Serves lunch and dinner

Reviews of Marriott Kansas City Overland Park

3.5 out of 5
Marriott Kansas City Overland Park
10800 Metcalf Ave, Overland Park, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 234 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Johnny

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I’ve ever stayed at! You can check my history on here so there’s proof I’ve been to so many hotels and this one is by far the worst one!
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear JohnnyWe appreciate your feedback regarding your recent stay. It saddens us to hear that you did not have an ideal experience, and it's unfortunate that we did not meet your expectations. Your concerns are appreciated, and our team considers it an opportunity to continually improve our conditions for our great guests. That said, it was a pleasure welcoming you, and we hope that you consider staying with us again for an exceptional visit more in line with our high standards.Warm Regards,George KatzGeneral Manager

2/10 Terrible

Damian

Business traveller
.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Damian,We regret that your recent stay may not have met your expectations. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short so we can work to make positive changes. Thank you, and we hope to hear from you.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Charisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Charisse,We're delighted you enjoyed your stay at Marriott Kansas City Overland Park! Please come see us again soon.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Meri,Thank you for your review and for giving us a perfect rating! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. It was a pleasure having you here, and we hope you return soon.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Harry, waterloo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a lightbulb missing. Outlets are loose . TV remote and station access iffy. Beds excellent along with key. Zephyr was outstanding. Checkin very good.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Harry,Thank you for sharing your detailed feedback with us. We're glad you found our beds excellent and enjoyed your interaction with Zephyr. However, we're concerned about the issues with your room's amenities, and we'll address these promptly to enhance your future experiences. We appreciate your acknowledgment of our check-in process and look forward to welcoming you back for an even better stay.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Melaney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a great common and bar area in lobby. Rooms were very clean and staff was super friendly and helpful.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Melaney,It is wonderful to know that you had an excellent experience with us. We appreciate your kind comments about our team and will be sure to notify them of your compliments. Receiving recognition for our impeccable accommodations and great amenities is always appreciated as well. Thank you for your great review, and we hope you return soon! Warm Regards,George KatzGeneral Manager

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not great, wouldn’t stay again.
The maid service started very early and was incredibly loud, they caused a constant tapping sound in my room which I think was them sweeping? I heard it for several hours in the morning. Then they were banging on my door at 9am despite the do not disturb sign. I’ve never had that happen at a hotel.
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Alex,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us, and we apologize for any noise issues during your visit. We will discuss your comments with our housekeeping team and work to ensure that this doesn't happen again. Please consider giving us another chance soon; we know that we can impress you.Warm Regards,George KatzGeneral Manager

6/10 Okay

Kermesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping did not clean our room. She arrived at 2 pm the following day. By that time, we just requested towels and toilet paper.
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Kermesha,We appreciate your feedback, and we're happy to see that some aspects of your stay were pleasant. Please accept our apologies, however, for any issues with housekeeping. We'll pass your comments along to them, and we hope you'll consider staying with us again should you be back in the area.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Shelley

Stayed 1 night in Nov 2023

6/10 Okay

Deb

Travelled with partner
Good: quiet and clean. Bad: Expensive for just the room then I’m charged $10 for one night of parking and $15 for buffet-style breakfast (I’m told this at the desk but I didn’t actually use/see it). Also, two barn doors act as the bathroom door and were noisy and a bit tricky to open/close (hate).
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Deb,Thank you for your recent stay and we appreciate you sharing your valuable comments. While we're glad you appreciated our clean and quiet accommodations, we're saddened to hear we fell short of meeting all of your expectations. We're sorry you were disappointed with our daily parking charge and that you were not informed that there is a hot buffet available for a fee of 15; however, we do post this information online to ensure guests are aware prior to arrival. Your feedback is important as we continually strive to provide our guests with a positive experience. We're grateful for your comments, and we hope to have the opportunity to impress you on another occasion.Warm Regards,George KatzGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Lacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Lindsey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

Davielle Styvia

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend!
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Davielle,Thank you for the glowing recommendation! We're delighted you had an excellent experience with us. Your endorsement means the world to us, and we're eager to welcome you back soon for another five-star stay at Marriott Kansas City Overland Park. Warm Regards,George KatzGeneral Manager

10/10 Excellent

Kathryn, Granite City

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and staff friendly. Would recommend.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Kathryn,Thank you for the outstanding review of your recent stay at Marriott Kansas City Overland Park. We're glad you had a lovely time with us and enjoyed our clean accommodations and friendly service. It's the best compliment knowing you recommend us to fellow travelers. Please allow us to host you again in Overland Park. Warm Regards,George KatzGeneral Manager

10/10 Excellent

Jeffrey, Fort Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jamey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

randy

Stayed 2 nights in Sep 2023

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from General Manager on 7 Oct 2023
Dear Jessie,Thanks for being our guest at Marriott Kansas City Overland Park. We're happy you had a great stay with us in Kansas City. Come back soon!Warm Regards,George KatzGeneral Manager

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023

10/10 Excellent

ijaz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from General Manager on 3 Oct 2023
Thank you for taking a moment to let us know about your visit. We are thrilled you chose to stay with us at Marriott Kansas City Overland Park and had an excellent time! It was a privilege having you as a guest, and until we see you again, safe travels.Warm Regards,George KatzGeneral Manager

