Breakfast, lunch, dinner served; American cuisine

Reviews of Delta Hotels by Marriott Grand Okanagan Resort

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1006 reviews" "
Rating 8 - Good. 235 out of 1006 reviews" "
Rating 6 - Okay. 106 out of 1006 reviews" "
Rating 4 - Poor. 65 out of 1006 reviews" "
Rating 2 - Terrible. 56 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice hotel
Stayed 1 night in Mar 2024
Response from Rooms Operations Manager on 18 Mar 2024
Dear Laurel, Thank you for your kind review. We are delighted that you enjoyed our well-kept accommodations and that your overall experience at Delta Hotels Grand Okanagan Resort was a pleasant one. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rooms Operations Manager on 18 Mar 2024
Dear James, We are thrilled you had an excellent stay at Delta Hotels Grand Okanagan Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next stay with us.Frederick Bussieres, Rooms Operations Manager

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, and space
Stayed 1 night in Mar 2024
Response from Rooms Operations Manager on 18 Mar 2024
Dear Bradley, We are delighted that you enjoyed your recent stay at Delta Hotels Grand Okanagan Resort. Thank you for your comments and for highlighting our location in the heart of wine country and on the shores of the beautiful Okanagan Lake. We loved having you as our guest and look forward to your next visit.Frederick Bussieres, Rooms Operations Manager

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been a birthday special time for me on several occasions. This time when I checked in the lovely young lady Bernice made our stay extra special. When checking in she wished me a lovely stay and i said it already was because it was my birthday. A few minutes after we got in our room Bernice knocked on our door with a lovely birthday dessert and a bottle of wine <3 <3 Well that was just so very sweet and personal. I love staying at this beautiful Resort
Stayed 1 night in Mar 2024
Response from Rooms Operations Manager on 13 Mar 2024
Dear Melanie, We are so happy to hear that the Delta Hotels Grand Okanagan Resort has become your go-to spot for celebrating special birthdays. We are especially thrilled that Bernice made your recent stay extra special and her attentiveness sound absolutely delightful. It is these personal touches that truly elevate a guests'experience, and we are so grateful you took the time to share them. We will be sure to pass on your kind words to Bernice. It was a complete delight hosting your stay, and we look forward to welcoming you back soon.Frederick Bussieres, Rooms Operations Manager

10/10 Excellent

Jon

Stayed 1 night in Mar 2024
Response from Rooms Operations Manager on 6 Mar 2024
Dear Jon, Thank you for sharing your fantastic rating for Delta Hotels Grand Okanagan Resort. We strive to exceed expectations, and we are thrilled to learn that we managed to hit the mark and provide you with an exceptional visit. It was a genuine pleasure to welcome you as our guest, and we look forward to having you stay with us again.Frederick Bussieres, Rooms Operations Manager

8/10 Good

Kamran

Liked: Cleanliness, staff & service
Make sure u get the room in the picture. Even some updated rooms aren't nice. They look old. But after arguing they accommodated me
Stayed 3 nights in Feb 2024
Response from Rooms Operations Manager on 27 Feb 2024
Dear Kamran, Thank you for choosing Delta Hotels Grand Okanagan Resort and for your high rating. We hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We look forward to having the opportunity to welcome you back in the future and provide you with an even better stay.Frederick BussieresRooms Operations Manager

10/10 Excellent

Lauren

Stayed 6 nights in Feb 2024
Response from Rooms Operations Manager on 22 Mar 2024
Dear Lauren, Thank you for choosing to stay with us and for taking the time to leave your rating. We are thrilled to learn that you had a wonderful experience during your stay at Delta Hotels Grand Okanagan Resort. We look forward to the opportunity to welcome you back on your next visit.Frederick Bussieres, Rooms Operations Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing. Efficient, professional, friendly, knowledgeable, and fast acting. I spoke to several during our stay and with just my room number they knew my booking and attended to any needs we had.
Stayed 2 nights in Feb 2024
Response from Rooms Operations Manager on 24 Feb 2024
Dear Tifanny, Thank you for being our guest at Delta Hotels Grand Okanagan Resort. Our goal is to provide every guest with an outstanding experience, and we love knowing we exceeded your expectations. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Kelowna!Frederick BussieresRooms Operations Manager

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility that is close distance to shopping and an assortment of dinning experiences
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 24 Feb 2024
Dear Tasha, Thank you for choosing Delta Hotels Grand Okanagan Resort during your visit to Kelowna. We love knowing you could take advantage of our resort's great location on Okanagan Lake, offering excellent access to many shopping and dining options. We appreciate your kind remarks, and we look forward to your next stay!Frederick BussieresRooms Operations Manager

