family and a dog. A great stay and meal had by all.
Stayed 1 night in Nov 2023
Response from Dromhall Hotel Killarney on 21 Dec 2023
Thank you Claire, delighted to read your complimentary review., really appreciate you taking the time to post.

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely restaurant for breakfast which was served to order. Breakfasts were excellent quality with plenty of choice. Staff very pleasant and helpful. Bar food hit and miss, some meals better than others. Bed ver comfortable lots of counter space in bathroom for toiletries and excellent shower. Fresh water provided every day. Stunning staircase, loved the decor throughout hotel.
Stayed 4 nights in Oct 2023
Response from Dromhall Hotel Killarney on 21 Dec 2023
Thank you Lesley for your review, I am delighted that many aspects of you stay were to your satisfaction. I am naturally disappointed that you felt the bar food was patchy but we will discuss with the team and review.I appreciate your find feedback for the hotel, rooms and lobby.

10/10 Excellent

DEWAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful stay close to everything
Stayed 1 night in Oct 2023
Response from Dromhall Hotel Killarney on 14 Nov 2023
Thank you for your high rating

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great base for seeing the sights of the southwest in Killarney National Park,on the Ring of Kerry, and the Dingle peninsula. Not really convenient to town center but also not horribly far. Killarney itself isn’t much to see after a few hours anyway. Great breakfast for €20.
Stayed 3 nights in Oct 2023
Response from Dromhall Hotel Killarney on 14 Nov 2023
Thank you Thomas for your review and I am so happy you gave us such a top class rating. Our location and proximity to town has been a real pleaser for guests over the years so naturally I am disappointed you didn't feel the same.Once again I thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dromhall Hotel is a fabulous hotel, easy access to town, just a few minutes walk. Lovely breakfast cooked fresh. Extremely clean and comfortable , bed was just so comfortable .
Stayed 2 nights in Oct 2023
Response from Dromhall Hotel Killarney on 14 Nov 2023
Dear guest, thank you so much for your wonderful review, I am delighted you enjoyed your stay with us so much and that many aspects of your stay were to your liking including the location and ease of access to town centre. Our breakfast service is a winner with guests and the cooked to order option is always so pleasing for our guests. We appreciate your feedback.

10/10 Excellent

Sherie

Stayed 2 nights in Oct 2023
Response from Dromhall Hotel Killarney on 14 Nov 2023
Thank you Sherie for your high rating review. We are delighted you enjoyed your stay so much with us at Dromhall.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I (from the U.S. and in our 50s) stayed two nights at the Dromhall and would absolutely recommend it. The room was spacious, comfortable and clean, the bathroom was modern and the shower had better water pressure than anyplace else I’ve stayed in Ireland. The staff was gracious and welcoming, the breakfast was great, and the hotel is an easy walk from Killarney House and Gardens and the High Street shopping district. Will absolutely stay there again on our next trip.
Stayed 2 nights in Oct 2023
Response from Dromhall Hotel Killarney. on 10 Oct 2023
Thank you John for your wonderful review, we are delighted that you enjoyed such a wonderful stay with us & thrilled with your recommendation. We look forward to welcoming yo u again sometime in the future.Kind Regards,Bernadette Randles.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dromhall Hotel Killarney. on 10 Oct 2023
Thank you Christopher for your high rating.

10/10 Excellent

anne

Stayed 1 night in Sep 2023
Response from Dromhall Hotel Killarney. on 10 Oct 2023
Thank you Anne for your wonderful review.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a short walk from the downtown area so it was quiet at night but easy to get to the action. Everything about the hotel was excellent but it’s important to know there’s no air conditioning. The weather was mild for our stay and a fan is provided in the room, but I could imagine it gets very hot and humid for some especially in the summer months.
Stayed 2 nights in Sep 2023
Response from Dromhall Hotel Killarney. on 10 Oct 2023
Thank you Emily for your review, we appreciate your wonderful review.

