Bar (on property)

Reviews of Embassy Suites by Hilton Kansas City Overland Park

3.5 out of 5
Embassy Suites by Hilton Kansas City Overland Park
10601 Metcalf Avenue at I-435, Overland Park, KS

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 149 out of 1002 reviews" "
Rating 4 - Poor. 100 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Carshena C

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
You know the breakfast is really good. But the rest of my stay was a ghetto hot mess. The alarm kept going off, there was a fight, loud music playing, my room wasn’t ready, must I go on. This Embassy is in a good area but the hotel hospitality needs upgrading.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from S on 12 Mar 2024
Thank you for your review.

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff are outstanding. They go above and beyond to take care of their guests. Every one of them were pleasant and helpful. This is our FAVORITE hotel.
Stayed 2 nights in Mar 2024
Response from S on 12 Mar 2024
Thank you for your kind review we will let our team know how much you enjoyed your stay.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, service and spaces were great! The only thing was the tiny bathroom with the toilet and shower.
Stayed 2 nights in Mar 2024
Response from S on 8 Mar 2024
Thank you for your kind review!

6/10 Okay

Stefan

Business traveller
Disliked: Staff & service, property conditions & facilities
Overall condition of the room was a bout average … However main issue was the elevator doesn’t work to floor 6 … Overall maintenance on property is lacking
Stayed 5 nights in Feb 2024
Response from S on 4 Mar 2024
Thank you for your review we strive to make every guest stay awesome and looks like we failed to do this. Please accept my apology and we hope to see you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from S on 23 Jan 2024
Thank you for your kind review!

6/10 Okay

Steven

Travelled with family
Stayed 2 nights in Dec 2023
Response from S on 18 Jan 2024
Thank you for your review.

2/10 Terrible

Myranda

Stayed 1 night in Jan 2024
Response from S on 17 Jan 2024
So Sorry to hear you were not happy with your stay.

8/10 Good

Suleman, overland park

Liked: Cleanliness, staff & service, property conditions & facilities
Always love embassy
Stayed 1 night in Jan 2024
Response from S on 15 Jan 2024
Thank you for your review!

2/10 Terrible

Gage

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
New years I get it’s about staying up late, but to be woken up 3 times at 2:20 am, and staff not being able to work the fire alarm panels having allowed guests to go into the back office to do their jobs is unprofessional to say the least. Then on top of that being asked this morning what I would like to be done better by the front desk associate. Terrible stay, bad attitudes, and lack of knowledge about the hotel has me scared to stay at another Hilton hotel.
Stayed 1 night in Dec 2023
Response from S on 4 Jan 2024
Thank you for your review.

2/10 Terrible

Rob

Not the properties fault but they did not handle the situation. Teen aged kids running around until 4 in the morning constantly pulling the fire alarms multiple times. We stayed at the hotel but never slept at the hotel because of all the alarms going off every 20 to 30 minites.
Stayed 1 night in Dec 2023
Response from S on 1 Mar 2024
Thank you for your review it is always a challenge for a hotel when kids are not supervised. Please accept my apologies.

10/10 Excellent

Olisha

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from S on 4 Jan 2024
Thank you for your kind review.

6/10 Okay

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property. Nice large room. Wish they did not charge extra for parking.
Stayed 1 night in Dec 2023
Response from S on 2 Jan 2024
Thank you for the kind review

8/10 Good

robert c.

Liked: Cleanliness, property conditions & facilities
The
Stayed 2 nights in Dec 2023
Response from S on 29 Dec 2023
So glad you enjoyed your stay.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing, very clean and friendly staff.
Stayed 1 night in Dec 2023
Response from S on 7 Dec 2023
Thank you for your awesome review we look forward to seeing you again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...
Stayed 6 nights in Nov 2023
Response from S on 7 Dec 2023
Thank you for your kind review and we hope to see you soon.

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the made to order omelettes were great. Having a restaurant and bar was nice.
Stayed 3 nights in Nov 2023
Response from S on 7 Dec 2023
Thank you for the kind review we are glad to see you enjoyed your stay.

10/10 Excellent

Brandon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel for the price will be back for sure next time we go to a KC game
Stayed 2 nights in Nov 2023
Response from S on 27 Nov 2023
Thank you for your kind review we look forward to seeing you again.

8/10 Good

Matt

Stayed 1 night in Nov 2023
Response from S on 27 Nov 2023
Thank you for your review!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice. Would stay here again.
Stayed 1 night in Nov 2023
Response from S on 22 Nov 2023
Thank you for your kind review we look forward to seeing you again soon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb. Front desk personnel Chris & Brent welcomed guests graciously. Bartenders Meredith & Rafael friendly hospitality. Omelette chef happy serving delicious food. However, the north parking lot lights were all out which caused a dangerous safety issue to guests, exposing guests and families to being robbed in the dark by asssilants whom could lurk in the parking lot waiting for an opportunity. I was appalled the lights were out all weekend with a sign to guests advising to park at our own risk, notwithstanding the Embassy Suite was charging daily parking. This was plainly wrong and not right and made me and my family uncomfortable
Stayed 2 nights in Nov 2023
Response from S on 6 Nov 2023
Thank you for acknowledging the great team members we have here and we are glad you enjoyed your stay.

8/10 Good

STEPHANIE

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from S on 6 Nov 2023
Thank you for your kind review.