4/10 Poor

Stanley

Stayed 3 nights in Feb 2024
Response from Rooms Operations Manager on 22 Mar 2024
Dear Stanley, Thank you for your feedback. We are sorry your recent stay fell short of expectations. We strive to deliver exceptional experiences for all guests, and it disappoints us to learn that we missed the mark. We would love another chance to showcase our usual high standards, and we hope you consider staying with us again. Frederick Bussieres, Rooms Operations Manager

2/10 Terrible

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm went off at 6:30 am. Then about a half an hour later a person comes on the loud speaker to say it was a flase alarm. Then 10 minutes later again to say it was a false alarm. I spent $300 for 4 hours of sleep.
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 21 Feb 2024
Dear Michelle, Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off, and that disrupted your sleep. We will convey this appropriately. Thank you again; we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Frederick BussieresRooms Operations Manager

10/10 Excellent

Alexandria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at Hotel Zed and it was awful. We switched to Delta and got a good nights sleep.
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 19 Feb 2024
Dear Alexandria, Thank you for reviewing your stay with us. At Delta Hotels Grand Okanagan Resort, we strive to provide our guests with a comfortable and pleasant stay, and we are delighted to know that we could meet your expectations during your time with us. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Frederick Bussieres,Rooms Operations Manager

10/10 Excellent

Rikki

Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 22 Mar 2024
Dear Rikki, Thank you for taking the time to rate your recent stay. We are thrilled that we exceeded your expectations at Delta Hotels Grand Okanagan Resort, and we look forward to welcoming you back for another exceptional stay.Frederick Bussieres, Rooms Operations Manager"

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 18 Feb 2024
Dear Nadia, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to see that you had such an enjoyable stay at Delta Hotels Grand Okanagan Resort. We'd love to host you again someday for yet another unforgettable visit.Frederick Bussieres,Rooms Operations Manager

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great place to stay
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 12 Feb 2024
Dear Shane, It was a pleasure to welcome you to Delta Hotels Grand Okanagan Resort! Thank you for mentioning how much you enjoyed our hospitality. We are devoted to creating memorable visits for our guests; therefore, we are happy this was your experience. We loved having you as our guest, and we hope to see you soon.Frederick BussieresRooms Operations Manager

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff great place to wind down
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 6 Feb 2024
Dear Brian, Thank you for your high rating. We are very glad you had a relaxing experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our team, and we hope to have the honor of hosting you again soon here at Delta Hotels Grand Okanagan Resort.Frederick BussieresRooms Operations Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly check in. The room was very nice. Bathroom was also nice. We had a corner suite which gave us a view of the lake and the ice rink. We didn’t eat at the hotel as there was many options in the area. Pillows were overstuffed for us to sleep comfortably. We ended up buying a flatter pillow. They did offer us a feather pillow but it was very large as well. All and all, we loved there.
Stayed 2 nights in Feb 2024
Response from Rooms Operations Manager on 5 Feb 2024
Dear Ray, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing polished and comfortable accommodations is a top priority for us, and it's rewarding to know you enjoyed your corner suite, and the incredible views significantly contributed to a memorable stay. Nevertheless, we regret the inconvenience caused to you due to the pillows in your assigned suite. All of us here look forward to seeing you again soon at Delta Hotels Grand Okanagan Resort.Frederick Bussieres Rooms Operations Manager

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room flooded so not a good experience
Stayed 1 night in Jan 2024
Response from Rooms Operations Manager on 5 Feb 2024
Dear Robert, Thank you for taking the time to leave your review. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you again for choosing us, and we hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Frederick Bussieres Rooms Operations Manager

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was absolutely flawless. From check-in, to breakfast, lunch and dinners, they made it seamless and friendly. I'll be back in March and looking forward to an awesome stay!
Stayed 2 nights in Jan 2024
Response from Rooms Operations Manager on 25 Jan 2024
Dear Raymond, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our dedicated associates made for a memorable experience. Thank you for choosing Delta Hotels Grand Okanagan Resort, and we look forward to welcoming you back any time you are in the area.Frederick BussieresRooms Operations Manager

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024
Response from Rooms Operation Manager on 3 Feb 2024
Dear Wendy, We are thrilled you had an excellent stay at Delta Hotels Grand Okanagan Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Frederick BussieresRooms Operations Manager

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rooms Operations Manager on 13 Jan 2024
Dear Michelle, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Delta Hotels Grand Okanagan Resort. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Frederick BussieresRooms Operations Manager

8/10 Good

Josh

Stayed 3 nights in Dec 2023
Response from Rooms Operations Manager on 9 Jan 2024
Dear Josh, Thank you so much for the perfect rating of your time at Delta Hotels Grand Okanagan Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Frederick BussieresRooms Operations Manager