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable bed and pillows.. good food.. great location!
Stayed 2 nights in Sep 2023
Response from Dromhall Hotel Killarney on 10 Oct 2023
Thank you Roberta, I am delighted with your feedback

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dromhall Hotel Killarney. on 1 Sept 2023
Thank you Vanessa for your high rating

4/10 Poor

Nancy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When we arrived at 8:30 restaurant was closing. No room service, we had to go across the street to a grocery store. The pool and sauna also closes at 9:00. The said it opens at 8:00am, but staff did not show up in the morning and it was closed. We were disappointed. The staff really didn’t seem concerned about these inconveniences. It was extremely pretty and comfortable beds, but would not recommend if you are travelling and arriving late.
Stayed 1 night in Jul 2023
Response from Dromhall Hotel Killarney. on 4 Aug 2023
Dear Nancy, Thank you for taking the time to post your review following your stay with us at Dromhall.Let me firstly point out our bar and brasserie serves food until 9pm daily, in addition to a room service menu, so there seems to be some miscommunication regarding timings and information.Our leisure centre closes at 9pm as despite many years in the industry there is v minimal requirement for such facilities post 9pmRegarding the late opening, I think this was the first time in our memory that the pool attendant was late for work, its so unfortunate it happened when you were waiting to use the facility and we do apologise for this rare occurrence.I am delighted our beds and their comfort were a source of satisfaction.We appreciate your feedback.

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness
The room was ok, the breakfast was not good. It also smelled funny in the public areas. Wish I had spent a little more and stayed at a nicer place.
Stayed 2 nights in Jul 2023
Response from Dromhall Hotel Killarney. on 1 Aug 2023
Dear Shannon, thank you for posting your comments, naturally I am very disappointed that you didn't enjoy your stay to the fullest with us and surprised with your comments regarding our rooms and breakfast, both areas which receive continuously positive and complimentary feedback. The odour issue is certainly very odd and I don't think this has even been mentioned before so again I am unsure what the issue was.We appreciate your review and will discuss with the teams.Thank YouBernadette Randles.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Dromhall Hotel Killarney. on 18 Jul 2023
Thank you Lauren for your wonderful rating

10/10 Excellent

Ashley, Peabody

Stayed 1 night in Jul 2023
Response from Dromhall Hotel Killarney. on 4 Aug 2023
Thank you Ashley for your recommendation.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Dromhall Hotel Killarney. on 12 Jul 2023
Thank you Kim for your wonderful feedback.

8/10 Good

Brittany

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was a great place to stay in a very convenient proximity to down town. I wish we would have stayed longer! The breakfast was the best we had the entire time in Ireland. I only wish they had air conditioning in the room - but they did have a fan if you needed it.
Stayed 1 night in Jun 2023
Response from Dromhall Hotel Killarney. on 12 Jul 2023
Thank you Brittany for your wonderful feedback - I am delighted you enjoyed your time with us so much.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to fault. Location was great, service was good, room was better than we thought it was going to be. Comfy beds, great nights sleep. Would definitely stay again.
Stayed 1 night in May 2023
Response from Dromhall Hotel Killarney. on 30 May 2023
Dear Daniel,Thank you for your feedback and I am delighted you enjoyed your stay with us at Dromhall. We appreciate your recommendation.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
I can’t believe how great this hotel was. It really felt like a luxury 5 star experience, and for the price it was an incredible deal. The staff was super friendly, helpful, and accommodating. The room was really nice, the food at the restaurant was pretty good too. One note about Killarney - traveling to or from Killarney by public transportation is a nightmare. You should absolutely rent a car or hire a driver to travel here. The only other option is local busses which are not great - if they show up at all. And if you have a car you can drive around the ring of Kerry and see some amazing views and some quaint Irish villages. Highly recommend taking a tour through the Gap of Dunloe while you stay here.
Stayed 2 nights in May 2023
Response from Dromhall Hotel Killarney. on 12 May 2023
Thank you Joseph for your wonderful review, I am delighted you enjoyed such a wonderful stay with us at Randles and I am particularly pleased with your comments for our team. Killarney is serviced by train and also we are 15 mins approx by car / taxi from Kerry airport.We agree the tour through the gap is something special.Thank you for your feedback.

