Indoor pool, pool loungers

Reviews of Hotel Diament Ustron

3 out of 5
Hotel Diament Ustron
Ul. Zdrojowa 3, Ustron, Silesian

Reviews

8.4

Very good

Rating 10 - Excellent. 38 out of 75 reviews" "
Rating 8 - Good. 21 out of 75 reviews" "
Rating 6 - Okay. 10 out of 75 reviews" "
Rating 4 - Poor. 4 out of 75 reviews" "
Rating 2 - Terrible. 2 out of 75 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marzena

Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Stayed 4 nights in May 2023

10/10 Excellent

Tomasz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Marcela

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022

8/10 Good

JIM

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wonderful place. Very beautiful and quiet location. The restaurant is great, and there is a beautiful pool and sauna. However, the Lift was not working to my section of the hotel, which was inconvenient.
Stayed 3 nights in Oct 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Nice hotel with very nice swimming pool and grounds. Very helpful reception staff, would recommend
Stayed 2 nights in Sep 2022

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with history. Conditions and service at very heigh level despite difficult period. Rooms clean, spacious with great view. Breakfasts fresh and tasty.
Stayed 2 nights in Oct 2020

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Great hotel, amazing view from the room, spa very nice not crowded at all. Nothing missing in the room.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020

10/10 Excellent

Kornelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, really nice hotel
Hotel was really nice. Even thought it was going through little restoration at the time we were there, everyone was really nice and helpful. Receptionist, I don't t remember the name, was extremely nice--blond lady with the plats. She was checking us in and out and was very precise with information given. Breakfast buffet was really decent: fresh rolls every day, something nice added to the menu daily as well. Swimming pool, sauna, jacuzzi.. What else do you need. Decent outdoor are with playground, mini golf, mini climbing wall. I would definitely recommend!
Stayed 3 nights in Apr 2019
Response from RafałG. on 4 Jun 2019
Thank you very much for your opinion. I hope You visit us again, Rafał Gucia, General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to get some fresh air with family ,close to the center , very delicious meals in a restaurant but poor breakfast.
Stayed 1 night in Jan 2019

2/10 Terrible

Dymitr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you dont want your items to be stolen
Expensive panoramic suite turned out to be very basic, tiny and with bad views, hot water run out very quickly so half of a family of 4 had to take cold shower in winter. Room was clean on the surface but beyond it there were piles of accumulated dirt that must have been never cleaned. Gym was non existent, no equipment whatsoever, the only treadmill was brocken, the only 3 other items were very old and poor quality, all dumped to a storage room with spare tables and chairs. To my complaint that they should not advertise to have gym I was informed that this is a fitness room, not gym - disaster. My wife took a 30min massage deal at the spa but it took only 20min, the masseur said it counts from the time you enter the spa to the moment you leave. She forced my wife to take out an important family neckless and put on the armchair before the massage. It then subsequently disappered, till this day I keep asking if they found, but noone even bothers to respond. I call everyday but they appear to deliberately not pick up the phone - thieves. It is truly a disaster noone should ever try.
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

10/10 Excellent

Filip, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Great!
Quality service, would recommend, will come back to that hotel!

4/10 Poor

Mahir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eski ve kirlik
Kurulduğu günden bu yana yenilenmemiş. Odaya girdiğinizde o yılların kokusunu alabiliyorsunuz. Üstüne bir de banyodaki tuhaf koku eklenince tam bir felaket. Klozetin kirli olması da cabası. Tek güzel tarafı manzarası.
Stayed 1 night in Sep 2023

8/10 Good

Wenche

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Zespół Hoteli Diament w Ustroniu on 23 Nov 2021
Szanowna Pani, Bardzo dziękujemy za wybór naszego Hotelu i za pozostawiony komentarz. Cieszymy się, że pobyt był w pełni udany i mamy nadzieję, że będziemy mogli gościć Panią ponownie w najbliższym czasie. Pozdrawiamy, Zespół Hoteli Diament w Ustroniu

10/10 Excellent

Aleksandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Zespół Hoteli Diament w Ustroniu on 23 Nov 2021
Szanowna Pani, Bardzo dziękujemy za wybór naszego Hotelu i za pozostawiony komentarz. Cieszymy się, że pobyt był w pełni udany i mamy nadzieję, że będziemy mogli gościć Panią ponownie w najbliższym czasie. Pozdrawiamy, Zespół Hoteli Diament w Ustroniu

6/10 Okay

Michal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Podróż sluzbowa
Hotel sympatyczny snidanie Ok :) cześć 3 gwiazdkowa wymaga remontu.
Stayed 1 night in Aug 2021

