well first when we got there no bell hop ,then had to pay $70.00 dollars to park car then couldn't even park close to our room because of the luau going on every night then when we checked in had to pay another $50.00 dallors to have Wi-Fi so we spent 110.00 dollars before we even got to our room stayed at the Sheraton our last night and all that was complimentary I will be staying somewhere besides the royal kona great location but that's about it not even a hot tub to sit in the Sheraton had two this property is awesome but it needs to come to the standards in today's vacationing .
The hotel was fairly basic but everything I needed and clean and comfortable. The staff were very friendly and helpful. It was a good first night stay (fairly close to the airport and an easy drive) after flying in to Kona from London
The hotel is on Alii Drive,right on the main drag of Kona. Check-in was a breeze, and was told check-out was at 12nn (very rare nowadays as most hotels have 11am check-out time). Free movies you can rent from the movie kiosk (like Redbox), two movies at a time then you could go back for more during your entire stay.Free open parking has like 12 slots but was not busy at all and it's covered. The 2-bedroom unit we had was ginormous (just like Big Island itself) and very comfortable. It was overlooking the ocean and the pool. Huge lanai,perfect for our stay. The kitchen was fully stocked and is a "real" kitchen. The oven was kind of not working the way it should be but no big deal. They even have a dishwasher! The unit comes with a stackable washer and dryer (and a small box of detergent) which is perfect for washing dirty clothes (no need to take them home dirty!). Unit has central AC and ceiling fans to help cool off the rooms in case Kona gets too hot and muggy. Overall,we had a good stay and will definitely stay again!
Not a bad place, like the updates they've made, but still a bit dated. Pool bar area is dingy. Our air conditioner wasn't working, room was 80 degrees, but we called the guest services and they had someone there in 15 minutes. He fixed it and we had no other problems.
With Holiday Inn you get what you expect from a chain hotel, but we feel this hotel is well worth a visit. We stayed in a king suite, the rooms are big and well fitted out. The hotel is pretty new and rooms are clean and very comfortable. The bed was one of the best we have slept on in may hotels! Air conditioning was running nice and cold and much needed in the Kona heat as was the fridge which was bigger than your average bar fridge so we could chill drinks and fresh fruit etc in our room. Breakfast and parking was included in the deal we got through expedia and we felt it was good value. The pool is small but we enjoyed a couple of evening swims and lazying the spa pool in a heavy rainstorm. Finally the staff were all excellent, if we return to Big Island we would stay again.
We loved the 14 days there. The pool and BBQ amenities are great and kept very clean. The cleaning service every four days was good and the in apt washer drier really made it comfortable to stay on top of the kids clothes.
Traveller from LA
Set on Hawaii's Big Island, Castle Kona Reef, a Condominium Resort is at the southern edge of Kailua-Kona, a famous deep-sea …More
My husband and I celebrated our 30th wedding anniversary visiting the Island of Hawaii at the Kona Sheraton Resort and spa. The grounds were beautiful, the staff was helpful and we enjoyed every minute.
The hotel & resort are beautiful. I had stayed 18 years ago when on a business trip. I didn't realize the outrageous costs of EVERYTHING! The resort offers so much but the expense of a hamburger is $28.00 and I had a bowl of soup and 1/2 grilled cheese sandwich for $24.00. Ridiculous, insulting.
The staff is top notch, the room as well. They put us in a room that had a beach view, however, it overlooked the kids pool and area. We have 8 grandchildren so we love children but because we were celebrating our 10th anniversary we had something different in mind, especially at $1000 a night. We were told this was our upgrade and in fairness we didn't asked to be moved.
This place was the cheapest accommodations we were able to find on the island.
- We had one AC in the living room and no AC in the bedroom. The bedroom also had one of those shutter windows which made the room have 0 insulation so it never really cooled down.
- Shower and sink were clogged and it took 3 calls to management to get it fixed.
- They were supposed to clean our room at least once during our stay and didn't. On the bright side, we were not charged for cleaning.
- the sofa bed was terrible.
Kailua-Kona is the epicenter of shopping and recreation on Hawaii’s western shore. Big-game fishers delight off its waters, while shoppers reel in deals along Alii Drive. The Kailua-Kona area is a hiker’s paradise because many of its best beaches are accessible only by foot. Inland, the scent of coffee permeates the air as plantations harvest precious Kona beans. Nearby coffee farms open for tours.