Okura Hotels & Resorts in Kanna from NZ$347

"They have the most friendly staff that I have even seen comparing to my previous trips to Europe, America and Asia. I will give more than 10 if I can. Highly recommend for foreign visitors to this place"

"The staff were very helpful and pleasant to talk to. The place is steeped in culture and has a long history. "

"Staff are very polite. "

"Great location, comfortable room and good service."

"We stayed there during New Year’s eve. It was so pleasant and clean! The complementary breakfast was great. If you have a car, you can drive around many places such as Nikko, Sano premium outlets. Recommended if you are looking for a cost effective and joyful stay! "

"The property is so close to Karuizawa station and the famous outlet. I originally planned for 2 nights but have decided to stay just 1 night. The male evening staff was so helpful to cancel my 2nd night without charging me and told me I would get a refund from Expedia. Let’s wait and see! Will definitely stay here again! "