8/10 Good

anne, ankeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$$ daily fee for parking $$ other area hotels do not charge. Sign posted to be warned of car break ins. Only reassuring words at checkin were to keep tag visible in windshield ‘so hotel would know it’s supposed to be here, especially after midnight’. Very small pool area, workout room needs fans to move air and provide some comfort, gets very hot. The water cooler was empty. Pros: room was very nice and comfortable. Bathroom has no bath fan, how can a hotel allow no ventilation in a small steamy shower environment and not expect mold?? October 20-22, 2023
Stayed 2 nights in Oct 2023
Response from S on 1 Nov 2023
Thank you for your review we do appreciate it.

8/10 Good

Catherine

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from S on 30 Oct 2023
Thank you for your kind review.

8/10 Good

Bradley

Stayed 1 night in Oct 2023
Response from S on 14 Nov 2023
Thank you for your review we look forward to seeing you again.

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from S on 1 Nov 2023
Thank you for your kind review.

6/10 Okay

Carmen

Stayed 2 nights in Sep 2023
Response from S on 5 Oct 2023
Thank you for your review.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's the original embassy so don't expect a brand new building. Everything worked tv's and remotes ac lights elevators and every thing was clean. the location is perfect to get around KC metro area. Breakfast and happy hour were as good as I expect in a hotel so no complaints. Staff was all friend and helpful if you need anything.
Stayed 3 nights in Sep 2023
Response from S on 3 Oct 2023
Thank you for your kind review.

10/10 Excellent

Umayma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from S on 3 Oct 2023
Thank you for your review of our hotel we appreciate it.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee available during the day ?
Stayed 2 nights in Sep 2023
Response from S on 25 Sept 2023
Thank you for your review.

8/10 Good

Tamyra

Travelled with family, Travelled with family and small children
Liked: Staff & service
I like the welcome reception where you get 2 complementary drinks. However when I checked into my room there was hair all in my bathtub and I had a hard time charging my phone and tablet because some of the outlets were not working properly. Also there were kids running up and down the hallways without parental guidance. I didn’t sleep well.
Stayed 1 night in Sep 2023
Response from S on 25 Sept 2023
So Sorry to hear you did not enjoy your stay we strive to make sure everyone has the best possible stay with us.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from S on 25 Sept 2023
Thank you for your review.

6/10 Okay

Shaletta

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from S on 25 Sept 2023
Thank you for your review.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 4 nights in Sep 2023
Response from S on 25 Sept 2023
Thank you for your kind review.

2/10 Terrible

Jade

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from S on 25 Sept 2023
Thank you for your review please reach out to the hotel to discuss further.

6/10 Okay

Nicolas

Stayed 1 night in Sep 2023
Response from S on 25 Sept 2023
Thank you for your review.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall it was a ok stay, just supper busy with a soccer tournament and kids and adults running around all hours of the day and night. Only one working elevator which made it difficult the the kids playing on it and making it even slower. Breakfast was decent. Room was good except for the loud air conditioner. I’ve definitely stayed at better Embasy hotels.
Stayed 2 nights in Sep 2023
Response from S on 5 Sept 2023
We are so sorry to hear your stay did not go as well as it could of. Please accept our apologizes.

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023
Response from S on 25 Sept 2023
Thank you for your review.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from S on 5 Sept 2023
Thank you for your awesome review we do appreciate it.

10/10 Excellent

Adriane

Stayed 1 night in Aug 2023
Response from S on 25 Sept 2023
Thank you for you review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from S on 29 Aug 2023
Thank you for your wonderful review.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from S on 28 Aug 2023
Thank you for your kind review.

2/10 Terrible

Dominick

Liked: Cleanliness
Disliked: Staff & service
I booked for A Family suite! I paid 468 just for them to give me a waaaaay smaller room and basically made me take it. I booked for my daughter’s birthday party!
Stayed 2 nights in Aug 2023
Response from S on 31 Aug 2023
I am so sorry you were not happy with your stay can you reach out to the hotel to discuss further?

10/10 Excellent

Jacquelyn, Elkhorn

Stayed 1 night in Aug 2023
Response from S on 25 Sept 2023
Thank you for your review.

10/10 Excellent

William

Liked: Cleanliness
Great front desk, friendly bar staff and clean room. Little trash outside in the parking lot was only negative.
Stayed 1 night in Aug 2023
Response from S on 28 Aug 2023
Thank you for your awesome review.

10/10 Excellent

Adriane

Stayed 1 night in Aug 2023
Response from S on 25 Sept 2023
Thank you for your review.

10/10 Excellent

Alissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good customer service. One elevator was broken, wasn’t a big issue.
Stayed 1 night in Aug 2023
Response from S on 17 Aug 2023
Thank you for your kind review.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from S on 14 Aug 2023
Thank you for your kind review and please let me know how I could of made your stay a 10?

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We didn’t have a working toilet.
Stayed 1 night in Aug 2023
Response from S on 14 Aug 2023
I am so sorry to hear about your maintenance issue in your bathroom did you notify the front desk to get it repaired? Pease accept me apologizes that it was not fixed before you checked in.

6/10 Okay

Maya, Wichita

Travelled with group
Liked: Staff & service
Only 1 elevator was working which made it difficult to get to the top floor. Overall, decent place to stay and close to the highway.
Stayed 1 night in Aug 2023
Response from S on 7 Aug 2023
Thank you for your review we have been working with a vendor to get our elevator repaired and are waiting on parts to be made.