Property amenity

Reviews of Sheraton Kauai Resort

4 out of 5
Sheraton Kauai Resort
2440 Hoonani Rd, Koloa, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1008 reviews" "
Rating 8 - Good. 309 out of 1008 reviews" "
Rating 6 - Okay. 116 out of 1008 reviews" "
Rating 4 - Poor. 50 out of 1008 reviews" "
Rating 2 - Terrible. 33 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darcie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with a million dollar view
Stayed 4 nights in Mar 2024

10/10 Excellent

Mark Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing! Perfect view and beach. Cabana chair service was a nice touch, but a little slow.
Stayed 6 nights in Feb 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality and well maintained grounds
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Myron

Stayed 7 nights in Feb 2024

10/10 Excellent

Geoffrey Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Nice pools and beach. Very safe. Easy parking and nice restaurants. A little busy and loud but that’s because everyone wants to be there!
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Caprice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely resort! The staff was super helpful and friendly! All the amenities you could possibly want. Our room was amazing and overlooked the ocean. We arrived early and even though our room wasn’t ready we headed to the pool and enjoyed. Parking was also super easy. Lots of families with kids. Very busy and fun resort! The food was great and we would definitely stay here again ! Mahalo!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely hotel is nicely situated right on beach, with large waterfront pool and hot tub, as well as a lovely ocean/pooside resraurant open from breakfast til 9pm. The free self parking is right beside hotel and never had trouble finding a spot. All staff we met were friendly and helpful. Of note, the luau held on property is held in open view of hotel and beach guests when not raining so guests get free show if interested. There is a watersport rental near beach that offers surfing lessons and the waves break close to the nice sandy beach. Beds very comfy and resort clean. Would highly recommend.
Stayed 4 nights in Jan 2024

6/10 Okay

Reda, Green Bay

Travelled with partner
Disliked: Amenities
This is extremely expensive hotel the amenities are very dated and few. The room was dirty I had to ask for it to be cleaned and explain why I think it is dirty, they did clean it well after my conversation with them . For the money I spend on what supposed to be a resort on the beach I get what looks like a cheap motel. This made our trip to Kauai a very difficult one. I will never use Sheraton for the rest of my life the money I spend averaged 1000 a night for really bad place . Pictures in Expedia are very deceiving and I think they do so deliberately to rip people off
Stayed 8 nights in Dec 2023

8/10 Good

James Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery and staff were great. Food was somewhat disappointing.
Stayed 6 nights in Dec 2023

6/10 Okay

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well located. Most of the staff was friendly and helpful, but not as client oriented as other resorts at this price range. Biggest problem: WORST.FOOD.EVER! Other than the coffee shop, which was fine, the other main restaurants served low quality food, were terribly noisy, and not at all responsive to our requests. We literally had to go off property for every meal.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing, always top notch clean and the staff is always super friendly. I would recommend this property to all who wish to stay in kauai in popui. Great sunrises and anazing sunsets.
Stayed 7 nights in Dec 2023

10/10 Excellent

Ramnath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Lawrence

Stayed 4 nights in Dec 2023

8/10 Good

Tabin

Stayed 1 night in Nov 2023

10/10 Excellent

Vineet

Stayed 4 nights in Nov 2023

8/10 Good

Jon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy this hotel. Great views
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view was worth it!
We stayed here for 3 days. The ocean facing room was worth the view of the ocean/pool. The king bed was very comfortable and the room was clean and spacious. Bathrobes were provided as well as basic toiletries. The pool area/chairs filled up fast during the day, but we’re available in the afternoon. Cabana rental prices seemed reasonable. The room service (in room dining) was not worth the $60 for two chicken Cesar salads. That was extremely disappointing for the price for boiled chicken and romaine salad. Self-parking is first come, first serve and includes street parking by the rooms. Located in a central area which is good when visiting Waimea Canyon and Hanapee area. We would stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view from our window was amazing!
Stayed 5 nights in Sep 2023

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in an ocean view room. The room and bathroom were both very spacious. Called the main desk to request extra coffee packets for the coffee maker in the room and they were delivered within minutes. We talked to various staff members while there and they were all very courteous. Nice pool and beach. Food served at the Lava Restaurant was high quality.
Stayed 4 nights in Sep 2023

