Apartments in Keene

"I’m really disappointed with my experience. I booked a stay but unfortunately wasn’t able to come because my daughter came down with the flu. I did the responsible thing by not showing up and potentially exposing staff and other guests to illness. Expedia even reached out to the hotel on my behalf to explain the situation, but despite that, the hotel refused to issue any kind of refund. On top of that, I kept getting the runaround—every time I called, I was told the manager wasn’t available. It felt like they were just avoiding the situation instead of trying to help or even have a conversation about it. It’s frustrating that there was no understanding or flexibility given the circumstances. I wasn’t canceling for no reason—I was trying to protect others. Based on this experience, it feels like customer care isn’t a priority here. If you ever find yourself sick or dealing with a family emergency, don’t expect any compassion or accommodation—you’ll still lose your money."

"You pay to stay but you also have to pay to park. A pretty ridiculous thing for the people who are reserving hotel rooms. The amenities inside are barely open. You can eat pizza all day but restaurants don’t open until 5. The water park isn’t open until 10am. Kids are staying there for the water park. They don’t wake up at 9am. They want to wake up and play. There’s nothing open in the meantime. "

"Check in process was simple, very friendly, and I felt home instantly. The room was very clean spacious and comfortable. This is a great brand for comfortable and affordable travel."

"Well maintained, nicely decorated and ticked all of our boxes. I highly recommend staying here."

"The floor we were on was loud "

"Breakfast is not great, but the coffee is. Staff is wonderful Typically, the room is clean, but this time there was suspicious, slimy fluid on the lamp switch."

"There's a cute little town nearby with a great coffee shop. "

"Quick check-in process with Sai. Excellent breakfast options and have been consistent during my stays."

"We had a wonderful stay at The Burrell House. The room was large, beautifully renovated with a well thought out design. It is a very short walk or drive to Main Street where there were a multitude of restaurants and shops. We truly enjoyed our stay and plan to book again soon. "