10/10 Excellent

Mary

Stayed 1 night in May 2023
Response from Dromhall Hotel Killarney. on 10 May 2023
Thank you Mary.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Dromhall Hotel Killarney. on 27 Apr 2023
Thank you Jean for your high rating.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff.
Stayed 3 nights in Apr 2023
Response from Dromhall Hotel Killarney. on 20 Apr 2023
Thank you Thomas for your high rating.

10/10 Excellent

Trish

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Dromhall Hotel Killarney. on 8 May 2023
Thank you Trish for your high rating

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Enjoyable comfortable stay close to everything in Killarney
Stayed 2 nights in Mar 2023
Response from Dromhall Hotel Killarney. on 20 Apr 2023
Thank you Michael for your review and I am delighted you enjoyed a comfortable stay with us and we appreciate your high rating.

2/10 Terrible

Avril

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No sleep
Friendly staff on check in. Good food in bar, but then we had noise from 1130-1230am on first night in our room from othwr guest bedrooms. We ignored as it was paddy’s wknd. 2nd night partying from 1130-4am loud music kids running up and down hallway. Complained to reception. They came up talked to guest who were quiet for 10 mins then started again. Switching rooms and playing loud music and singing. Security staff never returned to check on the noise levels which Remained until 4am. Gave up after repeated calls to reception with no answer. Won’t be staying here again.
Stayed 2 nights in Mar 2023
Response from Bernadette Randles - Owner. on 21 Mar 2023
Hello Avril, thank you for posting your review. Naturally I am very disappointed that your stay wasn't to the level our guests have become accustomed to. While we can't always control the behaviour of other guests, we do have measures in place to deal with any noise disturbances, however we will review with the team the incident and night in question. Our night porter is on duty to deal with such disturbances and does attend when alerted.As you will see from the various other reviews on here that our standard and service is usually excellent, but I am sorry that the behaviour of other guests impacted your stay so much.We do hope you will rethink and give us another chance in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent from check in early to most comfy bed very calm ambience around the place
Stayed 1 night in Mar 2023
Response from Dromhall Hotel Killarney. on 21 Mar 2023
Thank you Carol for your wonderful review, we are delighted you enjoyed your stay so much with us.

10/10 Excellent

Jaroslaw

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We spent lovely time in hotel.We enjoyed swimming pool and beautiful food in the bar .Nice room with very comfy beds and mountain view.Close enough to city centre. I really recommended this hotel !
Stayed 1 night in Jan 2023
Response from Dromhall Hotel Killarney. on 30 Jan 2023
Thank you Jarslaw, we are delighted you had such wonderful time with us. We and thrilled with your fine feedback and high praise.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We had a very quick overnight stay, but we were really impressed with this hotel. The staff were very friendly. We had a deluxe king room and it was very spacious and the bed was the comfiest hotel bed ever! The hotel decor is gorgeous. Great location, only 5 minute walk to town centre. We will definitely return
Stayed 1 night in Dec 2022
Response from Dromhall Hotel Killarney. on 30 Jan 2023
Thank you Emma for your wonderful review. We are delighted you enjoyed such a pleasant stay with us. We are thrilled with your comments for our beds, decor and of course our staff. We hope to welcome you back for a longer stay next time!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2022
Response from Dromhall Hotel Killarney. on 30 Jan 2023
Thank you Patrick for your wonderful rating.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Dromhall Hotel Killarney. on 30 Jan 2023
Thanks Sean for your superb rating.