10/10 Excellent

Alan

Travelled with family
Located close to numerous restaurants and shops. Very close to the beach. This is our fourth time we have stayed at this hotel and will probably stay again.
Stayed 6 nights in Sep 2023

8/10 Good

william

Liked: Staff & service, property conditions & facilities, room comfort
As expected but avoid Lava restaurant.
Our balcony never had the trash cleared during our 6 night stay. Also the room was made up every day and cleaned fresh towels but empty cans etc were not thrown away or removed. The Lava restaurant was a total disappointment. The food and service took forever. From the taste of the food I figured microwaving food would be quick. Asked for a $45 steak to be cooked medium rare and was told they couldn't do that..all cooked same. Mine was burnt table next to us had same dish and his steak was a nice red center. Other meal for breakfast was just as disappointing. The prices were even more inflated for amount service and quality of food. A double patty burger was $35. Don't waste time there. Go off of resort or maybe splurge at rumfire..but it's only open dinner few nights a week.
Stayed 6 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight home was cancelled so booked a night at the Sheraton Kuau’i Resort. Booked and ocean view and upgraded to a beautiful suite. Beautiful beach and pool and sad we are only here for 1 night.
Stayed 1 night in Sep 2023

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are at the restaurant rim fire and struggled with the sun in our eyes. Won’t be back there. The gym needs some updating.
Stayed 6 nights in Aug 2023

10/10 Excellent

adam

Stayed 2 nights in Aug 2023

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to beat the view we had. Ocean view !
Stayed 4 nights in Aug 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had such a beautiful view of popui beach and the ocean. We were so happy with our stay.
Stayed 5 nights in Aug 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Sara, Palatine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool, pool bar, beach and beach restaurant were fantastic
Stayed 3 nights in Jul 2023

10/10 Excellent

Gloria G.

Stayed 4 nights in Jun 2023

10/10 Excellent

Jay Ramon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The oceanfront view was great. Parking was limited. Dining on site was very expensive.
Stayed 5 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Paradise
Beautiful location with the manicured grounds. Walking distance to restaurants and shops. The beach by the hotel was clean with easy access. We will stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

Courtney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best time at the Sheraton kauai resort! We stayed both on the north shore and the south shore of the island and this was our favorite. Its so close to shopping, dining, and other resorts and attractions. The luau was wonderful and lava was one of our favorite restaurants during our 12 day stay. Plus the south shore is bright and sunny almost everyday.
Stayed 5 nights in Apr 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location right on the beach is phenominal. We had an ocean-facing room, and the views were incredible. The staff was very helpful and kind. The rooms were clean and modern. Very close to many good restaurants in the Poipu/Koloa area.
Stayed 7 nights in Apr 2023

8/10 Good

Paloma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great beach access. Nice swimming pool for the keikis

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained and beautiful, right on the beach.
Stayed 5 nights in Apr 2023

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach front and ocean views. Parking was close and convenient. Room was spacious and clean.
Stayed 4 nights in Apr 2023

10/10 Excellent

Aaron Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Kara, Louisville

Stayed 2 nights in Apr 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
This is a beautiful beachfront resort! I splurged on the oceanfront room and the view was gorgeous. The room was clean, ac worked great, and the bed was comfortable. Check in did take longer than expected but the lady was friendly. In room dining was not available due to staff shortage but this only affected the first night I flew in as I was exhausted lol There is some free parking but with the resort being so large you could be far from your room or have to park on the street. I opted for valet because of that.
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, as were dining options, both on property and nearby. Amazing ocean views. Good walking opportunities to nearby beaches and through neighborhoods. Minor issues...construction noise, guest laundry change machine inoperable, and machines wouldn't accept credit cards (multiple attempts).
Stayed 4 nights in Mar 2023

4/10 Poor

Paul

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Faxon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service.
Stayed 1 night in Mar 2023

10/10 Excellent

Charles E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2023

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, wonderful waitstaff at Lavas and beach activity desk. However there is no room service and we struggled to find our room alone in the dark
Stayed 10 nights in Feb 2023

10/10 Excellent

Thomas

Stayed 6 nights in Feb 2023