Indoor pool

Reviews of Rowhill Grange Hotel & Utopia Spa

4 out of 5
Rowhill Grange Hotel & Utopia Spa
Top Dartford Road, Wilmington, Nr Dartford, Dartford, England

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 328 reviews" "
Rating 8 - Good. 84 out of 328 reviews" "
Rating 6 - Okay. 37 out of 328 reviews" "
Rating 4 - Poor. 15 out of 328 reviews" "
Rating 2 - Terrible. 16 out of 328 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Everything about the property was lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Pete

Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night visit.
My trip started with a drive down country lanes as the postcode took us to the back of the Hotel and at 9pm was quite a feet. Used the postcode BR8 7SQ instead and that took you to the front gate for entrance. Signage appeared to be non exsistant to find rececption. Not much lighting and three buildings to choose from not as straightforward at night. Staff at reception was fantastic although the 100 pound deposit at the desk was a bit unusual especially when room paid for in full. The room was clean and of good condition although radiator noisy and the bedside light did not work. I was surprised that breakfast was not included and that would be another 40 pounds on top. But that was me not reading the booking properly as was a last min urgent trip. All in all a nice place but had no time to enjoy facilities so cant comment on them.
Stayed 1 night in Dec 2023

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Derek

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023

2/10 Terrible

Camilla

Business traveller
Disliked: Staff & service, room comfort
Not happy with the fact that this hotel charge you £100 up on the check in and you need to wait over 5 days to get your money back, and yes is not a deposit like all the other hotels do in UK, they really charge you the money and then you new to wait to get it back… no sense but not satisfied at all.
Stayed 1 night in Sep 2023
Response from Stevie on 6 Oct 2023
Dear Camilla, Thank you for your feedback following your recent stay with us. Our main priority is to provide our guests with a high level of services and facilities during their break with us, so I am disappointed to understand that we did not exceed your expectations in some areas. Please know a refundable deposit is a requirement upon check in if your room has been pre paid before arrival to the hotel. This refundable deposit of 100.00 is taken to cover any extras as guest may charge to their room throughout their stay. As you can appreciate, if any damages are made to the room or we find a guest to be smoking, this will us to restore the room to a smoke free and a resalable condition. At the point of check in, the reasons for taking a 100.00 deposit is displayed on the registration card that you would have signed before making the payment. If you require a scan of your registration card, I will be happy to supply this for you. lastly, please know that all hotels are different and have different policies. Therefore a payment may vary depending on where you choose to stay. With our refunds, we do recommend allowing up to 5 workings days to show back in your account, as this would provided enough time for the refund to show in your account. Your feedback is very valuable to us and will be shared with the relevant department managers. We hope to welcome you back Rowhill Grange Hotel & Utopia Spa on another occasion soon.Kind Regards,StevieGuest Services Supervisor

10/10 Excellent

Harjinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very polite and checked us in quickly. Maisey was particulary friendly and we were very pleased with the SPA facilites at the property. The room we stayed in was very clean and well presented and the we will definitely return here when we next plan a relaxing night away.
Stayed 1 night in Sep 2023

4/10 Poor

Henry

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Didnt use the dining area but suoerb hotel and staff..
Stayed 1 night in Sep 2023

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Lots of issues with spa booking and no apology’s or consideration given
Stayed 1 night in Aug 2023

6/10 Okay

Cheryl

Liked: Staff & service
Busy Spa Hotel
The reception and restaurant staff were very helpful and the bar food was generally good quality. Unfortunately I did not like the bedroom or bathroom. The spa was very busy due to day visitors and the changing room floor was slippery due to excess water. I informed the spa reception staff twice about the slippery floor. I liked the relaxation room and the hotel grounds are lovely to walk around with many mature trees.
Stayed 2 nights in Aug 2023
Response from Rowhill Grange on 20 Aug 2023
Dear Cheryl,Thank you for your review, I am sorry to hear some aspects of your stay did not meet expectations. I shall ensure your comments are passed onto the relevant department managers.Kind Regards,Rowhill Grange

2/10 Terrible

Tony

Stayed 1 night in Jul 2023
Response from Rowhill Grange on 20 Aug 2023
Dear Tony,I'm sorry to see your low score for your recent stay with us. please feel free to provide any further details of your experience.Kind Regards,Rowhill Grange

10/10 Excellent

Khaledur

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Rowhill Grange on 20 Aug 2023
Thank you for your 5 * review. We hope to welcome you back soon.Kind RegardsRowhill Grange