10/10 Excellent

Bridgette

Stayed 1 night in Oct 2022

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Alissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice restaurant. Bed was a bit too firm, but I’ve found hotels in Ireland don’t have very comfortable beds in general. Breakfast was good and sufficient. The location was convenient and walkable to pubs and shopping area. Staff was welcoming and friendly.
Stayed 2 nights in Sep 2022
Response from Dromhall Hotel Killarney. on 3 Oct 2022
Thank you Alissa for your feedback, we appreciate your review.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother and i recently stayed here during our first trip to Ireland. The hotel staff was always very pleasant and helpful. The room we stayed in was beautiful and felt like staying in someones home. The room was clean and cozy. Would highly recommend if you're in Killarney.
Stayed 2 nights in Sep 2022
Response from Dromhall Hotel Killarney. on 3 Oct 2022
Thank you Kristin for your wonderful review.

6/10 Okay

Laura

Travelled with partner
Property is located about 10 minute walk to main area of Killarney. Area was noisy if you were on the front of the hotel. Ask for back of hotel if possible.
Stayed 1 night in Sep 2022
Response from Dromhall Hotel Killarney. on 3 Oct 2022
Thank you Laura for your feedback.

6/10 Okay

Susan

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful overnight stay, would definitely stay again
Stayed 1 night in Aug 2022
Response from Dromhall Hotel Killarney. on 5 Sept 2022
Thank you so much Catherine for your lovely words.

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and very central. Friendly staff and the place is super clean. And for the heatwave they had left a fan in our room which was so thoughtful. Can’t wait to go back
Stayed 1 night in Aug 2022
Response from Dromhall Hotel Killarney on 16 Aug 2022
Thank you Susanna for your most wonderful and kind review. We are thrilled you enjoyed your stay with us so much.

10/10 Excellent

YARON

Stayed 2 nights in Aug 2022
Response from Dromhall Hotel Killarney on 16 Aug 2022
Thank you Yaron, delighted you enjoyed your stay with us.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Comfortable bed. Nice room helpful staff. Would stay there again
Stayed 2 nights in Jul 2022
Response from Dromhall Hotel Killarney on 5 Aug 2022
Thank you Maureen for your wonderful comments. Delighted you enjoyed your stay.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Dromhall Hotel Killarney. on 28 Jul 2022
Thank you Heather

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great and beautiful property. Quiet area which was nice since we left Our windows open during the night. Efficient check in and out of the room.
Stayed 1 night in Jul 2022
Response from Dromhall Hotel Killarney. on 13 Jul 2022
Thank you Christine for your wonderful review, we are thrilled you enjoyed such a great stay at Dromhall

8/10 Good

Danille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Jun 2022
Response from Dromhall Hotel Killarney on 29 Jun 2022
Thank you Danielle for your feedback.

10/10 Excellent

Gia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Dromhall Hotel Killarney on 23 Jun 2022
Thank you Gia

8/10 Good

Lacey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Great location and nice hotel. Walkable to main part of town. Comfy bed. Friendly staff. Cons: We found the room to be hot and the little fan provided didn’t help much. There was a glass we bought as a souvenir removed from the room during cleaning and we didn’t realize until after we left that it wasn’t with us. Honest mistake but the hotel expected us to pay for the shipping to get it back to us, which was disappointing.
Stayed 2 nights in Jun 2022
Response from Dromhall Hotel Killarney on 22 Jun 2022
Hello Lacey, thank you for your review, I am happy that you found our location to be great and our hotel nice. Regarding the glass it was accidently removed during the cleaning with other hotel glasses and items that were empty in the room, which was an honest mistake on our part also. We did respond asap to you and were more that happy to ship to Dublin to you but as we could not guarantee it would at your destination by your intended check out you decided against us posting to you. I am sorry that this was source of disappointment for you, it was never our intention to cause disappointment.

8/10 Good

Craig

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Dromhall Hotel Killarney on 3 May 2022
Thank you for such a great rating.

10/10 Excellent

Elizabeth L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality and value; best home away from home!
Road trip through Ireland, this hotel by far the best! Friendly relaxing environment, food was delicious, rooms very comfortable, for the price the best value. If you are staying in Killarney, this should be your top choice!
Stayed 1 night in Mar 2022
Response from Dromhall Hotel Killarney on 3 May 2022
Thank you Elizabeth, delighted to read your wonderful review and thrilled you had such a great time with us. We appreciate your feedback.