2/10 Terrible

Heidi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A
Stayed 2 nights in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Heidi,We appreciated the opportunity to host you. It's unfortunate that your stay fell short of your expectations, and we encourage you to share your constructive feedback. We'll continue to work hard to provide comfortable stays to our guests, and we hope you will consider giving us a second chance. Warm Regards,George KatzGeneral Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Response from General Manager on 3 Oct 2023
Dear Michelle,Thanks for joining us at Marriott Kansas City Overland Park. We're always delighted to hear when our guests have a great stay! Come back again!Warm Regards,George KatzGeneral Manager

10/10 Excellent

Leeran

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and kind. The room is fantastic, clean, spacious, comfortable, and well appointed.
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Leeran,We're thrilled to hear that you had an excellent experience during your stay at Marriott Kansas City Overland Park! It's wonderful that you found our staff friendly and enjoyed your clean and comfortable room. Thank you for your kind words, and we look forward to welcoming you back in the future!Warm Regards,George KatzGeneral Manager

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. We should not have to pay extra to park.
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Erik,Thank you for allowing Marriott Kansas City Overland Park to host your recent stay; we're happy to hear you had an enjoyable experience. However, we're sorry you were disappointed that parking is not complimentary but we do appreciate your feedback; this is posted online to ensure guests are aware of the 10 daily fee during the booking process. We're grateful for your comments, and we hope to have the pleasure of your company the next time you're in the area.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Feliciano

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there early and room was available which was perfect because we had somewhere to be at 6:00 pm. Had breakfast next day it was decent but not great for the $$. Parking is $10 a night but why? I paid good $$ to stay here figured parking was included.
Stayed 2 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Feliciano,We were happy to accommodate your early arrival, and we're glad your overall stay was pleasant. Please note that our parking information is available online. The next time you're in the area, please come back to see us.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with upscale decor. Easy access from the highway with plenty of parking. The rooms were clean, updated and spacious. No complaints!
Stayed 1 night in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Jess,Thank you for your compliments on our beautiful property! We're glad our clean, spacious rooms and convenient location impressed you. Please come stay at Marriott Kansas City Overland Park again soon.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We had a great stay! Beds are comfortable, hotel is in a great location close to hwy 435. Lobby is very nice with a lot of table space to hang out. Starbucks in lobby & bar/restaurant is nice!
Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
Dear Patricia,Thank you for sharing your experience staying with us at Marriott Kansas City Overland Park. It is fantastic to see that you liked our clean, comfy rooms and were able to enjoy the local area from our convenient location. Please come back and see us again when you are next in the area. Warm Regards,George KatzGeneral Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down, staying again for the next trip...
The check in was quick and easy...The room was perfect for the price, and the overall location made it a convenient stay...
Stayed 1 night in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Ryan,Our team knows the importance of helping our guests get settled in quickly so that you can start enjoying your time in Kansas City. Thank you for highlighting what you enjoyed the most about your recent visit. We look forward to welcoming you back to Marriott Kansas City Overland Park soon!Warm Regards,George KatzGeneral Manager

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Bed was good. Pillows however were not great. Wished there were some firmer options. Hotel charges $10/dY for parking. This has been a Mariott for as long as I remember seems ridiculous to charge for parking. Additionally we only had to key card into the lot the evening we arrived. The entire next two days gates were fully up so lot was open to anyone. What was the point in paying for it?
Stayed 2 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Chad,We appreciate you taking the time to provide a review of your recent stay. While we are glad you enjoyed some aspects of your visit, we regret to hear that you didn't have a great experience overall. We strive to make sure our guests are fully satisfied with our services and amenities and will take your pillow suggestions into consideration. As for the parking, our website states there is an additional charge. Thank you for choosing us, and we hope you will consider us again for future stays.Warm Regards,George KatzGeneral Manager

10/10 Excellent

Donna

Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, Great Value. Rooms are very nice. Loved all the cozy areas in the lobby/restaurant/bar. Great place to relax and gather with friends.
Stayed 2 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Dear Jennifer,Thank you for taking the time to let us know how much you enjoyed your visit to Marriott Kansas City Overland Park. It is wonderful to hear that you were able to relax in our common areas and that your room was to your liking. Please come back and see us again soon!Warm Regards,George KatzGeneral Manager

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Ryan P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property
Stayed 1 night in Jul 2023
Response from General Manager on 5 Aug 2023
The best compliment to us is your five-star rating. We are glad you found our property beautiful. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Warm Regards,George KatzGeneral Manager

6/10 Okay

Becki

Stayed 2 nights in Jul 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff bad breakfast
Everything was great. Very friendly staff. My only complaint is the breakfast was awful. We opted to purchase breakfast and it wasn’t good at all, we left and went somewhere else.
Stayed 1 night in Jul 2023
Response from General Manager on 19 Jul 2023
Dear Kim,We're glad our team made you feel welcome at Marriott Kansas City Overland Park. However, we genuinely regret your disappointment with breakfast. If you have any suggestions for improving our menu, we welcome them as we are committed to ensuring our guests have a great start to their day. Thank you for your feedback. Warm Regards,George KatzGeneral Manager

10/10 Excellent

Brent

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 2 nights in Jul 2023
Response from General Manager on 13 Jul 2023
Dear Brent,It's wonderful to hear that you had a great time with us, and we trust that everything was in order for your stay. Thank you, and we hope you will come back to join us again at some point soon. Warm Regards,George KatzGeneral Manager

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023