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Reviews of Hilton Garden Inn Houston West Katy

3 out of 5
Hilton Garden Inn Houston West Katy
2409 Texamati Drive, Katy, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 388 reviews" "
Rating 8 - Good. 87 out of 388 reviews" "
Rating 6 - Okay. 41 out of 388 reviews" "
Rating 4 - Poor. 32 out of 388 reviews" "
Rating 2 - Terrible. 14 out of 388 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were really nice
Stayed 1 night in Apr 2024

4/10 Poor

Tina

Travelled with family and small children, Business traveller
Disliked: Cleanliness
My sheets a comforter was dirty soiled with blood and old make up, pillows smelled like dirty hair, very disappointed, staff replaced sheets and comforter and the comforter had lots of holes in it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheila, IRVING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient location and friendly staff. Definitely recommend
Stayed 4 nights in Jan 2024

10/10 Excellent

Henry M. Hughes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Sean

Stayed 1 night in Oct 2023

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rodolfo

Travelled with family
Liked: Amenities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Garden Inn was great. I will definitely be staying at this property again next time I’m in Katy
Stayed 1 night in Aug 2023

4/10 Poor

Liza

Stayed 1 night in Aug 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

July, Long Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone in the property is nice & i definitely enjoyed my stay
Stayed 4 nights in May 2023

8/10 Good

William Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great but the water pressure was pathetic. My wife couldn't rinse her hair properly.
Stayed 3 nights in Jul 2023

8/10 Good

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Check in was easy and staff friendly. 1st room toilet didn't work, so they moved us immediately. AC in hall of 2nd floor was not cooling well and pool needed to be shocked.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Average at best
The hotel was very nice at first blush, the room and bathroom were very clean, except the headboard which apparently hadn't been cleaned of previous guests' hair oil for quite some time. We were not given vouchers when we checked in, so the breakfast was exorbitantly expensive for what you get and the made to order menu was largely unavailable. For $15.50 every day you get one scoop of scrambled eggs, home fries, either sausage or bacon and a biscuit. No variety. I suppose you can go back for seconds but we don't. There is also cereal, several bread products, fruit, very small containers of yogurt...exactly what you get at a hotel that offers free breakfast. I protested that I only wanted the yogurt bar and toast so after some discussion, they decided that they could charge $7.95 for that. Many of the staff at this hotel speak very broken English and apparently often don't understand it well which leads to problems. I don't begrudge them a job, but having one person on hand that speaks with reasonable clarity and understands English would be helpful. They were all very pleasant and tried hard except the desk clerk when we checked out who refused to give us a detailed receipt even as we tried to explain that we had used a different credit card checking in than the one used to hold the reservation, necessitating a call to the hotel today and a conversation with a very nice young man who will email me the receipt I requested. This hotel is just "Ok" for the cost.
Stayed 3 nights in Jun 2023

6/10 Okay

Belinda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I got a bunch of what appears to be bed bug bites for my two night stay. The bathroom sink are too small and the bathtub didn't have any lights above it. Otherwise, the service was good and the location was convenient. Thank you!
Stayed 2 nights in Jun 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff and the property was clean around the pool was clean. My room was clean. The pool was a little murky, but other than that everything was fine.
Stayed 2 nights in Jun 2023

4/10 Poor

Rigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restroom didn’t work, ended up having to use the public restroom due to drains not working properly, shower wouldn’t drain
Stayed 1 night in May 2023

10/10 Excellent

Alexander

Stayed 1 night in Mar 2023

10/10 Excellent

Hilda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

REGINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately they put me in a room right next to an evening birthday party where there was loud music, someone on the mic, and high traffic in the hallway. We had to be up at 4am to get back on the road and didnt get much sleep at all. I am all for a hood bday party and glad they had a good time...BUT ...It would have been nice to be warned about the scheduled party in hopes to give me the option of another room or to cancel my stay.
Stayed 1 night in Mar 2023

2/10 Terrible

Syndee

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really horrible experience. Upon arriving, we realized that our sink was stopped up. It took 3 hrs to get someone up to assist. The room and rr had mold rr had black mold… I saw a double charge on my account but the clerk was very rude about it. Breakfast is a voucher we use and the kitchen staff handled the bacon with bare hands… I usually enjoy the Hilton stays but this one was not great at all.

2/10 Terrible

Eloy

Did not stay due to a family emergency and a dispute is in progress poor communication with me on behalf of Expedia
Stayed 1 night in Feb 2023

4/10 Poor

Dave

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Spider on the bed. Shower had TERRIBLE pressure.
Stayed 2 nights in Feb 2023

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Olds moldy.
Outdated, musty and tired hotel. Fitness center was aweful. Shower was something I would expect out of a government funded facility.
Stayed 2 nights in Feb 2023

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean the bed was very comfortable and the floor itself was very quite and peaceful. I did find a empty bottle of wine in the safe. I'm still waiting on my 50 dollar held for incidentals which should have been returned on Monday. Overall very nice hot.
Stayed 1 night in Jan 2023

10/10 Excellent

KAMECIA

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Not what I expected
No working ice machine, tv remote held together with electrical tape, coffee machine didn’t work, and housekeeping opened our door while we were sleeping and woke us up. I specifically booked at this hotel because we had a great experience at another location and was so disappointed.
Stayed 1 night in Oct 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations
They stay and hotel are amazing. You have to be a Hilton Honors member to use the Wi-Fi for free, otherwise it’s 15 dollars . They did let us check in early
Stayed 1 night in Oct 2022

4/10 Poor

Max

Business traveller
Disliked: Room comfort
Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Roileen D.

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I was assigned a handicapped room next to the elevator. Room did not have a bathtub. Shower was configured to allow water to flow into the main area of the bathroom. I checked out a day early because of the situation. I will not use expedia ever again.
Stayed 2 nights in Jul 2022

8/10 Good

ALBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & staff, terrible WiFi experience.
The hotel and staff were great but experienced the worst WiFi I've seen at a major hotel. The staff treid to help but the strength and consistency of the signal was terrible and I lost 2-4 very needed work hours not being able to connect.
Stayed 1 night in Jun 2022

10/10 Excellent

Rosalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Descelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was extremely hard. No cups for coffee. No extra blankets. Could use a little updating. Showerhead was very old and water not coming out well. Low water pressure, so showering was very slow. Breakfast food was really good very clean place and friendly
Stayed 1 night in May 2022

10/10 Excellent

Janet

Stayed 1 night in May 2022

8/10 Good

James, West Chester

Stayed 3 nights in May 2022

4/10 Poor

Leticia

Stayed 1 night in Apr 2022

8/10 Good

Kirstie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 5 nights in Apr 2022

6/10 Okay

D.

Travelled with family
Liked: Cleanliness
While they claim to only have queen beds in every room, the beds themselves are closer to doubles when measured. Neither of the beds in our room measured 60x80.
Stayed 2 nights in Mar 2022

2/10 Terrible

Scott

Stayed 1 night in May 2021

10/10 Excellent

SUSANA

Stayed 1 night in Feb 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet
Stayed 3 nights in Feb 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Jan 2022

10/10 Excellent

napoleon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is top quality. Quiet, clean, excellent service, and located in a nice spot.
Stayed 2 nights in Dec 2021

6/10 Okay

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COMPUTER CENTER DOWN !!! NO WIFI !!! NO IT SUPPORT!!! WENT TO COUNTRY INN NEXT DOOR FOR TO BE ABLE TO GET ON WEB SITE TO PRINT DOCUMENTS.
Stayed 1 night in Dec 2021