10/10 Excellent

Danielle

Stayed 1 night in Jul 2023
Response from Rowhill Grange on 20 Aug 2023
Thank you for your 5 * review. We hope to welcome you back soon.Kind RegardsRowhill Grange

10/10 Excellent

Debbie

Stayed 1 night in Jul 2023
Response from Rowhill Grange on 20 Aug 2023
Thank you for your 5 * review. We hope to welcome you back soon.Kind RegardsRowhill Grange

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff especially Pheobe the receptionist.
Stayed 1 night in Jul 2023
Response from Rowhill Grange on 20 Aug 2023
Thank you for your 5 * review. We hope to welcome you back soon.Kind RegardsRowhill Grange

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rowhill Grange on 20 Aug 2023
Thank you for your 5 * review. We hope to welcome you back soon.Kind Regards,Rowhill Grange

2/10 Terrible

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Charlotte

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Russel

Stayed 1 night in Jun 2023

10/10 Excellent

Jonathon

Stayed 1 night in May 2023

10/10 Excellent

Sheya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional with a modern twist
In the countryside of Dartford a nice cozy hotel. The hotel is really nice, comfortable and clean. Massive grounds to walk around. Beautiful SPA offering 2 pools, sona, jacuzzi and various treatments. The staff are like one big family each and everyone will go the extra mile to make your stay as comfortable and enjoyable as possible. All in all a very homey atmosphere with a modern touch. Our stay was short but we will definitely be back.
Stayed 1 night in May 2023

8/10 Good

Dionne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay but poor food
I had a lovely time at this hotel did not try the spa but my stay was very pleasant. I would advise not buying food from the hotel as it is very expressive for the postion you get. We odered two 7oz steaks with chips and salad chips was about 10 in all and their fries. Steak was very small and salad to,they have a restaurant on site however if you have a child under 14 like myself you cannot book the restaurant. Rooms are nice and big i had the junior sweet which was amazing for my family.Rooms are clean and bathroom was to the only thing i would say is they need to upgrade the furniture for example headboard in the bedroom is peeling as its old. Overall we had an amazing stay.
Stayed 1 night in Apr 2023

8/10 Good

Tony

Stayed 1 night in Apr 2023
Response from Stevie Janisch on 23 Apr 2023
Dear Thank you for your 4 star review, I was really pleased to see that you enjoyed your visit to the hotel. I am very proud of the team here at Rowhill Grange and will be delighted to share your high scores with them.We look forward to welcoming you back to Rowhill Grange Hotel & Utopia Spa again soon.Kind Regards,StevieGuest Services Supervisor

10/10 Excellent

Renette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant Be Beaten
Been coming to the spa here for years now and this was my first overnight stay. Absolutely amazing.
Stayed 1 night in Apr 2023
Response from Stevie J on 23 Apr 2023
Dear Thank you for your amazing review, I was really pleased to see that you enjoyed your visit to the hotel. I am very proud of the team here at Rowhill Grange and will be delighted to share your high scores with them.We look forward to welcoming you back to Rowhill Grange Hotel & Utopia Spa again soon.Kind Regards,StevieGuest Services Supervisor

10/10 Excellent

Eleni

Stayed 1 night in Mar 2023
Response from Rowhill Grange Hotel on 3 May 2023
Thank you for your 10/10 review.We look forward to welcoming you back soon.Kind Regards,RG's Team

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing spa
Stayed 1 night in Feb 2023
Response from Rowhill Grange Hotel on 6 Feb 2023
Thank you for your 5* review.We hope to welcome you back again soon.Kind Regards,Sophie Front of House Manager

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rowhill Grange Team on 6 Feb 2023
Thank you for taking the time to leave a review.We hope to welcome you back again soon.Kind Regards,Rowhill Grange Team

2/10 Terrible

Charles

Stayed 1 night in Jan 2023
Response from Guest Services Supervisor on 22 Jan 2023
Dear Charles Thank you for completing our survey following your recent stay with us. Our main priority is to provide our guests with a high level of services and facilities during their break with us, so I am disappointed to understand that we did not exceed your expectations in all areas. Your feedback is very valuable to us and we would like to know more about your stay with us. We hope to welcome you back Rowhill Grange Hotel & Utopia Spa on another occasion soon.Kind Regards,StevieGuest Services Supervisor

