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"Exceptional Staff and service"

"I was on a two week tour of Morocco and stayed one night at the Urban Hotel in Kenitra while visiting a family friend. The check-in process was quick and smooth, and the staff were polite and welcoming throughout the stay. The only disappointing part was the breakfast. We were hoping for a more traditional Moroccan breakfast, but instead it was more of a standard continental buffet you would find in many hotels around the world. They did serve Moroccan tea and there were a couple of cold msemen, which was a nice touch. The breakfast itself was good, just not quite the authentic Moroccan experience we were expecting. I imagine the hotel is mainly catering towards business travellers. But all in all it was a very nice stay"

"Great location but the room was very humid and smelly. Staff was very nice."

"Food was great. Staff extraordinarily helpful. Location very convenient to the main train station where there is an inexpensive shuttle to and from the airport. Normally very quiet, although on one night, around 2 am, city workers spent more than an hour trimming trees on a nearby street with an obnoxiously loud saw!!(not the hotel's fault). "

"Very good generally. Great service nice and tidy. Easy to find. Breakfast was absolutely fantastic and so were the waitering staff. Top staff in the hotel. Highly recommended hotel to stay in Rabat. Near the kasbah old city."

"Pre-arranged for my mother to have a handicap- accessible room and was told upon arrival it would not be available, all rooms were booked. Staff was neither accommodating nor compassionate. "

"This is a gem of a hotel. Modern features do not detract from its historic splendor. The staff is lovely, food varied and well prepared. The rooms are a good size with comfortable beds and lovely decor and details - impecably cleaned by lovely friendly staff. The garden and outdoor terrace / restaurant are also lovely."

"Our bathroom had a little issue with shower draining, everything else was fine"

"Room had a horrible view. Service is not something they care for. Drinks and food took forever and you had to ask many times. Not at the level of other FS properties. Never coming back. Do not come. "