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Reviews of Argosy Casino Hotel And Spa

4 out of 5
Argosy Casino Hotel And Spa
777 N.W. Argosy Parkway, Riverside, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small Casino, but very good food options and comfortable well equipped room.
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Staff & service, property conditions & facilities
We loved everything about here
Stayed 4 nights in Apr 2024

8/10 Good

Sunnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very pretty inside and the room was really nice. But there was suppose to be a spa and it was permanently closed which was not mentioned. It was said that there was a breakfast buffet and we asked a hotel desk lady and she even said there was one and gave us a time frame and there wasn't one. We chose to stay here for the amenities but there was no amenities so it was very disappointing.
Stayed 2 nights in Apr 2024

6/10 Okay

Melissa, Morris

Disliked: Cleanliness
Smoking casino....entire side smells like it even in non-smoking areas. Main issues--room dirty in bathroom (hairs), fridge (slime on bottom clearly not wiped out), floor not vacuumed, and the phone had 1/4 inch of crud all around phone and buttons when I picked up to call desk about other issues. I literally dropped it and decided to walk down. Spoke to morning manager on Saturday..she said housekeeping would clean right away and took information. We came back 8 hours later and walked into the same room untouched. Went and spoke to another front desk manager who said something must have gotten missed and they'd send someone, but then offered us another floor. We took it and moved. She gave us a $25 food credit and her direct number in case of concern. Room was acceptable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gustavo Henrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Service was great!
Stayed 1 night in Apr 2024

10/10 Excellent

JAMES, Papillion

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Naomi, Algona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Olivia

Stayed 1 night in Mar 2024

2/10 Terrible

Molly

Travelled with partner
Disliked: Property conditions & facilities
Our shower wouldn’t get hot and they offered us $12 off our stay because. This was after waiting an hour and half for maintenance
Stayed 1 night in Mar 2024
Response from Monica on 27 Mar 2024
Dear Molly,We are very sorry to hear about your experience with our hotel. We apologize for any inconvenience and frustration that this caused you. It is discouraging to see that you had anything less than a satisfying experience with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

6/10 Okay

Tracey, Round Rock

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Glass shower shattered. Hotel didn’t want to move us to new room. Had to threaten refund or cancelation of stay. Only good part of stay was that I hit a $10,5000.00 jackpot on last night.
Stayed 2 nights in Mar 2024
Response from Monica on 25 Mar 2024
Dear Tracey,We are very sorry to hear about your experience with our customer service. We apologize for the inconvenience and frustration this caused you during your stay. We are also glad to hear the rest of your stay with well. Thank you for sharing your experience with us and we hope to see you again soon for a different experience.Sincerely,

8/10 Good

Barry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Need to do additional cleaning. I dropped my earring and very dirty beside the bed. Staff was nice and amenities enjoyable.
Stayed 1 night in Mar 2024
Response from Monica on 25 Mar 2024
Hello Barry,Thank you for taking the time to share your recent experience with us. We appreciate your feedback and were glad to hear you enjoyed your stay. Thank you for recognizing our team members’ friendliness and our wonderful amenities. We are very sorry to hear about your experience with the cleaning areas of your hotel stay and apologize. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Again thank you and we look forward to your next visit with us.Sincerely,

10/10 Excellent

Michael

Travelled with partner
First time staying and had a great time. Won at the casino and the stay was great. Will come back
Stayed 2 nights in Mar 2024
Response from Monica on 25 Mar 2024
Hello Michael,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we can't wait to see you again when you are in the Kansas City area!Thank You,

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! Everyone was very friendly!
Stayed 2 nights in Mar 2024
Response from Monica on 25 Mar 2024
Hi Madison,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Again, Thank you for your time and come visit us again soon!Thank You,

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monica on 25 Mar 2024
Hi Lisa,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely,

4/10 Poor

Daniel, WIMBERLEY

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff was helpful, however had to move to another room as the walls are paper thin. the place smell bad overall and looks like a run down theme park.
Stayed 3 nights in Feb 2024
Response from Monica on 29 Feb 2024
Hi Daniel,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope you give us another try the next time you are in the area. Thank you for sharing your experience with us and we hope to see you again.Sincerely,

10/10 Excellent

Theresa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Could use a little updating but otherwise good
Stayed 1 night in Feb 2024
Response from Monica on 28 Feb 2024
Hello Theresa,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

6/10 Okay

Evany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Idk just a
Stayed 1 night in Feb 2024
Response from Monica on 28 Feb 2024
Dear Evany,We are very sorry to hear about your experience with your hotel stay. We apologize for the inconvenience and frustration this caused during your stay. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