10/10 Excellent

Jodi

Stayed 1 night in Jan 2024
Response from Rooms Operations Manager on 9 Jan 2024
Dear Jodi, It was a pleasure having you as our guest at Delta Hotels Grand Okanagan Resort. We strive to deliver an exceptional experience in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Frederick BussieresRooms Operations Manager

6/10 Okay

Feddie

Stayed 1 night in Jan 2024
Response from Rooms Operations Manager on 9 Jan 2024
Dear Feddie, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Frederick BussieresRooms Operations Manager

10/10 Excellent

ricardo m

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 3 Jan 2024
Dear Ricardo, We are thrilled you had an excellent stay at Delta Hotels Grand Okanagan Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Frederick BussieresRooms Operations Manager

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 31 Jan 2024
Dear Gavin, Thank you for the wonderful ratings. We are thrilled we met your expectations for a fantastic stay at Delta Hotels Grand Okanagan Resort. We hope to have the pleasure of doing so again on your next visit to the area.Frederick BussieresRooms Operations Manager

10/10 Excellent

Davin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pool and hot tubs were available for the family. Caught a Kelowna Rocket WHL game. Great stay.
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 1 Jan 2024
Dear Davin, Thank you for sharing your gracious review of Delta Hotels Grand Okanagan Resort. We are thrilled to know you and your family enjoyed your time with us, and that you especially loved our excellent amenities and dynamic location. It was our pleasure accommodating you, and we look forward to welcoming all of you back again. Happy Holidays and Happy New Year!Frederick BussieresRooms Operations Manager

6/10 Okay

Judy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Security deposit has not been refunded. It's more than a week now. I have called 4x and they said it was already sent, bank said otherwise.
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 8 Jan 2024
Dear Judy, Thank you for taking the time to write your review. We do regret any frustration and inconvenience due to the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. We ask that you please get in touch with your bank directly for further assistance regarding this matter. If we can help in any way, please let us know. It was a pleasure hosting your visit, and we hope to see you again soon.Frederick Bussieres,Rooms Operations Manager

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 30 Dec 2023
Dear Melanie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Delta Hotels Grand Okanagan Resort, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year. Frederick BussieresRooms Operations Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very warm welcome, the atmosphere at Christmas at the Grand is festive, warm, bright and very classy. Not much service in the restaurant but maybe they were short staffed.
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 25 Dec 2023
Dear Carol, Thank you for the generous rating of Delta Hotels Grand Okanagan Resort. We are delighted you enjoyed so much about your stay. However, we regret not meeting all your expectations. We appreciate you taking the time to share your experience, and we look forward to seeing you again. Happy Holidays and Happy New Year!Frederick BussieresRooms Operations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 25 Dec 2023
Dear Guest, Thank you for choosing Delta Hotels Grand Okanagan Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Happy Holidays and Happy New Year!Frederick BussieresRooms Operations Manager

10/10 Excellent

Chris

Liked: Cleanliness, amenities
Response from Rooms Operations Manager on 8 Feb 2024
Dear Chris, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Delta Hotels Grand Okanagan Resort. We hope to have the pleasure of doing so again on your next visit to the area.Frederick BussieresRooms Operations Manager

8/10 Good

Geoffrey

Stayed 3 nights in Dec 2023
Response from Rooms Operations Manager on 20 Dec 2023
Dear Geoffrey, Thank you for the generous rating. We are delighted that from check-in through check-out, we were able to provide you with a pleasant stay at Delta Hotels Grand Okanagan Resort. We look forward to your return and wish you all the best with your future travels.Frederick BussieresRooms Operations Manager

6/10 Okay

Karlsson

Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 19 Dec 2023
Dear Karlsson, We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Frederick Bussieres,Rooms Operations Manager

2/10 Terrible

N

Stayed 2 nights in Dec 2023
Response from Rooms Operations Manager on 7 Jan 2024
Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Frederick BussieresRooms Operations Manager

10/10 Excellent

stewart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely food lovely staff and beautiful views
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 16 Dec 2023
Dear Stewart, Thank you for the five-star review of your stay at Delta Hotels Grand Okanagan Resort. We are thrilled you love our stunning views, devoted associates, and delicious food at OAK + CRU. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Frederick Bussieres,Rooms Operations Manager

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Easy check in. Clean room, comfortable bed. Ate breakfast at the restaurant and it was really good too.
Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 16 Dec 2023
Dear Audrey, Thank you for the wonderful review! It is great to know how much you enjoyed our comfortable accommodation and your breakfast experience at OAK + CRU. We also appreciate you highlighting our simple check-in service. Thank you once more for choosing Delta Hotels Grand Okanagan Resort; we look forward to hosting you again soon.Frederick Bussieres,Rooms Operations Manager

4/10 Poor

Haley-Morgan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Rooms Operations Manager on 15 Dec 2023
Dear Ms. Morgan, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Frederick BussieresRooms Operations Manager