10/10 Excellent

Ho Seok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
refresh
Quiet and clean air environment cleanly maintained accommodation
Stayed 1 night in May 2021

8/10 Good

Artur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Basen w tygodniu czynny z przerwami. Od 9 do 12 i następnie dopiero od 16. Więc jak ktoś jest na kilka dób i popołudniem chce popływać to takiej opcji nie będzie. W weekendy jest inaczej. Mimo serwowanych śniadań (czas pandemii), wybór ok, wystarczający. Niesamowita obsługa Pani Ilony na recepcji, podróżujemy bardzo dużo, ale tak szczegółówo o hotelu i atrakcjach w okolicy nikt nigdy nie opowiedzial nam!
Stayed 2 nights in Mar 2021

10/10 Excellent

Jaroslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fajnie
Wszystko było ok, miła obsługa i super kelnerka na śniadaniu nam się trafiła
Stayed 2 nights in Oct 2020

8/10 Good

Nuno Miguel

Liked: Staff & service
Stayed 1 night in Oct 2020

10/10 Excellent

Ireneusz

Business traveller
Liked: Cleanliness, staff & service, room comfort
Miejsce urokliwe, sporo turystów, w hotelu pokój czysty śniadanie dobre. Minus to trwające długo meldowanie.
Stayed 1 night in Sep 2020

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super,na pewno wrócimy!
Stayed 2 nights in Sep 2020

8/10 Good

Waclaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Agnieszka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Kamila

Stayed 2 nights in Aug 2020

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecamy, hotel świetnie położony. Basen, Spa super. Czyściutko
Stayed 8 nights in Jul 2020

8/10 Good

Mieczyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Arkadiusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Rafał Gucia on 13 Mar 2020
Serdecznie dziękuję

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
toalette 40 cm von der Wand konnte mit denn Beinen rein nur von der seite sich hinsetzen.Dusche zu eng konte nicht rein durch die TÜR. Keine Matratzen nur dicke Schaumstof.
Stayed 2 nights in Oct 2019
Response from Rafał Gucia on 4 Dec 2019
Dzień dobry, serdecznie dziękujemy za pobyt oraz przekazaną opinię. Z poważaniem, Rafał Gucia Dyrektor Hotelu

8/10 Good

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Rafał Gucia on 2 Dec 2019
Dzień dobry, serdecznie dziękujemy za pobyt oraz przekazaną opinię. Z poważaniem, Rafał Gucia Dyrektor Hotelu

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

6/10 Okay

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cicho,czysto,przyjemnie.Menu śniadaniowe urozmaicone, każdy znajdzie swoje ulubione potrawy.Okolica prześliczna, mnóstwo zieleni.Chętnie tu wrócimy.
Stayed 3 nights in Jul 2019

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pobyt z dzieckiem, jedna noc. Pokój czysty, łóżka wygodne, czajnik na wyposażeniu, w łazience ręczniki plus kosmetyki w wersji mini. Widok CUDOWNY, na Czantorie, jak na zdjęciu. Basen w cenie noclegu. Polecam w 100%
Stayed 1 night in Apr 2019
Response from RafałG. on 4 Jun 2019
Szanowna Pani Katarzyno, Serdecznie dziękujemy za miłe słowa oraz zapraszamy do nas ponownie. Z poważaniem Rafał Gucia, Dyrektor Hotelu.

8/10 Good

Roman

Liked: Room comfort
Dobry
Byliśmy cztery noce,Pani była tylko raz zabrać śmieci z jednego kosza. Meble podniszczone, ruchoma muszla w łazience.
Stayed 3 nights in Apr 2019
Response from RafałG. on 4 Jun 2019
Dziękujemy i zapraszamy ponownie.

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from RafałG on 4 Jun 2019
Dziękujemy i zapraszamy do Ustronia.

8/10 Good

Katarzyna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Radoslaw

Liked: Cleanliness, staff & service, room comfort
może być
3 na 5
Stayed 3 nights in Feb 2019

8/10 Good

Radoslaw

Liked: Cleanliness, staff & service
przeciętny
nie powala na kolana, bardzo ciasno, małe pokoje
Stayed 3 nights in Feb 2019

8/10 Good

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pobyt rodzinny w Diament Ustroń
Wyjazd jak najbardziej udany, mimo braku śniegu aby dzieci mogły skorzystać z sanek nie nudziliśmy się. Basen pokój zabaw dla dzieci jak najbardziej spełniły nasze oczekiwania. Jedyny mankament brak szlafroków na basen - co przy tego typu obiektach jest raczej standardem.
Stayed 2 nights in Feb 2019