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"PART 1 First of all, I don't write BAD reviews because I am also a businessman and I want to give every business a chance to grow especially in these harsh business conditions. Secondly, I am so angry, seething and incensed that I am writing this review immediately after the incident with the manager whilst I am still currently staying here. Today is Saturday 15/11/2025 and I am still currently at the hotel and I am due to depart on 17/11/2025. I have reported the fridge in my room as faulty three times, their technicians have attended two times and their excuse is that the card controlling the electricity supply to the room was not connected and hence the reason the fridge was not working for lack of constant electricity supply. They have eventually changed the fridge this morning (Saturday 15/11/2025) and the electricity to the room has been constantly on for the last 7.5 hours an the fridge is not working. I have again complained to the manager of the hotel and he himself came to inspect the fridge and he then asserted that the fridge was working and I disagreed with him because I know a working fridge and he cannot hoodwink me. The conduct o the manager that visited my room was NOT good either and he was very bullish and disrespectful in the manner he told me that the fridge was working. I am a landlord and I have over 60 fridge freezers and I know the temperature of a perfectly working fridge after 30 minutes let alone 7.5 hours. "

"The room was clean and great. Spacious and comfortable. Rose petals on our bed. Truly lovely"

"The room was, the restaurant was very good even though it is around 10mins walking distance. Special thanks to Yusra who went out of his way to make my stay as comfortable as possible. Highly recommended "

" Gear"

"Good location in the Medina. Nice staff"

"Oh my God, one of the best experience in my life"

"The service was extraordinary. This is not a hotel, this is meant for you to live the experience and it is perfect for that. Location was great, our room was beautiful. Our only complaint is that the pillows and bed had a distinct smell. They do not use mattresses protector or for the pillows. Hot water, working AC in the room, clean towels every day, however, they do not clean your room daily. Overall we had an excellent time and the young gentleman working there was great. "

"Staff is great; building is lovely and the elevator was a wonderful surprise!"

"Great service, clean and Moroccan traditional place. The breakfast was very good wish fresh variation of local food. We loved this place in medina."