2/10 Terrible

Francis

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was right outside construction, right out our view for entire day and naught, no valet but managed to get valet. I asked front desk and they said you booked thru Expedia so u get our lower rated rooms I said what everyone uses Expedia. Also I booked and paid for a king and we received a queen and they said that’s the room you get when u book with Expedia Been a long time since we have been there and now we remember why.
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 17 Dec 2023
Dear Francis, Thank you for your review and for choosing our hotel. We are sorry to hear about your disappointment with the unavailability of our valet service during your visit, and we regret that the room you had you had reserved and paid for, was not provided to you upon arrival. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels.Frederick Bussieres,Rooms Operations Manager

10/10 Excellent

Josephene

Liked: Property conditions & facilities
Fun to visit at Christmas with festival of lights and on site dining. We enjoyed the pool & hot tubs.
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 11 Dec 2023
Dear Josephene, Thank you for your remarks regarding your stay at Delta Hotels Grand Okanagan Resort. We are glad we exceeded your expectations and that you had a relaxing time at our beautiful pool and hot tub. It was a pleasure accommodating you, and we look forward to your return. Frederick Bussieres Rooms Operations Manager

10/10 Excellent

Dario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hotel was clean. Property was well kept and felt safe. Loved the little snack room! My only suggestion is to include some more gluten free options in the future. Overall very happy.
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 10 Dec 2023
Dear Dario, Thank you for staying at Delta Hotels Grand Okanagan Resort and sharing your feedback. We are thrilled you enjoyed our well-maintained property and spotless accommodations. We have also noted your additional comments, and we will share this with our food and beverage team to enhance our guest experience. It was a pleasure hosting you, and we look forward to welcoming you again soon. Frederick Bussieres,Rooms Operations Manager

6/10 Okay

Joel

Liked: Cleanliness, staff & service
the location is excellent, for the amount I paid I would expect as better appointed room. The mechanical unit was extremely loud.
Stayed 2 nights in Nov 2023
Response from Rooms Operations Manager on 9 Dec 2023
Dear Joel, Thank you for taking the time to tell us about your visit. We are pleased you enjoyed our excellent location. However, we were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Frederick BussieresRooms Operations Manager

4/10 Poor

shawn

Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 26 Dec 2023
Dear Shawn,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Frederick Bussieres

4/10 Poor

Edward, Midhurst

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was in North Tower and over driveway. Lights from driveway were very bright in the room. No way to block them with the curtains, very poor design for a Hotel Room. Message indicator on phone was constantly on for entire stay, despite three trips to front desk asking it to be turned off. Also three calls to guest services with no luck. Overall the experience was sub par for a Hotel of this caliber.
Stayed 3 nights in Nov 2023
Response from Rooms Operations Manager on 6 Dec 2023
Dear Edward, Thank you for taking the time to share your thoughts regarding your stay. We genuinely regret the issues you encountered with your room and that we were not responsive to your needs. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. Thank you once more for your feedback; we wish you all the best with your travels.Frederick BussieresRooms Operations Manager

10/10 Excellent

Tovah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 29 Nov 2023
Dear Tovah, Thank you for the generous rating of Delta Hotels Grand Okanagan Resort. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Frederick BussieresRooms Operations Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right on Okanagan Lake. Nice rooms with a comfy bed. Close walking distance to the theatre, restaurants, path along the beach and pubs. Nice restaurant on site. I would recommend staying at this hotel.
Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 29 Nov 2023
Dear Sandra, Thank you for the wonderful review! It is great to know how much you enjoyed your visit and that our restaurant, OAK + CRU, was a memorable part of your stay. Featuring flavorful and inventive fare created from local ingredients, we love that our guests can soak in lakefront views with unforgettable dining. We are also happy to read you liked our comfortable accommodations and convenient location. Thank you for recommending Delta Hotels Grand Okanagan Resort to future guests; we look forward to hosting you again soon.Frederick Bussieres,Rooms Operations Manager

10/10 Excellent

Thomas

Stayed 3 nights in Nov 2023
Response from Rooms Operations Manager on 18 Dec 2023
Dear Thomas, Thank you for rating your stay at Delta Hotels Grand Okanagan Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Frederick BussieresRooms Operations Manager

6/10 Okay

Russell

Stayed 1 night in Oct 2023
Response from GENERAL MANAGER on 27 Nov 2023
Dear Russell, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Frederick Bussieres,Rooms Operations Manager

8/10 Good

Sheldon

Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 9 Dec 2023
Dear Sheldon, Thank you for choosing Delta Hotels Grand Okanagan Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Frederick BussieresRooms Operations Manager

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience , great hotel loved it
Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 18 Nov 2023
Dear Jasbir, Thank you for choosing Delta Hotels Grand Okanagan Resort and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Frederick BussieresRooms Operations Manager