6/10 Okay

James

Liked: Room comfort
Disliked: Staff & service
Needs an update
This was our 4th time staying at Rowhill Grange and we do feel the hotel and spa has gone slightly down hill and in need of a spruce up. The bar and food service was extremely slow - we waited over an hour for food and it arrived cold. All in all a nice escape but the hotel is questionable as a good 4 star
Stayed 1 night in Dec 2022
Response from Rowhill Grange Team on 6 Feb 2023
Thank you for taking the time to leave a review.Kind RegardsRowhill Grange Team

10/10 Excellent

Marc

Stayed 1 night in Dec 2022
Response from Rowhill Grange Hotel on 10 Dec 2022
Dear Marc,Thank you for your review. We look forward to welcoming you back soon.Kind Regards,SophieFront of House Manager

10/10 Excellent

Jovanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area is amazing! The spa was the best part ever, all the staff was very friendly and helpful
Response from Rowhill Grange Hotel on 10 Dec 2022
Dear Jovanna,Thank you for your 5 * review following your recent experience at Rowhill Grange Hotel & Utopia Spa. We look forward to welcoming you back again soon.Kind Regards,Sophie Front of House Manager

10/10 Excellent

Micheline

Stayed 1 night in Nov 2022

4/10 Poor

Duncan

Stayed 1 night in Nov 2022
Response from Rowhill Grange Hotel on 10 Dec 2022
Dear Duncan,Thank you for your review. We hope to welcome you back soon.Kind Regards,Sophie

10/10 Excellent

Preet

8/10 Good

G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time perfect place for some real R&R very peaceful and the bed was amazing. However the food was disappointing and the windows in my room did not open. I would recommend staying here.
Stayed 1 night in Oct 2022
Response from Rowhill Grange Hotel on 10 Dec 2022
Dear G,Thank you for your 5* review following your recent stay at Rowhill Grange Hotel & Utopia Spa. We are delighted you enjoyed your break with us, and we look forward to welcoming you back soon.Kind Regards,SophieFront of House Manager

2/10 Terrible

Hookerstone

Stayed 1 night in Oct 2022
Response from Rg Hotel on 29 Oct 2022
Dear Hookerstone, I am disappointed to read of your low score and would encourage you to contact us to further discuss your experience. I understand there was a issue with your original room, but that my colleagues complimentary upgraded you to a luxury-king room. I hope to hearing from you.Kind Regards,Rg Hotel

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor food quality, especially room service. Dated room and shower sprayed onto floor.
Stayed 1 night in Sep 2022

10/10 Excellent

Nievettha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience, spa was great. Room was nice and comfortable.
Stayed 1 night in Sep 2022
Response from RG Hotel on 12 Oct 2022
Dear Nievettha,Thank you for your review. I am delighted to read that you enjoyed your time with us, and we hope to welcome you back again soon.Kind Regards,Rowhill Grage Hotel

2/10 Terrible

nina

Disliked: Staff & service, property conditions & facilities
Overpriced and underwhelming
Spa was awful, manager had no idea what she was doing and I had to be refunded in full. The hotel service was slow, the food mediocre, had to send my steak back twice because it was cold. They really need to up their game
Stayed 1 night in Sep 2022

8/10 Good

Kirsty

Stayed 1 night in Sep 2022
Response from RG Team on 25 Sept 2022
Thank you for your rating. We hope to welcome you back again soon.Kind Regards,RG Team

10/10 Excellent

Julie

Stayed 1 night in Aug 2022
Response from RG Team on 25 Sept 2022
Thank you for your 10/10 rating. We hope to welcome you back again soon.Kind Regards,RG Team

10/10 Excellent

jane

Stayed 1 night in Aug 2022
Response from RG Team on 25 Sept 2022
Thank you for your 10/10 rating. We hope to welcome you back again soon.Kind Regards,RG Team

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great staff and relaxing place to stay+ clean every where. The only thing our shower flooded the bathroom/our hall way luckily not the bedroom was allocated a really nice room but had to use the stairs which was difficult for me but once up there lovely. Nice bar good food.
Stayed 1 night in Aug 2022

10/10 Excellent

Naomi

Stayed 1 night in Jul 2022
Response from RG Team on 25 Sept 2022
Thank you for your 10/10 rating. We hope to welcome you back again soon.Kind Regards,RG Team

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from RG Team on 25 Sept 2022
Thank you for your 10/10 rating. We hope to welcome you back again soon.Kind Regards,RG Team