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"They said elevator not working and had to carry suitcases up and down to second floor (which is really 3rd) with no help available, but saw staff using elevator. Had to bring wet towels down when checking out or would be charged a fee. Food in restaurant buffet was horrible. Huge pieces of fat in soup, unidentifiable mystery food and not even butter for bread. Dinner and lunch were both inedible and Hungarian food is usually delicious. Furniture in room was in very poor condition and they did not even provide shampoo in the "shower""

"Really wonderful experience! "

"Communication was a bit difficult as the staff’s English was limited, but despite the language barrier, they did their best to explain everything and were very kind. Both breakfast and dinner were not excellent, but they were satisfactory. The room was spacious and clean, which we appreciated. "

"The views were amazing of the castle on the hill. The staff was very helpful and friendly. The food was very good. We were there for 4 nights and loved every minute."

"Overall a disappointing experience. The spa was very nice, but the restaurant dinner buffet had lukewarm food for a relatively expensive price in Hungary. The breakfast buffet was also lukewarm. After breakfast and before checkout time we returned to our room to find our keycards didn't work anymore. Eventually they reactivated them so we could get back in our room to collect our stuff. At checkout the staff were adamant I hadn't paid via Hotels.com even though I thought I had, and they swiftly prepared my invoice and gave me the payment terminal. While I was paying I was checking my Hotels.com emails and bank account, and only after the payment had gone through I found that I had indeed already paid via Hotels.com. The staff were fortunately able to reverse the transaction, but offered no apology for the mistake. We wouldn't stay here again."