2/10 Terrible

Edward, Gardner

Disliked: Staff & service, amenities
Every year my company has a party at the adjoining Argosy casino, and I get a room at this hotel so I can drink alcohol and not have to drive home. Every year my company spends a lot of money at this facility. This year, as with every year, our HR department books a block of rooms at a reduced rate of $149.00 but the rate code did not work online. I called the hotel and was on hold for a long time only to be told they “had no idea what I was talking about” when I gave the person on the phone our rate code. As a manager, I feel I should attend the party, so I decided to book the room on Expedia at a much higher rate of $289.17. I used $53.09 of Expedia OneKey Cash. When I got to the hotel, they charged me $60.00 for incidentals and a $12.00 resort fee. Now I am into what was supposed to be a $149.00 room for $361.17. When I got to my room at 5:30 PM it was very hot in the room. I turned down the thermostat to 65° to cool the room off. At 10:00 PM after I the party I returned to the room. The HVAC was not working, and the room was the same as when I checked in – still too hot to sleep in. I went to the front desk, and they told me they could send maintenance to look at it "in a few hours". I told the hotel I wanted another room, but they said they were fully booked and that wasn't possible. I then told the hotel I was going to check out and drive back home to which they responded, "OK but you are not going to get a refund". I will never stay at this hotel again.
Stayed 1 night in Feb 2024
Response from Monica on 28 Feb 2024
Dear Edward,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Again, Thank you for sharing your experience with us and we hope to see you soon for a different experience.Sincerely,

10/10 Excellent

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Monica on 19 Feb 2024
Hi Jermaine, Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we look forward to seeing you next time!Sincerely,

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monica on 13 Feb 2024
Hello Gina,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

2/10 Terrible

Danielle

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First, we started out our stay with a very rude receptionist, charging us three times for our room for one night. And then I went to management about it and they told me that it would come off in 2 to 3 weeks. Which is insane to me. Then we go to a restaurant and spend $150 for two people and the food instantly makes my husband sick. The casino was the only good part. I would not stay here, and I would not eat here.
Stayed 1 night in Feb 2024
Response from Monica on 5 Feb 2024
Dear Danielle,We are very sorry to hear about your experience with our customer service and food outlets. We understand how frustrating it can be. It is discouraging to hear you had anything less than a satisfying experience with us. When checking into the hotel we authorized the credit card for the amount needed for the stay. Normally an authorization or pending hold will release 3 to 5 business days after you checkout. Also, we would like to investigate the food outlet a little more. We would need the name of the venue you ate from and what menu items were eaten? As of now we have not had any reports of any foodborne illness reported so we need more information from you. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely

6/10 Okay

Hunter

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Door Fire alarm was going off for around two hours took forever to fix
Stayed 1 night in Jan 2024
Response from Monica on 31 Jan 2024
Hello Hunter,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope you give us another try the next time you are in the area. Thank you for sharing your experience with us and we hope to see you again.Thank YouMonica

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monica on 4 Feb 2024
Dear Tiffany,We are very sorry to hear about your experience with our hotel. We apologize for any inconvenience and frustration that this caused you. It is discouraging to see that you had anything less than a satisfying experience with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

8/10 Good

Timothy C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monica on 28 Jan 2024
Hello Timothy,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, Thank you for your time and your review. Come visit us again soon!Thank You

2/10 Terrible

Kyle

Stayed 1 night in Jan 2024
Response from Monica on 4 Feb 2024
Dear Kyle,Thank you for taking the time to share your recent experience with us. We sincerely appreciate your feedback, and we apologize you had a negative experience during your visit with us. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Again, thank you for your time and come visit us again soon!Sincerely

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from Monica on 1 Jan 2024
Hello Andrew,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and hope you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely

6/10 Okay

Garrett

Stayed 4 nights in Dec 2023
Response from Monica on 1 Jan 2024
Hi Garrett, Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, Thank you for your time and your review. Come visit us again soon!Thank You,

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the spa was closed during my stay. I was really excited to experience it.
Stayed 1 night in Dec 2023
Response from Monica on 1 Jan 2024
Dear Justin,Thank you for sharing your experience with us. We appreciate your feedback and delighted to hear you had a great stay with us. Your feedback is truly appreciated, it is one of the most important tools that allows us to improve the quality of our products and services. We are sorry to hear that you had a less than satisfactory experience with the hotel spa being closed. Unfortunately, the spa has been closed since COVID and has not open back up at this time. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely

8/10 Good

Michelle

Liked: Staff & service
Response from Monica on 5 Feb 2024
Hi Michelle,Thank you for sharing your experience with us. We appreciate your feedback and your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monica on 1 Jan 2024
Dear William,Thank you for sharing your experience with us. We appreciate your feedback by your 10 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely

6/10 Okay

Aaron

Travelled with group
Liked: Cleanliness
It was average. Christmas tree was beautiful. The cafes treats were delish!!!! Cannot get a coffee until 7 (which I was shocked by) half the employees were very kind, the other half were almost rude.
Stayed 2 nights in Dec 2023
Response from Monica on 1 Jan 2024
Hello Aaron,Thank you for taking the time to share your experience about your recent stay. As a customer, we want to assure you guest satisfaction is of the utmost importance to us. We sincerely appreciate your feedback, and we apologize you had a negative experience with our team members. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area.Thank You

8/10 Good

Chaneisha

Response from Monica on 5 Feb 2024
Hello Chaneisha,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Monica on 1 Jan 2024
Dear John,Thank you for sharing your experience with us. We appreciate your feedback by your 10 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely

10/10 Excellent

justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monica on 13 Dec 2023
Hi Justin,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we look forward to seeing you next time!Sincerely,

10/10 Excellent

Ashley

Response from Monica on 13 Feb 2024
Hi Ashley,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Again, Thank you for your time and come visit us again soon!Thank You,

8/10 Good

Karla

Travelled with partner
Liked: Cleanliness, amenities
Shower didn’t drain well but room was clean and the staff was Great! No dinner restaurant open except for weekends…
Stayed 2 nights in Dec 2023
Response from Monica on 13 Dec 2023
Hello Karla,We are very sorry to hear about your experience with our hotel room and food outlets. We apologize for the inconvenience and frustration that this caused you. We are glad our staff had great customer service and was able to get you taken care of during your stay with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid me to stay
Nice, clean
Stayed 1 night in Dec 2023
Response from Monica on 13 Dec 2023
Hi D,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 10 stars and we look forward to seeing you next time!Sincerely,

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so beautiful and quiet. Staff was friendly and professional very welcoming. Very good value. Will stay again
Stayed 2 nights in Sep 2023
Response from Monica on 13 Dec 2023
Hi Sherri,Thank you for sharing your experience with us. We appreciate your feedback and delighted to hear you had a great stay with us. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.

2/10 Terrible

Collier

Stayed 1 night in Dec 2023
Response from Monica on 1 Jan 2024
Dear Collier, Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Thank You,

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monica on 13 Dec 2023
Hello Neil,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 Excellent

Jeremiah

Stayed 1 night in Dec 2023
Response from Monica on 13 Dec 2023
Hello Jeremiah,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Sincerely,

10/10 Excellent

Trechaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Monica on 13 Dec 2023
Hello Trechaun,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 Excellent

Amari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Monica on 13 Dec 2023
Hello Amari,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bed was comfortable. Was less busy than thought would be on Thanksgiving. Was nice, just busy enough.
Stayed 1 night in Nov 2023
Response from Monica on 13 Dec 2023
Hi Eric,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

2/10 Terrible

Colleen

Disliked: Staff & service, property conditions & facilities
I booked with Expedia and after booking an incorrect day for check in. I was told I was able to move the check in date to the next day. And stay one night not two. The manager approved it and coordinated with Expedia. We went to check in the next day by 4 and when I went to check in said there was no reservation. I asked to speak to a manager and he said there was no one around. A manager proceeded to come to the front desk. So not only did the staff lie, nobody was understanding I already got charged for one night and I booked two. I was told I could check in the next day and went to check in. Stated my reservation was cancelled. We traveled 3 hours away and had to travel back because ALL hotel rooms were not available.
Stayed 2 nights in Nov 2023
Response from Monica on 13 Dec 2023
Hello Colleen,We are very sorry to hear about your experience with our customer service. We apologize for the inconvenience and frustration that this caused you during your travels. It is discouraging to hear that you had anything less than a satisfying experience with us. We are committed to providing exceptional service and the best experience for all our guests while also following our policy and procedures set for the hotel. Again, we are sorry to hear that you had a less than satisfactory experience. We hope to see you again for a different experience soon. Sincerely,

10/10 Excellent

ABIGAIL

Stayed 1 night in Nov 2023
Response from Monica on 13 Dec 2023
H Abigail,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked you needed to use your room key to use elevator - Great room Great shower Great price
Stayed 3 nights in Nov 2023
Response from Monica on 13 Dec 2023
Hi Phillip,Thank you for sharing your experience with us. We appreciate your feedback and delighted to hear you had a great stay with us. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.